Customer service
Michael at store 9943 was absolutely out of line. I tried to use a $2 off coupon for my husbands purchase, michael said nope not on alcohol, which the coupon doesn't say, so I asked him where does it specify that? He told me I have to be smart! I said excuse me?! He said, you have to be smarter than the receipt! I said did you really just say that to me?...
Read full complaintCashier-MaryAnn
I was at that CVS on Feb13 2021 at 2.20 pm. Im 66 years old and disabled. I went in to get a valentines card. I went in without a mask. I did not realize it till I got the card and was walking to the front. There were alot of customers inside the store and no won advised me that I had no mask on. I got to the front to pay for my card and that cashier in a...
Read full complaintEmployee complaint - Paige Lehman Store #9213 - extremely concerned customer
Good Evening,
I am a regular customer at your store #9213 on Ellsworth & Brown as well as my daughters. This evening my girls came in to your store to buy nail products for their "girls night" and noticed they were being closely followed everywhere they went. They were both very uncomfortable by this and asked the young lady "why are you following us". The young lady responded that she was just doing what she was told by her manager, then said that she was the manager - Paige Lehnman. One of my girls responded that she is a paying customer and comes here often and their was no reason to follow them. Paige then lunged towards my daughter who was knelt down looking at polish and tried to grab her items from her hands and told them they have to leave. My daughters didn't respond in the best way however Paige was way out of line. I will not return unless I know she is no longer at that location. You are more than welcome to contact me on my person cell if you need any further information. 480.229.7073 Sheila Brown.
Triumeq
Hello there, my name is Erasmo Cortes, and I want to file a complaint. You see I suffer from Hiv, I am not completely sure how it all works out, but I started a new treatment and my insurance is being kinda effy on how I get my medications, I get it, it's a lot to deal with. I called CVS on Thursday midday after contacting my insurance, I explained to them...
Read full complaintCOVID Vaccination -- CVS Site Does Not Permit Users to Schedule Available Apppointments
Issue: I am unable to schedule an available appointment in Virginia.
Actions taken for timeframe beginning at 12 am, 2/13/21
1. I accessed cvs.com > Covid-19 Vaccines portal > Virginia
2. I used (am using) two computers and operating systems since that is how I got to view appointments for the first time on 2/12/21.
3. All Viginia appointments were unavailable until approximately 4:30 am., when the system updated and all Virginia sites showed an "Available" status. (See attached screenshot: "Appointments have been available ...")
4. Since then, only Harrisonburg has had a status change to Fully Booked. ("See attached screenshot: "Harrisonburg is the ..."
This suggests that others have been able to book appointments either on the site or via the phone.
5. Upon clicking "Schedule an appointment now" for available appointments, I receive a message that all appointments are booked. (See attachment: "This is the window ..."
6. I have been on the customer service line for 50 minutes as of this sentence attempting to book an appointment via phone. The elapsed time of this call is displayed in the previous screenshots according to the time I took the shots.
Desired outcome: Book an appointment with CVS for a Covid-19 vaccination
Handling pills with bare hands in covid time
On February 4, 2021, around 11:30am I went to get several prescriptions filled up at CVS, 1443 Richmond Rd, Lyndhurst, OH. As I was waiting in front of the window, I saw an employee manipulating pills with bare hands - no gloves. She was transferring pills from a large container into a funnel. When pills got stuck, she put her hand into the funnel, moved...
Read full complaintPolicy
February 9, 2021
Dear Sir or Madam:
This afternoon I had the unfortunate experience of attempting to pay by phone to your pharmacy on 10901 West Broad Street, Richmond, Virginia, for a breathing apparatus, together with a prescription, for my son who has Covid-19, is unable to make the trip himself and sent a friend, and was having difficulty breathing. Your staff member in the pharmacy, siting company policy, refused to allow me to make the payment and therefore risked the life of my son if we had no other way to pay for it. I live 250 miles away. I use my card to pay any and all of my bills by calling and giving the numbers over the phone every month and have done so for years. Your point of sale is grossly faulty in that it cannot receive a payment over the phone. It defies reason. Can it be that your staff member is misunderstanding your policy?
I realize that there is a risk of accepting a fraudulent payment, but I believe there should be a legal disclaimer of some kind so that a third party can pay for a prescription by phone in the case of a life or death issue. Having a policy that restricts commerce in this wise is unconscionable; it is self-defeating and thwarts the reason you are in business in the first place. We are in an emergency situation in this country and your business is showing itself not tooled to handle it. Your uncomprehensive policy which limits the free access of a critical medication is at best unacceptable. I urge you to contact your legal team and determine a way to accept payments by phone that is safe for both you and the patient, or your most recent sales ad encouraging people to "Treat Yourself Well" is misleading and crumbling at its foundation.
Sincerely,
Mary Keith
Desired outcome: A sincere letter of apology and a promise to make an attempt to remedy the problem.
no coupons
no 5 dollar coupons pharmacy need 3 coupons no response cvs
Care card-so called
I entered your bloomfield, ct store this morning and had 10.00 on my care account, your company charged me $5.00 to my checking account Gave the clerk my phone number, was told that there was no coupon for my 10.00, tells me that I owe 8.29, I pay, then says, wait you have something on there, has me put my phone and info back in, a pop up comes saying that...
Read full complaintReturn money
Ii was at one of your stores on January 1 2021. I was buying reduced Christmas decorations. The decorations was half price. The cashier charged me full price. Instead of returning the money he gives me a 5.00 extrabucks, he said no expired date so I said okay. I go to use it on 02/03/2021 the cashier said I can't use it because it has expired. I explained the matter, still no good. I want my money.
Read full complaintPharmacy services
On 2/4/2021 went to drive through pharmacy for my son-in-law prescription pickup (he doesn't drive and is handicapped). The window service has a note that it is "broken" and "come inside", which I really don't want to do during a pandemic. That is my first complaint. Complaint #2: Inside and of course there is a line of 6 people in front of me. It's my...
Read full complaintPrescription “out of stock”
I have been a long standing patient of this particular pharmacy. It changed over to cvs awhile ago, but recently it has become an absolute nightmare. Not only does the pharmacist act demeaning and sometimes downright rude, when I am getting my prescriptions filled, for many months, on and off, when it comes to the "controlled substances" only, they are out...
Read full complaintGuest orders
We had a snow storm yesterday in New Jersey. My husband had to go to CVS today, Feb 2 to pick up my prescription. He went to Store #1158 on Harrison Ave in Nutley NJ. Store Manager Laura DiBiasi. My husband went to the drive thru that had signs up indicating that is was open. However, although there were other car tracks there, it wasn't plowed...
Read full complaintPharmacy and store
I have been using this pharmacy for over 30 year and because of poor management I am forced to go somewhere else. Wait on line forever inside and out. Some behind counter are not friendly. Prescriptions have been filled wrong. Front end leave us no choice and push for self check out. Store is a mess. Carpets need to be vacuumed and clutter everywhere...
Read full complaintThe pharmacy and pharmacist Taylor
I received a call from the cvs pharmacy, pharmacist taylor (name given by front end store person in charge at the time) this call came in at 17:26. Taylor immediately began to reprimand me because (according to taylor) I was trying to have my doctor send prescriptions into multiple pharmacies apparently to get more pain medications than I am allowed. While...
Read full complaintPharmacy
Rude and disreceptful pharmacist,
Read full complaintFraud
I received notification from my insurance agency that they were billed for a prescription for Wixela Inhub 100-50. I did not order this medication nor did I have it on automatic refill. In fact, I had a consultation with a pulmonary specialist who changed the dosage to 250-50 and I had it called into a different pharmacy. What I think CVS did was contact...
Read full complaintPharmacy services
Your female pharmacist who works weekends probably needs help and is incredibly stressed. It had turned into unacceptable customer service. Store is in Briarcliff NY. This weekend is not much different from other times except she is yelling at customers now. We have compassion and understanding, we have dealt with it for months but today was the final...
Read full complaintQueen mattress foam topper
On January 13, 2021 I purchased a queen mattress foam topper at CVS Ridge ave store in the Roxborough section of Philadelphia I placed on my mattress and slept one night on it when I woke the next morning I had a bad rash all over my body and my Doctor. Joan Gruzbowski at PCOM Roxborough office [protected] prescribed me medicine for the rash to heal. Since...
Read full complaintServicing my humalog prescription
I have been dealing with type 1 diabetes for twenty years. January 22, 2021 I had an appointment with my endocrinologist. In discussing some problems I was having with the CVS Pharmacy, she was shocked to learn I was being charged for Humalog. It seems this has been happening in error for about 5 years. Her nurse immediately called CVS and explained how to...
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