Pharmacy/script mistakes
My wife and I have been using your CVS location in Louisa Virginia for the past five plus years and have never had any issues till this last year and now this week. We both take Citalopram HBR 40MG and each get a 90 day supply, and have been for years, Last year my wife had an issue with one of her refills and was told that she had already picked it up and...
Prescription order
I refill my medication every month at the CVS in Crystal Lake, IL on 177 West Virginia Street. They first were 24 hours which was why I went there in the first place so I could pick my prescription up at my convenience. They now are only open from 8:30am to 8pm. They have lost pharmacist since also. I always get a refill date of when I can pick up my...
Read full complaintWillful wrong medication dispense
I lost my medication Metoprolol in my residence, how it disappeared, I do not know. I called the above Pharmacy store, informed them and requested for another refill. The pharmacist asked me to call my health Insurance for an override. I did, they promised to contact the pharmacy. All processes completed, the above pharmacy called me to pick up medication...
Read full complaintMedications
I was transferred from Express Scripts Pharmacy over to CVS Pharmacy January 1, 2021 (due to no fault of my own) and since I have had to get new prescriptions and prior authorizations on two of my medicines causing me to have to go two weeks without my injectables for my Lupus. The other medicine is prevacid for my stomach and I still do not have the medicine and it has been three weeks and my stomach is hurting me.
Desired outcome: BETTER SERVICE
Prescription delivery or pickup
For past week have bee trying on website for cvs to get prescription delivered, then I get robo call pres ready for pickup, go on site, try again. Unable to pickup prescr myself because they allow delivery trailers to park in the three handicapped spots-constantly, police have been contacted. Parking lot is not safe for disabled person with mobility issue...
Read full complaintSecond pfizer vaccine in Florida
I am 94 yo male that got my first Pfizer Covid vaccine shot on January 18, 2021 while at Courtney Springs Rehabilitation Center in Merritt Island, Florida. It was lot #EL3247. I am not longer at that facility. I am back home in Cocoa Beach, Florida. My understanding is that I can only get the second Pfizer vaccine shot via a nursing home, rehabilitation...
Read full complaintStaff over at this cvs is awful
I called cvs on February 12th to see if my prescription had been sent over by my dr. they said they had and it would be ready for pickup within 4 hours, made them aware that I could not get there until saturday February 13, 2021 and she said that's that would be fine. I pulled up at the drive thru on Saturday February 13, 2021 and was told that all my...
Read full complaint and 1 commentCustomer Service
My name is Linda D Moyers.
I live in Petersburg, WV
Our closest CVS is Moorefield, WV
This complaint is about a tech in pharmacy.
One tech blurted out to friends picking up a prescription for me asking if I was still taking my med for diarrhea. To me this should have been done in private and not out in the open so others could hear.
Disappointing!
Rude staff.
I went to the CVS at 2007 BrookPark road Cleveland Ohio 44109 the staff are always very rude. The women at the desk named Terry is just horrid in her attitude she is always very rude and unfriendly like she hates her job sometimes she doesn't even say hello or goodbye. I have gone to many CVS stores in the area and never was treated so bad. Also she the...
Read full complaintPrescription
My wife went to pick up our prescriptions at your store #1636 in mechanicsburg pa. And she was charged $158.16... When she left the drive thru... She called me... She thought it was my gabapentin that they charged her for... So I called my ins.co. And found out that there wasn't a charge sent thru on my account... I then call the store and was told it wa...
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Pharmacy employees
On February 21, 2021 I arrived at CVS in Mesa to find adult diapers and pick up 2 prescriptions from the pharmacy. I am a newbie to being the caretaker to my 81 year old father who for some reason now has much anxiety when he is left alone even briefly. It is just he and I so I was in a rush to get what I needed and get home as you can imagine if you have...
Pharmacy staff
I went to my local CVS on Saturday February 20th to pick up my daughter's prescription. A staff by the name of Jocelyn brought the medication and said it would be $10. I advised her that my daughter has met her out of pocket max for the year on January 26, 2021 and there should be no copay. She said that's what it is and she was not going to do anything...
Read full complaintPharmacy
I am a customer with chronic pain management and have been for over ten years. Dealing with this pharmacy over the last year has been a very difficult experience. What used to take 5 min of my personal phone time per month at HEB or Walgreens now takes anywhere from 2-3 hrs at CVS. They never answer the phone and my particular case involves speaking to the...
Read full complaintLotto machine
Put money into lotto machine at cvs in newbury park at 2120 newbury rd.. Machine jammed and kept my $10.. Sarah ferguson the manger I spoke with told me it was not there problem contact the lotto company.. She laughed at me and asked me to leave when I told her machine says to speak with retailer.. It said on the screen machine jammed contact retailer she...
Read full complaintPharmacy
I have given the pharmacy my information regarding my bank card information, gold rx card and the fact I only want to get a 30 day supply and not 90 day supply of my prescriptions because that is what I can afford. Once again I had a refill that I had to correct to 30 days and asked to have it delivered to me. I was told it would be delivered and it was paid for and everything was good, I have never received my refill and today I get a text that today is the last day for me to pick up my prescriptions and included in that is a 90 day supply of the blood pressure meds. I am tired of trying to get this information registered correctly. It takes so long to stand in line to try and get a refill. I stopped on wed but they were so backed up I left. I am going to have my prescriptions transferred to walgreens because I cannot keep going through this issue everytime I need a refill
Pharmacy portal
I have been unable to login to my account in order to manage my prescriptions for 2 days now. If this is due to volume from scheduling vaccines for the Coronavirus, they should have anticipated this and mad accommodations so as NOT to impact their normal customers.
Desired outcome: Fix issue
cvs extra care card
My name is Valerie Mitchell, my phone number is [protected], my current email address is [protected]@icloud.com. Some one continues to change my email address associated with my cvs extra care card, when I call the person fraudulently pretended to be with CVS, when I hung up, he called me back from [protected] in El Paso, TX. My extra care number is [protected] and I was just calling to update my card info that was illegally changed. The fraudently email address is [protected]@outlook.com or [protected]@outlook.com.. I usually have my receipts emailed to me and I found out it was going to this outlook email account that was stolen from me a few years ago.
Desired outcome: Account monitored
Erica, store manager
on 2/13/2021 I went into store #2790 approximately 1p.m. I took 4 items up to the register where Erica was standing, there were no other customers in line. My daughter walked up behind me just as I asked Erica to price check 3 of the 4 items which were in cosmetics. she scanned 2 of them and when I told her to check the 3 item she said she could not price...
Read full complaintEmployee
I was at the CVS on Southern Artery in Quincy yesterday to pick up a prescription and needless to say the young person at the counter was so incredibly rude. She first told me that when a phone number came on the key pad to verify it. When I told her there wasn't a number she said "then just say yes" which did not make sense to me. At the end of our transaction she put the receipt and instructions in front of me and walked away. I thought the instruction's was an envelope to put the medication in. As she got her belongings and was obviously leaving I called out to her and asked what it (the envelope?) was, and she ignored me. Just then a pharmacist called me over and I told her how rude the woman and she said "I know, and I'm sorry". I get the feeling she has to do that a lot. Anyway that got her attention and she came back and asked me what the problem was and when I started to tell her she told me she was just handing me the receipt and she was sorry if I was having a "bad"day. I told her I wasn't and how rude she was and how she had the same attitude when my daughter in law was in the morning to place the order. She then asked me who my daughter in law was. We are white and I think she has a problem with the color of our skin. She needs to be addressed. Cathy McKunes [protected]
Jublia
My podiatrist called a prescription in to the Levittown NY for Jublia on Hempstead Tpke and when I went to pick it up I was told the price was $585.00, I was shocked and the young man behind the counter said that was the best Price. I paid it my doctor phoned in another prescription to a Pharmacy in Woodbury a private not associated with a chain. I was called yesterday telling me that my prescription for Jublia was to be delivered today it arrived and the price was $65.00. I went back to MY CVS and the Pharmacist had no answer why they charge $520.00 more, first she said it could be my insurance but I have Medicare and it was used in both places, I have Care Mark with CVS and I cannot believe I was ripped off by my own pharmacy. I will be filing a report with the Better Business Bureau
Desired outcome: Return of $520.00
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