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GoldCar Rental Customer Care Service


Carretera Madrid, Km. 531.7
Spain - 41007

Customer Support Phone Numbers

+34 965 943 186(Spain) 3 0
+90 21 2900 8905(Turkey) 0 0
+390 645 209 634(Italy) 1 0

GoldCar Rental Complaints & Reviews

GoldCar Rental / car rental

Becky Lenchy on Aug 15, 2017
Contract number- 11380948 Client code- 10046953 We hired a car from Nice airport during dates 22nd May- 1st June 2017 we had to pay a deposit for fuel which is fine however we haven't had this deposit back when we returned the car with the same amount that we received it with. I have photos of...

GoldCar Rental / car damaged after my return and billed to me - final invoice with a incorrect amount

Karl Einar Fossberg on Aug 15, 2017
I rented my car the 10th of July until the 17th of July. My client number is 11958339. I was charged with damages that were not there when I delivered the car, which is unacceptable. I was naive and did not take photos of my car when I picked it up and when I delivered it. Lesson learnt...

GoldCar Rental / car rental mallorca airport

Shimmering on Aug 14, 2017
The most reverend Jonathan Clive Blake The presiding archbishop of the open episcopal church B.A. (Honours), Dip. Pastoral Studies. Bishop’s haven 105 Danson crescent Welling DA16 2AS Personal: 0208 304 7605 Mobile: 07767...

GoldCar Rental / car hire alicante

Samantha maltby on Aug 14, 2017
Good morning, we recently returned from Spain. Prior to our holiday we booked car hire through Gold Car for our ten day stay, receiving confirmation via email of our booking . When we arrived at Alicante airport we were informed BT the Gold Car operative that without our knowledge our...

GoldCar Rental / car hire

W Shepherd on Aug 11, 2017
Contact Number - 12268588. Although I have used you before I will never use you again due to you inflexiblility and lack of compassion. Most unhelpful, unflexible company. I have had to fly over as my father who lives out here is very sick. I got a one way flight as I didn't know how long...

GoldCar Rental / car rental goldcar... many unpleasant surprises

Sukhad Keshkamat on Aug 10, 2017
FAO Notification - Contract: 12149089 Dear Sir/Madam, Goldcar has turned out to be the worst and biggest cheat car rental company i have come across in 22 years of renting cars around the world. One charge after another keep getting added on at every step of teh way... one nasty surprise...

GoldCar Rental / very bad

Smith kneil on Aug 8, 2017
I hired a car from auto Europe the for gold car when we go to Spain to pick up the car the woman tried to scared me into buying everything but I made it very clear that I was very happy with what I've paid in England. Our flight was delayed so didn't pick up the car till after 11pm we had...

GoldCar Rental / charged €1,500 for burn on passenger seat on vehicle at pick up (photographs proving same)

Paul Pender on Aug 7, 2017
GOLDCAR - Incidencias - Nº Expediente: 1328463 Client code - 9634346 Contract Number 10879793 I have discovered on my Credit card statement that I have been charged €1, 500 from Goldcar . I contacted Customer services who state that it was for a cigarette burn on the passenger seat. This burn...

GoldCar Rental / car rental - car refused to hand over upon paid reservation, refund denied

Regina Fulop on Aug 6, 2017
Client name: Regina Fulop Reservation number: 12261407 Barcelona Airport 06/08/2017 I have been a loyal customer up until this moment of goldcar, i rented several cars from the same office and never had a problem before. Today I arrived with an already paid reservation and I was told that the...

GoldCar Rental / car hire

Pete Young on Aug 3, 2017
We are existing clients of Goldcar and usually hire from them at Malaga Airport. On this occasion we are flying to Granada airport (about 1.5 hours drive away) and whilst I entered the flight number for arrival correctly (into Granada airport) I entered the pick up as Malaga airport. A...

GoldCar Rental / goldcar, scam and dishonest, misleading company terms

We rented out car from this company online and paid 145 pounds quite a while before our holiday which was 19 jul 2017-28 jul 2017. We then arrived in Barcelona and showed up at the office stand of Gold Car at the airport, in order to collect our car and sort out paper work. We were then...

Goldcar / car hire

George Crawford on Aug 1, 2017
I rented a vehicle for pick up from Murcia airport on 26/6/17 rental number 11428679 and paid 54.47 euros ( paid before 26/7/17). On arriva at desk I paid another £30 .31 for admin costs( no upgrade). The goldcar rep kept 1250 euros on my credit card as I had my own insurance instead of taking...

GoldCar Rental / unknown cancellation and excessively inflated price

Samantha maltby on Aug 1, 2017
We booked a car for our holiday to Spain on 7/5/17 at a cost of £218.32. We had email confirmation of the booking (11616501) ready for our stay. On arrival at Alicante airport on 31/7/17 we were told that the hire had been cancelled ( not by us, due to car unavailability) we needed a car and...

GoldCar Rental / charged for damage to rental car that did not occur

K. baker on Jul 30, 2017
Contract no. 11531038 Client code 10170450 I hired a car from Toulouse airport between 21-28 th June. I have now discovered that I have been charged 100 euros for damage to a wheel rim. This is not true . There was no damage to that car created by me. One of the wheels did have some damage...

GoldCar Rental / contract 12022954-347268-co

Donald Bergin on Jul 29, 2017
Hi, I arrived at Malaga airport at 10.30pm on 27 July to pick up the car for the above rental. There is a new layout there so I went directly to the car park where I have often picked up my rental at your office there. That was at 10.45pm but your office there which is supposed to be open...

GoldCar Rental / ripped off

colinanddi on Jul 27, 2017
I booked a holiday to Corralejo, Fuerteventura which didn’t include transfers, so I was just about to book my usual route to Corralejo from the airport by coach. A friend said that car hire is cheap so I checked it out on the Expedia website and sure enough it was £11.49 for the 10 days through a...

GoldCar Rental / unauthorized credit card charge

Marianneene on Jul 26, 2017
Contract: 11988421 We arrived at. 23 the 10.07. In a very poorly illuminated P-Keller Personally was not helpful and not interested in a check of the car. I just had to sign. The staff only spoke Spanish to us and we had no chance to understand how we should handle the marks the car had ore...

GoldCar Rental / unauthorised charge from my credit card.

Roy sloan on Jul 22, 2017
I hired a car from gold card on the 29th May 2017. Firstly as I arrived to pick the car up I was informed I owed €116 from the previous year for cleaning the inside of the vehicle . They did not inform me until a year later, they waited until I was at the desk in Malaga . When we returned home...

Goldcar / Cleaning Charges

Camroc on Jul 21, 2017
I rented a car for 4 nights on the 16/07/17 in lisbon airport, i had the car for 2 nights and had to return it as my girlfriend got some bad news and we had to travel home early so I returned the car on the 20/07/17. On the return i was told that car "Might" need to get a special clean a...

GoldCar Rental / car hire

simondoyle on Jul 21, 2017
Following on from our recent holiday in which we hired a car from yourselves I am writing to complain about the service we received from Goldcar On collecting our car from Goldcar office at Valencia airport on the 8th July around 8.30pm the man who served us completed the paper work and...

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