Handling pills with bare hands in covid time
On February 4, 2021, around 11:30am I went to get several prescriptions filled up at CVS, 1443 Richmond Rd, Lyndhurst, OH. As I was waiting in front of the window, I saw an employee manipulating pills with bare hands - no gloves. She was transferring pills from a large container into a funnel. When pills got stuck, she put her hand into the funnel, moved...
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February 9, 2021
Dear Sir or Madam:
This afternoon I had the unfortunate experience of attempting to pay by phone to your pharmacy on 10901 West Broad Street, Richmond, Virginia, for a breathing apparatus, together with a prescription, for my son who has Covid-19, is unable to make the trip himself and sent a friend, and was having difficulty breathing. Your staff member in the pharmacy, siting company policy, refused to allow me to make the payment and therefore risked the life of my son if we had no other way to pay for it. I live 250 miles away. I use my card to pay any and all of my bills by calling and giving the numbers over the phone every month and have done so for years. Your point of sale is grossly faulty in that it cannot receive a payment over the phone. It defies reason. Can it be that your staff member is misunderstanding your policy?
I realize that there is a risk of accepting a fraudulent payment, but I believe there should be a legal disclaimer of some kind so that a third party can pay for a prescription by phone in the case of a life or death issue. Having a policy that restricts commerce in this wise is unconscionable; it is self-defeating and thwarts the reason you are in business in the first place. We are in an emergency situation in this country and your business is showing itself not tooled to handle it. Your uncomprehensive policy which limits the free access of a critical medication is at best unacceptable. I urge you to contact your legal team and determine a way to accept payments by phone that is safe for both you and the patient, or your most recent sales ad encouraging people to "Treat Yourself Well" is misleading and crumbling at its foundation.
Sincerely,
Mary Keith
Desired outcome: A sincere letter of apology and a promise to make an attempt to remedy the problem.
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