Dollar Tree
reviews and complaints

On February 16th My daughter and 2 grandsons (3 and 5) were shopping and like typical children they picked up a couple of things in which my daughter tells them to put back. Well this employee comes over and starts berating my daughter about the boys and saying that's why the store is always a mess because of children like that; she kept on and on until my daughter had enough and decided to pick up something and throw it. At that time the employee charged at her and started beating up on my daughter in front of her children. Yes, my daughter was wrong by throwing something, but she didn't deserve to get beat up. The police was called and my daughter was told she could not shop there anymore. No charged were filed.

I frequently visit store #1130 in Birmingham, AL. The floors are always dirty and filthy. The floors have never seen a broom or mop. I have been going to the store for years and it's getting worse. There is enough dust in the corners to fill one dustpan. The sopping baskets are dirty as well.

ALL Spokane, WA stores...Piggy dirty, messy, disorganized, trip hazards, black mold hazards, airborne hazards, employees are dirty and rude.

Avoid, avoid, avoid, avoid.

Hello, good morning, my name is agustín velazquez. I am writing to you in reference to store 4585 which is located in hialeah. I visit this town frequently and I was there last week to buy chocolates for my nephews and they were melted because the store did not have air conditioning today I am going back to go to the store and it is still in the same condition without air conditioning and with a tremendous bad smell.. It may be possible that this problem can be solved where many consumers visit. Sincerely waiting for the problem to be solved thanks help to store

The state of California has lifted the requirement of wearing face masks, which do not stop ANY potential microbes from spreading, and do present threats to health and personal safety, on Feb 15, 2022. Why, on Feb 22, 2022, was I yelled at, humiliated, threatened, and scolded, for my choice to not wear a face diaper, after complying with the requirement, for two years, that, no one in any capacity of authority, has the authority to require of any of us? Is it up to your employees to continue a policy that they did not implement, that, is actually unconstitutional, and a vast overreach of authority? Is it acceptable that your employees choose to enforce nonsense policies because they ate ill-informed and in unreasonable fear, because they were fooled by the liars in the MSM, who sensationalized the common cold, into a threat to all of humanity? If so, then I will be taking my money elsewhere. I am not willing to suffer condescension from any of your employees, even one more time. I will not be shopping at Dollar Tree for another week, and, if I am confronted again, I will never shop at Dollar Tree again, and, I will help organize boycotts of your stores. The Covid19 HOAX, was a crime against all of humanity, and its pretty obvious, that almost all corporations were criminally complicit, and, it was wrong of you to participate in any way shape or form. A good way for you to redeem yourselves, is to stop participating, and, get on the side of righteousness, because, continuing on this path, you've been on, will only worsen your karma, and, make more severe your outcome...

Good morning,

I visit Dollar Tree stores all over Florida and Georgia quite frequently. The one store in Thomasville Georgia on Hwy 19 is disgusting. The floors are cluttered, dirty and the store smelled like dirty diapers. None of the shelves were organized or clean including the ones up at the front of the store. It was not because they were busy either, the store was empty, the assistant store manager was out front smoking and the two employees in the front only had one other customer. Three customers in the store all together on a Sunday morning. This is a terrible store to come in to and I will not be back there to shop.

I was a part time employee of a Dollar Tree in 2008 and 2009 in Waterford TownCentre Orlando FL., our store was never such a mess and we were never allowed to just stand around and let our shelves and floors look so bad..

Sue Moore

[protected]

[protected]@live.com

Purchased two boxes of candy, each with 24 units in the boxes. One box arrived directly on time, but now it's been a month since the order was placed and approx. 2.5 weeks since the first box arrived and the second is stuck on the 'Label created' stage of shipping but has not gone further in weeks. It seems as though they don't have the candy I want, but I can't find a way to get my order at least partially refunded or get in contact with someone who can figure out why I'm not getting my product.

I went into dollar dollar tree in tonawanda ny off of payne street and the brought

items to the register to be cashed out. The cashier told me me I was a queer after she cashed me out. The cashier was a white female that looked like she half white and Mexican. Dollar need to hire another other wise there going out of business. The cashier is very rude and unprofessional.

This in tonawanda has very poor customer service

wayne everson

I was in store #5737 on Sat19 th 2022. At was at 3:15 It was so trashed. nothing was stocked, people where tripping over boxes that was over filled with things on the floor. I have been going to the store for years. the cold and frozen boxes where empty but the boxes where left. like i stated before store was trashed. Thay only had one cashier on and someone ealse standing in the aisle.

On Tuesday February 8 approx. 2:30/2:45 I came in with my 5 yr old grandson to purchase (2) 9-volt batteries...

Upon paying for the items, my grandson wanted to hold the batteries I kept one so the cashier can ring up the (2) batteries (Tina) asked is he with you (yes) then she proceed to ask is he going to pay for the item again I told her to ring up the items she continued talking to herself which I couldnt hear what she was saying I asked is there a problem situation escalated by her reply you are the problem with your attitude I told her to calm down ring up my items so we can leave...

Situation became very hostile and escalated more when (Tina) snatched my money out of my hand, verbal words were exchanged between the both of us in front of the customers in line manager on duty (Watson) happen to be leaving the office at the timing of the incident trying to keep us apart nothing else was said to (Tina) in my presence

Request sent to Dollar Tree customer support. No reaction, other than to put me off for no reason. Here is some correspondence.

My name is Tommy Kitchens, I am currently a customer, and am sending this to Dollar Tree Corporate Hq. because your store in my town is an eyesore!

I have talked with the on-duty manager of the store at 42 McCurdy Ave N. in Rainsville, Alabama 35986 about this problem three times. I have been told there is no overall store manager.

Again, today I talked with her and complained about the outside appearance of the store.

This store parking lot is absolutely the very worst store in my town. It is in Halls Plaza along with 4-5 other stores in the same building. I was told that she personally has complained to Dollar Tree Corporate Hq., which is you, and has personally met with the store owner/maintenance/parking lot contractor, Mr. Kilgore to bring the situation to his attention.

She told me that Mr. Kilgore has the contract to clean the parking lot and to keep it clean. He does not keep it clean. She told me she, or her employee, has cleaned up the area around the store, only to be confronted by Mr. Kilgore, telling her not to clean it because he has the contract to do so, and his people will be by to do it. Neither shows up most of the time. The store's dumpster stays overflowing because Mr. Kilgore does not abide by the contract, by both keeping the outside parking lot and dumpster cleaned up.

She told me Mr. Kilgore removed the yellow cigarette disposal containers, and now cigarette butts and smoking materials litter the lot nearly completely. Look at the attached photos, taken today.

Mr. Gary Philbin, as Chief Executive of Dollar Tree, it is your overall responsibility to your customers to follow up on these types of complaints. I hope you will take the responsibility to see to it that this situation is handled swiftly. My town, and I specifically, want to see some immediate action on this!

I checked the Better Business Bureau (BBB), and was appalled at Dollar Tree's score! A 1.12 score out of a possible 5! (https://www.bbb.org/us/va/chesapeake/profile/variety-store/dollar-tree-inc-0583-43000228) That is deplorable!

Mr. Philbin, as Chief Executive, your customers, and employees expect more out of you!

Please take this complaint seriously and help your customers, employees, store manager and my town look better.

Thank you for any help you will provide,

Tommy Kitchens

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I understand you raised your prices to $1.25, and that's fine, but being charged $1.00 per plastic bag is absolutely ridiculous. I will not be shopping here anymore. This was at the rose hill shopping center location in alexandria, va, btw. Time and date was around 7pm on Saturday, Feb 12, 2022

Wilmington Ohio puts a sign on the door saying we are closing today at 6:00 (2/6/2022) and just a few days earlier the same sign says closing today at 3:00.

We end up driving 13 miles just to see that they are closed again early. How can we know they are closed or closing early and not end up driving to town and have to go back home because they want to close hrs. before its closing time.

If this keeps happening then it will be time to start boycotting this store. Figure the gas prices and what it takes to drive 26 miles for nothing. These are not the only times this has happened.

Please be advised that I visited Dollar Tree #4872 on Sunday, February 6, 2022, at 10;30a.m., and found the front door clocked during business hours. I was told by two customers standing in the parking lot that they could not enter Store #4872 because there was only one employee in this location. This isn't the first time this has happened to customers who find this location closed during regular business hours by your employees. An employee taped a handwritten note on the front window saying this store new hours were from 10:00a.m. until 7;00p.m. on Monday through Sunday. The sign was taken down by an employee and I have a photo of this location business hours which are Monday-Saturday 09am-09pm and Sunday 09am-08pm posted on the front window. If this is the store hours, customers want an answer why your employees are closing the store and locking the door. Customers are confused and wondering if the employees at this location are setting their own hours and why are is the door locked? All Dollar Tree Store hours should be set by the corporate office and employees need to adhere to the hours on the front window in black print. Employees shouldn't be able to close the store and post handwritten notes on the door without authorizing this with the corporate office first!

I was at the store and needed my wallet. My boyfriend tried to bring it and the lady working said they were closed. Even though she knew I needed it when she told me prior to 9 that they were closed. It was exactly 9:00 when he tried to bring it in. She wouldn’t let him in, even though she knew I needed it. Nor would she let someone in looking for 1 thing. Let alone what another guy needed. It’s ridiculous to shut out customers like that. Needless to say I put my stuff down and walked out. Very poor customer service and very frustrating. She knew I was waiting on a card.

Rude customer services! The manager is nasty and rude. She stereotype the opposite race. Makes false claims towards the opposite race.

Dollar Tree has recently increased the majority of their product prices from $1.00 (hence the name of the store) to $1.25. a 25% increase. I understand that sometimes inflation requires a nominal increase in product cost but 25%? That's almost criminal! Now, if a customer purchases 4 items, they are paying $5 rather than $4. Why? How about increasing the prices by a dime? That's a 10% increase and far more understandable.

This 25% increase could also open the door to price increase for all other similar stores, simply because the marketplace has allowed this shameful practice.

The majority of shoppers at the "dollar" stores are shopping there because their income only supports these lower cost retail facilities. I am a senior citizen on a very fixed income so these stores have been a relief from all the current price increases in the marketplace.

Dollar Tree recently opened a store within walking distance from my home and I was spending a considerable amount of money there, but I went to the store last week (Jan. 23, 2022) to purchase several items and was taken aback by the difference in the cost of almost everything I was intending to purchase. I did buy 9 of the 24 items I had intended to get (because I immediately needed those 9 items), letting the cashier know I had left many items unpurchased due to this high increase and that I would probably not return to the store for future purchases. I will go to a different retail store for my cards, still $.98, and return to Big Lots for all else I was purchasing at Dollar Tree. Yes, it will take me 10 minutes to get to Big Lots versus 1 minute to Dollar Tree but their prices are realistic and still a great value for my dollar.

HI,
I have been trying to have these Rug Underlays shipped to my sore or even one in my area but it will only allow me to ship to my home. I live in Norther NJ and have tried every Dollar Tree in a 30 mile area and none will ship to store.
Please correct this problem.
My store is usually on RT 22 in Watchung.
Thank you,
Eileen