CVS
reviews and complaints

I'm not sure if this is my problem or yours, but I attempted to create a CVS account using your create CVS Account using the supplied online form. Everything worked fine until I noticed that everything that contained a number ended up being incorrect. At first I thought I was fat fingering the keys, , but every time I went back to change it, it ended up being incorrect again. This may have been a conflict between my Keyboard and your form. I am using a HP510 computer runing Windows 10. The browser that I use is Microsoft Edge. Please let me know if you have any idea what I need to do. I have never had this problem with any other forms. Thank you

It complained to CVS drug store in 220 Schuyler, Kearny, NJ 07032.
Weill Corner hospital has given patient to monthly refill medication Latanoprost 0.005 % 7.5 ML since 2018, but the drug store to cheat the patient that 7.5 ML (three bottle) to be three month supply. Patient contacted them many times, included called doctor office, Medicare and Medicaid. When Medicare and Medicaid contact drug store, the drug store cheat them and said drug story needed to calculate how much they should provide to customer, they are not provided drug not based on doctor's prescription but based on what they want, Even if Doctor's office to contact them today to give patient 7.5 ml per month, drug store said they cannot do that, because that 2.5 ML is standard supply! What is standard? They told the customer and insurance company that 1 bottle (2.5ML) with15 drops. In fact, Patient have two eye issues and doctor clearly state that drops apply for both eyes, how 3 bottle 7.5ML (45 drops for 90 days) for both eyes? Have they graduated from any school?! This is not work mistake, but fraud, and intentionally, repeat to cheat customer, doctor office, Medicare and Medicaid! Office!

I am a new customer for them, why they do this? CVS is a chain store, complaint management should pay attention to this case, fire, for less give warning to the related worker!

I use Omnipod insulin pump delivery system.
I requested my physician to submit an order for supply of Omnipod MIS 5 Pack.
Somehow an Omnipod Dash MIS 5 Pack was delivered which is not compatible with my unit ( costing $250.00)
In working with a CVS agent it was determined their website defaults to Dash type and because I did not notice it when agreeing shipment it was my responsibility.
I am new to Wellcare and CVS and find their support uncaring and non-responsive to the following.
I am in receipt of a letter from Wellcare indicating Wellcare absolute ppo has provided you with a temporary supply of the following prescription. Omnipod mis 5 pack which I did not receive.
I have a letter from CVS caremark indicating omnipod dash 5 mis pack not part of formulary and the need for exception request was needed.

In my mind the DASH should not have been shipped but agents are full of excuses as to why and refuse to coordinate exchange.

Why is this such a problem I am requesting exchange of sealed Insulin pump supplies?

Vincent Russo
[protected]@twc.com

I received a gift from my sister for Subway, three cards, $10 each. It was unopened, had the product receipt which showed the date, amount and product. T first tried to return it to the store located at:
1. 6201 Hollywood Blvd Ste 126, Los Angeles, CA
I asked the young lady at the register for a refund. The young lady told me twice, "We can't refund, we don't sell these cards." I asked to speak to the manager. He contradicted the young lady and told me "it was company policy not to refund on gift cards but we do sell them."
2. 7021 Hollywood Blvd, Los Angeles, CA 90028
The young lady at the register was very caustic as she told me "they don't refund cards" and she called her manager. The manager explained they do not refund cards. When I asked why, she told me it was company policy. I gave her an example of the birthday card, and was told, I could get a refund for the birthday card but NOT the gift card. I then asked a question, she could not answer." Why would you sell something that can not be returned. How is that customer service?" She could not find a response.
3. I walked across the way to the Subway store. She verified the cards were all good but since I did not buy them from Subway, they could not refund the cost. BUT she did mention that they do not handle cash refunds due to the Coronavirus.
But the question remains.
How in good conscience can you sell something that cannot be refunded?

I understand CVS is no longer including the weekly ads in the newspaper, not sure if this is a rumor but 95% of their customers are seniors, we need the ads, can you help? Financially for this company this would be a huge mistake, I hope you can help us, I think the economy is bad enough, I have no idea what " Going digital means" and I will move on like thousands of others

Thank you

There has to be a better way to package these pills. Directions say to peal back /cut edge and then tear back to peel Impossible., I have to cut around the pill and then try to remove pill.I take IC Alendronat E sodium tablets and the package is so easy to peal back foil to remove the pill.
Please look into a betterr/easier way to remove the pills, or better yet still go back to having them in a bottle - no cutting package
Thank You
Lucille Barry
[protected]@yahoo.com

Just to let you know I will never be entering your store again since you have taken an adversarial position against the President of the United States and by proxy over 74 million people who voted for him and are in support of him. We find this type of totalitarian discrimination totally unacceptable.