Service
Good day. I was in Store# 5787, today, July 28 at about 2pm. The problem that I have is that there was only one line open to all customers. The Sales Associate, Kenyatta was working the open lane. I arrived to the line at about 2:20 pm and stood waiting for 20 minutes before finally getting checked out. The manager, Shannon was assisting a customer in...
Read full complaintManagers are stealing or misusing money
Do not work here and I mean it! They will reap what they sow. these managers are stealing and trying to frame workers. They mean no good at all. bald lady Monica got mad because I wanted to count my register in the morning because out of nowhere my till started coming up short out of nowhere. When before my till was perfect until now. Also I'm suppose to to count my till in the morning. Ignored her smart remark then when I wanted to write down how much she take from me she got upset about that sounds fishy. The holy spirit definitely let me know wassup. The one with the short wig on it too with the scheme she going to tell me I pocket change knowing I never in my life will do such a thing. These managers are scamming artist and will run over you and take advantage of you. Oh let's not forget Monica the one that call her self christian but talks about people, employees business, curses but claim Christianity baby you serve the devil not Jesus. Anybody can say what they need to steal for but she got that surgery coming up and saving coins just for that and Lisa. Do not work here. Yall wander why yall tired and have nobody quit being evil and maybe blessings will flow.
Desired outcome: For yall to investigate on this situation.
Trashy store Hannah and Madison ave. Indpls, in 46227
I live next door to dollar tree and the dumpsters are always overflowing with trash everywhere. Homeless people live there and drug dealers leave syringes everywhere. Nice atmosphere for children. Your employees are rude. They throw trash all over the parking lot. There’s an RV with a tarp over the top of the ratty thing with homeless junkies living in it...
Read full complaintWas refused bathroom
7:30 July 23,2023 shopping at dollar tree 468 Suffolk ave Brentwood ny 11717 Was refused bathroom they have 2 one men one women they where locked asked Isabel for key said no that there bathroom are for employees only I said there is no sign that said that then she yelled at me proceeded to Hassan other employee ask for manger told me Isabel the lady that...
Read full complaintCustomer service
I was in the Dollar Tree in Hiram Georgia on today July 21st store 443. I was getting my items in the cashier it's going to accuse me of stealing saying oh you have items bags that you have not scanned, then she perceived to count them, to find out how items were scanned. All she can say oh I'm sorry, so I spoke to the so-called manager and she wasn't a help, her remarks was that's their job
Read full complaintOnline orders sent to the store
I placed an order on June 26, 2023. The order was only for $10 but because they discontinued this item in the store, I had no choice but to order it. I asked that it be sent to the store located at 1240 S. Nellis Blvd, Las Vegas, Nevada 89104. I received an email on July 10, 2023 that my order had came in to the store. I tried to phone the store but no one...
Store #214 cashier name: Amique
I shop at dollar tree ofter. At store 214 as I was getting in line to make my purchase, amique turned off her light. There were lines, and I asked her if she was closed and she replied "yes". The moment I stepped in another checkout line, amique asked the customer behind me to step into her checkout line. She took the african american woman who was behind...
Read full complaintCustomer service/store manager’s attitude
Dear Sir, My name is Amy Broussard. I am a 62 years old widow who shops at Dollar Tree regularly for my 9 grandchildren. My complaint is about the manager at the small town Dollar Tree in Reserve, LA. Store #06753. Address: 3919 Airline Hwy, Reserve, Louisiana [protected], On Friday July 14,2023. My friend an I arrived at the store around 1:45pm and...
Read full complaintHarassment and intimation
On July 14th, 2023, I was shopping at store # 4820 in Randolph, Massachusetts, while I was shopping, I was followed and stared at while trying to purchase items by a manager and employee, Store security camera can validate I behavior in terms of not acting in a suspicious manner, I was followed up to the register line while waiting to cash out for purchase...
Read full complaintSexual harassment and verbal harassment
Dollar tree store 08355 in pageland South Carolina….there is an associate threatening to shoot someone that no longer works at the store if they come in while said associate is on clock. Also this same associate has been going around telling people including
Me, multiple times, that he is being sexually active with the store manager and continues to talk about sexual topics when I have told him to stop. The store manager does not seem to mind this.
Desired outcome: Fired
Charging for bags when we don't want them.
In Colorado, we now have to pay for bags at checkout if we need them. So we have gotten into the habit of bringing our own bags. TWICE now, at the Canon City store, we were asked if we needed bags and said NO. They charged us anyway. I didn't realize it until later. It's not a large amount by any means, only 10 cents each time, but it's the principle. NOT...
Read full complaintManager's Attitude
The manager (I assume he is now the manager) at the Dollar Tree, Store #7642, is obnoxious and rude, as he was again on July 9, 2023. He has acted miserably at every Dollar Tree store in my county. He has a very short fuse, and it seems many have to tip-toe around him. This employee has been at the other two local Dollar Tree stores, and is currently at...
Read full complaintService
Good morning,
I recently visited. Location #7418 on July 1st and purchase a few items one being Breyers ice cream retailed @$5.00. However, when I made it home and decided to have a serving, I opened the package, and it was freezer bitten. I went to return the item into store today and wasn't pleased with my interaction with the store manager. I enter the location the older lady at the register didn't greet me as she was drinking under stable. She was very nice in assisting me with my concern she then picked the phone up to get the manager. The manager came out of office in front of store didn't say one word to me in acknowledge me and my concern(eating). The sales rep explains to manager the issue. The manager then looked at the item and stated looks like you let it melt and refroze it. The manager then tells me you can go get another one I explain to her I didn't want this to happen I again, so I asked for a refund or even a gift card. She stated no you can just grab something else then in which I really didn't want to at the time. I very disappointed with store manager passive aggressive behavior. Her was Angela.
Desired outcome: Yes, If the DM would have a conversation with his/her store manager on profiling or prejudging guest to insure everyone receive great guest service.
Dollar Tree in Auburn, California has had lots of empty shelves (even on their scheduled delivery days of Tuesday and Friday) for at least the past three weeks. When I asked why this was to a few of the employees the answer was consistent. "The Manager won't give anyone additional hours during the work week because it will make her bonus a lot smaller".
DOES ANY RETAIL STORE MAKE MONEY FROM UNSOLD PRODUCTS SITTING IN A WAREHOUSE OR BACKROOM?
Where is the District Manager at this time? We used to see the old District Manager at the Auburn store a couple of times a month. He even helped stocking shelves a few times and at that time he had managed a store in the Sacramento area. We never see his replacement District Manager (only once this year).
I knew a store manager for Longs Drugs in Fresno California years ago. He wore a suit and tie and didn't have a store receiver. HE was the receiver and when a delivery came in, he had someone IMMEDIATELY put it out on the shelves. He told me, "Products don't make money for the company sitting in the back room".
Thank you.
Complaint regarding poor customer service from tamika at store #490
Dear Dollar Tree Customer Service, I hope this letter finds you well. I am writing to express my deep disappointment and dissatisfaction with the terrible customer service I experienced at your Dollar Tree store #490 located at 5502 Fry Road, Katy, TX 77449. The incident occurred on July 3, 2023, at 8:41 PM. During my visit to the store, I encountered an...
Read full complaintManagement poor service
Store 3184, 7/2/23 5:15 PM, only one "NEW" cashier open and lines going down the aisle. Two other associates in the store and no one helped the poor new cashier. One provided her assistance and went back in the office. Katelyn was paged and didn't respond promptly, then walked by the line down the aisle and said I need to do xx first and then I'll help with...
Read full complaint"Brittany" store number 7390. Racism and harassment
Brittany (manager) has shown prejudice for ethnic families shopping at this location (store 7390). Brittany has shown a constant need to harass and stereotype ethnic customers with small children. She has shown a unprofessional demeanor towards loyal ethnic customers and has even yelled while on the phone assisting a customer. Brittany is bias when it come...
Read full complaintManager, Chantell Jonathan
To whom it may concern, Please see email below. Dear Reva Since 2007, Birch Family Services (Day Habilitation Program) and the Dollar Tree organization have been in partnership. As such, the organization allowed groups of people with disability to volunteer at your East 98th Street and Flatbush branches, and have even providing gainful employment...
Read full complaintStore inventory on shelves
Galesburg Illinois store location. Every time I go into the dollar tree store… There are more boxes in the back room (you can see then) then there is inventory on the shelf! Many many many occasions, I’m still finding newly stocked inventory for New Year’s Eve, or Christmas glasses, etc. If the inventory had been put on the shelf during the holiday season...
Read full complaintIts not about the products I shop at dollar tree.
Ive been a regular customer at my local DT for at least 10 years. I shop once a week averaging about $60. This week I decided to go shop for some July 4th decorations. This time I have not shopped for two weeks until yesterday. When I came in I didnt see my favorite once retired salesperson at the cashier whose name is RUSTY. Let me tell you about Rusty. Hes retired like me, hes been working at this DT for a good one year. The moment I met him for the first time he was to me the best representation of what a salesperson should be. He had an endearing, enigmatic, and irresistible personality. Before he came, Dollar Tree was like the cemetery you had to visit out of necessity.
After Rusty joined this team, his customers enjoyed shopping not only for the cheap products but honestly because he lighted the room every time. He was just a captivating person who made your shopping spree one level up with fun and laughter. His voice towered even at the back of the store when he greeted every customer who just walked in like they were friends hes not seen in a long time. And at the cashier, while hes doing the final charging of your items he is most considerate and sensitive to the nuances of the products you are paying and his side comments were always positive and service centered to you the customer.
I really enjoyed shopping at DT when Rusty was working so I try to schedule my trip when he did. But yesterday I was shocked that he was gone and a new young teenage-looking man I have not seen before was speaking to another customer at the cashier and replied to a customer who asked, Hey where is Rusty? He replied that Rusty was fired for misbehaving toward a customer something like acting in a non-professional way but he didnt give the details of course. So I also asked him later about Rusty and he replied the same but said Rusty was let go before he was hired.
Of course, I was not there to give my opinion if the action against him was justified or not. All I can say is that from my vantage view, Rusty was the best thing that happened to the local DT where I shopped. Whatever he did, maybe justified for letting him be fired, that's the decision of the employer. But I'm just wondering why DT could not consider as a whole the positive contributions of this person and allowed him to be able to return after say putting him on leave to ponder on his "sins" against his company. Maybe giving him a second chance? Ive not ever seen any incident of unproductive and difficult customers in my ten years of shopping there so I cant even wrap my mind around the possibility of Rusty acting i such an out of control way because of his gregarious and ready-to-please personality .
So this is for you Rusty, wherever you are, I hope youre in a better place where the concept of a second chance is still celebrated. Im retired too and as a former health professional working in the busiest local hospital ER, trauma setting, in the southside of Chicago for over 20+ years there's not a day where I didnt embrace and pray for second chances even for people especially young people, who made wrong decisions and were now lying almost in their death beds.
Desired outcome: Celebrate sales team members who actually say they love their job and who show that by making their customers walk in as if they are the most important people that day.
Jessica Mejia ugly attitude
Store4260 eagan, MN 1960 cliff lake road. Store manager Jessica Mejia i had interview and she Jessica made me wait 30 minutes, 3 managers were working and Jessica gave me excuses, got annoyed with me when she was taking very long. During interview she didn't ask professional questions like past work experience, why I chose this place, ect. She just gave me...
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I heard a lot of shady stuff going on at dollar tree#6649.Every manager they had there was very unprofessional. I know someone who worked there, and, did not get paid. It's such a low grade job, it needs to be investigated by the media.