SUBMIT A COMPLAINT

Economy Car Rentals Customer Care Service

3
Complaints89
Pending12
Resolved0
Poststrasse 24
Zug
Switzerland - 6300

Customer Support Phone Numbers

+41 215 880 015(Head Office) 4 2
+30 281 081 2012(Greece) 2 0
+7 499 504 4495(Russia) 2 0
Economy Car Rentals is a broker agency based in Europe
Please note that Economy Car Rentals company is not affiliated with Economy Rent A Car, LLC

Before filing a complaint, please make sure your order has been placed through EconomyCarRentals.com.
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Economy Car Rentals Complaints & Reviews

Economy Car Rentals / car rental

Pr
Sep 25, 2019

I have booked a car for the 20.09.2019 to 23.09.2019 on the name of Annes Ul Hassnain Sherazi Syed Kazim . The company did not have the car and they cancelledmy order which has caused us a lot of trouble and time waste I demand a refund and to tell you the experience was horrible reservation...

Economy Car Rentals / renting a car in dortmund

Mi
Sep 20, 2019

Economy Car RentalsHello, my name is Pintea Adrian Cezar and i would like to make a complain. Two days ago i've made a reservation on your site. You send me a confirmation email. It was a car from SIXT - Dortmund airport. ( premium car ) The guy from SIXT told me that he will not rent me that car because my...

Economy Car Rentals / unauthorized credit card charges

Jo
Sep 13, 2019

I booked the car rental with www.economycarrentals.com from 14 August to 18 August 2019. The voucher confirmed a total cost of Euro 230.58 (Order no. EC7D7269) but the credit card was charged Euro 457.99 for no apparent reason !!! Complaining online through their website, brought no...

Economy Car Rentals / deposit has not been refunded

Ca
Sep 09, 2019

Economy Car Rentals Voucher ECCC84DB On the 8th August 2019 I rented a vehicle from their agent in Guarda Portugal. The vehicle was returned 5 days later and I am still waiting for a refund of my Euro300, 00 deposit. I am travelling around Europe and the Euro300, 00 is part of my living...

Economy Car Rentals / sistema gps fatturato due volte

19
Sep 02, 2019

Economy Car Rentalsbuongiorno, vi contatto in quanto sono profondamente deluso da Fox Rent A Car e non riesco a capire come una società come la vostra non intervenga e lasci fare delle pratiche illecite alla Fox (purtroppo ho letto solo in seguito tutte le lamentele che riguardano la Fox). Ho fatto il contratto...

Economy Car Rentals / faulty and dangerous car

Ni
Aug 22, 2019

L.S., today, 22-08-2019, I was forced to return my rented car, from HASSO, , a Dacia Duster (VF-L162) with e-voucher: ECFF9EA5 due to various malfunctions. I rented this car from 15-08-2019 til 28-08-2019, so 6 days to go. The car showed the following malfunctions: - flat left-front...

Economy Car Rentals / request refund: order number:ecdb861f

Mo
Aug 07, 2019

Good day. I have rented a car through economy rental for the 04August to 08 August 2019. The pick up point was OR Tambo international. They booked for me at HERTZ rental. upon arrival on the 04 August 2019, I was told I will not be able to get the car because I don't qualify according to...

Economy Car Rentals / unauthorized credit card

Ca
Aug 06, 2019

Economy Car RentalsI made a rental car reservation from economycarrentals.com EC543EF9 at April-2019. Insurance Excess amount on this contract was 2000 USd for insurance and the operator of Route car rental. Rental period was 25 July to 4 August. I made a small accident and I delivered the car 4 th august, they...

Economy Car Rentals / car hire charges / misleading information / threatening behavior

Am
Jul 08, 2019

Economy Car RentalsWe went through the Economy Car Rentals Website to hire a Category AA Car at Marseille Airport. Date 2nd July. Booking Ref:[protected]. Driver: Christopher Beynon. During the online booking process, we choose to have the 'Full Insurance Package' Costs provided on our confirmation were: -Car Hire...

Economy Car Rentals / unauthorized credit card charges

Di
Jun 26, 2019

Hi, I booked a car from economy card rental and returned the car on Jun 21 at Zurich airport, now i am seeing huge charges changed on my credit card which i am not authorized. I want to have complete invoice of all the charges charged on rented car. My request id was - EC46F927 Name -...

Economy Car Rentals / collision damage waiver

Sc
Jun 17, 2019

My husband and I each reserved cars to be picked up in Frankfurt, Germany on June 14th and June 15th, respectively. I had selected cars for which the Collision Damage Waiver was included. Nonetheless, I paid for the extra theft-damage excess protection for my husband's car as his rental...

Economy Car Rentals / economycarrentals voucher no: ec49f826 / thrifty confirmation no: ro400477099

Mi
Jun 16, 2019

Economy Car RentalsThe thrifty car provider didn't want to give me the car because they said "you don't have international driver license" I was there in time with all the required documents: canadian driver license, canadian passport, voucher, credit card. Everything valid. I didn't make an international driver...

Economy Car Rentals / car rental offer totally false, extra charges!

Ba
Jun 06, 2019

I wanted to make a reservation for my last days in Bilbao/Basque Country, and Economy Car Rentals came up with a great offer, some 9 Euros for a 3-day car rental, so I made the reservation. When I got the local car rental office, they told me that it would be some 120 Euros in total! As I...

Economy Car Rentals / connection with my order

Nu
Feb 02, 2019

I've ordered a car at Meningen, Germany, for 4.16.19. My order number is 1298800 . or ECD20C87 I've get no e-voucher which I can refare to or understand if I have a car or I have to look for at another place Economy Car Rentals‏ 29 בינו׳ 2019, 16:03 (לפני 4 ימים) אני Here are one of the mail...

Economy Car Rentals / voucher not honored by fox car rentals

Ju
Jan 27, 2019

> I recently booked a car rental through your service. My confirmation number is > ECD9DE5F. My plane into Phoenix was 2 hours late and by the time I got my luggage > and traveled to the Rental center I was close to 4 hours late. When I arrived at > the Fox rent a car location in...

Economycarrentals.com / car rental/service

Ka
Jan 17, 2019

I am very disappointed with company Drive On Holidays and EconomyCarRentals.com. We ordered a car from EconomyCarRentals.com with full insurance. When we arrived to pick up point (which is located in drive on holidays company in Lisboa) they told us at their are renting a cars from another...

Economy Car Rentals / I already paid deposit and I delayed 20 minutes in my flight and they told me my book was cancel

Ey
Jan 03, 2019

I booked a car from economy car rentals in Milano Malpensa airport . When i landed to airport there was hge busy on passport control and i delayed 20 minutes. When i go out i called car rental company and no answer. I called call center on Economy Car Rentals . They try to call them also...

Economy Rental Cars / cancellation fees

Ka
Dec 03, 2018

I phone the car rental company - Hitch rentals and cancelled my booking but Economy Rental Cars refused to refund my deposit. Their excuse is that I didn't phone Economy Rental Cars directly to cancel but only cancelled with Hitch rentals and they did not make me aware that I needed to...

Economy Car Rentals / car rental

Le
Nov 23, 2018

Economycarrentals.com took money from my credit card account in August 27, 2018. But when i went to SIXT booth in Tunis, Tunisia carthage airport there was no car. The Economy car rentsls never returned my money. E voucher No. 3914219 Confirmation no. [protected]@3d4c4424a Rate Code...

Economy Car Rentals / refund for car damage

Ma
Sep 18, 2018

We have purchased through the economt cer rentals website a car rental and car insurance (order 3586200). We chose to insure the car through the website since you claim "We deal honestly to earn Trust! We are the most reliable online car rental company in the web!" The car insurance we...

Economy Car Rentals / car rental

Da
Sep 09, 2018

We rented a car from Economy Car Rentals website. We rented Ford Focus from 8.8.18 untill 28.8.18/ WE were suppose to pickup the car at Ljubliana airport. When we arrived there there was no one at the office of Adria car rental office(Green Motion is the name of the company). We waited with...

Economy Car Rentals / rent a car in faro

Sn
Sep 01, 2018

We received an email voucher from Economy car rental that I need to pay rest amount of (58 eur)my booking at the counter. When I went to counter to get the car keys they charged me 25 eur extra for full tank service. When I call the call center if Ecomoy carvrental they told menthat price...

Economy Car Rentals / economy car rentals account number l802100, economy e-voucher number 3714604 and car rental provider confirmation number 36169786ca2

Ro
Jul 30, 2018

Economy Car RentalsI am writing in regards to the Budget rental agreement number [protected] (economy car rentals account number L802100, economy e-Voucher number 3714604 and car rental provider confirmation number 36169786CA2) First, I'd like to express my dissatisfaction with the dishonest approach of the...

Economy Car Rentals / horrible service. stranded in mexico and economy could not care less!

An
Apr 19, 2018

Booked a car rental from Economy car rental on February 24, 2018. They gave the booking to America Car Rental in Mexico. Instead of $ 100, it cost me $ 575 for the rental with all the hidden fees. This is the scam that Economy and America Car Rental have worked out. The 2nd day, the car...

Economy Car Rentals / hired car service in south africa, durban

Sh
Feb 07, 2018

I am a south african that has used your service. i was charged an amount of ZAR 2963, and was told by Athina of your customer service that this was for part payment on behalf of the car rental company. However, the upon collection of the car the car rental company charged full amount and...

Economy Car Rental / overcharge - no reply

Kj
Jan 26, 2018

Through Euconomy Car Rentals we had ordered 2 cars with pickup in Auckland and delivery at Christchurch Airport. We were on family tour, and therefore 3 extra drivers were ordered. From Economy Car Rental we received 2 vouchers (3324034 and 3324047) to Europcar NZ with a final payment of...

Economycarrentals.com / six months and still no credit

Ke
Nov 29, 2017

Normally I have had great success with EconomyCarRentals, but my first bad experience shows that they do not resolve problems well. I had reserved a car in Jerusalem City Center for 4 days. I paid Economy their deposit and they provided me their voucher. Problem is that the Budget rental...

Economy Car Rentals / refund not received

Na
Nov 02, 2017

I made an online booking with economy car rental for the 16th October 2017 whereby they took a deposit of R1500.00 which is refundable. When I arrived on the 16th October to pick my car up, I found that I was not booked on the super waiver but on the standard waiver. I tried to amend the...

Economy Car Rentals / car hire/irresponsible & rude behavior

Ad
Aug 18, 2017

I still don't have a confirmation of my reservation nr.3257005. Despite my phone call to ECR after 12 hours past placing an order (which is a time limit stated in an ECR's email) and ask for intervention and warning that Sabbath starts soon. ECR phone in Israel does not respond! What's i...

Economy Car Rentals / car rental

Bi
Jul 27, 2017

We had a confirmation for a car rental in Rome through this company. (e-Voucher No: ) 3033284 EconomyCarRentals do not actually rent car they use other car rental companies to supply the cars. They are a car rental broker. We paid a deposit in advance or approximately 30% of the rental...

Economy Car Rentals / breach of contract - deposit paid but no car

Jul 13, 2017

Economy Car RentalsOn the 3rd of March 2017, I paid a deposit on a car for pick up at Honolulu Airport on the 4th of April 2017. My booking and deposit were paid to Economy Car Rentals but my e-voucher 3007392 lists Europcar as the “car rental provider”. I went to the airport desk at arrivals, as indicated...

Economy Car Rentals / voucher # 3116506

Ja
Jun 18, 2017

Hi ... I made a reservation from your website and was immediately charged with my credit card 35.76 EUR. After arriving in Los Angeles USA and arriving at the designated place to pick up the car, I was informed that the car would not be given to me. This was motivated by the fact that I...

Economy Car Rentals / false advertising!!! for durban, south africa

Ha
May 30, 2017

I was provided a quotation for a car I was interested in hiring!!! However reading through the contract it was quite obvious that everything stated on your website was a contradiction!!! FALSE ADVERTISING!!! My quotation number: 626523 The website had the following information ( Which I...

Economy Car Rentals / excess charges

Le
May 08, 2017

I recently hired a car through you in Malta, from 22/04/17 to 06/05/17. On returning the car the person who met me said that damage had occurred on the offside quarter panel, on inspection there were a couple of transfer marks where something had rubbed up against it. The paintwork and...

Economy Car Rentals / money withdraw

Ma
Feb 20, 2017

Good morning I tried to rent a car on 14/1/2017 and paid by my credit card a down payment of 41.50 eur. You couldnt get me my required car and no booking was made. This morning I found out in my bank statement that 41.50 eur was withdrawn from my credit card on the 18/1/2017. My name i...

Economy Car Rentals / overcharge

Zv
Feb 18, 2017

Dir Sir/Miz, I have rented a car for January 19th-22nd - voucher number 2944542. I paid 65.93 Euro to you (receipt No. 2592545), and on the voucher appears the amount of 66.32 Euro to be paid at the rental desk. I got a message that I was charged by my credit card 101.44 Euro. I have...

Economy Car Rentals / double charged for my car hire via economy car rentals in cape town, south africa

Si
Jan 19, 2017

I have a complaint to make as I have been overcharged for my car rental Europcar in Cape Town which I booked by Economy Car Rentals . 1. On 17th Dec I booked Europacar and paid Economy Car Rentals R 1140.02 and as per attached voucher I was supposed to pay remaining R 1876.02 to...

Economy Car Rentals / payment in advance not refunded

De
Dec 11, 2016

On 5th of november I booked a car rental (sixt, e-voucher no:2884101) for the period from 26/11/2016 to 03/12/2016 in amsterdam. I paid in advance the amount of 79, 72 euros (document number: [protected]), which were supposed to be returned after the final payment (contract no [protected]...

Economy Car Rentals / car hire

Jun 02, 2016

Last month we went to the island of Madeira. It was a long planned holiday and we looked forward for it. We asked the hotel for the car hire options but decided to go for the cheapest deal and rented a car from the airport through an agent - “Economy car rental”. Big mistake. Huge! Through the...

Economy Car Rentals / rental car

Lo
May 06, 2016

The business offers the cheapest rates in town and than hits you with inflated charges that the customer is forced to pay. We recently rented a car through Orbitz for a work convention in Orlando. The cheapest rate we found was through Economy Rental Cars. The total cost was $112.33 for...