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GoldCar Rental Customer Care Service


Carretera Madrid, Km. 531.7
Spain - 41007

Customer Support Phone Numbers

+34 965 943 186(Spain) 7 0
+90 21 2900 8905(Turkey) 0 0
+390 645 209 634(Italy) 1 0

GoldCar Rental Complaints & Reviews

GoldCar Rental / charges for damage already existing on collection and prepaid petrol

Sophie Sweatman on Oct 18, 2017
I booked a rental car through Aiport Rentals on 21.08. 2017. I picked up the car on 22.09.2017 from Goldcar in Mahon, Menorca at 22.11 and there were three marks already shown on the car. I prepaid EUR 37.50 for a full tank of petrol, which I was advised not to fill us as I would not be...

GoldCar Rental / charges for damage to vehicle

Furious regular customer on Oct 17, 2017
Was previously a satisfied customer. Numerous previous rentals with no problem. Rented for four days in Faro on 12th October 2017. Picked up car late at night, unlit car park, no Goldcar person available to check the vehicle, stupidly did not check for previous damage, TRUSTED them based...

GoldCar Rental / unauthorised charges

Jords11 on Oct 16, 2017
Good evening, I hired a car with you via autoeurope at Palma Majorca airport on the 2nd October and the car was returned on the 7th October. On returning home you have charged my credit card £158.96 on top of the agreed rental charge I have paid Autoeurope of £66.33. At the desk I was not...

GoldCar Rental / returning deposit for fuel

Ivana Diklic on Oct 15, 2017
Hello, We rented Ford Fiesta (6095JPG) on Sevilla airport on September 29th and return it on Malaga airport on October 7th. The main driver name is Ivana Diklic. Contract number is 12590890. Since we had flexible fuel policy, 73 eur were blocked on my credit card. We brought back full, but...

GoldCar Rental / scratches on rental car

Ingrid de Wit on Oct 14, 2017
We rented a car by happycar.When we arrived at Pisa airport we were told that it was Goldcar. First we had to wait an hour before the goldcar guy tried to sell us an extra insurance. But that is not the complaint. We delivered the car at the end of our holiday at the airport and we could...

GoldCar Rental / charging without touching any documents from the police

Asher lev on Oct 12, 2017
Helo, this is a letter to gold care that charge me with out Sending me any a copy of the original report from the Italian Polic the reservation was 12219098 “Greetings. I have not committed any traffic offense, I am requesting to send a copy of the police message to me. I do not know why you...

GoldCar Rental / goldcar contract no 12575785 - registration number 9759jmm

sahul on Oct 10, 2017
Hi I hired a car from 26/9 to 30/9/2017 [4 days]. Open Corsa was presented to me with a number of body dents and scrapes. I was distracted at checking over the various marks on the body I did not notice the snapped roof antenna mast until I got to my destination after one hour drive. It...

GoldCar Rental / no response from goldcar on complaint

Peter Vandeperre on Oct 10, 2017
Dear, The last year i've rented 3 times a car with Goldcar. First 2 times by a broker. That's why I decided to become a gold clubmember and rented the last car for Bordeaux directly with Goldcar. Shortly after my reservation I received a quote from Ryanair for just the same rent which was 65...

GoldCar Rental / abusive credit card charges

Maxime Tarab on Oct 10, 2017
I am contacting you concerning an abusive charge of 40 euros in connection with my rental contract number 11624548. When renting the Sept. 23, 2017 at Seville airport, I told your agent that my plane was leaving at 3pm and not at 10am as originally planned. He answered me by mutual agreement that...

GoldCar Rental / misleading service

LMR007 on Oct 10, 2017
We already had a full risk insurance so explained that at the desk at the airport. They charged us a new insurance anyways. All websites are nice and neat in your own language but when it comes to the bill its spanisch. With no correct explenation. Next to that 120 euros hidden service and...

GoldCar Rental / additional cost on my credit card

Scott Banks on Oct 9, 2017
Contract No: 11969084 Client no: 5295523 I hired the car in Italy. please explain why i have had money removed from my credit card for the sum of £25.65? I returned the car with no damage and a full talk of fuel, I have all receipts and documentation to prove this. I would like a full refund...

GoldCar Rental / annulation reservation due to late arrival at airport after cancelled flight

henribarbet on Oct 5, 2017
On September 29th due to the fog in Amsterdam my flight to Toulouse was cancelled. First possible flight arrived at 6PM in Toulouse instead of 11 AM. I have called the call center of GoldCar and their branch at Blagnac/Toulouse airport to report my delay, but at 6PM my reservation wa...

GoldCar Rental / forced misled/mis-sold to pay for insurance because debit card not accepted as deposit

tramax on Oct 5, 2017
Complaint To whom it may concern, Booking Reference – Codigo Cliente – 1040003 Contrato - 11902314 I wish to make a complaint about being misled/mis-sold and forced to pay for insurance that I did not require or request. Please be aware that this is a crime. I do not have an active...

GoldCar Rental / deposit refund

zekiozalp on Oct 4, 2017
I rented a car from Turkey/İemir airport. I paid 1.112TRY Deposit. After I delivered the car without any problems and they said me your deposit will be full refund. After 2 weeks I am still waiting my deposit refund. I called the office and they said me we refund you but still is on my credit...

GoldCar Rental / trying to change the time of collection and return of hire car

Goldcar on Oct 2, 2017
We were booked to fly with monarch airlines on the 3rd October. We were collecting the hire car at 10.30am, and returning the hire car at 9.30am on the 17th October. Unfortunately monarch airlines have cancelled all flights, so we have had to book another flight. The flight we have booked...

GoldCar Rental / not refunded fuel deposit.

Jenna Luttrell on Oct 2, 2017
Reference number. 12474596. We hired a car in palma mallorca on September 7th for 4 days. Refilled the 22euro we used before dropping the car back. So the car was full. When the refund of the fuel deposit wasn't returned after 2 weeks we contacted the Alicante office. Told the car was left...

GoldCar Rental / double charging for the fine ticket while in italy.

Tie Teck kim on Sep 30, 2017
I was traveling in Italy and hired a car from your company between 26/7/17 till 30/7/17. My name is Tie Teck Kim with the contract number of 11940827. I received an email saying I got a fine ticket cost 55 euro while during the period of car rental. I wish to see the fine ticket as a prove...

GoldCar Rental / being charged for damages not incurred by me during. the car rental. contract# 12565847

Paolocia on Sep 29, 2017
Good day, I am extremely disappointed in this transaction and experience with gold car. When I collected the car I did a walk around and checked the vehicle. I know I checked the underneath of the front bumper, I checked the rear but missed checking the underneath of the rear bumper...

GoldCar Rental / unauthorized credit card charges

Evgeny Shrago on Sep 27, 2017
I rented a car in GOLDCAR company in Barcelona airport, my contract number 12504347 from 15/09/2017 to 21/09/2017. 26/09/2017 I received email from GOLDCAR with inform details of a charge on my contract (attached): Concept: Check-In Rear parcel shelf Amount: 300 EUR. Also, was attached...

GoldCar Rental / over-charging for car protection program

Shay Keren-Zur on Sep 27, 2017
I rented a car on 30 August 2017 in Malpensa Airport- Milan I booked the car through Rentalcars.com, and included Rentalcars.com protection program. They stated that in case I'd like to take Goldcar's protection program at the counter instead, I will be able to get a refund. At the counter, I...

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