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175 complaints
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ADVERTISIMENT
M
7:37 am

Clover - Clover SUPER M MILK SHAKE

Please be advised that the above product has a expiry date of 17 October 2022 and PD of 18.02.22 ,it's nw turned green throughout the inside of the bottle, the milkshake was still sealed , kept inside the fridge and when it was opened to drink, that's when I was shocked to see my favourite milkshake gone off. It was a six pack of 300ml milkshake that I had purchased from a big supermarket in durban. This is the first time that I have experienced such a problem with your product. If there's any additional information you require you can contact me on 0744032084

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S
6:36 am

Clover - Super m milkshake

Purchased 3 chocolate flavour and 3 strawberry flavour Super M Milkshake 1ltr from Checkers Hyper and was terribly disappointed. Super M used to be my favourite milkshake but the quality has gone DOWN drastically. It just hasnt got that flavour any longer. Its more like drinking plain milk now days with a little of colouring in it. Also it tastes very watery. Don't think I will purchase Super M Milkshake in future. There are cheaper milkshakes with better qulity.

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C
11:19 am

Clover - Clover Feta-Style Plain 400g product

Good afternoon,

On the 10th of April '22 I purchased the above mentioned product from the Checkers in Jean Avenue in Centurion.

BB date: 06/08/2022

Product ID: 000000000010139598

Receipt no. C0044 #0090 12:02:43 160422 S083785 R03

Barcode: 600 1299 695025

This product has been a firm favourite of mine for many years now, and I usually buy between 2 - 3 of these tubs every month. I was however very disappointed to find that this particular batch of Feta was soft and spongy (formed but almost strangely gel-like). The texture is usually firm, dense and slightly compacted which usually makes it easy to crumble or slice it into neat squares for salads.

Can you please look into this and give me feedback at your earliest convenience. My email address is: [email protected]

I look forward to hearing from you.

Kind regards

Mrs C Foord

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ADVERTISIMENT
R
3:50 am

Clover - Fresh cream 250ml

We purchased a tub of 250ml fresh pasturised cream on Thursday 14th April for meal preparation on Easter Friday

When I opened the silver peel back seal on the tub, I noticed it was only half full.

I then weighed the tub and the scale showed only 198 ml.

I have always had a positive experience with this product so know it is not usual and thought to bring to your attention.

With the high price of fresh cream - once cannot afford to accept this kind of shrinkage.

I would like resolution and look forward to your speedy feedback.

thank you

Desired outcome: How will you compensate for this error please

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P
Apr 19, 2022 9:27 am

Your scales measured a mass of 198 grammes, not a volume of 198 millilitres and you failed to take into account the density of the cream. Read a physics book!

Helpful?
1 0
L
2:57 am

Clover - 2 litre full cream & low fat milk

For the last couple of weeks my Clover "fresh" milk has been sour from opening. Not only tastes sour, but curdles when heated.

Hasn't reached expiry date and stored correctly at all times.

Tried the full cream and low fat milk from different retailers with the same result, so seems to be a production or transport problem...

Interestingly it is now marked down at my local supermarket, which may also be an indication ...

I'm not sure how a problem like this can continue so long without being rectified, it's not like it has gone unnoticed by other consumers.

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G
1:45 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Clover - I'm complaining about clover full cream and low fat fresh milk not expired but is gone off/sour when opened.

I am an avid long-time loyal Clover consumer as it's always been my favorite however of late, and by that I mean for the past few weeks I am beginning to have doubts for the first time whether I should continue buying the Clover 2ltr full cream and low-fat fresh milk and based on the reply/results/resolution from Clover, from this complaint; whether I will...

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H
6:36 am

Clover - Cheddar cheese

We love clover products and always bought the 800g Gouda cheese up until two months ago when I noticed the cheese kept having a smelly smell and was quite off putting so we switched to the 800g Cheddar which was great but this time the cheese was lumpy, crumbly, I could not cut a slice out of it as it crumbled to pieces. The cheese was also wet when I opened the package. But what made it worse was it is incredibly salty. Very off putting. This is not cheddar cheese. Something went horribly wrong in the manufacturing process and quality control is clearly not on top of things. I also find inconsistencies in the Greek yogurt that we buy.

This is not on for one of the top and more expensive brands out there. I’m scared to spend more money on yet another disappointing product. And we eat a lot of cheese so Clover you will be missing out on our business. Quality and consistency is key.

Desired outcome: Reimburse me on my latest purchase of the cheese.

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J
1:47 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Clover - Pos and charges

They send pos for free I have use they start that money out of my bank account for more than 6 month I ask bank stop let clover from take money. I joyce burnside I been sick for most of 2021 could not do much. But to try to get my health back. I finally couldnot afford clover take free money I call to tell so I have sign closure of the account. Yet again they are steady take money from me I need my money back

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K

Clover - Fruits of the Forest with Cereals

I am very disappointed in my findings. This morning I open up a yoghurt (Fruits of the forest with cereals) and the yoghurt is runny like water with yellow specks of something that looks off. If I had eaten this yoghurt I could have gotten really ill and luckily I check these things before eating. I bought these yoghurts yesterday (Sunday the 27th of March) at the Pick n Pay Boskruin.

Please advise on how to resolve this as I am not wasting a tray of yoghurts due to this.

Desired outcome: The only thing that would assist with this would be a refund and care package to apologize as I am a big supporter and have been very let down.

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ADVERTISIMENT
L
5:28 am

Clover - Milk

It is a problem lately here in Mosel Bay the last month or so.

I always buy Clover products, but the milk is most of the time sour before the BB date. I bought milk at the SPAR on Monday 2022/03/14 and had to take it back yesterday 2022/03/16 the milk wasn't only sour but smelled rotten as well.

This means that I am no longer going to buy Clover milk. I'm also going to stop buying other products from your company.

Please attend to the problem? Allot of consumers are complaining. Your milk is also much more expensive and with the fuel price its not helping to go back to return the products, because its not usable.

Thank you.

Desired outcome: Please send feed back?

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H
3:20 am

Clover - Rep

Was in Number one cash store Grabouw Kaapstad voor 10:00 die oggend.nNie blanke man was besig by yskaste met Tablet om voorraad op te geskryf.

Toe persoon agter toonbank met hom praat skreeu hy op die persoon en se jy se nie vir my nie .Hy het aanhoudend met persoon agter toonbank geskel in die winkel voor almal APF winkel aan hom behoort.

Hy het kort kort vinger gepoint na hom.Nadat hul Hossain bestuurder,gaan roep om te help.Klim die Rep in sy meel af en druk sy vinger in sy gesig.

Ek is geskok tot in my diepste om te sien dat n Rep n klient so hanteer en behandel.

Hoe man jul so persoon in die geld sit wat jul beheld moet uitdra,ja soos hy maak ongeskik ongemanierd en niemand se vir hom.

Daars n probleem met die persoon .

Ek as n klient wat in winkel was is diep teleur gestel...en her my kop in skate gesak

HOOP JULLE SORTEER DIE NIE BLANKE GESETTE PERSOON UIT WAT HY RIG SKADE AAN JUL BEELD...

Desired outcome: Sort hom uit,dis nie n werk vir hom

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M
1:40 am

Clover - Clover Milk

I purchased 2 x Clover fresh milk on Monday from Checkers, Gillits, Durban

1 had an expiry date of 11 March and the other 23 March.

When I got home to unpack, both bottles were bulging, as if they were going to explode and was leaking through the bottom.

It was also gone sour.

Please understand that with the fuel price hike it’s going to cost me more to return to the store which is 15km alway from my home.

I am therefore bringing this to your attention to be compensated as I also believe this product and it’s packaging is not the fault of the stores.

Please can I be compensated for these 2 bottles of milk.

Thank you

Michelle Govender

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C
7:10 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Clover - Clover nolac lactose free milk.

This is my third experience with exactly the same complaints on the SAME products. This goes to prove that 1. Clover either does not possess any skills in dealing with customers complaints, or they just don't care a damn. 2. Clover do nothing to rectify their faults nor do they care a damn about quality control. 3. Maybe spend too much time looking...

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N

Clover - Clover Milk

I purchased a 2l Clover Milk from Pick n Pay Verulam. Opened it yesterday and it is spoilt today. I poured this into a dish that I was preparing and now everything is ruined.

The expiry date is the 8 March 2022.

We have always purchased Clover milk but this is the second time this has happened. We over looked it the first time but this seems to be more frequent now.

Desired outcome: I would like this to be replaced and compensated for my time and money.

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ADVERTISIMENT
L
1:51 am

Clover - Super M milkshake - chocolate

Upon opening the product which was part of a pack of Super M Milkshake the product was green and rotten looking. The product could not be consumed and would be hazardous to health. The product was purchased from Makro Cornubia on the 19 th February 2022.

Images of bar code, expiration and color of product will be provided.

We look forward to a response

Desired outcome: Please provide us with a product that can be consumed and to rectify the issue and make sure such products are not sold at any retailer.

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M
5:36 am

Clover - Clover Low fat fresh milk

I bought a 2liter clover milk BB date 18 February 2022 from Checkers Mountain mill mall. I pour into pot to made a white sauce. Milk sour. I took the milk back to them, they exchanged it the 9th of February when I got home also sour (BB date was also 18th of Feb). Over the weekend of the 12th of February went to Foodlovers Mark and also bought Clover milk (dated also 18th of Feb). Open when we got home also sour. I don't know if it was only the batch of the 18 Feb but ya lost 2 x 2liters of milk and this wasn't the 1st or second time aroud.

Desired outcome: Refund or coupon. Can't drive back to the shops to exchange everytime milk is sour.

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N
3:21 am

Clover - 2l clover milk

Milk is always expired before its date how is this possible... It says 18th February 2022 today is 13th February 2022. Im always having this problem since last year. When we take it back to the shop we purchased it from they need slip after a day or two no one keeps slips. Some shops say take it up with clover. The price is higher but quality is worse

Desired outcome: Dates are wrong

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M
6:56 am

Clover - Clover Low fat milk

I always buy Clover Box low fat milk

This is now the 5th time that have to return 2lt of milk because is is sour,

I always buy from Lemon Tree shopping center Pick n Pay.

Yesterday I decided to buy From Makro in Alberton to find the same issues exp date is the 18th February and the milk is sour.

You really need to look into these box milk, I have attached the photo off the milk when we use in Coffee

Every time I make coffee and milk is sour I am also waiting Coffee.

Desired outcome: need Feedback,

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S

Clover - Milk not expired but is spoilt.

So much money is been thrown down the drain buying clover milk. The low fat milk in the plastic bottle tastes dreadful and the cartons that I prefer are always curdled way before the sell by date.

This has been an on going problem for months. It makes no difference if I purchase the milk at Checkers/OK/Spar or Pick n Pay.

Please keep your consumers content with quality products as a choice must then be made to use alternative brands that are reliable and fit for human consumption.

Regards

Michele Kotze

(Mossel Bay-Western Cape-South Africa)

Desired outcome: Better quality control and better cold storage delivery by suppliers.

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S
Feb 11, 2022 9:27 am

Good day we also had the same experience and my Mom drank the milk she won't stop going to the toilet Iam really scared.

Helpful?
0 0
D
4:38 am

Clover - Clover Nolac cotton wool inside

I bought a litre of fresh Nolac milk on 29.1 at Food Lovers Hermanus.

Expiry date was 2.2.22. (DZA5/11)

It tasted like old sheep,& when I poured it out there was cotton wool inside, not something like cotton wool, but real cotton wool. What is cotton wool doing in a milk processing plant? I kept carton & cotton wool.

Packing Date 31.12/2021 L13 11.19

Desired outcome: I would like to know the origin of the cotton wool & would like security that cotton wool has nothing to do with covid swabs or any other unhygienic situation

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