EconomyBookings.com
reviews and complaints

My previous complaint was marked as resolved in error.

They did respond, but only to tell me to contact them, which I did, but they still haven't answered my questions and haven't processed a refund to me, I keep getting a standard reply that doesn't address the issues I've encountered with them and Italy Car Hire.

I still need a refund!

I'm going round in circles, they are refusing to read all of my explanations/reasons for requesting a refund. It's now been over 5 months and I'm still trying to get a human response to my case that considers the extenuating circumstances that meant I cancelled my booking just minutes outside of the 24 hour cut off time, and they haven't considered that this was done just hours after the booking was confirmed in the first place.

Italy Car Hire refused to cancel my booking when at their desk (if they had it would have been outside of 24 hours, I still feel the incorrect booking date was a system change, and not my mistake), which after arriving late at the airport due to a flight delay, meant that it was impossible for me to cancel the booking outside of 24 hours.

Dear all,

Greetings, I have booked a car through on line with economybooking.com (booking confirmation number B21314100) the cost was USD 514.779. When arrived to IAH airport in Houston I went to the agency to cooler my rental car however the agency (SIXT) refused to give my the car due to not accepting my electronic driving licence, they told me that I had to communicate with economy booking to cancel the booking and asking for refund which I did with no response.

I bought a car rental with a full insurance package on their website for $269. On the spot at Europcar Mexico, I was told that they did not accept this insurance and eventually extorted an additional $2350 from me. It doesn't matter who cheated me - at the moment I accuse Europcar because I was really deceived. It is important that EconomyBookings has not written a single response to my inquiries for 10 days.

Booking Number: B96308788. I booked car rental in Dublin Airport from November 3rd until November 22nd and paid for full coverage for insurance. During that time, I went over a piece of metal on a main road coming from Wexford to Waterford, Ireland and got a damaged tire and I had to replace it, It cost me 145 euro. I emailed economy bookings and they assured me that I was covered and to send on details including the credit card I booked from. This was sent in early December and it hasn't been resolved yet. They sent an automated email saying they will contact me if need any more details. This should have been straight forward. They are an awful company to deal with and I will definitely wont be taking their fake insurance out any time I rent out a car. The fee I paid was more than I paid for the new Tire so I would have been better off not taking out. When I also got to Dublin Airport, I had to pay 22 euro per day as they said this insurance wasnt any good in Ireland. Customers don't realise that when paying insurance from them per day and nothing goes wrong is that it is dead mooney and better off not paying for this service.

Full Coverage B71346250

I rented a car in Poland with full coverage insurance. Unfortunately I had an accident in which a rear bumper was scratched.

I paid for the damages to the rent-a-car company as instructed and filed claim on November 3, 2022, 7 days after the completion of the rental of the vehicle which was within the period allowed, submitting all documents requested.

After few weeks I was informed that the process usually takes 35 days but may need up to 90 days.

As I did not hear back from them within 35 days,

I contacted them through email to inquire update and progress on the investigation, to which I have not received any response.

I can not get hold of them on either phone or email. Poor communication and service provided by them. I have had one response from them a the start to reply with proof and documents. I replied to them with all relevant documents e. g invoice; booking; statements but no reply since.

Today is the 90th day from the submission of the paperwork, and I have not heard anything at all.

The phone number listed on her web site +[protected] is not responding.

The company not returning calls,

I require a refund for this terrible and dangerous service.

I HAD A BOOKING ON JAN, 5TH . I cancelled. got coved i asked for a refund, and you sent a compensation voucher.. i want my credit card of 226.89$ charged back to me i have not paid it yet and i will call my credit card to stop payment, if i do not get my money back. YOUR VOUCHER # B19037566. THANK YOU. MY E MAIL IS [protected]@YAHOO.COM you can be sure i would never use your company anymore if i do not any results.

Economy Booking-Dollar Rental Car
Booking Reference B61100883
November 24, 2022

I rented a car for 40 days with Economy Booking a day before departure from Kelowna, BC. for $1600.00 Cdn.

Arriving at Toronto airport at the Dollar Rental Car desk, they noticed my license had expired.
My license office was 2000 Miles away and I realized they would not be able to rent me a car.

I asked Dollar if I could switch rental to my girlfriend. Dollar advised me I would have to contact Economy Booking to facilitate that change.

I desperately attempted to contact Economy Booking on a noted Emergency Basis. When they finally got back to me November 26 and conveyed to me said that contract had expired (24 Hrs.) Dollar conveyed to me contract was for 48hrs. Booking contacted me a week later and told me I would have to deal with Dollar to facilitate change.

So I'm out $1600.

I have instructed my credit card company TD Visa to facilitate my complaint. I haven’t received a reply from Visa.

This in my view is border line fraud. Economy Booking and Dollar Rental had no consideration for me their customer and both made no attempt to resolve the issue.

Economy Booking advised me that unfortunately because of costs they incurred as well as their supplier the could not credit me anything.

After I received this decision from Economy Bookings I instructed them to have a supervisor call me. No call! No correspondence from them.

I'm looking for legal recourse against Economy Booking and Dollar Rental Car. I'm considering filing suit and getting Visa fraud division involved.

They charged me $1600.00 for no product or services provided and the real dilemma is neither company made an attempt to support me in resolving these issues.

Products used:
Had to rent car from another company under my girlfriends name for $1500.00. Zoom Car Rental.

The irony is that I have received several e-mails from Economy Booking, wondering if I was able to rent a car and if I was happy with my rental experience.

Booking ID (B77771157). Economy bookings denied to refund money when I did not receive the service and still charging for it. Their terms and conditions state that a valid drivers license is required to get a car which I have and I requested from Ontario driving ministry that states my license is valid. They are denying my refund saying I did not provide G license to rent a car. If that's the case then Economy bookings should have put this information on their website as customers would like to know what they are signing up for and not after they have already booked and paid for it. On top of that, while booking the car they asked me to provide license details and if your terms are really to lend only to G license holders why on the first place would you let a customer with G2 license book a car. Also, when I booked the car through their website there was no way to see what the actual rental car agency's terms were as I only had to agree to the terms of Economy bookings. The car rental company had its own terms and conditions which I was unaware of as their was no mention of it. This is literally scamming customers as firstly you do not intend to inform them properly through your website and mislead them with half information. On top of that, they have the audacity to deny customer's hard earned money. I have been fighting with Economy bookings on this matter since 4 months and at this point it is mentally distressing for me as the amount they have charged me is no less. They clearly do not seem to know or follow their own terms and conditions.

I would also like to add if my license would not have been valid then I wouldn't have been able to get other rental cars that I booked with the same license that I provided to Economy bookings. I could even rent a car from New York and come to Canada and being in Canada and having a Canadian driving license they denied giving me a car which makes no sense. All the bookings that I made mentioned valid drivers license is required, so I do not understand how can Economy bookings deny my money for not even giving service which is literally a FRAUD.

NOT USE this company.

We were to arrive at 1pm and pick up a rental from Payless car rental at the Portland airport.

Our plane arrived late and we arrived at the counter at 5pm

Payless counter rep found the reservation and confirmed they had plenty of cars.

However, economybookings had a block on the reservation. We contacted them via phone and they claimed that Payless had denied the booking and they could do nothing. This was said in front of the Payless counter agent. The counter agent, hearing this, asked the economy booking rep to un block the reservation and they would rent us the car. The economy rep hung up on us.

We got a rental car thru Payless and made a complaint to out credit card company. By the way, Payless are mgr continued to try and open the blocked contract through the next 24 hours.

75 days later we got a response from Economy. Their letter to our complaint read "we could not honor the clients rental due to issues beyond our control". Vague and a total lie.

We have re initiated our complaint and are looking at a class action suit for deceptive business practices.

DO NOT book a rental through this off shore sham. We will update here with a copy of their responses and any ideas on how to respond.

We are also making complaints to the consumer protection agency, as well as master card, Bank of America, and will be noticing AAA and The ARP.

We intent to alert every contact we can.

By the way, our contract was for $403.00. Economybookings normal fee is less than 10% on a booking. They didn't pay Payless a dime, instead keeping the whole fee. They are a scam

I booked a car with them while on my flight I got the car rental company to find that I wouldn’t pass the credit check to rent a car. I called economy booking while at the rental company and I was told to email support.

I emailed support and finally received a response that they wouldn’t issue me a refund because it wasn’t canceled within 48 hours. My main issue is that they’re not giving me a refund or a credit/voucher. Therefore they’re taking my money and not providing a service & that’s stealing. They don’t really respond to emails. Since then I’ve sent 4 emails with no response. They say they don’t have a direct line. The sales number has no information. They won’t provide the corporate number. They lie and say they have no supervisor. This company shouldn’t be allowed to operate in the US. They are fraudulent. I’m still waiting on a response.

Dont book with EconomyBookings,3.5months later they still owe me 1500€ from the full car insurance.I sent all the documents for the claim 3.5 months ago, they said in the receipt it would take 10 business days and after emailing them 20times with no reply, calling them 4 times they cant give me any information or phone number of the insurance department.

I attempted to book a rental back in June of 2022. Upon “confirming” I cancelled the order within 10 min of pressing the “booking” button because I needed to change the times. Economy bookings IS and does advertise refunds for rentals up until a certain point. But, weirdly, my initial booking never was sent to me and I was never given a confirmation for that initial booking. I was still charged for it and never refunded even though I did cancel it - I emailed several times just to get a refund for that I totally cancelled reservation. First time I was told they couldn’t find the reservation in the system. Then they ghosted me. Tried to dispute it through credit card company and economy bookings apparently told them that they don’t do refunds for “picked up” reservations even though it was never picked up, and two a magic confirmation number appears even. After I was told there wasn’t one. They still refuse to refund me the money and continue to ignore me.

Worst company I have ever dealt with.

I had to make a late booking due to another car hire company advised they couldn't provide the car I had booked 1 day before we were due to arrive in Cagliari. Economy Bookings were initially very helpful, the staff that I spoke to on the phone were actually very good, but after having to wait for the booking to be confirmed the next morning and realising there was a mistake on the booking date it all went horribly wrong and I am out of pocket £618.00.

I have sent numerous emails but only get an automated response, this has been going on since the end of August 2022.

I cannot afford to lose this money but they won't even respond to my questions as to why I didn't receive a refund when I had to cancel my booking the very same day I had booked it. They didn't lose anything by me cancelling the booking, it was a last minute booking.

I booked this company last min due to emergency and my car being in the garage at the time. I paid over £150 in taxis to collect the car to be told the deposit was 500 not 200 and needed on a credit card. I did not have this and was not able to use the car, however I booked and cancelled the rental within the space of 2 hours and was told by Economy Bookings I am not able to have a refund. I have lost 389 in rental fees and over 150 n taxis plus another rental amount due to not being able to use this one.

I have been back an forth with them trying to get my money back and there are no help at all. No number tp speak with support only an email being told NO.

I am wanting to make a formal complaint. 389 is not a small amount of money and everything is a struggle as it is let alone companys like this taking advantange

Hi!

I rented a from 11/18/22 to 11/21/22 but due to flight delay, I met the Dollar office was closed in BWI. Other company called Herz jumped in to help but they asked me to give $500 security deposit and I never had such amount in my account. You guys never told me this condition during my booking with you. I struggled a lot for transportation. I never got the service I paid for. I was embarrassed by you guys. I need my full refund. My Booking number is : B71506616

Sheku Samba

[protected]

I am in the UK. I booked car rental through Economy bookings for a 2 week period in August 2022 from Toronto Airport. This was then booked using Eoropcar and I paid a deposit of 157.66 EUR (£130.71 GBP).

The balance to pay on arrival at the rental office was 1114.14 EUR (£923.72 GBP).

The rental company was Routes when we arrived. I duly paid the balance of 1114.14 EUR in Canadian Dollars. However, when I later checked my bank account a total of £1168.43 GBP had been taken for the balance of the rental. This was £244.71 GBP too much.

When returning the car at drop off, I spoke to the rental desk at Routes and they gave me a copy of an email from Europcar to Routes stating the balance due of 1114.14 EUR (correct) but Eiropcar had converted this incorrectly using the GBP to CAD $ exchange rate instead of the EUR to CAD $ exchange rate, giving a total CAD $ amount to pay of 1760.33 CAD.

The Routes employee agreed that the CAD amount was incorrect and provided me with a signed copy of this email from Europcar to Routes.

Since 3rd September 2022 when I arrived back in the UK, I have been trying to get Economy Bookings to resolve this and refund me what I was overcharged. I have emailed on at least 6 times and have received only auto-acknowledgements. Not even the courtesy of a response.

2.5 months of trying to get hold of Economy Bookings to look into this. My booking was with Economy Bookings, and yet no-one at Economy Bookings seems willing to try and resolve this.

I am owed a refund of what I was overcharged £244 plus interest and compensation for all the inconvenience.

Economy bookings need to resolve this complaint. I have provided every bit of documentation and proof that has been requested, but I still have not received any response from Economy Bookings.

booked on October 27, 2022.

(Order ID: B61540326)

Upon booking this company clearly showed me unlimited mileage for one, and two you charged my credit card in US dollars when it showed me a price in CAD, and three now you’re asking for 1500 as well as proof of insurance. I am not from here I have no proof of insurance.

When you asked for this document that we did not have AFTER booking and after payment, we were told we will not receive the car...so we asked to immediately cancel all...but you still charged us for something we did not get.

Why weren't you clear upon booking you needed this?

I rented a car in Jordan with full coverage insurance. Unfortunately I had an accident in which a rear bumper was damaged. At some point during the rental period, I also had a front bumper damaged without me noticing right away — most likely someone hit the car while it was parked and I was away. I paid for the damages to the rent-a-car company as instructed and filed claim on August 1, 2022, 15 days after the completion of the rental of the vehicle which was within the period allowed, submitting all documents requested. I was informed that the process usually takes 35 days but may need up to 90 days. As I did not hear back from them within 35 days, I contacted them through email on September 6, 11, and 16 to inquire update and progress on the investigation, to which I have not received any response. I followed up on their website contact form on September 22 and October 17 again, but I still have not received any response. Today is the 90th day from the submission of the paperwork, and I have not heard anything at all.

I purchased a rental car on October 2, 2022 through Economy Booking and my card was charged immediately. I was unable to qualify to

Get the car once I went to the location to pick the car up so I have contacted economy booking for a refund several times with no refund. They don’t want to talk to me and help me to get this settled. They told me that they have 21 days however, it has been more than that I am still not getting any response from them or any answers. The only way to contact them is through one phone number if your lucky and by email in which all I get on response to my emails is an autogenerated email. I feel so helpless in this situation

I bought the additional Full Coverage cover prior to leaving on holiday to Italy (Booking number B89940539

On 10 July, I had a tyre burst which required the use of a tow truck and two replacement tyres.

On returning from holiday, I supplied the required documentation to support my claim.

Since then, I have heard nothing. I have telephoned their customer support line who can see that my claim is still open, but are unable to contact the Full Coverage team who, allegedly, don’t have a phone number!

Every email I write is unanswered and the customer support team are unable to help.

Although EconomyBookings describes Full Coverage as insurance, it is not an authorised insurance product. If it were, the Financial Conduct Authority and the Financial Ombudsman Service would investigate. Full Coverage is clearly a scam and I will be bringing it to the attention of the UK regulators as they are clearly misrepresenting the product.