We booked a car rental through this company. We took their Full Cover Insurance
As a result of a small incident an insurance claim has been required.
The process is long , confusing, frustrating.
Ultimately the claim was accepted.
We now need to get funds out of their " Wallet"
The instructions for this were very obscure. Eventually a request to withdraw seems to have been accepted. They now say that the remittance will take another 21 Days
This delay is unreasonable and unacceptable.
The process has taken 6 weeks and we are not paid yet.
Avoid this company .
I will advise if we are eventually paid.
Desired outcome: We get paid
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