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GoldCar Rental Customer Care Service

205 Reviews


Carretera Madrid, Km. 531.7
Spain - 41007

Customer Support Phone Numbers

+34 965 943 186(Spain) 11 2
+90 21 2900 8905(Turkey) 0 1
+390 645 209 634(Italy) 4 1

GoldCar Rental Complaints & Reviews

GoldCar Rental / car rental

Llewynn on Apr 23, 2018
To whom it may concern, Firstly, Please see attached for picture. I (Hugo Nelson) paid for what the clerk deemed as new damage (a scuffed bumper) of a Goldcar vehicle registration: OQ2326 which I hired in Malta (Agreement no: 13463057). Date 8 April 2018. I cannot see why I had to pay for...

Goldcar / unethical behaviour - reservation 13377342

M & P Clark on Apr 16, 2018
we hired a car from Goldcar on the 31 March 2018 at 21:00 from Alicante with a drop off at Murcia 6 April at 18:00. The car was not the one we ordered she said at the desk your car has been given a way so you get an older car sorry. We checked the car over and took photos which...

GoldCar Rental / overcharging

Isobella on Apr 14, 2018
Having hired a car from 11/3/2018 to 30/3/2018, on return of car there was half a tank of fuel left, since being back in England I have received an E-Mail, stating I will receive a payment of 27euros for the fuel left in tank On receiving my card statement it appears you have added on 27...

GoldCar Rental / awful service/awful car/a complete rip-off

fverardo on Mar 22, 2018
On the 17 march 2018 I rent a car in Venice airport . Service was awful and the car was even worst. They gave a car that had one bulb not working. considering that it was 1 am we rejected the car and ask for a new one. The customer agent disappeared so I had to go around the block to find...

GoldCar Rental / non responsive customer service - unwanted automatically induced changes to reservation

Hier on Mar 16, 2018
Last week I made a reservation for a small car (BB). The system automatically upgraded for free to a medium size car (D). I didn't want that, as the hidden costs would be higher. So I contacted the company by email, which I prefer over phone contact for legal issues. The company doesn't...

[Resolved] GoldCar Rental / I rented a car from goldcar in larnaca, cyprus. my confirmation number 13120592.

Ulf Grankvist on Mar 8, 2018
On 24 FEB 2018 we arrived to Larnaca. We had paid the car rent in advance from 24.2 -4.3. We bought an insurance at the office, paid about 159 EUR. I said I want to go and check the car. The Goldcar manager said "No need to check the car, you have full insurance". It was already dark, som...

[Resolved] GoldCar Rental / goldcar rental alicante

sfruits on Mar 5, 2018
I rented a car for 28 days in November 2017. Returned the car in the same condition as I picked it up. £1200 taken from my debit account and 7 days later returned to me less £400 for damage that didn't happen. the car returned with full tank of fuel, not refunded. I drove to Alicante airport...

[Resolved] GoldCar Rental / explicit fraudulent behaviour!

AlexandreB on Feb 21, 2018
I rented a car for 2 days, from Friday 16th Feb 2018 night to Sunday 18th Feb 2018 noon. The car had way more damages than the one noted on the check-in paper... it looks like a usual issue. So I noted every scratches on the body, and took pictures. I am a regular traveller, often renting...

[Resolved] GoldCar Rental / unethical behaviour / unauthorised credit card charges / no notification

lambkaye on Feb 19, 2018
I have recently hired a car from Goldcar Fuerteventura, and have been 'ripped off'. The rental was from 17.12.2017 to 31.12.2017 to be picked up and dropped off at the airport. I took photographs of every scratch and dent on the car at pick up and photographed the car at the end of the...

[Resolved] GoldCar Rental / car rental

r42 on Feb 18, 2018
rented car for 3 weeks through travel agent in Canada picked up car at Airport in Faro, Portugal on January 23/18 pressured to buy extra insurance even though we thought we were covered by Visa, assured this would give us total peace of mind about the car charged extra for driving to...

[Resolved] GoldCar Rental / unauthorized credit card charges

Ciara Q on Feb 12, 2018
Contract number: 13147647 We rented a car from goldcar in faro airport and collected the car on january 30th 2018. The car we got was a fiat 500 16st88. We inspected the car when we collected it and could find no obvious damage. We gave our credit card details and were charged €44.41 which...

[Resolved] GoldCar Rental / money taken from my deposit

Mr Steven Moses on Feb 11, 2018
I hired a car from gold car on 14 December to 18 December 2017. Booking reference ES826363440 collection and drop off at Alicante airport. I was told I had to leave credit card deposit of 1400 euros. The car was returned fully fuelled and in the same condition as I collected it. I now have...

[Resolved] GoldCar Rental / fine management fee. contract: 12862690 double charge

jurepuh on Feb 2, 2018
European Consumer Center in Spain Calle Príncipe de Vergara 54, 28006. Madrid. GOLDCAR CUSTOMER CLAIM SERVICE RE : GOLDCAR SEVILLA AIRPORT Dear Sirs, I am still awaiting for your answer by email in writing why you charge me two times by 45 Euro ( 05.12.17. and 04.01.18.) ttl 90 Euro...

[Resolved] Goldcar Rental, Toulouse / unauthorised removal of 500.00 euro from my account.

Will Hayes on Jan 31, 2018
I hired a car from Goldcar Rental in Toulouse airport on the 30 November, 2017 and returned it on the 05 December, 2017. The sales person has informed me that there was some damage on the car and myself and my wife went through the damage and it was as noted on the acceptance form which...

[Resolved] Gold Car / assistant at check in desk-further comment

Gwen O Connor on Jan 20, 2018
Further to my complaint and your response of 19/1/18-I fully understand that I must leave a deposit if I have independent excess insurance- I have rented cars for last 20 years . What your assistant was telling us was " that the insurance issued by Ryanair was not adequate for basic...

[Resolved] Gold Car / assistant at car hire desk

Gwen O Connor on Jan 13, 2018
I booked a car( booking number FR869085680 )with the company Gold Car on Ryanair.com site( cartrawler being the provider) fro collection at Nice airport. When we went to collect on Sunday 7th Jan the staff member told us that the basic insurance provided by Ryanair/CarTrawler was not...

[Resolved] GoldCar Rental / unauthorized credit card charges

0BertK on Jan 12, 2018
• Booking number DYS-23429386 (with the company Goldcar/Rhodium car rental company - contract number with Goldcar/Rhodium 12815481). • Pick up on Nov 10th 2017 at 20:30 at Alicante Airport • Drop off on Nov 18th 2017 at 06:03 in the morning at Alicante Airport. • We returned the car in the...

[Resolved] GoldCar Rental / unethical practices

ZZsolt on Jan 8, 2018
I have booked and prepaid a car for rent sometime in September, 2017, category BB, a Fiat 500 or similar. When I got to their desk at the airport on the 28th November 2017, they said the Fiat 500 is not available, there is a Fiat Panda instead. I was not offered any choice, after...

[Resolved] Gold Car Rental / returned half full fuel

Harold David Milner on Jan 7, 2018
Contract no 12342383 Client 3346031 Mr.Harold David Milner I Paid doyoudospain18th.August 2017 £62.06 For the rental of car On 21st September 2017 I rented a car and paid £67.72 (72.26€) On 20th.October 2017 I returned the car half full and told I would be refunded. But I was charged...

[Resolved] GoldCar Rental / unjustified charges for my rental contract 12466193 - rental 03/10/17 to 10/10/17

liri on Jan 6, 2018
1. 55 eur was distracted from my credit card on 28/12/17 based on a claim of a fine the car has received without producing any proof . I am certain that i have received no ticket and do not recall any breach of a traffic law. I expect to be presented with the ticket and if you cannot...


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