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Dollar Tree

www.dollartree.com

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1.1 3 Reviews 2981 Complaints
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Dollar Tree Complaints Page 18 of 150

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T
10:05 pm EDT

Dollar Tree Cashier

On 6 /21/2022 went shopping at Store#5118 placed all my items on the counter to be checked out. Then I placed two reuse able bags on the counter. Cashier checked out all of the items and put the bags on top of the items. Please let me know if dollar tree changed the policy on cashiers bagging items. I ended up bagging the items because I needed the items. I will not be shopping at that dollar tree anymore it used to be a favorite store.

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K
12:33 am EDT

Dollar Tree Chain of command

My name is Krystal. I was wrongfully terminated. With little evidence other than hear say and notes almost a year ago. I endured harassment and retaliation for over a year. HR fiddled around for almost a month before finally claiming to investigate my sexual harassment complaints, and an ethics complaints against my former manager and MONICA.

Tanya has been nothing but rude and condescending. When she cant justify the supposed whys as to why I was terminated. From being termed for dating a fellow coworker because he answered to me. HE didn't answer to me. We didn't or rarely worked together in different departments. I on multiple occasions tried to transfer to another near by location only to be met with excuses or told I had to wait. I don't know what I did to any of these people. I didn't deserve to have my life blown up for wanting to file any complaints including sexual harassment complaints against 3 people. including the store managers brother who was an ASM. She retaliated against me with allegations that were never once brought to my attention. Never was I reprimanded. Just blind sided with half sided crap. I was accused of taking time away from someone. When its on camera that person was late and clocked in at 10:20pm. It had been edited as if he were there on time. which can be proven with cctv and his original clock in time. When Desiree the former SM learned she was going to be caught for lying she walked out on her store, her brother also quitting. Now for the real kick in the face. Sandra Bryan, One of the main people who has a sexual harassment complaint against her quit then gets rehired as ASM. SO what does that say about Dollar Tree.

Everyone but her has quit so what justice do I get? I lost income over one sided allegations from people with complaints against them. Ive combed through the companies code of ethics multiple times.

Desired outcome: I want compensation for all of this. I lost much needed income and personal relationships

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S
4:26 pm EDT
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Store Number - 5628 Store Manager - Chris (Female) When I arrived at the store, 2pm on June 17,2022, Temperature being 103. I immediately noticed 4 children, (ages 6,4,2, and 1) standing outside the store unsupervised. The 1- and 2-year-old boys were only wearing pants, no shoes, and no shirts. The 4- and 6-year-old girls were dressed in winter looking...

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T
1:06 pm EDT
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Cashiers was rude. Upon entering the store the cashiers were nasty and when ask about where was a particular item she just pointed .Just flat out rude.No bags in store to put merchandise in had to make two trips and carry out items by hand.. Will not be coming to this store ever again! The manager was also Nonchalant act as she was scared of the cashiers. I...

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D
11:52 am EDT
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Dollar Tree floor cleaning

hello

am writing this because I visit this store my god floors are so nasty, I walked out

Desired outcome: I would like for them to clean the store floors are nasty

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A
5:13 pm EDT
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07 June 2022 I won a lawsuit against Dollar Tree. Case Manitowoc County #2022SC000419 The local store says it is a Corporate matter, and they can not/will not pay. Corporate refuses to respond: I have called numerous times trying to resolve this issue, and they place me on hold for literally hours, then hang up

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G
11:40 am EDT
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I am writing as both customer and parent. I have been a customer for 20 years and have never had any issues. But in store number 7596 I have seen the way employees are treated. As a parent of one of those employees I have been very concerned. My daughter and a coworker were berated in front of customers. But what has happened these last two days really...

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F
6:52 pm EDT
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One the cashier asked for help because the line was long and she stated you have get use to the long line by yourself. There was about fifteen customers one the line and I asked twice could she open a second register. She statues no and keep fill balloons and there was a few customers that left the store because the lines was long. Poor customer service

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M
6:01 pm EDT
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This was my first time visiting Dollar Tree at the Eastchase location 4944. I went on Saturday 5/28/22. I walked in and asked the lady at the register if they had any balloons, she rudely replied for me to read the sign on the door. They were out of helium. I asked her if they had the small already inflated balloons, she rudely replied that I could look and...

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S
8:33 pm EDT

Dollar Tree The store in Hermitage Pa

This is more of a concern. The entrance of this store is awful. Cigarette butts and trash is everywnere. It makes the store look dirty. I do shop there. Prices are great on greeting cards, household items, crafts, serving and storage containers. The increase in price is not an issue. Employees are very polite. Store is clean. The entrance lane isn't to bad, but the exit lane has potholes that could damage your car. The store is the end store. There are three other businesses at this location. Their storefronts are better. If I didn't like Dollar Tree, I wouldn't even go inside.

Desired outcome: I would like to see a clean entrance!!

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D
11:29 pm EDT

Dollar Tree Rude Cashier / disrespectful, inappropriate behavior.

I am not sure how to explain the lack of professionalism by this cashier. As I waited in line to pay; rather than pay for bags, I organized food items and separated my items into the separate baskets I was purchasing. Some of the items were fragile. I was in shock... the cashier took the baskets with fragile items and literally dumped the out on the counter. I requested she be more cautious with my items. She begins to tell me that she will do it the way she chooses and that she is 55 years old and worked there for 3 years... WHAAAATTTT?

I really had to bite my tongue, but then I had that proud moment... " she must think she's older than me, lol...but, I'm actually much much older than she is, lol lol. lol... Then again, it's very sad to know that this is the type of professionalism we can expect out of a 55 year old. Please have mercy on our youth. Bless our future generations.

What happened to customer service?

Desired outcome: An in person in store apology from the rude cashier replacements for the unusable items and compensation for my time I had to stand there and listen to her degrade me while ringing up my items. She should be fired.

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L
3:58 pm EDT

Dollar Tree Entire store

This is and had been for years the filthiest most mismanaged store of it’s type I have ever been in. Once I said that to the cashier who was checking me out and she totally agreed. Today it was the same, filthy floors, products and boxes blocking aisles and no one at the only cash register open. A lady was standing nearby and she saw me but made no attempt to help me. When I asked if she was the cashier she gave me a dirty look and came to ck me out. I told her I was sorry she hated her job but it wasn’t my fault. She replied that she didn’t have a job. I was looking for three items and they only had two. The entire staff especially the manager needs to be fired, the store given a thorough cleaning and pay some new staff with a decent wage.

Desired outcome: I want the store to be as decent as any other Dollar Tree is. If management saw this store they would be appalled.

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M
M
Mehollingstar
Honolulu, US
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May 28, 2022 7:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I work in a dollar tree NEPA. I am shocked that the doors, windows floors, food coolers, soda coolers, cash registers, office door shelves are filthy dirty, plenty of black mold and the several managers who work there claim there is no time to clean. I literally have to sneak clean. If I see black mold I'm cleaning it period. I'm.thinkimg this place is gonna get busted sooner or later they sell food for crying out loud. Supposedly, corporate will not allow them hours or extra staff to clean weekly but this store still makes mad money. I go to other local Dollar Trees and it's spotless. Oh and the district mgr comes to the store. I was like WTF. How can he not be complaining about this. Allegedly he has no former Dollar Tree experience not that it should matter. But typically ladder climbers do not put up with it. Hes gotta go. He was my only hope. I can't do it all sneaking around. It's impossible

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T
10:48 am EDT
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We have gone in this Dollar Tree multiple times over the past several years, and it's hard to find anything because the store looks like a tornado went through it, stuff is scattered all over the place the floors are nasty, the worst Dollar Tree I've ever gone in, We complained all they did is make up excuses for the mess, get this store cleaned up.

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N
3:00 pm EDT
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Dollar Tree Violent attempted assault and Intimidation of Mohammedan Clergy/Muslim of the West by store managers

I am a Moslem of the West and the Grand Chaplain of Mohammedan Clergymen. I shopped at store #2915 on 5/18/22 and was told I could not get an immediate tax exemption because of a store policy. According to the 1st amendment to the Constitution, we have religious freedoms and our exemption is part of those freedoms. I was told by Donnelly that see would give it to me “this time”. She then said “oh, you’re from Chicago!” Then she told Diana, “she’s Privileged”! Diana then said “you can’t get tax exemption because we don’t have the forms anymore! You can get out of here!” I told her “I am a Moslem of the West with Mohammedan Degrees and yes I am Privileged”. Diana then lunged at I as if she was going to hit I, and a male employee held her back. Donnelly and Diana then went towards the office yelling “Get out of here!” I was in fear of being physically harmed and I asked the cashier for their names. At this time another employee said “you have to leave the store now or I will call the police”. I then said, that’s fine you can call the police and I am leaving but I just need their names first”. A customer in line then said “she is entitled to get their names”! The cashier then told me the name of Diana and I left. I was in fear for my safety while in the Dollar Tree Store as the managers are dangerous violent bigots who are ready to attack Asiatics at any moment. There were those who resemble us, murdered in a store just the other day and I was in fear that they were going in the office to get a gun to murder me too! This is unlawful and I will reach out to the US department of Justice and the Provost Marshal as your employees have now created an international incident with these attacks! I want Donnelly and Diana terminated immediately. They are dangerous loose cannons and should not be working with the public. They are racist insurrectionists and in today’s political, social, and cultural climate their action must NOT go unpunished! This is a violation of our treaty of amity and commerce between us and the USA and will be investigated in an international Criminal Court venue.

Desired outcome: I want Donnelly and Diana terminated immediately. They are dangerous loose cannons and should not be working with the public.

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T
3:58 pm EDT

Dollar Tree Service

I bought 8 jars and when I got home the were not what I needed

Only 2 people in the store I waited in line for 10 minutes to be told they didn’t take returns

(since when) so I had to wait in line again to get thing that I really didn’t want to get my $10 worth

Also the store is filthy I used to live shopping dollar store but no more

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T
11:41 am EDT

Dollar Tree Landscaping at Dollar Tree: 1550 Kennesaw Due West, Kennesaw, Georgia 30152

This issue has been going on since right after the stand-alone store opened. This was part of the issue for the people that didn't want the store put in. I was not one of them, but do see why they fought it now.

I spoke with the manager and could tell she was overwhelmed with the number of complaints that she receives. This location is next to a country club and in a very nice area (not that that should matter).

I took these pictures yesterday, but I also have pictures from last year that I took when I complained to the manager then.

The manager said that corporate was trying to negotiate a new contract with a landscaper, but that shouldn't matter. Until that is done...hire a temporary service. There are plenty around!

I have contacted the county code enforcement officer and am awaiting a call. I have also emailed them pictures to our county commissioners. We are currently voting on chartering a new city, in which this location will be included. Code enforcement is one of the reasons for the new city being started.

Please take care of this asap.

Desired outcome: Ongoing care is taken of the exterior of the building/landscaping.

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S
11:35 am EDT

Dollar Tree Accused of theft and the manager never apologized. Inept manager

I arrived at the Dollar Tree on 6926 Antoine Dr, Houston Texas 77091 at about 4 pm 05/11/22. Upon arriving I was struck by the fact that there were no baskets to either carry or push. I wanted to get some things, so I proceeded to pick up a cloth bag and I figured I would put my items in it and then buy the bag also. I had been observed by a young man a few times who saw me putting my selections in this bag. I had been through 4 isles and was on my way to the 5th when I stopped to look at the sample products. I found a face wash that I could use since I am visiting from another state. I found the product I wanted to try, and I put it in the bag. After I put it in the bag a woman yelled down the aisle "put that back". I looked around because I knew she couldn't be speaking with me. Instead of yelling down the aisle to explain myself I walked toward the woman. She exclaimed that she was the store manager and for me to put that back. I explained to her that they were out of hand baskets as well as push carts, so I picked up a cloth bag and began putting my selections in it. She did not want to hear anything of the sort. I dumped all the selections I had made onto a check out island and showed her that I had been through half the store using the bag and that I had every intention of paying for all of it. Instead, the manager (tiffany of Estephanie I think) threatened to call the police. So, I said "please do". By the time we walked up to the front there was one pushcart and one hand basket. She was calling the police but wanted me to finish shopping using one of those carts, it made no sense. I would have finished my shopping, but this situation had to be resolved. I was waiting for an apology for the confusion. She was never going to give me that. I waited for the police to arrive because that was the only way for me to get her name. She flat out refused to give it to me. While I was waiting for the police to arrive, I heard 2 employees call her. One what sounded like Tiffany and another that sounded like Estephanie. Also, one young cashier apologized for her managers behavior and for being treated so badly. This young girl had more sense than her own manager. I looked around the store realizing how forgotten not only that store must seem but the people in that community must feel. I often like to buy hundreds of products to donate to the homeless, domestic violence shelters and of the like. It pains me never do business with dollar tree again but how do you resolve this situation? How do I get an apology with any sense of sincerity behind it? Especially coming from a woman with no capacity to apologize.

Desired outcome: I would like to hear from a direct manager to this location as well as a person from corporate. Sandra Gonzales Marquez832-815-0014

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D
11:15 am EDT

Dollar Tree The store manager

I went to the dollar tree 2341 main street in Los Lunas one evening a few days ago around 1:30 I got helped from a tall lady a little after that I asked her for help and she was very short and the way she talked to me striked me as being super rude and disrespectful. I was looking at balloons at the time before and I could hear her being disrespectful to her co-worker in her office as well I bet everyone at the store could hear how hateful she was to the coworker. I could hear the girl talking very calm while the manager was yelling at her. I heard her saying she called her bad names which I seen the girl and she looked innocent. The manager shouldn't talk to there employees that way ever.. nor in the tone she did so that others don't hear there conversations. she should be demoted.

Desired outcome: Firing there store manager for the way she handles her employees and for being disrespectful to others.

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A
10:46 am EDT
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Placed an online order 02 May Received an email stating item was available for pick up in store 11 May. Called store and requested item be ready to be picked up, as I am disabled, and getting to store and around inside is problematic; was told this would not be a problem. Arrived at store aprox. 11 am. Was told that truck was late, and I would have to...

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T
11:37 pm EDT

Dollar Tree Green dot VISA debit card

I purchased a green dot card with hopes of letting my son use it for purchases. I loaded card with $30. Tried to register the card at green dot app. The card was invalid. Two hours later and several phone calls with green dot corporate; I decided to return the card and find out dollar general will not return My $30. I have called and emailed the manager of store# 6060. I have test to speak to GM or dollar tree Corp about selling these scammer cards.

Desired outcome: Money refund $30

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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Dollar Tree Category
Dollar Tree is ranked 20 among 120 companies in the Retail Stores category