GoldCar Rental

ARRIVED on Flight No. FR2530 - 26th October 2025 Scheduled to arrive at 22:20pm

Flight Delayed due to Traffic Control issue. We arrived at 23:30 ish.

Goldcar Airport Office was Closed and Key Box Was Out of Order.

I went Back to Airport 27th October at 11am to stand in long que and was told that our booking was now a "NO SHOW" as we had not arrived on time.

After explaining to the Gentleman on the Flight Delay he said he cant do anything and we would have to re - book a car.

My Original Booking cost £77 for 7 days ...REF [protected]

His booking cost us £344.77p for 7 days - He did explain that FULL insurance was mandatory at the Airport office counter

Please can someone look into why our original car was not available under the circumstances please.
Kind Regards
Miss Karen Lewis ( Regular Goldcar User)

I had a car hire booking with Goldcar through Economybookings.

I paid full insurance in advance.

Although at the pick up I were pushed to sign a new contract (Spanish written! - I don't speak/read Spanish!) what is written with so small letters that no one can see/read (only with magnifier) even I told clearly to Goldcar worker (we spoke English) I have vehicle coverage and CWD so I don't need anything else! .

Without my permission Goldcar tried to charge my Card x 2 times for €40 .

They stole €210 for a 7 day carhire extra.

Reference 27695917 Driver Name ROSE MARIE PEREIRA epouse CUVIER. Pick up details 26.07.2025 14H00 PALMA DE MALLORCA aeropuerto. Return 10.08.2025 PMI 14H00
My flight AF1656 arrived at 22 pm
I waited for 1,5H before being attended to being said that the contract was cancelled because I did not pick it up within the 6 hours.
I did not call because I did not know this rule. I had booked through bsp-auto.com REF 299141235.
I did complain. I did not have any other possibility than book another car for 1 day. The least that this company can do is reimburse 100% of the payment of 379 euros.

Ref: 3475343
Contract: [protected]

Fuerteventura airport.
No one available to check over car when returning.
Changed for damages that already existed. With proof damage existed prior my rental
I have sent emails with the proof to be told it’s still my fault.
It’s such a scam.
I have all round photos of the car before even stepping in it.
I have sent these photos to them as evidence the damage they are saying I did was already there.
They are still pursuing to claim

I recently had the misfortune to hire a car from Goldcar for my use during my family holiday to Italy.
I say misfortune because on Friday 19th July, one week after picking up the car, I noticed that the oil light kept flashing on when turning corners.
I checked the oil dipstick, and it registered NO OIL in the car engine. I made numerous telephone calls to various telephone numbers I had for Goldcar and spent nearly an hour on the telephone trying to find out what to do. How much oil to put in the engine, what type of oil, etc. I could not get through to the breakdown service number provided by Goldcar, there was no answer.
I eventually went to a local agricultural mechanic, he put 2.5 litres of oil in the engine, he also added 2 litres of coolant because there was also very little coolant in the system. He checked for oil and water leaks and found none. He also said that looking at the oil filler cap the oil had never been changed in the 86,000 Kms the car has travelled, the deposits on the inside of the cap proved this.
I really found this all very difficult to believe, that I rented a car using Goldcar because I thought they were a reputable company, not realising that the car I hired from them could potentially have had a seized engine whilst travelling at 130kms per hour on an Autostrada leading to a very serious if not fatal accident involving myself and my family,in other words a deathtrap.
When I returned the car on Wednesday 24th July to the rental desk in Pisa airport, I was told that every car is serviced before every rental. This is a lie! This car had never been serviced and no-one has ever checked the oil and the fact that it also needed coolant should tell you that this car had never been serviced in all of its 86,000 Kms.

I asked Goldcar to check their telephone logs to verify what I stated, my telephone number to be found in their records is; +44 (0) *************.

I attached a screenshot of the receipt I received from the mechanic. I realise that this was not on headed notepaper, but it is all I could get from the mechanic I used. Given that I trusted Goldcar to provide me with a safe well maintained vehicle for my holiday, and they failed I expected they would be able to trust me when I told them that the receipt attached was genuine, and I required a refund of €37.50 for the oil used to maintain their vehicle in a safe roadworthy condition. Just for completeness, I gave the mechanic €50 for his service, the extra €12.50 was for his labour, but I had no proof of this.
Goldcar claim they have now refunded me but one month later and there has been no credit to the account I supplied them details of. They have refused to refund the €12.50 labour charge because I did not supply a receipt. They have now stopped replying to my emails and refuse to escalate this complaint to managerial level.
They did not even issue an apology for the appalling service I received nor for putting my life and the lives of my family in such danger, a seized engine travelling at 130kph would have led to a very serious accident at the very least if not a fatal one.

I booked car hire with Goldcar through Do you Spain. I paid for the car on line with my Halifax credit card. When I arrived to collect the car they said my credit card was not acceptable. It did not have my name or account number embossed on the front. We were then turned away late at night. We then had to make alternative arrangements to our destination. We are 74 years of age and we feel that this was disgusting. They knew my card was acceptable. It is a new card and they do not have the name and number embossed on the front. Your name and account number is on the back. This was totally unacceptable to turn away two 74 year olds late at night. We have used you several times and in January this did not apply. This occasion was the 28th May 2024.

Arrived at the location on time, at the desk I showed the reservation number, passport, driving licence and credit card.

They wanted an italian ID card as identification... exept, I am not resident in Italy, obviously I have the italian passport because i am italian but I can't have italian ID card because not resident in italy. they couldn't understand, they didn't give the car, they refused to refund me.

On returning my hire car on 20/2/24 I was told, by a goldcar representative, that the car had a scratch greater than 2cm. With the assistance of a torch a scratch was visible on the rear bumper. On collection of the car nobody inspected the car with the same vigour, or lighting that was used at drop off. I know I hadn’t scratched the car but no one at the office would discuss and I cannot find any customer service contacts. I have tried an online chat to no avail

You have all the information from previous emails to goldcar so go back and read them you hopeless bunch of cretins!

I am 73 years old and have suffered two recent strokes and don't need this..

If you have crooked employees that take cash on the pretext of returning it when customers return their rental

Full of petrol your company has a serious problem that involves outright criminality and needs a police investigation

That's where I will go to next

Hi

I am not sure what they trying to do here regarding a car rental from Dec4 to Dec11 2023

First they emailed a note to say...

"Our insurance company notified us that the vehicle registration 2020MFZ, has been involved in a traffic accident occurred during the duration of your rental with Goldcar, contract number [protected]"

Then they say it has a mark on the rear door.

The very fine mark in their photo was NOT there when I returned the car at 3.30am ,in a bay on its own without a car to the left or right of it.

The car has not been out of my sight for the whole of the rental period and has been parked under cover in a private villa.

I disputed the claim and even paid for another car on line for collection on 22 Jan 2024 but I was refused the car unless I paid £269 for the bogus damages of December2023

I then had to hire from an alternative company at £211 for a week from Feb

My £30.80 has not been refunded

My name is Luiz Henrique and I would like to register a serious complaint regarding my car rental made 20/12/2023 at Bergamo airport, contract number [protected] GoldCar / Europcar. See below what happened:

- After 45 minutes of driving the car tire blew out without having passed anything punctured on the highway or without having shown any underinflated tire warning.

- I lost control of the car's steering but as I managed to park on the shoulder. This accident almost killed me and caused a serious accident on the road involving other cars.

- The car safety kit with the reflective warning triangle and reflective vest wasn't there. Both are mandatory items by law in Italy

- I changed the car tire in the highway without these items as there was nothing around over there that I could use to call for help or available cell phone signal. - The lack of safety equipment and your company put my life at serious risk. Trucks and cars almost hitting the car all the time.

Hire number [protected],

Read the emails I sent ([protected]@gmail) and return my cash

On my first rental prior to [protected], my Credit card was billed for the petrol and when I returned the vehicle full of petrol, it was returned.

On my second hire ([protected]) your staff member at pickup center Lisbon Airport was quite aggressively said that I had to pay in cash which I did.

On my drop off of the car full of petrol, no one said they knew anything about the return of my mone

We booked car hire through Got Car Rental from 30th August to 6th September, car to be collected and returned to Ibiza Airport. We paid £151 to GotCarRental which included all insurances. At the airport a deposit of £203.77 was taken, fully returnable if the car was returned without damage and on time. The car was returned full of fuel, without damage and on time on 6th September. We are still awaiting return of our deposit. We have had one communication from Gold Car stating that the deposit may take up to 30 days to return, it is already 112 days since the car was returned. I am further concerned that despite presenting documents which showed that we had taken out insurances , we were charged for futher uneccesary insurance as part of the deposit. Please advise when the full deposit of £203.77 will be returned, or advise where I can escalate this complaint regards Claire Myers and Pete Challis