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GoldCar Rental Customer Care Service


Carretera Madrid, Km. 531.7
Spain - 41007

Customer Support Phone Numbers

+34 965 943 186(Spain) 11 0
+90 21 2900 8905(Turkey) 0 0
+390 645 209 634(Italy) 3 0

GoldCar Rental Complaints & Reviews

GoldCar Rental / goldcar is a scam! they charged us for "tickets" we never got.

Gabriela Garcia Medina on Dec 12, 2017
GoldCar is a SCAM, we received a letter via email stating that we were being charged 165 euros, for 3 tickets (that we supposedly received during our time in Italy). The problem is that we NEVER received a single ticket! In fact, we barely drove the car, since we were there for our...

GoldCar Rental / unethical business... white collar thieves...

Rajesh Ponday on Dec 7, 2017
Hi all, I m from india and was in spain btwn 14th&29th nov 2017. Hired a car @ airport palma... Returned in 2 days... Again hired a car at airport teneriffe for 3 days, here they charged me 35 euros extra.. Reason :- documents from the car missing??? I disputed it... Sent them 4 mail...

GoldCar Rental / car rental

Along444 on Dec 6, 2017
Reservation, made for November, 2017 in Tenerife Airport South (TFS) . I still have around 1000 Euros hold on my credit card, although the contract was cancelled due to a malfunctioning car, and all expenses should have been refunded. No one is answering the emails sent... Their customer...

GoldCar Rental / a fine, according to the company

Pedro Guzman on Dec 5, 2017
This is the email I have just received from Goldcar: Oficinas Centrales de Goldcar, 05/12/2017 Estimado cliente, Gracias por haber confiado en Goldcar para el alquiler de un vehículo con contratonúmero 12299137 entre el 12/08/2017 y el 17/08/2017. Debemos comunicarle que hemos sido...

GoldCar Rental / car rental faro portugal 30/10/2017 no. 12684674

Mike & Gill Smith on Dec 5, 2017
We have been charged for a parcel shelf that was missing when we started the rental. You could not have checked the car properly yourselves because we found 6 areas on the bodywork of additional scuffs and scratches which you agreed were there in addition to numerous others you...

GoldCar Rental / unexplained credit card charges

JaneRobbo on Dec 4, 2017
We paid for a hire car 18 October through Ryanair, a total of £33.79. When we arrived at the GoldCar desk at Malaga 9 November we were not asked if we wanted to purchase extra insurance cover or choose to have to 1100 euros as a deposit on our credit card. We would not have opted for additional...

GoldCar Rental / not refunding the fuel avoid avoid avoid

TuscanyVillaes on Nov 28, 2017
Avoid Gold Car. They check in desk won't take no for an answer when you say you don't want the insurance. I take an annual policy out each year in the UK (see money saving expert for details of companies) and it is less than half of a weeks cover when buying with car hire. Around £75 for...

GoldCar Rental / car hire - san javier airport spain

Sexy Gee15 on Nov 23, 2017
Hire Agreement No: ES781220440 booked via Ryanair Hire Dates Collection: 29/11/2017 21.00 hrs Return 13/10/2017 18.30 hrsw Mr G WEBB We have properties in Spain and regularly use car hire services and for the past tow trip tried GoldCar. On the first booking we were allocated Fiat 500 rather...

GoldCar Rental / unjustified extra costs

Jason Holbrook on Nov 20, 2017
I rented a car from Palma in Sept, paid in full in the UK. I was offered a "...free upgrade... " on pick up which I accepted. I returned the car with a full tank for which I have photo evidence. Upon returning home, I find I have been charged an extra £160. Not details or info supplied on...

Goldcar / overcharge

Graham2069 on Nov 17, 2017
Re: Goldcar Car Hire - Contract No: 12429916 Vehicle 7369JPR - Alicante Airport 08/10/2017 We reserved the above car through a UK booking agent "Do You Spain" and paid the hire charge of Euros 26.32 (GBP 25.13) through our Barclaycard credit card on 30th August. As you are aware when I...

GoldCar Rental / cleaning the car charge. ref 12790492

manc70 on Nov 17, 2017
Goldcar have charged me for a cleaning charge over in Spain at Alicante Airport. All cars have a vacuum after people hiring them!! This company I will never use again. They rip people off. After going online I have read so many complaints about them. They have lost my business from now...

GoldCar Rental / "cleaning" fee

Nik Galton on Nov 12, 2017
Tenerife Sur, collected a very dented old VW Polo on 31st October - damage to bodywork was noted on documentation. Interior had not been cleaned, salty/ water marks on back seat. We assumed this was normal for a rough car. Returned it on Monday 6th - no one at office. When an employee was found...

GoldCar Rental / unauthorized credit card charges

Tracy Coaker on Nov 11, 2017
On the 13/10/2017 I rented a car with GoldCar. I paid for taxes and activation of the road toll monitor for the car on my Tesco credit card. I was asked to provide a credit card for any additional charges and road tolls. I gave them my Barclaycard. On returning my car, on the 20/10/2017...

Goldcar / made up car hire costs

raduceo on Nov 11, 2017
I've made mistake and booked car from Goldcar in Gran Canaria via Ryanair, before reading reviews. The original cost was €43.30, but actual cost was €900. This is what everyone should know before renting with Goldcar. I've booked and paid for a VW Polo like car in advance £36 via Ryanair car...

GoldCar Rental / late charges when flight delayed

kev/tina on Nov 10, 2017
Booking Reference Number: IT823027600 Confirmation no. 12730238 We rented car at airport due to flight delays as we had to change flights and stay overnight. Brought back next day 3 hours late due to more delays at airport. Lady said she rang us but did not receive any calls or missed...

GoldCar Rental / nissan duke car insurance

Rypie on Nov 8, 2017
On the 2nd of november 2017 i've been scammed to pay a load of car insurance out on this rental car, because they didn't accept the insurance which I had already covered the car with (Part of their broker) through ryanair!! Not only do I wait one hour in the line to be seen, but they ask...

GoldCar Rental / renting a car

Patickone on Nov 4, 2017
On 15 sptember coming from Begium I rented a car in Bucharest Airport three days for de price of 32.12 € car Opel Corsa. when I arrived at the Goldcar office they told me to bring the car in three days but after 9 am. I said I can't because i'm leaving early at 7 a clock, so I will gonna bring...

GoldCar Rental / customer service

H Jarrett on Nov 3, 2017
Unfortunately I had an accident in a Goldcar rental. I had paid for separate insurance back in England. I have paid the bill in Palma and I need a detailed report of the damage to the vehicle together with a copy of the invoice for the repair to claim on my insurance. I have emailed...

GoldCar Rental / terrible customer service

sergei g on Nov 2, 2017
Extremely rude worker in GoldCar name Bella (that does not wear a name tag). My Booking Ref Number:- DYS-23278270 Arrived to the airport of Seville airport on the 24.10 at 23:30-00:00 the Car rental was open as all of the rest, we booked the car through DoYouSpain.com, bought an insurance...

GoldCar Rental / unwarranted hire car charges

gregrutherford on Nov 1, 2017
Previous complaint is absolutely NOT resolved. I have been charged €520 for a missing parcel shelf that was absolutely not missing! Goldcar have even sent me a photo of the boot with the shelf in the picture!! The complaint number was 1385443 and this is absolute fraud. You can see the...

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