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GoldCar Rental Complaints & Reviews

GoldCar Rental / dodgy staff, plus concealing overcharges

James Hanson on Nov 28, 2018

In August I hired a car from GoldCar, Barcelona Airport, through the agents DoYouSpain. The hire was 'pre-paid', was for a petrol car and was for 'full / full' fuel. When I collected the car, I was charged €57.21 extra. This was itemised on the invoice given to me as 'airport tax' and 'smart...

GoldCar Rental / firenze italia

Tonnin on Nov 26, 2018

I took a car at goldcar Firenze airport . I booked it on Expedia with a very attractive price. When I took it it was dark night and the car was damaged on the right side. When I returned it they found a very small damage I didn't see at 11h30 pm. They said it was my responsibility and they...

GoldCar Rental / car hire overcharging

niclwalker on Nov 22, 2018

Estimado señor Referencia. Número 15119197 Estoy escribiendo para quejarme sobre mi reciente alquiler de coche desde el aeropuerto de Málaga del 20/10 al 23/10/18. Cuando llegué en la recepción presenté el comprobante de alquiler que indicaba claramente que 20.85E era pagable, y que ya había...

GoldCar Rental / cleaning fee

Zuzana Kasanič on Nov 22, 2018

When renting the car at Tenerife South, the lady at the desk told us as we paid for a full cover insurance, we do not need to check the car or take pictures as it is all ok and can just take it and go. The state of the back seats was already stained but we did not say anything as we did...

GoldCar Rental / unlawful car hire charges

DawidiMaja on Nov 20, 2018

Upon arrival at Mallorca airport we were completely ignored by Gold Car rep called Marc until he stated: "Ok, the total price is 279, price is including deposit, complete package and the airport tax". We have questioned him about what does he needs us to pay for as we have already paid for...

GoldCar Rental / car hire charges at las palma mallorca

Higgslane on Nov 13, 2018

Arrived at Las Palma Mallorca on Oct 11th 2018 and was met by a very pushy agent who insisted that I took their additional insurance. I exxplained that i had already taken additional cover with He spent around 15min warning me of consequences if i didn't take the cover...

GoldCar Rental / car hire : 15152864

rashi383 on Nov 6, 2018

Hello, My name is Rashid Ahmad. I very recently visited Malta with my family (wife, 1 year old son and 3 years old daughter). I hired a car from 25th to 29th in Malta with the following references: Booking Reference Number: MT446423670 Agreenebt no. 15152864 Car Reg: LQZ 061 Make: Citron...

GoldCar Rental / charges of fuel protection and extra insurance without consent

vleewh on Nov 2, 2018

Date: 22/10/2018 Contract number: 15137381 Description of incident: Rented a car for half a day (less than 12 hours). Queued 45mins to pick up, despite already reserve in advance and paid online. At counter, I was asked to pay an additional €158. The lady didn't bother to explain, so i...

GoldCar Rental / unethical behaviour & unauthorised credit card charge for damage already on the car

Alexander Thomas 1976 on Oct 30, 2018

Goldcar Car Hire, Alicante Airport, October 19th to 26th My Goldcar Experience: Things I liked: There was unfortunately nothing to like. Things I disliked: - being told at the desk that I had to take out additional insurance of 150 euros, while I had already taken out insurance with AXA at...

GoldCar Rental / charge and need a report for this charge

Mildrid on Oct 30, 2018

Contract no 14796347 Customer 6663026 You have charged me for a scratch on the tyre I was told but did not scratch anything I would like a report for this I also hired a vehicle immediately on the return of vehicle and the contracts prices do not match up you have an excess granted but...

GoldCar Rental / charges for damage

Peter Loerns on Oct 30, 2018

Hired a VW Polo from 19th to 26th October from Gran Canaria airport. I declined to take any additional insurance as I was only going to drive to and from my hotel around 25kms away. When collecting the vehicle I noticed the rear left wheel trim to be missing so I made a close inspection to...

GoldCar Rental / scam, fraud and bad business alert. avoid at all costs.

Pa on Oct 28, 2018

I booked a car rental online, through Goldcar's website (, on December 18th 2017 (booking/reservation number 12970982), for Cluj-Napoca. The pick-up and drop off dates were May 15th 2018 to May 18th 2018. The cost for the rental was 158.09 RON. I picked up the...

GoldCar Rental / fraudulent claim and unnecessary charges.

Theodoros Laghos on Oct 25, 2018

Contract Number.14882299 Customer Code. 13331913 I rented a car from you with above details. I had "Super Excess Refund" with the booking. In addition I had Insurance cover for the Excess. Your Agent produced a list of charges for different repairs/claims, which amounted to many thousand...

GoldCar Rental / reservation no 14512373 - pisa airport - mr a hilton

A Hilton on Oct 23, 2018

during the hire of a car from Pisa Airport we had to change cars due to us suffering two punctures. Gold Car breakdown services we able to reserve a car at Florence airport but were unable to provide transport. I was however told to arrange a taxi myself and the money would be refunded. We...

GoldCar Rental / car rental by interend, part of goldar

Roberto Walter on Oct 23, 2018

Dear mr./ms., A week ago I rented a car in Paris airport Orly by interrent, a part of your organization. I choosed the cheapest one for €60 for two days, excluded the total cover, starting sunday 14th of october at 9.30 am and brought the car back at tuesday 8 am. I made a deal full to...

GoldCar Rental / condition of the car rental

Allison Leece on Oct 22, 2018

Hello, Client code - 13507638. Contract - 15065250. I collected my car rental I booked online, Thursday 11/10/18 from the desk at Murcia airport. I was told I had an up grade and given a card to access the barrier to leave the airport. Ticket didn't work and had to leave car at the...

GoldCar Rental / fuel charges and services

Byrneaa3 on Oct 19, 2018

Hi #Goldcar - I recently rented a car from you at #MurciaAirport for 4 days and am extremely disappointed at the way my booking has been handled. 1. I was charged e23 for #airport taxes and some operation fee when I picked up the car. I have never in all my days of #rentingcars had that...

GoldCar Rental / not notified about extra charge to card

ColFog on Oct 17, 2018

I hired a car off goldcar (regrettably) in Alicante in from 18 June to 29 June 2018. There was a small scratch on the front of the car on pick-up, which was smaller than the notifiable size of reportable damage on the handout i received at the desk. Nevertheless, i took a photograph and...

GoldCar Rental / car rental booked at marseille airport from 8.10.2018 to 15.10.2018

Anne O'Dwyer on Oct 16, 2018

I booked a Fiat 500 or similar for 8.10.2018 to 15.10.2018 via the Ryanair website. When I arrived at Marseille Gold Car office I was told by the Gold Car employee, Franck Emeresse, that I would have to take out their package in addition to the €77.48 I had already paid. Their package would...

GoldCar Rental / unethical behaviour

Woody17P on Oct 16, 2018

Hi, I have just returned from a family holiday in Tenerife and can assure you that nothing has changed with Goldcar Car Hire as I have just been scammed. I booked a hire car on line from Goldcar through an agent called ET Car Hire. I made sure that I paid for the full insurance package...