Dollar Tree

I was in store #5737 on Sat19 th 2022. At was at 3:15 It was so trashed. nothing was stocked, people where tripping over boxes that was over filled with things on the floor. I have been going to the store for years. the cold and frozen boxes where empty but the boxes where left. like i stated before store was trashed. Thay only had one cashier on and someone ealse standing in the aisle.

On Tuesday February 8 approx. 2:30/2:45 I came in with my 5 yr old grandson to purchase (2) 9-volt batteries...

Upon paying for the items, my grandson wanted to hold the batteries I kept one so the cashier can ring up the (2) batteries (Tina) asked is he with you (yes) then she proceed to ask is he going to pay for the item again I told her to ring up the items she continued talking to herself which I couldnt hear what she was saying I asked is there a problem situation escalated by her reply you are the problem with your attitude I told her to calm down ring up my items so we can leave...

Situation became very hostile and escalated more when (Tina) snatched my money out of my hand, verbal words were exchanged between the both of us in front of the customers in line manager on duty (Watson) happen to be leaving the office at the timing of the incident trying to keep us apart nothing else was said to (Tina) in my presence

Request sent to Dollar Tree customer support. No reaction, other than to put me off for no reason. Here is some correspondence.

My name is Tommy Kitchens, I am currently a customer, and am sending this to Dollar Tree Corporate Hq. because your store in my town is an eyesore!

I have talked with the on-duty manager of the store at 42 McCurdy Ave N. in Rainsville, Alabama 35986 about this problem three times. I have been told there is no overall store manager.

Again, today I talked with her and complained about the outside appearance of the store.

This store parking lot is absolutely the very worst store in my town. It is in Halls Plaza along with 4-5 other stores in the same building. I was told that she personally has complained to Dollar Tree Corporate Hq., which is you, and has personally met with the store owner/maintenance/parking lot contractor, Mr. Kilgore to bring the situation to his attention.

She told me that Mr. Kilgore has the contract to clean the parking lot and to keep it clean. He does not keep it clean. She told me she, or her employee, has cleaned up the area around the store, only to be confronted by Mr. Kilgore, telling her not to clean it because he has the contract to do so, and his people will be by to do it. Neither shows up most of the time. The store's dumpster stays overflowing because Mr. Kilgore does not abide by the contract, by both keeping the outside parking lot and dumpster cleaned up.

She told me Mr. Kilgore removed the yellow cigarette disposal containers, and now cigarette butts and smoking materials litter the lot nearly completely. Look at the attached photos, taken today.

Mr. Gary Philbin, as Chief Executive of Dollar Tree, it is your overall responsibility to your customers to follow up on these types of complaints. I hope you will take the responsibility to see to it that this situation is handled swiftly. My town, and I specifically, want to see some immediate action on this!

I checked the Better Business Bureau (BBB), and was appalled at Dollar Tree's score! A 1.12 score out of a possible 5! (https://www.bbb.org/us/va/chesapeake/profile/variety-store/dollar-tree-inc-0583-43000228) That is deplorable!

Mr. Philbin, as Chief Executive, your customers, and employees expect more out of you!

Please take this complaint seriously and help your customers, employees, store manager and my town look better.

Thank you for any help you will provide,

Tommy Kitchens

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I understand you raised your prices to $1.25, and that's fine, but being charged $1.00 per plastic bag is absolutely ridiculous. I will not be shopping here anymore. This was at the rose hill shopping center location in alexandria, va, btw. Time and date was around 7pm on Saturday, Feb 12, 2022

Wilmington Ohio puts a sign on the door saying we are closing today at 6:00 (2/6/2022) and just a few days earlier the same sign says closing today at 3:00.

We end up driving 13 miles just to see that they are closed again early. How can we know they are closed or closing early and not end up driving to town and have to go back home because they want to close hrs. before its closing time.

If this keeps happening then it will be time to start boycotting this store. Figure the gas prices and what it takes to drive 26 miles for nothing. These are not the only times this has happened.

Please be advised that I visited Dollar Tree #4872 on Sunday, February 6, 2022, at 10;30a.m., and found the front door clocked during business hours. I was told by two customers standing in the parking lot that they could not enter Store #4872 because there was only one employee in this location. This isn't the first time this has happened to customers who find this location closed during regular business hours by your employees. An employee taped a handwritten note on the front window saying this store new hours were from 10:00a.m. until 7;00p.m. on Monday through Sunday. The sign was taken down by an employee and I have a photo of this location business hours which are Monday-Saturday 09am-09pm and Sunday 09am-08pm posted on the front window. If this is the store hours, customers want an answer why your employees are closing the store and locking the door. Customers are confused and wondering if the employees at this location are setting their own hours and why are is the door locked? All Dollar Tree Store hours should be set by the corporate office and employees need to adhere to the hours on the front window in black print. Employees shouldn't be able to close the store and post handwritten notes on the door without authorizing this with the corporate office first!

I was at the store and needed my wallet. My boyfriend tried to bring it and the lady working said they were closed. Even though she knew I needed it when she told me prior to 9 that they were closed. It was exactly 9:00 when he tried to bring it in. She wouldn’t let him in, even though she knew I needed it. Nor would she let someone in looking for 1 thing. Let alone what another guy needed. It’s ridiculous to shut out customers like that. Needless to say I put my stuff down and walked out. Very poor customer service and very frustrating. She knew I was waiting on a card.

Rude customer services! The manager is nasty and rude. She stereotype the opposite race. Makes false claims towards the opposite race.

Dollar Tree has recently increased the majority of their product prices from $1.00 (hence the name of the store) to $1.25. a 25% increase. I understand that sometimes inflation requires a nominal increase in product cost but 25%? That's almost criminal! Now, if a customer purchases 4 items, they are paying $5 rather than $4. Why? How about increasing the prices by a dime? That's a 10% increase and far more understandable.

This 25% increase could also open the door to price increase for all other similar stores, simply because the marketplace has allowed this shameful practice.

The majority of shoppers at the "dollar" stores are shopping there because their income only supports these lower cost retail facilities. I am a senior citizen on a very fixed income so these stores have been a relief from all the current price increases in the marketplace.

Dollar Tree recently opened a store within walking distance from my home and I was spending a considerable amount of money there, but I went to the store last week (Jan. 23, 2022) to purchase several items and was taken aback by the difference in the cost of almost everything I was intending to purchase. I did buy 9 of the 24 items I had intended to get (because I immediately needed those 9 items), letting the cashier know I had left many items unpurchased due to this high increase and that I would probably not return to the store for future purchases. I will go to a different retail store for my cards, still $.98, and return to Big Lots for all else I was purchasing at Dollar Tree. Yes, it will take me 10 minutes to get to Big Lots versus 1 minute to Dollar Tree but their prices are realistic and still a great value for my dollar.

HI,
I have been trying to have these Rug Underlays shipped to my sore or even one in my area but it will only allow me to ship to my home. I live in Norther NJ and have tried every Dollar Tree in a 30 mile area and none will ship to store.
Please correct this problem.
My store is usually on RT 22 in Watchung.
Thank you,
Eileen

Dollar Tree - Store #[protected] Mt. Vernon Road, Princess Anne, MD
Sunday, January 23, 2022 @ 12:04 pm
Check out #3 - Sales Associate : Rena
The cashier was rude, no other way to say it. Did not speak until I asked her to verify my total on the screen, all I got was a grunt.
I understand good help is hard to find, but I suggest Dollar Tree does a better job hiring someone to represent their name.
This will be the last time I shop in this store

Vince Pease, PA Dept. of Revenue, states, refer to page 15 of Rev-717, Candy & gum (NT-Non-Taxable). You may contact him at [protected]. This is in response to the man who posted that he paid tax on candy elsewhere, and that company should know that it is taxable.

You may contact Mr. Pease via email: [protected]@pa.gov.

On Sunday, Jan. 16, 2022, I bought 2 bags of candy at Dollar Tree in Belle Vernon, PA. The cashier charged me sales tax ($.15). I brought in my PA Sales Tax book showing her and the Manager that there was no sales tax, and I wanted a refund. The Manager said she was not refunding it, because it was in the system. I would like a refund of $.15 because candy is non-taxable. The Manager was very rude. Dollar Tree makes millions of dollars in 2021; and the CEO is paid millions of dollars. If they are charging tax on candy, there is probably more items that they are charging tax.

I bought a buffalo horn for my dog who is about 50 lbs. He had it for about two days when he bloodily threw up pieces of the horn. This product is dangerous and should be taken off the shelves. In looking at the horn it is splittering and coming apart in layers. This could lead to internal bleading . I bought it at a store in Saint Charles, Missouri.

I realize she has staffing issues, but she doesnt need to rely on a part time assistant manager ( my daughter) to over work herself and be exposed to covid-19. 2 employees had let the manager know on thursday 1-6-21 they had covid19, my daughter works with them and was not told previously they had been infected. On Friday, 1-7-21 Taylor was feeling sick, week had chills and fever so we went to the emergency room and given a covid test, which was negative, but she is still sick. The manager stated to come in anyway and work an hour late. Then then stated to work on her off day Saturday 1-8. My daughter was not able to because she is still sick with chills and fever. The manager of the store was upset because she didnt answer her phone ( at 7:30 am) nor get the message until after 9.00 am... On .Sunday 1-9-21 apparently the manager threw a tantrum and kept messaging my daughter to show up, stating she does not know what to do. Again explaining she has a flu whatever it is. Still has my daughter sick and unable to work, which is not unusual since its is only 2-3 days since onset.

I attempted contact with the manager to explain the situation she was causing and the manger tried to talk over me then hung up. I do not appreciate the lack of respect or communication, my daughter has a medical condition, colds, flu, and stress and anxiety and such wear down her stregnth and make her more likely to have seisures, which she has had at work previosuly. I dont believe the manager had her best interests in this situation.
I attempted to re call her but had to leave a voicemail stating such and we are going to visit her regular doctor on Monday to see what medically can be done with this virus or cold, or covid issue.