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CVS
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2470 complaints
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C
6:14 pm
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CVS - the intern

I was just at the cvs on cresent road in clifton park store number 996 I believe, and I was inside at the pharmacy and the young girl checking me out so extremely rude on her tag said intern, if she's just interning and this rude i'd hate to see her full time, I want to hand her my cvs card and she said no I need your license very snotty and when my order...

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S
4:14 pm
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CVS - pharmacy department

I am just over going to CVS for reasons that they are #1 Rude and any personable customer service that use to exist is gone. The pharmaceutical tech usually acts like a guard dog when you arrive to drop off your RX because she has to be certain that you know it will be 2hrs later that you will receive your medication. One time I was shorted 30 pills. It wa...

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R
12:34 pm
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CVS - customer service

My wife went in to pick up a few prescription and to have one canceled on March 7th. Her first encounter was with Pharmacist Assistant. He was rude and condescending. My wife was in tears and sobbing. He next interaction was with the Pharmacist and he was no better. She left in tears vowing never to go back.. Bad choice for Target to switch to CVS in store pharmacy.

She later told me that the assistant was absolutely rude he kept on telling her that her grimmer was incorrect in the context she was using it. This when she was embarrassed by his comment she went to correct herself he would make another snide remark regarding their conversation. At this point she was in tear and the Pharmacist came over but was supporting his assistant. My wife was so distraught she left in tears and had to ask a Target employee if Target had a manager to talk to about the interaction. The Target employee state the CVS was under there own and not Target. This is outrageous and not okay. Something needs to be done. She has had numerous other negative interaction with this same assistant in the past. CVS needs to remove or transfer this person.

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4:25 pm
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CVS - customer service

I have been a regular at my CVS pharmacy for 3 yrs. Never once have I been so insulted and spoken rudely to as in the past month w 3 different interactions all involving one person.

1- I was dropping off a written prescription. I was called to the window where my paper was taken, she did 1 or 2 computer entry- then told me-oh, you are filling to soon- I can't help you at which point she gave my paper work. I started to tell my situation while she continued to shuffle med baskets and pill bottles, not once acknowledging me. At this point her coworker told her she forgot to do xyz in morning and her reply to him was- I was too busy, we lack team work and I don't feel like being here today. I was still at the window and I got out of line went to a different staff and asked him to file it because I literally was begging to not stand up do to weak muscles.

2- Next day, medicine follow up call .Same person from first interaction. I called to check on its status. Employee picks up the phone and says- Hold on I'm busy right now.
Without addressing her comment, I hung up and called later and got a professional.

3- I needed a medication filled. My doctor sent order over during early morning, I called CVS where the same employee from Issue 1 answered. Stating, I'm a bit busy, I'll do it when I have time. I was direct and factual w her in saying I need that medicine by tonight. In which she said, okay I'll do it right now - pick up ( i asked) 45 mins-60 mins. It came 530, off work. I call to check on med status ( could've gotten done early). Staff member tells me nothing has been started for it and it will be an hr wait.

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9:17 pm
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CVS - prescription pick up

3/10/17 Elizabeth Lewis 801-885-9464. I went to pick up my prescription at the CVS pharmacy at 2025 S. Park Centre Drive in Salt lake City. There is a pick up and drop off for prescriptions at this pharmacy and this pharmacy was doing both at the drop off window and because the women was waiting for her prescription to be filled at the drop off window the...

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11:23 am
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CVS - pharmacy dept

On 3/3/17, I called CVS Rx for a refill request on my blood pressure medicine. They said they would contact the physician and get an authorization for the refill. The MAIN PHYSICIAN has passed away, and I went an entire 8 days without my medicine. I went in the store this morning, and the lady behind the RX counter said she would only give me 3 tablets. I don't drive and I insisted upon an 8 day supply, because my son wouldn't be in town for the next week, and I need my BLOOD PRESSURE MEDICINE. I plan on doing business elsewhere.

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8:46 pm
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CVS - service

Today 3/9/17 at 11:00 am, I had an unpleasant talk with a clerk name Grace, I wanted to return a product I bought at full price few days ago. Today I come back to the store with a 30% off coupon and asked Grace I wanted to return the product and repurchase that same product with the discount coupon. Gave her my CVS key ring. She keep asking me if I had my...

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C
12:20 am
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CVS - customer service

I was in the Newman Ave Seekonk MA location tonight, I went to the the pharmacy to purchase my items and pick up my prescription. My total came to $35 and I let the cashier (Ashley 1058466) scan my CVS card, which I had a 20% off coupon sent to my card the day before. I asked her if the 20% off was there and she said no, so I proceeded to check out I didn't...

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J
11:16 am
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CVS - prescription called in is lost

I am a physician who called in a prescription for a patient at 930 am on march 5 at a CVS on maple street in Terre haute in Indiana. Patient was told that there was no prescription called so patient complained to me. I called the pharmacy and the pharmacist said that it is because I called before the pharmacy opened which I know is not the case because I...

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12:04 am
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CVS - customer service

Hi I was just at one of your locations in Santa Barbara Ca 93111 turnpike store and I over hear one of the managers talking to an employee so un professional im guessing it was a supervisor or manager she was talking very rudely to one of the cashiers it doesn't matter what the situation was a supervisor should not speak to an employee that way in front of other employees and the supervisor wasn't even clocked in once she spoke to the cashier she said goodnight to all the other employees and walked out the cashier seemed embarrassed and upset. I think I heard the name Susan? Please train supervisors in a professional manner. I work retail and I understand that sometimes people make mistakes but don't deserve to be treated that way! please look into who this supervisor was and let them know that is not ok! And the other cashiers working there were rude to top it all off! I live 3 minutes away from this location and seeing that makes me not want to go In there no more.

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9:02 pm
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CVS - cvs photo - mobile coupon was not accepted

The CVS pharmacy store at 6417 West Higgins Avenue, Chicago, IL, 60656 has not accepted the in-store coupon $2 OFF - passport photos. I was told that it was the CVS policy to only accept the paper printed coupons. But the online coupon has no where mentioned that it is mandatory to print the coupon and provide it at the store.I had no option other than paying the full price.

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5:21 pm
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CVS - harassment

Andre walker [email protected] (347) 285-0275 March 4, 2017 Re: wrongfully treated customer store no.: 2123 manager name: mousoumi sales associate name: unknown Dear sir or madam: I am writing this letter regarding how i was treated in a cvs store located at 61-01 wood haven boulevard rego park, ny 11379.on march 3, 2017, at approximately...

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J
10:21 am
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CVS - prescription refund

On 2/15/17 I attempted to return a prescription mistakenly filled by CVS 7363 in Lynchburg Va. It was set to auto fill by pharmacy and when my wifes prescription changed, the medicine was not removed from auto fill list. I picked up on 2/13/17 with other medicines assuming all was correct. When I was told she didn't use the medicine any longer I attempted...

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R
10:18 am
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CVS - employee policy

I live in Orange Virginia, I just had my first child a year ago. With no help. I found that CVS had the best prices and deals on baby formula. My CVS however would never keep enough in stock. One of the employees (Pamela Prill) was sooo helpful and always made sure to keep it filled for me. Pamela has been with this CVS for 20+ years. She always is super...

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7:34 pm
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CVS - lack of required supplies

Twice I have filled a new script only to get home and find that needed supplies were not mentioned or offered. New insulin that required pen needles. I spoke to the pharmacist and asked if I needed to know anything that this was all new. Nothing. Good thing I read the directions before they closed. Friday I picked up a solution for a nebulizer which state...

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R
10:43 am

CVS - medications

My husband put three prescriptions in last Tues he was told they were out until 3-1-17th I believe this is too long to have to wait plus our insurance changes. On 3-1-17 and we will have to pay full price this was all explained but no response from CBS pharmacy tech we have used CVS for years and now we will be changing which we hate to do I believe they could have done something to accommodate and have meds in store in a timely manner.

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J
6:35 am
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CVS - prescription

I was mailed a letter from cvs to stop buying 30 day supply of simvastatin and buy 90 days cheaper. I had switched insurance at this same time, so I switched to 90 days. Cost $40. I paid it. Next time I needed to refill I only needed 30 days because the doctor was going to change my dosage In 1 month. The one month costed me $6. I'm like wth. I called and complained and want a refund from cvs for the over charge. Now I have gotten another letter from cvs. Heading says "change to 90-day refills to avoid paying more" this is not a geNeri letter. It names my exact perscription.

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6:31 pm

CVS - prescription

Each month, I am told the medication I am prescribed is not in stock for the 30 day supply. I am told "sorry, we only have half". I am expected to pay my copay twice because the pharmacy does not have enough of the medication or go with out the prescribed medication. It is unbelievable that a pharmacy would encourage someone to go without their medication because "it will take a min of 48hrs till it is available". I will take my business somewhere where it is taken serious.

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5:34 pm
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CVS - poor customer experience

I dropped off a prescription on 2/24/17 at store 3373. Marie had me wait to make sure that the medicine was available after confirming I told her I would pick it up over the weekend. I went today 2/26 and was informed by a very rude woman that they do not have the medicine. When I told her that marie and confirmed that it was available she just kept shrugging her shoulders. When I asked why no one called to let me know she again shrugged. When I asked for the prescription form she had it right away. The main pharmacist came over and she just kept saying they don't have the medicine and was not helpful at all. There was no apology, accountability or offer of assistance. I went store 1912 and denise helped me but said that I had a prescription being processed back at 3373. When I explained what happened she had to call and get it straighten out. I actually felt I was mistreated and disrespected because of the nature of the medication not to mention just very poor customer care.

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10:42 am
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CVS - refusal of services

I suffered from a first time pregnancy with an involuntary miscarriage and was in pain. The Emergency Room doctors gave me pain and nausea/ vomiting prescriptions. I went to my normal Washington, DC CVS pharmacy and they did not have the medicine available in their store. I then went to a few other DC CVS pharmacies and they did not have the medicine in...

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+1 800 746 7287 +1 888 607 4287 More phone numbers

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