Dollar Tree

On 4/18/22, I went into this store location to make a return of some items that was purchased from another location just days prior to Easter. The items purchased were several baskets that we didn't need or use and took them to the Covington, LA location and the MOD was rude. When asked for the District Manager name or phone contact, she stated that she couldn't give that information. She also indicated that she wasn't able to process the return and that it had to be returned to the store where it was previously purchased.

Nothing on the receipt said purchases had to be returned to the originating location. I was only trying to get an exchange and not a refund.

We are a church organization, simply trying to return merchandise that we purchased too many items for and was looking to simply return them for other merchandise.

Whomever the manager on duty at this store was totally rude from the start.

Our store has been without a manager since June and without a Merchandise manager since March. Store is a mess and we are working ourselves to the bone for what? The pay is not great and they provide nothing to help their employees.

Unloading a truck today and 2 pallets delivered as part of the dollar tree plus left in the middle. How r we to unload the truck? Dollar tree doesn't have a pallet jack...

On and off within the last year there is one store in particular that never has change so, they either don't tell you til you get to the check out or they let it known throughout the store via intercom that they demand you have correct change. Why? Does every other store I shop at have change? Yet DT claims that they can't/don't have change to give to cash paying customers. So, THEY KEEP YOUR CHANGE...Must be a hell of a haul at the end of the day and week when they refuse give change due to customers. So, needless to say Walmart actually has quite a few things that DT has and cheaper...candies...cleaning supplies. So, I will quit going to DT because I am not donating my change to people who just refuse to give change to cash paying customers!

Today I visited a dollar tree in the city of Compton I purchased some items .. I ask if I could use the restroom and the manager said no .. because they don’t have public restrooms and I told her but I am a customer and she said still we don’t have public restrooms … this is not the first time and I am in the process of taking legal actions I totally understand if dollar tree wanna prevent of other people to get into the facility for using the restroom only but I really need to use the restroom please I would like to ask for a copy of the restroom use for customers (policy ) please inform me if you guys are really do something about it … if not so I can do something on my end noe.[protected]@gmail.com

I have TRIED to resolve this for THREE months.

I have tried to deal with this through your website, and the form will not accept the order number.

I have tried different browsers and different machines but get the same result. I am working on a computer, not a phone.

I have tried calling in, but after going through your phone tree, I wait and wait but I never get to talk to a person.

Order Number: EC341019403

I ordered 12 of the Essentials Clear Rectangular Drawer Organizers, 8.75x6.25 in.. Of the 12, 5 are unusable - the corners are cracked.

My local store doesn't carry them, so returning them to the store is useless.

I would like to have 5 new, not cracked, Essentials Clear Rectangular Drawer Organizers shipped to me at no cost to me.

Judith Perry

3201 Dimaggio Way

Antioch, CA 94509

[protected]@dragoncuts.com

On April 5, I went to work and the assistant manager Katrina Kimsey, discussed with me that she had put her 2-week notice in because she was offered a position in the field, she is currently in school for, she stated that she was going to continue working for Dollar Tree part time and said she had discussed this with Rosy our store manager and she had approved it, Than I received a phone call from her crying uncontrollably because she was told on Tuesday to come into work one hour earlier than her scheduled time , she was unable to because she had a prior engagement , up to that point she was on the schedule, she said she woke up that morning and her entire schedule was erased and was told that rosy had hired another manger. Katrina has put her everything into Dollar Tree, she treats her cashiers like the are actual people, I believe that Rosy was being not profession at all by handling an individual with such disrespect and disregard, when an employee gives notice and showed you respect than the employer should show the same. If Rosy was going to just dismiss her like that doesn't, she deserves the acknowledgment? She wanted to continue to work for Dollar tree part time should she be able to? The customers at this store want to sign a petition to get her back if only a few days a week, this store is going to deeply miss her. Rosy only shows favoritism toward employees that are Hispanic and if you are not, she treats you like you are a slave. I never saw the other assistants given the duties she was. It shows with the way she treats her employees and her assistant that was there for a year was thrown away like a piece of trash. I would like to know how I can handle this; Katrina wants to come back but she isn't going to say. Can Dollar Tree do that to an exemplary employee? Please can you respond I would appreciate it! Katrina Kimsey

THEN:

I used to like shopping there knowing everything was a buck or less. Pick, pick, pick > $, $, $ > Done - Easy & even fun.

NOW:

$1.25 for dog treats that still sell for 99¢ EVERYWHERE else!

I mentioned this quandary to the clerk and was told how you have to be savvy when shopping now.

At the Dollar Tree, what a joke. Don’t except them to be around much longer. Did going public ruin a good thing? I don’t know but I’d dump that stock if I had any.

Bummer

04/4/22-10:56 am Order #: EC444277475

I called to inquire about an online purchase that was made on 3/22/2022.

I spoke with Teresa the call center agent who informed me that she needed to put in a request to find out why UPS orders were being held. I inquired about the time frame it would take for me to find out how long it would take for me to hear back from the escalations department as the order I am waiting for is already delayed from the time frame in which it was supposed to be delivered. I was told this was all she knew. At that moment I requested to speak to a supervisor because I wanted to find out if they knew the answer to how long it would take for the escalations department to respond to an issue similar to mine. I am a business owner I made this purchase because I was not able to find these items in my local store. I placed the order with hopes they would arrive at me by April 8th which is when the event date. I was told by the agent that the information she provided to me would be the same information the supervisor would be able to provide. After that, I proceeded to explain to the rep. the reason for my request in which at this time I was cut off and spoken over. The rep then stated aloud "I think I hung up on her" Not sure if she was speaking to her peer. But at this moment I replied I'm sorry it appears you didn't and used an expletive word. The rep stated that if used any more words toward me I will disconnect the call. From there the call went silent and after stating hello several times I did not get a response from the rep. 2 mins later she comes back on to state that she issued a refund and money would be placed on my card. On another phone, I was calling the customer service line again because I wanted to speak with a supervisor to find out the answer to my question which i was advised by Supervisor Richard that it could take 72 hours before escalations would respond. With that being said I would need to probably go forth with the refund due to the timeline I was working with.

My daughter and I went to your store in Elverson P.A. at 220 Crossings Blvd. which I walked in the store with my own bottle of Propel drink.

Upon checking out at approximately 11:20 A.M. on 4-4-22

I put everything on the counter to pay including a bag of Pretzel Crisps however not my bottle of Propel which I walked into the store with.

She ( the manager ) question my bottle of Propel which I told her twice that it was mine which I walked into the store with.

She then rang up my purchase which included the pretzels, balloons and several birthday related items for my other daughters birthday which happens to be today.

Open leaving the store I went directly to my car and opened the bag to have some pretzels. They weren’t in the bag so we looked at the receipt and saw we were charged for them and they weren’t in the bag so I sent my daughter back in the store thinking they were left with the cashier who identified herself as the manager. The manager flatly denied having the pretzels.

Obviously this manager kept the pretzels because she thought that I stole the Propel. Your manager made a wrong assumption and she stole from me thinking she would make it even.

I questioned her and she denied everything. I’m not a stealer and I’m a retired law enforcement officer who has the utmost respect for the law.

I don’t care about the $1.25 that your manager stole from me because this is about principal and your manager assumed wrong and in doing so she stole from me.

In complete discussed I through my receipt on the floor and exited the store before I really lost my temper.

I was wronged today and your managers actions are unexceptionable and if you have cameras recording this store please look at them and you will see what I’ve said is completely true and accurate.

My name is Marc Richard and cell # is [protected] and email address is [protected]@gmail.com should anyone care enough to contact me.

Respectfully,

Marc Richard

Cashier Roni is very rude and argumentative. She needs to have a job with no public contact.

First off I had been an associate since 2018-03/2022. I was former ASM at Dollar tree @store #07190. I worked the closing shift an let me tell you I never dealt with someone wanting written off trashed food. I tried to stop the incident as best as I could and felt I did that by buying her some items from the store to persuade and stop her from thinking an taking them from the trash. I specifically told her they were marked out an trashed. I held them up and reminded her ok these need to be taken out with the other trash. When she said she was taking them whether she was joking or not I told her no don't talk like that you don't need to bcuz I will buy you whatever you need, there's no need for that. I proceeded with finishing up to close the store an just before I exited the store I did bag check an told her ok you just got what I bought you right? She replied yes I peeked in the bag and only seen the items I bought an therefore thought ok everything is ok an were good to go home and left for the day. I showed up for my shift the next day around 4 pm, an everything started happening of the gal I worked with the night before get called into office. I overheard something about cookies an immediately told my manager oh my gosh she must've took those damn cookies from last night. I told my manager I bought her stuff last night so she wouldn't resort to taking them. Well imagine how I felt finding out after all i did was try to help and diffuse the situation. I feel she sabotaged my job! I had no idea she went thru with taking them, on top of that I get sent home an I get terminated. How is this ok with dollar tree? I've been a loyal dedicated employee, I didn't do anything wrong but try to help the person to not make a bad decision.

I am addressing that your stores are advertising a dollar tree. Now you hike everything to $1.25 for each item.

Yes we had supply chains issue , covid restrictions, your products are smaller and less and your adversity for a dollar.

Change all your signs

Its against regulations with FTC to advertise for one price and charge another.

Best Regards

Mary Pendergast