CVS

I was transferred from Express Scripts Pharmacy over to CVS Pharmacy January 1, 2021 (due to no fault of my own) and since I have had to get new prescriptions and prior authorizations on two of my medicines causing me to have to go two weeks without my injectables for my Lupus. The other medicine is prevacid for my stomach and I still do not have the medicine and it has been three weeks and my stomach is hurting me.

My name is Linda D Moyers.
I live in Petersburg, WV
Our closest CVS is Moorefield, WV
This complaint is about a tech in pharmacy.
One tech blurted out to friends picking up a prescription for me asking if I was still taking my med for diarrhea. To me this should have been done in private and not out in the open so others could hear.

Disappointing!

I have given the pharmacy my information regarding my bank card information, gold rx card and the fact I only want to get a 30 day supply and not 90 day supply of my prescriptions because that is what I can afford. Once again I had a refill that I had to correct to 30 days and asked to have it delivered to me. I was told it would be delivered and it was paid for and everything was good, I have never received my refill and today I get a text that today is the last day for me to pick up my prescriptions and included in that is a 90 day supply of the blood pressure meds. I am tired of trying to get this information registered correctly. It takes so long to stand in line to try and get a refill. I stopped on wed but they were so backed up I left. I am going to have my prescriptions transferred to walgreens because I cannot keep going through this issue everytime I need a refill

I have been unable to login to my account in order to manage my prescriptions for 2 days now. If this is due to volume from scheduling vaccines for the Coronavirus, they should have anticipated this and mad accommodations so as NOT to impact their normal customers.

My name is Valerie Mitchell, my phone number is [protected], my current email address is [protected]@icloud.com. Some one continues to change my email address associated with my cvs extra care card, when I call the person fraudulently pretended to be with CVS, when I hung up, he called me back from [protected] in El Paso, TX. My extra care number is [protected] and I was just calling to update my card info that was illegally changed. The fraudently email address is [protected]@outlook.com or [protected]@outlook.com.. I usually have my receipts emailed to me and I found out it was going to this outlook email account that was stolen from me a few years ago.

I was at the CVS on Southern Artery in Quincy yesterday to pick up a prescription and needless to say the young person at the counter was so incredibly rude. She first told me that when a phone number came on the key pad to verify it. When I told her there wasn't a number she said "then just say yes" which did not make sense to me. At the end of our transaction she put the receipt and instructions in front of me and walked away. I thought the instruction's was an envelope to put the medication in. As she got her belongings and was obviously leaving I called out to her and asked what it (the envelope?) was, and she ignored me. Just then a pharmacist called me over and I told her how rude the woman and she said "I know, and I'm sorry". I get the feeling she has to do that a lot. Anyway that got her attention and she came back and asked me what the problem was and when I started to tell her she told me she was just handing me the receipt and she was sorry if I was having a "bad"day. I told her I wasn't and how rude she was and how she had the same attitude when my daughter in law was in the morning to place the order. She then asked me who my daughter in law was. We are white and I think she has a problem with the color of our skin. She needs to be addressed. Cathy McKunes [protected]

My podiatrist called a prescription in to the Levittown NY for Jublia on Hempstead Tpke and when I went to pick it up I was told the price was $585.00, I was shocked and the young man behind the counter said that was the best Price. I paid it my doctor phoned in another prescription to a Pharmacy in Woodbury a private not associated with a chain. I was called yesterday telling me that my prescription for Jublia was to be delivered today it arrived and the price was $65.00. I went back to MY CVS and the Pharmacist had no answer why they charge $520.00 more, first she said it could be my insurance but I have Medicare and it was used in both places, I have Care Mark with CVS and I cannot believe I was ripped off by my own pharmacy. I will be filing a report with the Better Business Bureau

I am trying to schedule an appointment for the COVID 19 vaccine in Virginia. Per the VDH and the CDC, people with chronic health conditions should be included in the 1b vaccinations. Yet, when I try to schedule it only states 65+ can get the vaccine in this group. When I called the CVS helpline I was advised to lie about my age in order to get into the 1B group. Additionally, the site wants you to check that your submission is accurate to your age which can put you in jeopardy of stating, as directed by CVS helpline, of lying.

I have a doctors note stating that I really need to get this vaccine. Again, I ask, why is the group with underlying health conditions not included in the 1b vaccinations?

Can you please update your website for scheduling to include underlying health conditions as directed by the CDC and state guidelines.