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CVS - Failure to dispense ordered medication
I called the pharmacist at the CVS Store ID #5046 at 839 Rte 146, Clifton Park, NY 12065 on 12/5/2023 at around 8:45 p.m. I am a prescriber, and my patient could not get the medication (Clozapine) I have prescribed for him. The pharmacist would not dispense the Clozapine despite that the required lab results were already available. This is a refusal and a failure to carry out the needed medication ordered by a prescriber for this patient. This will result in treatment disruption and disease relapse.
Claimed loss: The patient is at risk for disease relapse due to the refusal and failure of the pharmacist to dispense the Clozapine medication to the patient and ensure that the patient remains stable.
Desired outcome: I will advise the patient to transfer to another pharmacy that can ensure continuity of prescribed medications.
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CVS - Medication (pills)
Two times within 6 months the pharmacy department at CVS at Rt.146 in Clifton park, NY got my prescription wrong. The count of the pills was completely off. In May of 2019 instead of 60 pills (yea, I know a lot) they gave me 25. It's not just 5 or 10 short, it's like 40 off!. When I called nobody apologized, just said come over we will give you the rest (what if I am 90 y.o. lady who can't do it). I was shocked. It took me 4 days to get to the manager and discussed this.
This week in December it happened again. Instead of 24 pills they gave me 14. The same happened again. "Come over we will give you the rest". Now I wasn't sure that they got my prescription right. One time is a mistake, two times it's a pattern. When I talked to the manager she said they have so many prescriptions to fill, they are still doing a good job!
As I understood her right, "who cares if we made a dozen or 2 dozens mistakes, we have so much volume and that's why we STILL do a good job."
Now I am afraid that somebody is stealing pills, and my insurance pays for that.