EconomyBookings.com
reviews and complaints

I rented a car at the Philadelphia airport through economy bookings. I noticed my flight left at 1215 am on the 2nd of June 2022 so I tried to change the time to pick up the car because I thought I arrived on the 3rd instead of the second. I made the original reservations on 24 May 2022. Thrifty rental car was never paid so I ended up paying twice

I book a rental car at BOS, Thrifty car rental I puck up the car June 4 2022, on my way home I noticed that the car was shaking when pressed the brake, and pull to the left side... I call Thrifty they give instructions to go to BDL an get an exchange... once I arrived to BDL I was told that no cars available for me... call back Thrifty, The car was not safe to drive so I have have no choice to returned the car, then i have to wait long time until they send me an Uber to go back home .. I made rhe complain to Tracy and EconomyBookings and no answer so far about all the money that I paid when I made the reservation. I ENDED WITH NO CAR RENTAL AND NO MONEY ON MY TRIP.

I booked a rental car through EconomyBookings. When I arrived at the Thrifty car rental at the New Orleans airport after waiting in line for over an hour with only 29 people in front of me I knew something was wrong. When I finally Got to the counter I was told that there were no cars available and there may be some available later or the next day but could not guarantee it. I was advised that if I accepted the reservation I could not get a refund and was advised to call and cancel the reservation which I did through Thrifty but since it was booked through EconomyBookings I would have to contact them for a refund. I tried calling them from the airport with no luck, only rang and then dropped several times. No representative and no way to leave a message. I tried calling several more times the following days with the same results. I tried disputing the charge with Citibank and after a couple months the dispute was denied because they said “I failed to pick up the car.” Which was unavailable because there were no cars available. At no time during the dispute did EconomyBookings attempt to contact me. I will advise everyone to not go through EconomyBookings for anything. How can they charge for a rental car when there were no cars available! Absolute rip off with no customer service!

I rented a car through this company in Porto Seguro, Brazil, from 9th to 18th June (booking B17928876), and paid half the price in advance.

When I arrived at the rental store, they said I would have to pay the full price, since their system did not accuse any payment.

I tried to contact EconomyBookings by phone, WhatsApp and email, and no answer at all.

My case is simple airline decide at last minute to change itinerary arriving at night instead of day time the rental car company they gave me close at 6pm prior my arrival. They will not consider individual cases; they just go by their cancelation policies without any consideration. They say they are unable to offer me refund because cancelation was at 24 hours. The cancelation I made was because obvious reason, flight would not arrive at the time expected which unable me to pick up the car. This company do not care about their customers neither they care if they loose customers. They just charge you without any further investigation or consideration. They even have a claim that they are not responsible if the airline cancel your flight...this lets you know that they will charge you period. They will not wave you nothing even when is out of your hand...Very different from hotwire (they do listen to individual cases and will even wave the fee if they notice is a situation out of your hands...never again with economy bookings. Stay away from them, they are for their benefit only not the customer.

We had a car rental for June 6th to June 12th, our flight was june 5th at 9:30 pm. We got a message from our airline that our flight was cannceled as of 12:10 that afternoon and their next flt wasn't until thursday the 9th at 9:30 so we couldn't pick the car until the 10th, needless to say we had to cancle all of the travel plans, so we did give them at least 30 hours notice and their responce was that they require 48 hrs notice to issue a refund and we agreed to that by booking with them, so I'm suppose to eat the $398.87, coustermer service was unyielding not helpful at it was cut and dry with them not avery good business plan

I want Economy Bookings to show me and million other users, the legal background, the contracts, and also my signature, showing me why you can't refund me. I want to see where I agreed that if you committed fraud, I will be happy and hand you my money. That does not exist because I didn't agree to that. I want to see your legal background and your legal base, as to why you simply said that you cannot make a refund in this situation. I'm not going to stop until you show me the legal foundations.

Booking ref B92667220

Car hired on Crete. Returned on 15th May, all in perfect condition. Was told the security deposit would be unblocked no problem. The fee is still charged to my credit card.

I have still not received the refund of 900 euro for the security deposit. Have contacted via the support email address many times and still received no help.

Please respond.

Mr Andrew Tarr

Marco SOUTHGATE

Booking nr.: B 1 93155

Good afternoon

When I boomed this car rental I checked all term and Condition and it stated the pre authorization for this type of car is R7500.00

On picking up the car the requested another R3500.00 for fuel and extras.

Under the terms and conditions it states

That R7500.00 is required foe excess ,fuel and VAT. So why did we need to pay an extra R3500.00 for fuel and extra.

Should this not be partr of the R7500.00.

This is alot of money to be taken when not expected.

I need to have this refunded ASAP if you agree with my dispute.

Kind regards

MSouthgatd

On November 27th 2021, I went to Orlando International Airport to pick up the car I had paid for IN FULL that could fit 4 people. But little did I know that that was going to be the most horrible experience in my entire life.

When I got to the Airport, Thrifty agents asked me for my credit card because I needed to pay for a deposit of 200$ and when I asked why, they told me it was because they didn't know if "I was going to steal the car", and that is DISCRIMINATION BECAUSE WE'RE LATINOS, and is punished under the law. I let that pass because I Needed the car and when he swiped the car, he swiped it for 2.000$, not 200$ without my consent, with me knowing that. I didn't know until I CALLED THE BANK and they told me, and then, after calling the police, they did the charge back. But that was not it.

When you took the deposit, you told me that there were any cars left from the ones I HAD PAID FOR IN FULL, and that they could only offer me a car that could fit 2 people, TWO PEOPLE. Now, I'm telling you, that's a breach of contract because I paid for something that you offered and then, you're offering me something way different, that's on your company.

After that, 4 employees at the counter of Thrifty in the ORLANDO INTERNATIONAL AIRPORT ON NOVEMBER 27TH, TRIED TO FORCE ME, MADE ME HAVE A PANIC ATTACK because I needed to pay insurance from them, otherwise I couldn't get the car. And that wasn't what ECONOMY BOOKINGS TOLD ME IN MY RESERVATION, WHICH I'M ATTACHING. ALSO, I didn't have to pay for insurance because I HAVE IT IN MY CREDIT CARD AND THEY KNEW IT. Again, one more time with different words, I had insurance, I paid in full and agents refused to give me the car. I arrived on time, DID EVERYTHING THEY ASKED ME, paid for the deposit and they refused me to give me the car, I NEVER HAD THE CAR I PAID IN FULL AND STILL I DON'T HAVE THE MONEY AND NEVER HAD THE CAR.

Now, you're providing Bank of America with some documents saying that I didn't pick up the car on the date agreed and that's why you charged me the money, BUT THAT'S NOT TRUE, AND YOU CAN CHECK THE CCTV CAMERAS ON NOVEMBER 27TH ORLANDO INTERNATIONAL AIRPORT, THRIFTY COUNTER AND YOU'RE GOING TO SEE ME ARRIVING ON TIME, ON THE DATE AND ALSO ME LEAVING THE COUNTER AND LEAVING THE AIRPORT IN A TAXI BECAUSE THE EMPLOYEES REFUSED TO GIVE ME THE CAR, EVEN WHEN I HAD EVERY RIGHT TO HAVE IT.

One more time:

1. charged me a deposit of "2.000" and when I called the police, they returned it.

2. forced me into buying insurance I didn't need as I have it in my credit card.

3. paid for a car that could fit 4 people and tried to give me one that could only fit 2.

4. discriminated me

5. didn't give me the car. I never had it, it's not that I didn't get there at time, it's that they REFUSED TO GIVE IT TO ME, IT WAS YOUR BREACH OF CONTRACT, NOT MINE, IT WAS YOUR FAULT.

Hello Everyone,

So I made a reservation for a minivan the day of March 21 2022 til March 26 2022. I arrived an hour early to thrifty and upon arrival I was asked to provide a 500 dollar deposit, of which I had and provided. What I was not informed of was that in order to rent a vehicle I needed to undergo a credit check with Thrifty. This 3rd party ECONOMY BOOKINGS should have INFORMED me of this. I am 21 and have little to no credit history so of course my credit score came back insufficient and was declined a vehicle initially because of my age. I was left stranded without a vehicle. As I was unable to aquire a vehicle through this 3rd party ECONOMY BOOKINGS or through Thrifty, I ended up having to hitch a ride. The travel part of my trip was a complete disaster! I have tried to contact economy bookings several times over, by both email and phone calls to their HQ in the UK; all to no avail. It has now been 3 months and I have not received my 375 dollars back.

⚠️CONSIDER THIS YOUR WARNING ⚠️

My disappointment in the experience I've had with this company cannot be put into words. I need a refund.

Naomi Gonzalez

Dear Sir, Madam,

I would like to claim a refund of my rent a car reservation fee in amount of 91,36 eurs on 23.4.2022 which I made via your App Economybookings, Booking NR. B81624614.When I arrived at Fuerteventura Airport and checked at Inter rent office they refused to give me the car because they claimed I came too late (at 17.00 pm)

On Voucher it is clearly written their office works till 22.30 but they still refused to give me the car- despite my reservation and payment was valid for the whole day.I attach their confirmation I didnt get the car for which I made reservation via your platform Economybooking.

Best regards, Špela Elizabetha Ulaga

+386 [protected]

Booked car from Economybookings with booking number B22075754. Booking was for Sixt Car at Amsterdam. The shop manager denied giving the car despite showing him international driving permit and driving license. He clearly stated we cannot give you car because of 2 things:

1. We don't give car to Indian license holders

2. We have not yet received payment from Economy bookings.

I had already paid in full while booking 1 month back. When contacted to economy bookings they behaved helpless and did nothing about the situation. And more over now they are even denying refunding the amount.

Be careful guys. These guys are cheat. They will take your money and cheat you.

I have done booking via Economy booking and paid in full.

The major condition of having a Credit card was not at all highlighted earlier. It was there among general terms, agreed.

My booking was for next day, so i lost all my money immediately.

It's really shocking and requesting a full payback.

No one will easily find the need of a Credit card before payment process.. It's a trap.

Kindly understand

El día 1 de abril 2022 hice una reservación para recoger un carro en el aeropuerto Jonh F. Kennedy el 13 de abril a las 8:00am y entregarlo el mismo día a las 3:00pm en el aeropuerto Bradley de Hartford Ct. No me dieron el carro porque olvide mis tarjetas de crédito. La señora de la oficina de Trifthy rent cae.no quiso aceptar la tarjeta de mi esposa y nos quedamos varados en New York por más de 8 horas por ese incidente. El número de Booking es. B85309331. Yo pague 198.48 por la reservación y he tratado de recuperar mi dinero y nadie me a ayudado. Espero y se me devuelva el dinero.

My name is Ming Xia. I had a booking in Boston airport in April 2019, but it was cancelled because of COV-19. Every beginning, I was told the refund would be issued within 60 days. Then the refund was postponed to 90 days later. Finally I was told I could only get voucher (B21715846, $266.33) instead of promised refund. The expiration date would be July 1, 2022. When I tried to search car rental in my nearby area, I was always told there were not car available in this area. That means I can not use it. I was trying to reaching economy bookings by calling [protected]. But I was told I have to contact customer support by email. They do not have a phone number. So I am stuck now.

I just want to get the refund. But it was too hard. I have been waiting for two years. Is there any way I could file a dispute for this issue? This is the worst service I have ever met !

I hab a booking and was schedule to pick up car at 1:30pm and I ended up arriving at 2:30 pm at the airport, by the time I got out of the plane with their protocols and picking up the suitcase was almost 3 then I had to find the phone number on the paperwork that was in my suitcase for the shuttle, which took long to come, by the time I arrived at foco it was 3:30pm, upon arrival I was marked as no show! I travelled over 24 hrs to hear that.

They told me it was nothing that they could do, so I called economy booking and they told me to contact support.

Which took weeks for then to followed up and now that they did they told me I arrived 15 minutes earlier? How if they had asked me for all the boarding passes?

Please help!

We booked a car reservation through Economy Bookings, when we arrived at the airport the car rental service did not have any reservation for us. We had to pay out of pocket even though we were charged through Economy Bookings. We contacted them and were told we had to contact them via email. We emailed them on two separate occasions with only an automated response that they received our email. It wasn't until we filed a dispute with our bank that they responded to our third email stating that we already initiated the dispute response and that they can no longer assist us in the matter.

Dear EconomyBookings Management Team,
For my Booking B61332142
I had request for refund last year April 2020 and I still didn't get any refund yet until now . I did few complaints but no any update from you.

9/29/21 Booked request #B99555192 online
"Payable today" $507.28 on Visa [protected]
9/30/21 Noted on Chase Visa statement: economy bookings.com Riga
$507.28
10/26/21 Thrifty Rental record #[protected] $302.74
Vehicle: 2020
License:CA8NAD 240
10/26/21 Thrifty #0074718 $302.74

The cost of the rental was $302.74, paid on10/26/21.
I Prepaid $507.28 on 9/29/21. I want this amount refunded to my Visa credit card #[protected].
Mary Dobbs