pharmacy staff, services, attitude and reputation
I have lived in Crosby for 30 years. I am not sure how often your marketing department or customer satisfaction personnel check social media for reviews. This Pharmacy staff is absolutely horrible. No concern for customers at all and this is over & over & over. They don't care if they are out of medication, they don't care how long you wait for medication...
Read full complaintdoctor denied right to have prescriptions filled by patients
Dr denied right to write and have prescriptions filled with no legal basis. Dr. Has valid license in state of Florida to practice medicine. Dr is in process of adjudication of federal charges but until resolution no legal basis to deny his right to write prescription. Federal investigation in year 4. CVS has no legal basis to deny filling prescriptions but...
Read full complaintI call in to refill my son me
I call in to refill my sons med to the CVS Address: 35799 US Highway 27, Haines City, FL 33844 at 2.25 pm Phone: (863) 422-4969 Veronica took the call I dont know what customer service training she has cause she was extremely true with me on the phone when I was trying to make sure that my kids med were there for refill may be she needs extra training.. I...
Read full complaintpharmacy
I had called in a new prescription before the expiration date, as I usually do, a few days ahead. I hadn't made it to the pharmacy immediately, but received a text today to pick up my prescription. When I arrived, they pulled my prescription out of the bin, rang it up on the register, then told me it expired and that I couldn't have it. They made me leave...
Read full complaintanti-rejection drugs kidney transplant
In January I tried to switch from Walgreens to CVS
per my insurance company suggestion
I had my first kidney transplant in June of 2005 and I have never once paid a deductible or paid a monthly fee for these two drugs
In January the CVS pharmacists insisted I must pay a deductible which I tried to tell her and she could not get it to work. (I truly think she did not believe me)
She made little effort to correct the situation
I paid the "deductible". So when I ordered refills, she billed me again. After waiting on hold for 28 minutes, she tried again to get my cost to zero.
No luck. She said she would call Medicare on Monday but I needed to call and remind her. I then said and wait on hold for 30 minutes. She said you have the option of going back to Walgreens.
Obviously I have gone back to Walgreens
slow window service and mean spirited pharmacist
After sitting at the window for over 40 mins. The pharmacist with wet hair, 6" nails, and a mean spirited attitude came over and said that we could not take pictures it was against HIPPA. I was trying to get a signal on my iPad. I don't take pics with my iPad I use my phone. I wasn't picking up a prescription, I was taking a friend of mine to pick up his. I...
Read full complaintPharmacy bad service
Bad customer service I received today. Pharmacy took my prescription only at the register and refused to take my other item, made me join a line again at the front after i had been in a line already for the pharmacy. Very upsetting. Transaction details: 241 West 57th St. New York, NY 10019 Store phone: (212) 247-5848 Helped by: AKILLAH Store #10298 | Register #13 Cashier #1285309 | Transaction #2707 [protected]
Read full complaint and 1 commentPharmacy happy valley and lake pleasant
I have been using the cvs on lake pleasant and happly valley store 8952 for many years. Abby has been so helpful for so many years...however, I went in today to pick up and she was speaking badly about one of the other girls right in front of me. As helpful as she has always been I was so upset to see this other young lady working so hard and listeing to the inappropriate comments coming from Abby. I wanted to say something but I decided to just change my CVS location.
Employee
I am the Practice Manager for Balint Pain Management Center. We mainly prescribe narcotic medications for patients with pain problems. We are having an issue with a Pharmacist, Shelton Root. He was a floater to all CVS pharmacies in our area. He informed me he is now the regular pharmacist at the Waynesboro, VA CVS. He has been rude to our patients at all...
Read full complaint and 1 commentLeft eye glass case at store
My name is Beverly Cutkelvin. I am writing this complaint because I need to be compensated for my eye glass case, which was a name Brand case "Torri Birch" that I mistakenly left at the check out machine. On December 16, 2019 after 7pm I visited the CVS pharmacy at 30 Flatbush Avenue in Brooklyn, New York 11217. I made a purchase, paid and left to go home...
Read full complaintPharmacy
After numerous wrong prescriptions (Estrogen 1mg instead of 0.5mg- Synthroid 125mg instead of 112 mg), and this is not a one time thing. No notifications when rx are filled and ready. Being on hold > 5 minutes while the phone gets picked up and put on hold again. Never getting an answer. I will be changing pharmacies. I work for a physicians office, I cant...
Read full complaintPharmacy
The worst pharmacy ever for customer service. 95% of the time there is always an issue especially for extremely long wait times. Today they were out of stock of a needed antibiotic that was electronically sent from my doctor's office after my appointment. No mention of checking nearby CVS to transfer the prescription to see if other's had it in stock. Who...
Read full complaintPharmacy
Thought I would try cvs because my pharmacy was busy and walgreens didn't have all of my medication. I stood at the counter for over 15 minutes waiting for someone to help me. I was the only person in line inside the store and they had one car in the drive through. Two people on duty and when a gentleman went to the counter to pick up his medication they...
Read full complaintBad / slow pharmacy service
This Pharmacy has gone down hill in a very bad way. When I first started using the location, my prescriptions were filled in a timely manner and some on the people who used to work there and were polite to work with are no longer there. Now, prescriptions are never ready on time, the individuals who work at this location are not helpful nor are they polite. Prescriptions that are called in from the doctors office are not filled in a timely manner.
Somebody over the management of these stores needs to take a close look at the way it is being run and make some corrections.
The employee at cvs and unhelpful service
I tried to get help at the CVS Sunrise Hwy, Bohemia, all to no avail. There was pnly one self check out available and the other did not take cash. There was a long line and a customer having problem using the machine. There was no help in this store. when I approached the pharmacy, they paged someone to go to the front. Reluctantly, an Asian girl with...
Read full complaintWrong prescription
I stopped by CVS on my way home to pick up my medicine. The tech charged me $40 and gave me two bags. As I was pulling away I checked to see what all they were as I have never received that large of bottle before. In fact there was two bottles in the bag for one prescription. When I looked at name of drug I knew I had never taken that before. It had my name...
Read full complaintUnprofessional employees
I contacted this store on 1/24/20 at 1:15pm to check status of my prescriptions. So I spoke with employee dasha in pharmacy which had me on hold for over 15 minutes then disconnect call. I called back immediately ask for manager which her name was joe. I explained the issue she tells me there are only two people working in pharmacy. And dasha maybe didn't...
Read full complaintDisrespectful employee & poor customer service
I am a very loyal customer at CVS Pharmacy, actually having received recognition in 2019 as a most valued customer for my monetary contributions. However, unfortunately today when I decided to stop by at this particular CVS store location, I received some of the most blatantly rude and disrespectful customer service from a middle-aged, female cashier, whose...
Read full complaintcvs health dry skin therapy
Have you changed vendors for this product or has your vendor changed the formula. I have been using this product since you first introduced it years ago and it has been a great product. I purchased a pump bottle, several months ago, and it is a lot thinner, bordering on the consistency of water. It is even difficult to get it to stay on an applicator without running off.
Pharmacy
My medication (Humira) that requires to stay cold was delivered to the pharmacy on 1/8/20. On 1/14/20 when I hadn't received a text or phone call letting me know it was ready I stopped by the store. I was told it wasn't there, then after phone call to my insurance company I was told it was delivered 1/8/20 at 2:12 pm and gave the employee name that signed...
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"Though often the higher tier drug is a better drug with fewer side effects"? You don't know what you are talking about. The generic drugs have to prove their equivalence or the FDA will not approve them. JUST LIKE the so-called "higher tier" drugs. And it is against the law for anyone to claim they have fewer side effects unless their approved label (FDA word) shows it. Clearly you have no idea and NO ONE SHOULD LISTEN TO YOU. Not all info on the web is accurate, folks