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GoldCar Rental Complaints & Reviews

GoldCar Rental / fuel charges and services

By
Byrneaa3 on Oct 19, 2018

Hi #Goldcar - I recently rented a car from you at #MurciaAirport for 4 days and am extremely disappointed at the way my booking has been handled. 1. I was charged e23 for #airport taxes and some operation fee when I picked up the car. I have never in all my days of #rentingcars had that...

GoldCar Rental / not notified about extra charge to card

Co
ColFog on Oct 17, 2018

I hired a car off goldcar (regrettably) in Alicante in from 18 June to 29 June 2018. There was a small scratch on the front of the car on pick-up, which was smaller than the notifiable size of reportable damage on the handout i received at the desk. Nevertheless, i took a photograph and...

GoldCar Rental / car rental booked at marseille airport from 8.10.2018 to 15.10.2018

An
Anne O'Dwyer on Oct 16, 2018

I booked a Fiat 500 or similar for 8.10.2018 to 15.10.2018 via the Ryanair website. When I arrived at Marseille Gold Car office I was told by the Gold Car employee, Franck Emeresse, that I would have to take out their package in addition to the €77.48 I had already paid. Their package would...

GoldCar Rental / unethical behaviour

Wo
Woody17P on Oct 16, 2018

Hi, I have just returned from a family holiday in Tenerife and can assure you that nothing has changed with Goldcar Car Hire as I have just been scammed. I booked a hire car on line from Goldcar through an agent called ET Car Hire. I made sure that I paid for the full insurance package...

GoldCar Rental / money wrongly taken from my credit card.

Gi
Gill88 on Oct 13, 2018

Contract No 13552803 Please read this review before you use Goldcar. We hired a car from this company from 28.8.18 - 11.9.18, when on holiday in Nerja, Spain. We picked the car up and were met by an extremely rude member of staff. He tried to tell us we didn't have the correct insurance...

GoldCar Rental / unethical predatory pricing for insurance at marsellies airport

St
stephen lewis on Oct 13, 2018

I rented a car for two weeks in Marseilles via the Ryan Air Website. The web site recommended use of Gold Car with attractive pricing for a two week rental plus a modest damage insurance . My complaint is about the methods used by Gold Car's customer service desk in Marseilles to con me...

GoldCar Rental / deposit refund never received

Gi
Ginevra on Oct 13, 2018

My name is Ginevra Cecchetti and I rented a car in Malta for 3 days with your company on 05/08/2018. Contract number: 14495467 Customer number: 12958702 I payed € 84.95 for Full Insurance. PLUS I payed € 200 for deposit. I returned the vehicle on time, with full fuel, without damage and...

GoldCar Rental / extra insurance charged on collection of vehicle at london heathrow airport

Aa
aaaantonnnn on Oct 12, 2018

on collection of vehicle when we were finally pick up after over an hour wait we arrived at your portacabin that i was told you had desk at term 3 then at raddison blue hotel, very poor service, when received by your very unprofessional and rude staff i was told the full insurance i...

GoldCar Rental / rude and arrogant employees and no explanation about the contract

Sa
Sara Resende on Oct 11, 2018

On September 14, 2018, I arrived at Faro Airport at 10:30 p.m. and went to Goldcar rent-a-car to pick up a Fiat 500 that I had rented online. I was taken care of by an employee named Cesil who immediately gives me the contract with the conditions of the car rental for me to sign. I asked them...

GoldCar Rental / extra charges addes to my rental

Tr
Tracey Hunt on Oct 11, 2018

Rented a car from you through DO You spain...reference DYS-26555930 on 27th September from Valencia Airport. Name Richard Adams. I was told, specifically, that the €1162.96 to be debuted from my card was for the sole purpose of securing the insurance deposit for hire, I was told specifically...

GoldCar Rental / rental car made in line for faro portugal

Pa
patricia grosset on Oct 11, 2018

Rental car made from france : pick up at faro airport for one week beginning september 30 to september october 7th. -paid on line with debit card.. saw on client 33 185 654 704 who ispossible online.. debit card and credit card. Impossible to receive the car at faro airport, even changes to...

GoldCar Rental / ongeautoriseerde creditcardkosten door goldcar sevilla

Jo
jos claesen on Oct 8, 2018

Boeking nr ES421417390 Bevestigingsnr 14870762 Beste, Na het inleveren van mijn huurwagen in Malaga heeft goldcar sevilla mij op 02/10/2018 nog kosten aangerekend op mijn creditkaart voor het bedrag van 442.68 euro. Dit zonder te vermelden waar deze kosten voor staan. Door de lange...

GoldCar Rental / refund of full to full deposit

Cl
Claus H on Oct 7, 2018

In May 2018 I rent a car at GOLDCAR at Mallorca Airport I chose the Full to Full and according to the Goldcar employee at the disk, I would get 148 EUR refunded when I return the car with full tank, which I did. Instead of 148 EUR, GOLDCAR only refund 126 EUR which not ok. I have call...

GoldCar Rental / staff at malaga

Gr
Gray0000 on Oct 3, 2018

We have booked Goldcar twice a year for around 8 years paying around £500 to £700 per hire period, and have always been pleased with the service we have received, up until out latest booking. I am a disabled driver (paraplegic) and I use a set of universal push/pull hand controls which fit...

GoldCar Rental / car hire

La
Laura Roberson on Oct 2, 2018

When I took the car hire out they took a fuel deposit of €152.36 which came out of my account. This for starters should not happen, it should just be a holding deposit. I dropped the car back fully fueled. The rude women at the kiosk said as long as its full I'd get my money back. I asked...

GoldCar Rental / unauthorised taking of funds for 'super relax insurance'

Mr
Mr McK on Oct 1, 2018

My rental agreement number was ES422347950, booked through HolidayAutos.com in the UK. I collected the car on the 22nd of September 2018, and returned it to Palma Mallorca Airport on the 29th. I returned it with a full tank, but I haven't even had the money back for that. I had already...

GoldCar Rental / charge for fuel

Ne
Neil minchington on Oct 1, 2018

My contract number is 14515845, I hired a vehicle at malaga airport from 30/8 -22/9 when I returned the vehicle I had filled it full with fuel at la cala and then drove to airport, now I've received email saying€9 of fuel had to be added and charged €50 to fill this, as a customer of goldcar...

GoldCar Rental / unethical behaviour - damage not marked on sheet on car with so many dents...

Rd
R Douglas on Oct 1, 2018

Car hire 25.09.18 to 28.09.18 Arrived on 07:15 flight from LGW, so tired on arrival. Agreement 14884182 Unhappy with badly dented car with smashed wing mirror presented to us. Asked by employee why we had booked with Goldcar in the first place if we didn't like it. Started going round car...

GoldCar Rental / extra charges

Ro
Robin Kett on Sep 27, 2018

Been charged 60+ euros for hire of a 'new' car but one hired had covered over 9000 kms. Fuel tank was full upon return - been charged for filling up. Airport taxes not explained before hire.All 3 included in these extra charges Booking ref via Ryanair ES967041920 16th to 19th Sept 2018 from...

GoldCar Rental / car hire mallorca

Da
David Vick on Sep 25, 2018

I booked a 5 day car hire in the UK and as I already have my own crash damage waiver insurance I opted not to have this via goldcar. On arrival I was told I had to take out the goldcar insurance at a greatly inflated price. This was clearly not as described and more than likely illegal...