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Manager do not communicate and lies to DM
Store manager tolerates employee who pretend to have death in family as they refuse to show proof like death certificate. This employee could not be honest as they told managers different stories about family death. This employee could not be honest so they lie to managers. This employee does not know what to do here, never helps customers, lies to anybody, makes up stories as managers believe his every lies! Managers refuse to have proof, refuse to ask questions as this employee makes jokes about family death and could not get their stories in line as this employee told 3 different stories and lies about how family member died. This employee made up unbelievable lie just to get day off. Manager usually tolerates this behavior, does not care and refused to ask for proof or even ask questions as employee told managers different lies. As they normally do, managers believe in employees lies all for a day off. Employee made up false stories about family death!
Desired outcome: Terminate manager
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Your employee Naomi has been stealing items as manager Jessica told all other managers about this as they laugh and ignore issue. Manager Jessica told managers she will put good word for employee thief, who used drugs on shift. After months of on shift theft, with manager Jessica fully aware manager did nothing about employee. Then employee quits, gets away with crimes. Manager gets no write up for knowing and witnessing employee theft, employee can still get in trouble with law for theft as well as manager Jessica for purposely ignoring and helping employee steal products by not stopping when caught in person. Manager Jessica is "protecting her own people only". Direct discrimination by manager Jessica who ignores all Spanish people stealing!
store number 4260, suite b 1960 cliff center manager supports discrimination and targets
Managers here target employees discrimination and violations tolerated
Tore manager tolerates employees to abandon job to help friend move car to another state for 2 weeks. All while not being sick, all while not having other employees cover shift for missed days as written rule by manager Jessica Mejia who ignores her own written rules constantly! Manager tolerates job abandonment on purpose! Manager purposely targeting...
Read full review of Dollar TreeManagers
Whenever an employee has death in family managers never ask for proof. Never asks for a death certificate. As employee here is a pathological compulsive repetitive constant Liar! This employee claims to be millionaire who blew all money on cigarettes as he told managers who all believe his every lie! Managers here refuse to ask him questions as thi...
Read full review of Dollar Tree and 1 commentManagers
Managers here violate conduct policies, by refusing customer service, refuse to help cashiers. The store manager Jessica Mejia refuses to open register for 9 months as corporate tolerates this manager to break violations weekly. They give her excuses and ignore all of her violations as corporate tolerates the manager to disrespect and refuse to teach and...
Read full review of Dollar Tree and 3 commentsYour manager assaulted a customer
On december the 29th 2023 your manager she's short white woman straight blonde bob and she was in a fist fight with a customer. I'm a non confrontational person and i've had confrontations with this woman every time I go in the store she's bullying someone confronting someone being overly aggressive with customers she's literally looking and initiating...
Read full review of Dollar TreeManagement customer service
Store 13741 S. Tamiami Trail, Fort Myers FL. Unit 4 TerryMarie - manager I was trying to use my gift card with a cashier and it would not swipe so she called TerryMarie over to assist. We told her it wasn't swiping and she told the cashier (out loud) that she was not taught how to manually enter a gift card. After going back and forth with her telling me...
Read full review of Dollar TreeStore total disaster
I visited the Dollar Tree store in Niles Michigan located at 1202 S 11th Street Niles Michigan on 12-7-23. What a TOTAL DISGRACE. This store is fifthly and the shelves are a TOTAL disaster! There were tons of stock for the shelves in the aisle and plenty of staff standing around crying about all the Christmas merchandise that needed to be out and that the...
Read full review of Dollar TreeEmployee male
11/26/2023 Dollar Tree Speedway 7810 Blvd white male tall heavy set treated me with contempt. I needed a cart to go to the back of the store. I got the cart and the male was staring at me as if I was robbing. I went to get bottle bleach and three other items. I paid male, and he asked if I needed a receipt. Furthermore, I put my card away. Besides, I looked...
Read full review of Dollar TreeConditions and service from the manager
It was on Sunday, November 26, 2023.The Shenandoah, Pennsylvania store. We got to the store about 6:03pm. My daughter and I went into the store to look for glitter. We went into the Christmas isles first to look around and my daughter had to move the blue cart with Merchandise on it just to look at the Christmas balls. There were other boxes on the floor...
Read full review of Dollar TreeDollar Tree 322 Commons Dr. Parkesburg ,Pa ...
I am very disappointed in how you have allowed your manager of that store disrespect your brand and motivation for opening such a store in my community. Exactly since this person hired to managing this store merchandise not shelved in a timely matter. She has more breaks than the norm. Also, discouragingly her help to not do their jobs. One thing she i...
Read full review of Dollar TreeStore manager bullying merchandise manager.
So I work for dollar tree, for about over a year or so. I started as a assistant manager then moved to this family dollar that changed into dollar tree. Plus I knew the store manager from family dollar, shes from the same town I grew up in. Thought this was going to be great. Now I am lost for words, looking for the best advice, and trying to find how I...
Read full review of Dollar Tree and 3 commentsPineville, Louisiana store manager Becky.
I think it is only right to let you know about your disrespectful manager in Pineville, Louisiana. The explanation of the cause is given below: I was in this store on Wednesday, November 22, 2023, at 2:00 PM. I went shopping and then silently waited in line to check out. There's just one cashier, as usual. The queue became longer as people stood in it, and...
Read full review of Dollar Treecorporate policy
I was very surprised to see the dollar stores are open on Thanksgiving. I think it is a total disgrace, People today have very limited family time. By your stores being open on Thanksgiving, your valued employees will miss a family holiday dinner. I find this unacceptable. Will the corporate office be open on Thanksgiving? I was in management for many years, and I made a point of not asking my employees to do something I would not do. So, unless you plan to have the corporate office open on Thanksgiving, I think you should close the stores. While I was in the store today, I cannot tell you how many customers were very upset to see that the store will be open on Thanksgiving. You might want to reconsider. since no one needs anything from Dollar store on Thanksgiving they can get Wednesday or Friday. For the sake of your employees please consider closing on Thanksgiving.
This company is a disgrace! Managers working on thanksgiving, Xmas eve and New Year’s Day. 6 day 12 hour work weeks from thanksgiving until Christmas with NO extra money & NO holiday bonus! Not even their sad cookies this year. Local manager in rural area was told to find their own employees due to low applications.
Store organization
I stopped in to the Dollar Tree store in Great Falls, MT on 10th Avenue South and I was shocked! There was hardly anything on the shelves, unpacked boxes blocking every aisle. Items were all over the floor and in the wrong sections. Looked like a bomb went off! Never seen it this bad. I am sure a fire hazard at the least. Disabled people having a hard time maneuvering through the mess.
Desired outcome: Get the store cleaned up and merchandise put away.
Red plastic disposable drinking cups - 50pk
My family shops at Dollar Tree almost every day. This time we went and they had an entire aisle of 1.25 items. We grabbed 4 packs of 50 cups and they proceeded to tell us it was 5 dollars each. The sign clearly said 1.25 and there were rows and rows of this item. The entire aisle was supposed to be 1.25 items. When I asked them to look at the shelf and price they told me they made a mistake. They said they will not honor the price advertised. I asked for a manager and one never came. I took pictures of the item on the shelf clearly marked at 1.25
Claimed loss: 3.75 times 4 bags of cups
Desired outcome: I would like someone to honor the price like any other store when it is mismarked.
Actually you are 100% incorrect. Walmart, Jewel, Osco, and many, many, many other stores religiously acknowledge that it is their error and upon speaking with a manager you WILL get the marked price. I have had it happen quite often. I also worked for Walmart in a corporate roll and can tell you that they WILL honor if pressed. If you think that I cannot see the "Plus" stores change in plain sight then you must be very narcissistic in the fact that you seem to feel yourself more intelligent than the average consumer. It is legally called "Bait and switch" and it IS illegal. Mistake or not. When you accidentally get in an auto wreck and forgot that you didn't pay the insurance bill you get fined. Accident or not, YOU are responsible for your own mistake and have to pay for it as such. A customer is NOT taking advantage of the store by simply demanding that the advertised price, via the shelf advertisement sticker, be honored. This is designed to protect the consumer against just such practices. It is NOT the consumers responsibility to dig for information on pricing mistakes by using their phone, which they pay for, to investigate pricing errors due to negligent employees of the corporation. There is no need for the person who is supporting their salaries by making the choice to consume the goods provided to be the "Bigger person". That statement is ridiculous in itself. The FTC (Federal Trade Commission) has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. Look for yourself: https://www.fdic.gov/resources/supervision-and-examinations/consumer-compliance-examination-manual/documents/7/vii-1-1.pdf
Refund
Register over calculated my money I took in reciets and the items the refund was still less then the cash amount was given... I had the proof and when they pulled the cameras it only showed when I returned the items I was still missing half of my money, the manager stated I was the thrid person that came in with same issue however she would not take the time to do it manually so she could see the miss calculation... Manager sent other people too talk to me no one would listen and the part they pulled fromthe cameras only showed the second transaction... When I returned the items for a full refund but it was still short... So they dismissed my complaint completely and someone or some way thet kept my 59.40 and only retured 46 dollars to me after I paid 110 in cash... I have all the reciepts all they had to do was calculate... And now where do I go from here this is teriable and just crazy!
Claimed loss: $59.40 DOLLARS
Desired outcome: I WANT FULL CAMERA RECORDING PULLED .....AND MY REFUND AND MANAGERS NEED TO BE RETRAINED OR FIRED THE WAY THEY WAS ACTING!!!!
Store never have change
The dollar store on 11th & Girard never has change... this has been occurring for at the last few months. They have a sign that says correct change or debit/credit. When your purchase amount is $7.82, they would rather you put everything back, or they want to keep your change from $8. They will take your change but won't let you go for a few pennies.
Read full review of Dollar TreePoor customer service (Audrey last name possibly Matthews)
Dear Sirs: I want to make you aware of the rude and unprofessional service I received from your assistant manager, Audrey, earlier this month at the Pointer Ridge Dollar Tree location in Bowie, Maryland. I purposely waited to send this email complaint to you because I wanted to cool down and reassess my interaction with this assistant manager as I realize...
Read full review of Dollar TreeEBT Card
I went to a Family Dollar Store on 4301 Statesville Rd in Charlotte NC and notice that the workers are letting customers type in their food stamp card number with presenting the card. The customer was looking at her phone to get the information and password. Grant it or not, the card could have been stolen from the rightful owner. I think this is bad...
Read full review of Dollar TreeRude worker possible manager
Hello, You have a worker being rude to customers, and people are leaving this dollar tree to shop at the one located in Oakhurst in Largo, Florida. The rude lady and I got into it at this location: Dollar Tree, 12002 Indian Rocks Rd., Largo, FL 33774 This lady looks like she is in her 60s with an accent. Blonde hair, regular height, about 40 pound...
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4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.
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Overview of Dollar Tree complaint handling
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 21 21 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Support
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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