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Dollar Tree

www.dollartree.com

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1.1

Overall reputation rating based on reviews and complaints

Dollar Tree earns a 1.1-star rating from 3 reviews and 2986 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar Tree Complaints Page 22 of 150

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8:34 pm UTC
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Dollar Tree Current product price increases

Dollar Tree has recently increased the majority of their product prices from $1.00 (hence the name of the store) to $1.25. a 25% increase. I understand that sometimes inflation requires a nominal increase in product cost but 25%? That's almost criminal! Now, if a customer purchases 4 items, they are paying $5 rather than $4. Why? How about increasing the prices by a dime? That's a 10% increase and far more understandable.

This 25% increase could also open the door to price increase for all other similar stores, simply because the marketplace has allowed this shameful practice.

The majority of shoppers at the "dollar" stores are shopping there because their income only supports these lower cost retail facilities. I am a senior citizen on a very fixed income so these stores have been a relief from all the current price increases in the marketplace.

Dollar Tree recently opened a store within walking distance from my home and I was spending a considerable amount of money there, but I went to the store last week (Jan. 23, 2022) to purchase several items and was taken aback by the difference in the cost of almost everything I was intending to purchase. I did buy 9 of the 24 items I had intended to get (because I immediately needed those 9 items), letting the cashier know I had left many items unpurchased due to this high increase and that I would probably not return to the store for future purchases. I will go to a different retail store for my cards, still $.98, and return to Big Lots for all else I was purchasing at Dollar Tree. Yes, it will take me 10 minutes to get to Big Lots versus 1 minute to Dollar Tree but their prices are realistic and still a great value for my dollar.

Desired outcome: Dollar Tree should reconsider such a large price increase for the majority of their products. 25% is an extremely high increase!

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tommyboy123
US
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Feb 08, 2022 8:00 pm UTC

Dollar Tree signed their own Death notice .. It's only a matter of time people are waking up !

Next time you go to Dollar Tree ( if your really so foolish ) Take a good look at the items ! What do you see ?

The difference from say a year ago ..

All products are or have been reduced to half the size ..

Do you really believe your saving money there ?

You are not a good shopper !

And now they up the price .. ( 1.25 ) ..

Are we really that foolish ?

Small bags of chips = not worth

50 cents / less batteries to a pack ..

Used to have two 9 volt per pack .. Now one ! Toothpaste like travel size ..

All containers 1/2 the size ..

12 oz Clorox bleach 1.25 ?

It's rediculous ! Go buy 1 gallon at a real store for 2 or 3 bucks and set yourself free !

Are the Chinese not rich enough ?

They give now 1/2 the product and you pay a quarter plus more ?

Wake up people !

There's really only one item I go there for and it's reading glasses ..

All the other things like medicated foot powder ( the blue bottle ) they don't even stock now .. And many others that seamed like value .. ( not stocked ) or discontinued ... Not enough profit !

Greed is a horrible disease !

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E
6:52 am UTC

Dollar Tree Non-Slip Rug Underlays, 18x28 in. SKU: 176856

HI,
I have been trying to have these Rug Underlays shipped to my sore or even one in my area but it will only allow me to ship to my home. I live in Norther NJ and have tried every Dollar Tree in a 30 mile area and none will ship to store.
Please correct this problem.
My store is usually on RT 22 in Watchung.
Thank you,
Eileen

Desired outcome: allow shipping of product to store for customer pickup.

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5:51 am UTC

Dollar Tree Cashier

Dollar Tree - Store #[protected] Mt. Vernon Road, Princess Anne, MD
Sunday, January 23, 2022 @ 12:04 pm
Check out #3 - Sales Associate : Rena
The cashier was rude, no other way to say it. Did not speak until I asked her to verify my total on the screen, all I got was a grunt.
I understand good help is hard to find, but I suggest Dollar Tree does a better job hiring someone to represent their name.
This will be the last time I shop in this store

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1:55 pm UTC
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Saturday 1-15-22 I came in store 636 in District Heights Md and bought a bunch of boxes of DOTS candy; some were the Christmas flavor. When at the register the Christmas boxes of candy scanned at 1 cent a piece. I thought perhaps that was a special price to get them sold and off the shelves. I came back Tuesday January 18th on my lunch break to buy more...

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1:23 am UTC

Dollar Tree Candy is not taxable

Vince Pease, PA Dept. of Revenue, states, refer to page 15 of Rev-717, Candy & gum (NT-Non-Taxable). You may contact him at [protected]. This is in response to the man who posted that he paid tax on candy elsewhere, and that company should know that it is taxable.

You may contact Mr. Pease via email: [protected]@pa.gov.

Desired outcome: Refund the sales tax

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Update by Sandra Svercek
Jan 18, 2022 1:19 pm UTC

Vince Pease (PA Department of Revenue), [protected] states, "Refer to page 15 of Rev-717 - NT - Candy and gum (NT-NonTaxable)

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1:34 am UTC
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Dollar Tree Sales tax on non-taxable - candy

On Sunday, Jan. 16, 2022, I bought 2 bags of candy at Dollar Tree in Belle Vernon, PA. The cashier charged me sales tax ($.15). I brought in my PA Sales Tax book showing her and the Manager that there was no sales tax, and I wanted a refund. The Manager said she was not refunding it, because it was in the system. I would like a refund of $.15 because candy is non-taxable. The Manager was very rude. Dollar Tree makes millions of dollars in 2021; and the CEO is paid millions of dollars. If they are charging tax on candy, there is probably more items that they are charging tax.

Desired outcome: Refund the sales tax

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Sandra Svercek
Perryopolis, US
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Jan 18, 2022 10:40 pm UTC

You claimed Hershey Factory definitely would know that & not charge sales tax! If Dollar Tree doesn't realize there is no tax on candy, surely their auditors, KPMG LLP of Chesapeake, VA, should catch this (i.e., if they are good tax accountants)!

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Sandra Svercek
Perryopolis, US
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Jan 18, 2022 11:02 am UTC

I have a current sales tax book. It states candy is "Non-taxable." Also, there is an online book which states "candy is non-taxable."

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1:10 pm UTC
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Sirs or madams: This is the second time that I have written to you about the Dollar Tree store in Westfield, Massachusetts. And with such a fine location, and probable excellent revenue intake, it is a shame, really, that I feel compelled to write. This morning, when the cashier short changed me, and went over to the little one-way glassed office, where...

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3:02 pm UTC
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I was at store 1361 E Vine st Kissimmee Fl 34744 today at 12:44pm had 2 items in my hand to pay for. there were 2 registers open so I went t the one closest to me. Only one person being rung out. The cashier says something and I realize she's talking to me but cant understand. It appeared to be Spanish and I told I was sorry but I didn't understand what she...

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1:32 pm UTC

Dollar Tree buffalo horns

I bought a buffalo horn for my dog who is about 50 lbs. He had it for about two days when he bloodily threw up pieces of the horn. This product is dangerous and should be taken off the shelves. In looking at the horn it is splittering and coming apart in layers. This could lead to internal bleading . I bought it at a store in Saint Charles, Missouri.

Desired outcome: do not sell

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11:42 am UTC
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Dollar Tree Manager Jamie Lee Cullman 157 store

I realize she has staffing issues, but she doesnt need to rely on a part time assistant manager ( my daughter) to over work herself and be exposed to covid-19. 2 employees had let the manager know on thursday 1-6-21 they had covid19, my daughter works with them and was not told previously they had been infected. On Friday, 1-7-21 Taylor was feeling sick, week had chills and fever so we went to the emergency room and given a covid test, which was negative, but she is still sick. The manager stated to come in anyway and work an hour late. Then then stated to work on her off day Saturday 1-8. My daughter was not able to because she is still sick with chills and fever. The manager of the store was upset because she didnt answer her phone ( at 7:30 am) nor get the message until after 9.00 am... On .Sunday 1-9-21 apparently the manager threw a tantrum and kept messaging my daughter to show up, stating she does not know what to do. Again explaining she has a flu whatever it is. Still has my daughter sick and unable to work, which is not unusual since its is only 2-3 days since onset.

I attempted contact with the manager to explain the situation she was causing and the manger tried to talk over me then hung up. I do not appreciate the lack of respect or communication, my daughter has a medical condition, colds, flu, and stress and anxiety and such wear down her stregnth and make her more likely to have seisures, which she has had at work previosuly. I dont believe the manager had her best interests in this situation.
I attempted to re call her but had to leave a voicemail stating such and we are going to visit her regular doctor on Monday to see what medically can be done with this virus or cold, or covid issue.

Desired outcome: call me [protected] to discuss this

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3:19 pm UTC
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Walked in and the store reeked of marijuana and the employees as well... Not legal in Texas and they need to drug test all of the employees in that store. I had never been in there and swung in to grab a few things and was greeting with a very strong smell. I dont care what you do outside of work, but you shouldnt be able to smell it that strongly inside a store. It is unsafe!

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10:09 pm UTC
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Dollar Tree Rudeness

I live in Toledo Ohio and go to your store every sunday to get a news paper, this last sunday when the Manager finely open the doors we all started to go in and I walke to the register and ask the manager if she would hold a paper for me cause I had other shoping to do. She replyed in the most rudest manner I'd ever herd (in a loude voice) said NO and continued to ring other people out. I walk through the store looking for what else I needed and could not find it so I went bach in line behind 6 or 7 other people ahead of me and when it came my turn I told her I would like a paper so she picked up the paper and rang it up and in turn all I had was 20 dollars and with a loud voice said I dont have change for a 20 very rudely. I know for a fact that while I was walking through the store there had been at least 20 people or more that was there ahead of me getting a paper. This goes on every sunday no change and very rude to the coustermers. She has no reason being a manager of the store, she acts like she doesn't even want to be there. The store is located at HOLLAND-SYLVANIA RD AND BANCROFT IN TOLEDO OHIO. If and when I find another dollar tree to get a paper I will but I refuse to shop there any more. I thank you for your time

Mr. William Lambert
2235 country squire lane
Toledo Ohio 43615

Desired outcome: I personely think she should be removed from that store and get someone in with a better dispsition

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10:04 pm UTC
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Good evening, I'm so tired of being harassed and belittle by our manager at store 5008, 4340 s laburnum avenue, when Willie the store manager first arrived at our store he bring nothing but negative energy. Let's first start by hun taking me off the schedule then telling the store manager traci I called off which in fact every time I called to check my...

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7:49 am UTC

Dollar Tree No Signage to Say Entire Store is $1.25

I decided to go to the Dollar Store before January 1, 2022 ( on 12/30/2021)when I believed the prices would become $1.25 as I was near the Dollar Tree Store#3847 Fairmont Center, Pacifica CA. When in the store I noticed some shelves and hangers said $1.25 so I never took those items. I only took items marked on $1 shelves or hangers. When I got to the cashier ( a long line of 6 persons ahead of me) I noticed she was charging me $1.25 for every item. When I drew it to her attention that it should only be $1 she said all prices had been raised in mid-December. I drew her attention to the 3 display hangers behind her --one of which said the product was $1. She said that was a mistake. I said the sign out front says all items One Dollar. She said that is only the logo. I have my receipt and I bought 17 items. I believe you owe me 17 quarters ( $4.25 )

Desired outcome: Pay me $4.25

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3:32 pm UTC
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The Sales Associate Judy is horrible she has the worst customer service ever. I only had 2 items and she didn't want to wait on me or give me my receipt and she laid my receipt down when I had my hand out. This woman is real lazy and don't want to work. Judy is racist and shouldn't be a cashier and she only treated me that way because I am light skinned.

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6:26 pm UTC

Dollar Tree District Manager Maria

On 12/07/21, I came in late due to a mix-up in the schedule. I still came in and did everything I was assigned to do and more. I was terminated on 12/08/21 and wasn't given a second chance. Maria has been on a lot of managers and is very power hungry saying one thing and writing people up for doing it. This is what happened to my old manager. Other stores are given more hours, but 06768 wasn't. She gives the store tons of tasks knowing the amount of time given isn't enough. Many managers do not like Maria for how she makes it the store manager and the assistance fault for not getting everything done. The store looks horrible and Maria doesn't do anything to help when it comes to hours and resources. I do hope Maria is given necessary actions for not fulfilling her end of bargains within the workfield.

Desired outcome: She should be demoted due to her actions towards numerous workers

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8:09 pm UTC

Dollar Tree service

there is manager at the store named AMY I have seen her mistreat the cashiers. I was in line she got mad at one because the cashier had a line. That was the other night.Tonight she got a nasty attitude toward a cashier because it was time to take down her draw. she told the cashier w a mean attitude, "you just don't want to work."The other line I was in a customer behind me said, "Everytime I am in here that manager treats the cashiers like dogs everyone of the cashiers should quit" I see a customer loosing it on that manager. I made sure I got her name!

Desired outcome: Amy the manager better attiude toward the cashiers

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4:39 pm UTC

Dollar Tree Cashier

On December 14th, 2021 I was at the Dollar Tree store# 6907 at 4475 Refugee Rd Columbus Ohio 43232 at 2:59 pm. And the cashier was very rude and disorderly. I was standing in line behind two women with over 30 items each. Another cashier walked up to another register and I asked if she was opening. She said no so I got back in the line that was open. A male associate stood next to me and I said "When it's more than one person in line y'all should open more registers". He apologized and went and whispered in the cashiers ear. She all of a sudden starts mumbling LOUDLY under her mask how she could careless who is mad. This went on for several more she does not care who is mad be mad you can leave. I ask was she talking to me and she chose to start yelling at me. So I yelled back I don't know what he told you but that's not what I said and your being rude. I finally got up to her and she said she wasn't helping me so associate Patty checked me out. Your cashier needs to learn how to be professionally. She was very irritate and GHETTO. I will never go into that store again.

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8:52 pm UTC

Dollar Tree Kenta cashier Hudson Ny

Good evening Sir.
I was in Dollar Tree this evening and we had a serious concern.
I was talking with a friend who was cashing out.
She asked questions re: a seasonal item sale and the new 1.25 items.
The cashier said everything has changed to $1.25.
As she rang the items, she rang one item two times versus separate.
The customer asked to please ring up separate.
Then your cashier started yelling it didn't matter and insulting her intelligence.
She began to slam the cups and yelling.
Words were exchanged among them.
She called 911 with a fraudulent complaint.
The manager at the time was outside and asked us to wait inside ao she could clear it up.
Imagine the embarrassment of this situation with the cashier named Kenta.
Yelling she worked there since 2012 had a degree and who were we?
For the record we are two black professionals.
We shop there often.
Even 911 asked her to refrain from the vulgarity.
She made a whole scene in the store.
We has to be interviewed by the police.
I chose not to run because I dis not do anything wrong
The manager tried to calm her
I was not given the district manager name but would like to file a complaint.
She kept saying we were not allowed in the store and the manager said we were.
I am always requesting a copy of the tape for the police and my viewing.
Sincerely,
NWL

Sent from my iPhone

Desired outcome: Video , termination and apology

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M
7:50 pm UTC

Dollar Tree Manager Attitude

On December 10th, I was at your store #8688, your manager was at the cash register, I put my merchandise on the counter and she stepped away, she said it was not open and she was just passing by, I told her no she wasn't she was standing at the register for at least 5 minutes, that's why I thought the register was open, she said she was just passing by, I told her, she was standing there, she said no she wasn't, I told her the customer is always right, she was rude spoke back to me and said "not always".

Desired outcome: Have a talk with the manager

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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