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csgr# 0574523 st# 9605 help by : Javier
He so rude nasty he does discriminate me as a customer his eyes so red he coughed in my face with 1/2 covers his face please I want you to investigate that person behavior at 4.30 pm in the Store and the manager was there and never act or say anything wish I was shock CVS losing customers because this kind people working there an because there behavior
Read full review of CVSHave my prescription ready
I have filled my prescription several times at the pharmacy I needed a refill my doctor called up a refill the status went from on backorder to inactive where did my prescription go and where is my medication. I need my prescription and I can't get anybody to give me a straight answer please help if I understand this correctly it's showing that it was the last filled last month which it wasn't i'm still waiting for the refill.
Read full review of CVSCovid 19 testing at cvs drive thru pick up prescription window
I am glad cvs is testing for covid free but I am against sharing the same space /area/drive thru and bin that covid testers are passed through and
Covid bin attached to same area window space as pick up prescriptions if covid is so dangerous why is this happening I had to switch pharmacies from walgreens to cvs the first of the year due to my insurance and saw this at the prescription drive thru window where there was a line of cars amongst them were people wearing masks in cars pulling up to the window getting the swabs from the same window and bin I get my meds and then dispensing the swabs in the covid bin right at the same window area I am appalled and concerned for my health as others when hospitals have outside coned off tented areas and are some are wearing hazmat suits please do this testing away from area where clients are picking up medications please this is a health hazard
Desired outcome: Find different cvs Covid drive up center
Answer the phone
You can't do anything useful on the CVS pharmacy website - it just doesn't work. If you call the store #7808 you are put on permanent hold and after 15 minutes the call is still not answered. Call the store back and get the store manager to tell the pharmacy to pick up and get put on hold again for another 10 minutes - still no answer. It would appear that CVS hates their customers so much that running them off is the plan
Read full review of CVSRewards program
This has happened to me numerous times. I buy a prescription using my phone number, I get a long receipt with reward points. Last Thursday I purchased prescriptions, the next day I went to make a purchase and use my reward points and was told no account existed. Why can I purchase one day using my phone number and the next day my account does not exist and I can not use the $7 in store coupons for my purchase.
Read full review of CVSPharmacy and my medication
I really hate to complain about the pharmacy on 128-130 Kennedy Street, NW, Washington, DC. However, I am very upset about me having to go almost 2 1/2 weeks without a vital medication that I needed. I tried calling for a refill and was at first told that they needed to contact my doctor. I could not understand and no one was able to make me understand why this was needed when there were 3 refills and did not expire until July 2021. They have never had to contact my doctor before and since I had received four other prescriptions prescribed by the same doctor. Then when I called again I was told again about the doctor who I knew for a fact was on vacation and again was given the run around but no reason why my doctor had to be contacted. Then finally last Friday, I was told they were waiting for the medication to be delivered and would be contacted when it came. This medication was not given to me until today when I called very upset about the shoddy treatment I felt have been receiving. I remember the gentleman who use to be head of the pharmacy department who has since retired. When Fred was at this store, if they were out of particular medication he would call other stores to see who had it and then would tell where to go. Since his retirement the pharmacy staff aren't as efficient and therefore, I feel I have no recourse but to take my business to your competitors. I'm a senior citizen and have several friends who frequent this pharmacy and we all have been complaining about the poor service since Fred's retirement. You are loosing customers and will continue to loose them if this incompetence persists.
Pharmacy
This morning the online prescription renewal at 318_797-3665, is stating it is having problems refilling prescriptions. So, just before 11am, I call my local CVS Pharmacy to place the renewal (located on the corner of Youree and 70th in Shreveport, LA). I am on hold for 30 minutes and then get disconnected. I am on hold a second time and it has already been...
Read full review of CVSMask wearing is not enforced
People are always in the store not wearing masks. The manager tried to enforce the mask policy the last time I was in the store and the man he confronted got in the manager's face and was verbally abusive. He still bought his beer at the checkout and left. The signs that state masks are required are outside the store. I decided to go to CVS this week hoping...
Read full review of CVSPoor customer service
Yesterday, at the CVS on State hwy 36 and Palmer Ave., W. Keansburg NJ, I inadvertently left a small plastic envelope containing my medicare card, health insurance card, etc., on the front checkout counter. When I realized I had left it, I immediately called the store to ask if the cards were there. I was told they were. However, I am presently recovering...
Read full review of CVSMissing 75 pills from prescription
1/5/20 I went thru the drive-thru at the Azle, TX CVS. I picked up 3 month supply of Metformin and oxycodeine. After getting home I noticed it was not the RX I was expecting, so I called to do a refill and spoke with Matt. After I hung up, I started counting the pills because I have had pills missing two prior times! This time I was short 75 pills of...
Read full review of CVSPharmacist
I can't breathe with a mask on my nose and clairemont town square pharmacist refused to fill my prescription despite they had said they would. I had no one near me and I kept the distance and the pharmacist bluntly refused to give me other options to fill in my prescriptions They wasted my time. Cdc website states "people who can't breathe should not...
Read full review of CVSNot receiving an email receipt so now I can't exchange hearing aid batteries
On 12/31/2020 went to CVS 3915 Durand Ave, Racine WI. to pick up my prescription of NovoLog and saw hearing aid batteries on sale so I pick some up. Went to pharmacy and picked up prescription and paid for batteries also. Teller handed me my bag and I asked where is receipt and she said it will be emailed. Said ok. Well got home and saw they were the wrong...
Read full review of CVSLack of service
Sadly for far too long there has been one issue after another with CVS & with CVS Caremark.
Too many to get into now, but the State of CT is apparently in some form of corruption with CVS / CVS Caremark forcing those of us on state plan through employment to only be able to fill 90 supply's for mail order through Caremark.
More frustration than it is worth! The hold times whether fir the store or online are insane and ridiculous to get to someone who is incompetent or straight out lie and pull the answer they may give ya out of their [censored].
You wait wait wait fir prescriptions that more often than not need another call or many re- written prescription from your doctors office.
If they are to finally send a prescription, you could wait weeks until another prescription they have is "ready" to be shipped.
It's just a frustrating bs process and I think they ought to be out of business.
Desired outcome: Shut down Cvs
Pharmacy
12/30: given positive diagnosis for covid - dropped prescription off at 8:15 (pharmacy opens at 8, opened late, was told my prescription would be ready in 30 to 45 minutes. Called back in 2 hours and was told it would be ready in 5 minutes. Left my home and received a phone call that crosby did not have my prescription and that it would be ready at Sheldon...
Read full review of CVS and 1 commentManagement attacked me for complaining about sick employee at register
Management at this store is wilfully ignoring Covid-19 safety protocols, putting customers in danger and attacking when customers complain. When I confronted your Manager about an obviously sick employee working behind the register, the sick employee told me to leave the store if I didn't like it. She did not say she was not sick; she told me to leave. She...
Read full review of CVSPharmacy
I went in to CVS to pick up my prescription witch was on automatic refill it was due to be picked up on the 28 th of December when I went in to pick up my prescription I was told my prescription was expired I still had two refIlls left I tried to explain this is my December refill The staff in there was very combative there was no management in the store it...
Read full review of CVSService
At 3:30 on 31 december 2020 I entered the store (4400 cleveland ave) columbus, oh 43224, store # 3413 to pick up my prescription. I asked the representative where the bathroom was and he said "we don't have one". I then said "I need to pick up my prescription". I showed my identification and as I left, I encountered josh the store manager. I asked him about...
Read full review of CVSCustomer Service Representative Malcom
I called CVS 4 times to resolve one problem and even then the problem still exists. I first called customer service and was advised to contact the pharmacy directly. They refused to help me and sent me back to customer service. I spoke to Malcom who asked for my name, date of birth, and prescription information at least three times. My patience was up by this point and I asked for a supervisor. He refused to transfer me several times and became robotic in his response. I really HATE CVS and will ask my employer to switch. I cannot be the only person that received such incompetent, unprofessional service.
I was denied a medication and would like to have that medication approved.
Desired outcome: I would like to have Malcolm undergo training again to learn how not to angatogize customers. I would also like to have my medication approved for payment
Customer Service
Store #11090 on Wells in Chicago Il
I live in Nebraska and was shocked that your senior hour is 9-10. My daughter who is 9 months pregnant, along with her 21 month old daughter, pushed their stroller through the snow to pick up some gatorade at 0945 as she is having braxton hicks contractions. She was stopped at the door, was not allowed to enter an EMPTY store. 3 people, one was a manager, would not let her obviously pregnant body in. She can't even zip her coat now.
Guess that is why I go to Walgreens. In Nebraska, pregnant ladies are included with seniors and senior hour is much early than 0900.
Desired outcome: use better judgement. We all know pregnant woman are a high risk category
Employee unfit to be manager
Hello, I am a resident in Garner NC, and a regular CVS customer. I saw this video last week that showed one of your employees (a manager no less) was not only committing fraud while on duty, but her actions caused a very unpleasant scene in your store. A link to the video can be found below. I recently discovered this manager is still employed, and frankly...
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
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5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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