No car available
I booked and arranged to collect a hire car on the same day at Key West and paid in full. When I went to collect the car I was told none were available. I immediately called Economy Bookings and was referred to their website, stating I needed to email them and wait 5 to 21 days for a reply. After weeks of chasing them, I finally got a response this morning to say they will not offer a refund. So, to be clear, I paid for a car and a service that I did NOT receive and I have paid $780 which I believe has been obtained fraudulently.
This practice is illegal, you have taken my money in full in advance and not provided the goods and services stated. Do the decent thing and refund my money or I will persue this in a court of law.
Desired outcome: A full refund
I have already emailed you several times, and your last response made no sense. You said:
"We regret that we cannot offer you a solution you were hoping for."
You have effectively stolen my money and I am seeking legal advice.
Car rental
On May 23,2022 I had made a reservation for a car, clearly stating that I was relocating from Puerto Rico to Texas due to a new job, I was picking up the car in Austin Airport and dropping off at San Antonio were I would be relocating. Upon arrival to pick up the car I was denied the car because I had no return flight. The booking agent said all I needed was a valid driver's license and original credit card, she never said anything about needing a return flight, I was stranded for hours with my wife at the airport and now there denying me a refund because I didn't cancel the reservation with in the time limit prior to picking up the car. This is not right
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
report writing help for students
Money stealers
Booked a rent a car at last minute, that means 27 hours before to pick up, same as the flight ticket. A couple hours later I got a phone call from a family member to let me know that one of my family members got positive on Covid and I was too close for few hours. I decided to cancel my trip just in case because it.
Airline immediately cancel and refund my money, same as the hotel, they also refund me the administrative charges, then I try to contact EconomyBookings but it was closed, no phone access, I called the rental provider and they told me that ther're not the same company and they don't even have my reservation, they ask me to deal with Economy directly. After I send few emails like 9 hours later I got an email confirming the cancellation of the car rental, but nothing related with the refund. After a while and a lot of emails I got an email stated that since my cancellation was not into theis grace period (48) hours they cannot offer me any refund.
But how can I get those 48 hours when my booking was on less time? also they have a Covid policy where they offer a refund in case of covid. Now they're denied to give me a refund and the car rental don't get any money. They charge me full amount for a service not provided, how come is this legal?
Desired outcome: Full Refund!!
There is no explanation, you stated a policy for Covid but on the other side a policy for no refunds, but if you take money and don't provide the service and don't pay the money to the company who offer the service what is that? it's a fraud!
Unexpected things happens, specially when Covid is involved. But maybe you are so hungry to get easy money.. well, enjoy it, you make easy $272 in exchange of nothig...
I got 3 emails from you where deny my refund stating your policy for the 48 hours. My booking was less than 24 hours before pick up the vehicle and cancelled 3 hrs after. How much it will cost you? credit card fees? ok, charge that, but $272?!
Booking B83250960
Rental conformation from economy booking B41069870
On July 5th I received an e mail from dollar car rental for extra charge for $95.00 on July 2 I retuned my rental car before my time which is July 1st at 1 pm
Now I got this charge $ 95.00 on July 2nd why if the car retuned on 1st and before the expiration time for the rental I don’t have no idea this charge come from
Sorry to tell you if you don’t solve this problem I will take it to deffrent level to got my money back I need my $ 95.00 to charge back to my credit card and I waiting for your answer
My email [protected]@yahoo.com my phone#[protected]. My booking from economy booking number is B41069870 and dollar reservation # K1650708800 and my name on the reservation ABDALLAH MUNEM
I am waiting for answer
Thank you and I hope for resolving this matter
The complaint has been investigated and resolved to the customer's satisfaction.
Rental car. I was charged twice for the same rental car.
I rented a car at the Philadelphia airport through economy bookings. I noticed my flight left at 1215 am on the 2nd of June 2022 so I tried to change the time to pick up the car because I thought I arrived on the 3rd instead of the second. I made the original reservations on 24 May 2022. Thrifty rental car was never paid so I ended up paying twice
Desired outcome: I would like to receive a refund on my 238.06 .
The complaint has been investigated and resolved to the customer's satisfaction.
Refund on Rental car that I have to returned due to not safe to drive
I book a rental car at BOS, Thrifty car rental I puck up the car June 4 2022, on my way home I noticed that the car was shaking when pressed the brake, and pull to the left side... I call Thrifty they give instructions to go to BDL an get an exchange... once I arrived to BDL I was told that no cars available for me... call back Thrifty, The car was not safe to drive so I have have no choice to returned the car, then i have to wait long time until they send me an Uber to go back home .. I made rhe complain to Tracy and EconomyBookings and no answer so far about all the money that I paid when I made the reservation. I ENDED WITH NO CAR RENTAL AND NO MONEY ON MY TRIP.
Desired outcome: Refund my money
The complaint has been investigated and resolved to the customer's satisfaction.
Car rental
I booked a rental car through EconomyBookings. When I arrived at the Thrifty car rental at the New Orleans airport after waiting in line for over an hour with only 29 people in front of me I knew something was wrong. When I finally Got to the counter I was told that there were no cars available and there may be some available later or the next day but could not guarantee it. I was advised that if I accepted the reservation I could not get a refund and was advised to call and cancel the reservation which I did through Thrifty but since it was booked through EconomyBookings I would have to contact them for a refund. I tried calling them from the airport with no luck, only rang and then dropped several times. No representative and no way to leave a message. I tried calling several more times the following days with the same results. I tried disputing the charge with Citibank and after a couple months the dispute was denied because they said “I failed to pick up the car.” Which was unavailable because there were no cars available. At no time during the dispute did EconomyBookings attempt to contact me. I will advise everyone to not go through EconomyBookings for anything. How can they charge for a rental car when there were no cars available! Absolute rip off with no customer service!
Desired outcome: Refund due to no cars available during my rental reservation with no fault of my own.
The complaint has been investigated and resolved to the customer's satisfaction.
Car rental fraud
I rented a car through this company in Porto Seguro, Brazil, from 9th to 18th June (booking B17928876), and paid half the price in advance.
When I arrived at the rental store, they said I would have to pay the full price, since their system did not accuse any payment.
I tried to contact EconomyBookings by phone, WhatsApp and email, and no answer at all.
Desired outcome: I just want to be refunded.
The complaint has been investigated and resolved to the customer's satisfaction.
Economy booking is a rip off
My case is simple airline decide at last minute to change itinerary arriving at night instead of day time the rental car company they gave me close at 6pm prior my arrival. They will not consider individual cases; they just go by their cancelation policies without any consideration. They say they are unable to offer me refund because cancelation was at 24 hours. The cancelation I made was because obvious reason, flight would not arrive at the time expected which unable me to pick up the car. This company do not care about their customers neither they care if they loose customers. They just charge you without any further investigation or consideration. They even have a claim that they are not responsible if the airline cancel your flight...this lets you know that they will charge you period. They will not wave you nothing even when is out of your hand...Very different from hotwire (they do listen to individual cases and will even wave the fee if they notice is a situation out of your hands...never again with economy bookings. Stay away from them, they are for their benefit only not the customer.
Desired outcome: Consider Wave the fee and refund back.
The complaint has been investigated and resolved to the customer's satisfaction.
Car rental in Savannah Georgia international airport
We had a car rental for June 6th to June 12th, our flight was june 5th at 9:30 pm. We got a message from our airline that our flight was cannceled as of 12:10 that afternoon and their next flt wasn't until thursday the 9th at 9:30 so we couldn't pick the car until the 10th, needless to say we had to cancle all of the travel plans, so we did give them at least 30 hours notice and their responce was that they require 48 hrs notice to issue a refund and we agreed to that by booking with them, so I'm suppose to eat the $398.87, coustermer service was unyielding not helpful at it was cut and dry with them not avery good business plan
Desired outcome: full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Fraud
I want Economy Bookings to show me and million other users, the legal background, the contracts, and also my signature, showing me why you can't refund me. I want to see where I agreed that if you committed fraud, I will be happy and hand you my money. That does not exist because I didn't agree to that. I want to see your legal background and your legal base, as to why you simply said that you cannot make a refund in this situation. I'm not going to stop until you show me the legal foundations.
Desired outcome: my money back, refund.
Refund of security deposit
Booking ref B92667220
Car hired on Crete. Returned on 15th May, all in perfect condition. Was told the security deposit would be unblocked no problem. The fee is still charged to my credit card.
I have still not received the refund of 900 euro for the security deposit. Have contacted via the support email address many times and still received no help.
Please respond.
Mr Andrew Tarr
Desired outcome: Security deposit Money refund immediately
The complaint has been investigated and resolved to the customer's satisfaction.
Pre authorization on credit card South Africa
Marco SOUTHGATE
Booking nr.: B 1 93155
Good afternoon
When I boomed this car rental I checked all term and Condition and it stated the pre authorization for this type of car is R7500.00
On picking up the car the requested another R3500.00 for fuel and extras.
Under the terms and conditions it states
That R7500.00 is required foe excess ,fuel and VAT. So why did we need to pay an extra R3500.00 for fuel and extra.
Should this not be partr of the R7500.00.
This is alot of money to be taken when not expected.
I need to have this refunded ASAP if you agree with my dispute.
Kind regards
MSouthgatd
The complaint has been investigated and resolved to the customer's satisfaction.
Fraud
On November 27th 2021, I went to Orlando International Airport to pick up the car I had paid for IN FULL that could fit 4 people. But little did I know that that was going to be the most horrible experience in my entire life.
When I got to the Airport, Thrifty agents asked me for my credit card because I needed to pay for a deposit of 200$ and when I asked why, they told me it was because they didn't know if "I was going to steal the car", and that is DISCRIMINATION BECAUSE WE'RE LATINOS, and is punished under the law. I let that pass because I Needed the car and when he swiped the car, he swiped it for 2.000$, not 200$ without my consent, with me knowing that. I didn't know until I CALLED THE BANK and they told me, and then, after calling the police, they did the charge back. But that was not it.
When you took the deposit, you told me that there were any cars left from the ones I HAD PAID FOR IN FULL, and that they could only offer me a car that could fit 2 people, TWO PEOPLE. Now, I'm telling you, that's a breach of contract because I paid for something that you offered and then, you're offering me something way different, that's on your company.
After that, 4 employees at the counter of Thrifty in the ORLANDO INTERNATIONAL AIRPORT ON NOVEMBER 27TH, TRIED TO FORCE ME, MADE ME HAVE A PANIC ATTACK because I needed to pay insurance from them, otherwise I couldn't get the car. And that wasn't what ECONOMY BOOKINGS TOLD ME IN MY RESERVATION, WHICH I'M ATTACHING. ALSO, I didn't have to pay for insurance because I HAVE IT IN MY CREDIT CARD AND THEY KNEW IT. Again, one more time with different words, I had insurance, I paid in full and agents refused to give me the car. I arrived on time, DID EVERYTHING THEY ASKED ME, paid for the deposit and they refused me to give me the car, I NEVER HAD THE CAR I PAID IN FULL AND STILL I DON'T HAVE THE MONEY AND NEVER HAD THE CAR.
Now, you're providing Bank of America with some documents saying that I didn't pick up the car on the date agreed and that's why you charged me the money, BUT THAT'S NOT TRUE, AND YOU CAN CHECK THE CCTV CAMERAS ON NOVEMBER 27TH ORLANDO INTERNATIONAL AIRPORT, THRIFTY COUNTER AND YOU'RE GOING TO SEE ME ARRIVING ON TIME, ON THE DATE AND ALSO ME LEAVING THE COUNTER AND LEAVING THE AIRPORT IN A TAXI BECAUSE THE EMPLOYEES REFUSED TO GIVE ME THE CAR, EVEN WHEN I HAD EVERY RIGHT TO HAVE IT.
One more time:
1. charged me a deposit of "2.000" and when I called the police, they returned it.
2. forced me into buying insurance I didn't need as I have it in my credit card.
3. paid for a car that could fit 4 people and tried to give me one that could only fit 2.
4. discriminated me
5. didn't give me the car. I never had it, it's not that I didn't get there at time, it's that they REFUSED TO GIVE IT TO ME, IT WAS YOUR BREACH OF CONTRACT, NOT MINE, IT WAS YOUR FAULT.
Desired outcome: I need my money back, I need my whole money back because I never had the car and it was their fault that they didn't;t give it to me. MY DESIRED OUTCOME is that you return my money right now. I NEED MY 1457,91 USD BACK!!!!!!!!!!!!!!
Why can't you make a refund in this situation? Why? Give me all of your documentation as for why? I need to know step by step, as a baby. WHY?
my evidence:
A Minivan Reservation Refund Unresolved
Hello Everyone,
So I made a reservation for a minivan the day of March 21 2022 til March 26 2022. I arrived an hour early to thrifty and upon arrival I was asked to provide a 500 dollar deposit, of which I had and provided. What I was not informed of was that in order to rent a vehicle I needed to undergo a credit check with Thrifty. This 3rd party ECONOMY BOOKINGS should have INFORMED me of this. I am 21 and have little to no credit history so of course my credit score came back insufficient and was declined a vehicle initially because of my age. I was left stranded without a vehicle. As I was unable to aquire a vehicle through this 3rd party ECONOMY BOOKINGS or through Thrifty, I ended up having to hitch a ride. The travel part of my trip was a complete disaster! I have tried to contact economy bookings several times over, by both email and phone calls to their HQ in the UK; all to no avail. It has now been 3 months and I have not received my 375 dollars back.
⚠️CONSIDER THIS YOUR WARNING ⚠️
My disappointment in the experience I've had with this company cannot be put into words. I need a refund.
Naomi Gonzalez
Desired outcome: I need a refund!
The complaint has been investigated and resolved to the customer's satisfaction.
Interrent car rental
Dear Sir, Madam,
I would like to claim a refund of my rent a car reservation fee in amount of 91,36 eurs on 23.4.2022 which I made via your App Economybookings, Booking NR. B81624614.When I arrived at Fuerteventura Airport and checked at Inter rent office they refused to give me the car because they claimed I came too late (at 17.00 pm)
On Voucher it is clearly written their office works till 22.30 but they still refused to give me the car- despite my reservation and payment was valid for the whole day.I attach their confirmation I didnt get the car for which I made reservation via your platform Economybooking.
Best regards, Špela Elizabetha Ulaga
+386 [protected]
Desired outcome: refund of 91,36€
The complaint has been investigated and resolved to the customer's satisfaction.
Economy booking don't care about individual cases neither they care about their customers, even if your flight company change itinerary at the very last minute making impossible for me to pick the car on time; the company just want to charge you without any consideration. Awful company. I will never recommend them.
Unhappy customer.
Is it some kind of internal business between EconomyBookings and Car rental companys ?
I had my booking at 11:00 and arrived by 13:00. 2 hours late because of my work which was not foreseen while I booked the car.
Neither Rental company , Nor Economy Bookings was ready to help me. they just said since I came late, the booking is invalid.
my question : who is eating my paid money ?
That's not a valid email adresss
Car rental (sixt Amsterdam)
Booked car from Economybookings with booking number B22075754. Booking was for Sixt Car at Amsterdam. The shop manager denied giving the car despite showing him international driving permit and driving license. He clearly stated we cannot give you car because of 2 things:
1. We don't give car to Indian license holders
2. We have not yet received payment from Economy bookings.
I had already paid in full while booking 1 month back. When contacted to economy bookings they behaved helpless and did nothing about the situation. And more over now they are even denying refunding the amount.
Be careful guys. These guys are cheat. They will take your money and cheat you.
Desired outcome: Need full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Credit card requirement
I have done booking via Economy booking and paid in full.
The major condition of having a Credit card was not at all highlighted earlier. It was there among general terms, agreed.
My booking was for next day, so i lost all my money immediately.
It's really shocking and requesting a full payback.
No one will easily find the need of a Credit card before payment process.. It's a trap.
Kindly understand
Desired outcome: A full payback , understanding my shock and feeling as i have got cheated.I am doing online purchases for years and this is really sad.
The complaint has been investigated and resolved to the customer's satisfaction.
Mi queja es por el alquiler de un carro el cual nunca pude recoger. Pagué 198.48 por adelantado y no pude obtener el carro
El día 1 de abril 2022 hice una reservación para recoger un carro en el aeropuerto Jonh F. Kennedy el 13 de abril a las 8:00am y entregarlo el mismo día a las 3:00pm en el aeropuerto Bradley de Hartford Ct. No me dieron el carro porque olvide mis tarjetas de crédito. La señora de la oficina de Trifthy rent cae.no quiso aceptar la tarjeta de mi esposa y nos quedamos varados en New York por más de 8 horas por ese incidente. El número de Booking es. B85309331. Yo pague 198.48 por la reservación y he tratado de recuperar mi dinero y nadie me a ayudado. Espero y se me devuelva el dinero.
The complaint has been investigated and resolved to the customer's satisfaction.
Car rental
My name is Ming Xia. I had a booking in Boston airport in April 2019, but it was cancelled because of COV-19. Every beginning, I was told the refund would be issued within 60 days. Then the refund was postponed to 90 days later. Finally I was told I could only get voucher (B21715846, $266.33) instead of promised refund. The expiration date would be July 1, 2022. When I tried to search car rental in my nearby area, I was always told there were not car available in this area. That means I can not use it. I was trying to reaching economy bookings by calling [protected]. But I was told I have to contact customer support by email. They do not have a phone number. So I am stuck now.
I just want to get the refund. But it was too hard. I have been waiting for two years. Is there any way I could file a dispute for this issue? This is the worst service I have ever met !
Desired outcome: If I can get the money back, I would be greatly appreciated.Voucher number: B21715846. Amount: $266.33
The complaint has been investigated and resolved to the customer's satisfaction.
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