GoldCar Rental
reviews and complaints

Arrived at the location on time, at the desk I showed the reservation number, passport, driving licence and credit card.

They wanted an italian ID card as identification... exept, I am not resident in Italy, obviously I have the italian passport because i am italian but I can't have italian ID card because not resident in italy. they couldn't understand, they didn't give the car, they refused to refund me.

On returning my hire car on 20/2/24 I was told, by a goldcar representative, that the car had a scratch greater than 2cm. With the assistance of a torch a scratch was visible on the rear bumper. On collection of the car nobody inspected the car with the same vigour, or lighting that was used at drop off. I know I hadn’t scratched the car but no one at the office would discuss and I cannot find any customer service contacts. I have tried an online chat to no avail

You have all the information from previous emails to goldcar so go back and read them you hopeless bunch of cretins!

I am 73 years old and have suffered two recent strokes and don't need this..

If you have crooked employees that take cash on the pretext of returning it when customers return their rental

Full of petrol your company has a serious problem that involves outright criminality and needs a police investigation

That's where I will go to next

Hi

I am not sure what they trying to do here regarding a car rental from Dec4 to Dec11 2023

First they emailed a note to say...

"Our insurance company notified us that the vehicle registration 2020MFZ, has been involved in a traffic accident occurred during the duration of your rental with Goldcar, contract number [protected]"

Then they say it has a mark on the rear door.

The very fine mark in their photo was NOT there when I returned the car at 3.30am ,in a bay on its own without a car to the left or right of it.

The car has not been out of my sight for the whole of the rental period and has been parked under cover in a private villa.

I disputed the claim and even paid for another car on line for collection on 22 Jan 2024 but I was refused the car unless I paid £269 for the bogus damages of December2023

I then had to hire from an alternative company at £211 for a week from Feb

My £30.80 has not been refunded

My name is Luiz Henrique and I would like to register a serious complaint regarding my car rental made 20/12/2023 at Bergamo airport, contract number [protected] GoldCar / Europcar. See below what happened:

- After 45 minutes of driving the car tire blew out without having passed anything punctured on the highway or without having shown any underinflated tire warning.

- I lost control of the car's steering but as I managed to park on the shoulder. This accident almost killed me and caused a serious accident on the road involving other cars.

- The car safety kit with the reflective warning triangle and reflective vest wasn't there. Both are mandatory items by law in Italy

- I changed the car tire in the highway without these items as there was nothing around over there that I could use to call for help or available cell phone signal. - The lack of safety equipment and your company put my life at serious risk. Trucks and cars almost hitting the car all the time.

Hire number [protected],

Read the emails I sent ([protected]@gmail) and return my cash

On my first rental prior to [protected], my Credit card was billed for the petrol and when I returned the vehicle full of petrol, it was returned.

On my second hire ([protected]) your staff member at pickup center Lisbon Airport was quite aggressively said that I had to pay in cash which I did.

On my drop off of the car full of petrol, no one said they knew anything about the return of my mone

We booked car hire through Got Car Rental from 30th August to 6th September, car to be collected and returned to Ibiza Airport. We paid £151 to GotCarRental which included all insurances. At the airport a deposit of £203.77 was taken, fully returnable if the car was returned without damage and on time. The car was returned full of fuel, without damage and on time on 6th September. We are still awaiting return of our deposit. We have had one communication from Gold Car stating that the deposit may take up to 30 days to return, it is already 112 days since the car was returned. I am further concerned that despite presenting documents which showed that we had taken out insurances , we were charged for futher uneccesary insurance as part of the deposit. Please advise when the full deposit of £203.77 will be returned, or advise where I can escalate this complaint regards Claire Myers and Pete Challis

I hereby submit a complaint regarding the service of a distance car rental contract with Goldcar. on September 27, 2023 I was unable to pick up the car resulting from the distance contract. at the Palma (Mallorca) airport, the employee did not allow us to pay for the deposit or insurance using the chosen payment method. we were forced to conclude a new contract, thus spending several thousand euros more. We requested a full refund of the entire amount resulting from the concluded but not performed distance contract but the company refused to return it, claiming that no refunds can be made if the booking has been cancelled less than one hour before the start of the rental period.

We didn't cancel the booking - the company did, even though we paid in advance for the entire rental period on the day of booking.

contract Ref: [protected]

We recently hired a car through Gold Car for our holiday in Fuertaventura, booked online and paid via visa debit.

When we collected the car we were informed that a current credit card or a fee (299.45 euro) for full insurance cover was required. This also included a fuel deposit of 77euro which was to be refunded if the vehicle was returned with a full tank. The contract referenced above was in my husbands name (David Taylor) and the deposit of 299.45 euro was paid on his visa debit card.

We returned the car on 25/10/23 with a full fuel tank and the staff at the office confirmed the fuel deposit of 77euro would be refunded within 48hrs via my husbands debit card. At this time we are still awaiting return of the deposit as expected within the terms of the contract. I emailed the company on 1/11/23 to highlight the fact that the deposit still has not been returned. As we have received no communication or explanation I now wish to raise this as a complaint.

I have rented a car with Goldcar directly on their website, picking up 9.00am of 28th September at Fiumicino Airport, reservation n.[protected]. Service fully paid by credit card in advance.

I lost the flight, and rescheduled it 12 hours late.

Goldcar was promptly informed (both by telephone and by email) and it was asked to wait and postpone the pick-up time. The reservation is automatically cancelled after the courtesy period (4 hours). Refund not available, and they pretend to charge the full period (including extras, full coverage insurance and baby seats).

No alternative whatsoever

I was charged 170€ extra insurance when collecting the car after paying for insurance when booking online

Upon handing the car back I was charged 150€ major cleaning fee for some sand in the car

At the very least I want a full refund of the cleaning fee!

Rental was from Friday 15th September to Friday 22nd September at Malaga Airport. Vehicle was a Vauxhall corsa when I’d booked a VW Polo, very different cars!

I hired a car in may 2023 and shortly after my hire I noticed the duplicate amount deducted from my credit card. I've tried the online help portal on Goldcars website on numerous occasions and have had to give up after sometimes 2 hours of a wait for a response. I've also called them and explained my situation and was promised a return correspondence and still have received nothing!

Not good enough!