Pharmacy services
Your female pharmacist who works weekends probably needs help and is incredibly stressed. It had turned into unacceptable customer service. Store is in Briarcliff NY. This weekend is not much different from other times except she is yelling at customers now. We have compassion and understanding, we have dealt with it for months but today was the final...
Read full complaintQueen mattress foam topper
On January 13, 2021 I purchased a queen mattress foam topper at CVS Ridge ave store in the Roxborough section of Philadelphia I placed on my mattress and slept one night on it when I woke the next morning I had a bad rash all over my body and my Doctor. Joan Gruzbowski at PCOM Roxborough office [protected] prescribed me medicine for the rash to heal. Since...
Read full complaintServicing my humalog prescription
I have been dealing with type 1 diabetes for twenty years. January 22, 2021 I had an appointment with my endocrinologist. In discussing some problems I was having with the CVS Pharmacy, she was shocked to learn I was being charged for Humalog. It seems this has been happening in error for about 5 years. Her nurse immediately called CVS and explained how to...
Read full complaintPharmacy
Date of Incident: January 28, 2021 Location of Incident: 1025 Middleton Road, Aberdeen, MD 21001 CVS Pharmacy once again is screwing up with my prescription. This started happening at a different location, but the location posted had the same problem today too. They sent back my prescription without warning me in advanced and was not going to be able to...
Read full complaintCreate an online CVS account
I'm not sure if this is my problem or yours, but I attempted to create a CVS account using your create CVS Account using the supplied online form. Everything worked fine until I noticed that everything that contained a number ended up being incorrect. At first I thought I was fat fingering the keys, , but every time I went back to change it, it ended up being incorrect again. This may have been a conflict between my Keyboard and your form. I am using a HP510 computer runing Windows 10. The browser that I use is Microsoft Edge. Please let me know if you have any idea what I need to do. I have never had this problem with any other forms. Thank you
Pharmacy department
Writer went in to pick up prescription. Showed ID after P. Tect (Daya) asked for BD. writer showed ID again and asked, "didn't you see it when I held it up?" Daya, "you don't have to have attitude!" Stated aggressively. Writer, I was only asking a question. Daya, "you don't have to be rude!" Again, I was only asking a question. Writer stated, "Dealing w...
Read full complaintPharmacy
I am a customer at CVS, Pawling, NY. I called the store on 1/22/21 to have the pharmacy call my doctor for renewal of a prescription. I called this morning, 1/25/21 to get an update on that medication. I was told that the prescription had been refilled on 12/26/20 and mailed to me on 12/30/20. I advised the pharmacist that I did not receive the medication...
Read full complaintMedication and poor customer service
My doctor called in an inhaler and I asked my teenage son to go by and pick it up. The pharmacist Jennifer did not explain the $295 co pay or possible side effects of the medication. My son paid with his debit card not fully knowing what the charge was. Before leaving the drive through my wife advised my son to return the medication. The pharmacist was rude...
Read full complaintManagement attention: Schuyler, Kearny, NJ drug store cheat customer, medicare, medicaid and doctor's office
It complained to CVS drug store in 220 Schuyler, Kearny, NJ 07032.
Weill Corner hospital has given patient to monthly refill medication Latanoprost 0.005 % 7.5 ML since 2018, but the drug store to cheat the patient that 7.5 ML (three bottle) to be three month supply. Patient contacted them many times, included called doctor office, Medicare and Medicaid. When Medicare and Medicaid contact drug store, the drug store cheat them and said drug story needed to calculate how much they should provide to customer, they are not provided drug not based on doctor's prescription but based on what they want, Even if Doctor's office to contact them today to give patient 7.5 ml per month, drug store said they cannot do that, because that 2.5 ML is standard supply! What is standard? They told the customer and insurance company that 1 bottle (2.5ML) with15 drops. In fact, Patient have two eye issues and doctor clearly state that drops apply for both eyes, how 3 bottle 7.5ML (45 drops for 90 days) for both eyes? Have they graduated from any school?! This is not work mistake, but fraud, and intentionally, repeat to cheat customer, doctor office, Medicare and Medicaid! Office!
I am a new customer for them, why they do this? CVS is a chain store, complaint management should pay attention to this case, fire, for less give warning to the related worker!
Desired outcome: fire or give the warning to the related worker
Covid testing
I would like to file a complaint about when my son went to CVS in Chamblee Tucker Ga. He went to get a covid 19 test and the person that was supposed to administer the test handed him the swab and told him to do it himself. To push it far up his nose as he possibly could. This is an unacceptable practice. There are several things that could have went wrong...
Read full complaintVA medication
The VA phoned into the Winsted, CT store, [protected], a perscription for Atorvastatin 80 mg. When I went to pick up the order, they tried to charge me $56.00+, when I complained that the VA called it in and that they should bill them for the medication, they dropped the price to $6.12. I want a refund for the $6.12, and for you to educate the staff there how VA prescription orders are handled.
Read full complaintCaremark mail order pharmacy
I use Omnipod insulin pump delivery system.
I requested my physician to submit an order for supply of Omnipod MIS 5 Pack.
Somehow an Omnipod Dash MIS 5 Pack was delivered which is not compatible with my unit ( costing $250.00)
In working with a CVS agent it was determined their website defaults to Dash type and because I did not notice it when agreeing shipment it was my responsibility.
I am new to Wellcare and CVS and find their support uncaring and non-responsive to the following.
I am in receipt of a letter from Wellcare indicating Wellcare absolute ppo has provided you with a temporary supply of the following prescription. Omnipod mis 5 pack which I did not receive.
I have a letter from CVS caremark indicating omnipod dash 5 mis pack not part of formulary and the need for exception request was needed.
In my mind the DASH should not have been shipped but agents are full of excuses as to why and refuse to coordinate exchange.
Why is this such a problem I am requesting exchange of sealed Insulin pump supplies?
Vincent Russo
[protected]@twc.com
Desired outcome: exchange for correct Omnipod
I have been on the phone for over 6 hours with CVS and 10 with Wellcare as all agents need to review issue and not read information in file
Gift card
I received a gift from my sister for Subway, three cards, $10 each. It was unopened, had the product receipt which showed the date, amount and product. T first tried to return it to the store located at:
1. 6201 Hollywood Blvd Ste 126, Los Angeles, CA
I asked the young lady at the register for a refund. The young lady told me twice, "We can't refund, we don't sell these cards." I asked to speak to the manager. He contradicted the young lady and told me "it was company policy not to refund on gift cards but we do sell them."
2. 7021 Hollywood Blvd, Los Angeles, CA 90028
The young lady at the register was very caustic as she told me "they don't refund cards" and she called her manager. The manager explained they do not refund cards. When I asked why, she told me it was company policy. I gave her an example of the birthday card, and was told, I could get a refund for the birthday card but NOT the gift card. I then asked a question, she could not answer." Why would you sell something that can not be returned. How is that customer service?" She could not find a response.
3. I walked across the way to the Subway store. She verified the cards were all good but since I did not buy them from Subway, they could not refund the cost. BUT she did mention that they do not handle cash refunds due to the Coronavirus.
But the question remains.
How in good conscience can you sell something that cannot be refunded?
Desired outcome: An answer!
I would like my medication delivered
I was charged twice for a delivery and them was told because i'm a husky a member I cannot get this service, I have been waiting over two weeks for my prescriptions and still do not have a refund for the charges
Read full complaintCovid testing
CVs Mineola TX showed up for test 30 min early per website instructions and lady at window said she could not do the test because there were 2 people ahead of me that were not here yet she told me to come back in 20 min and she might be able to do me then... I was the only one there showed up at 10:00 am 30 min early... We come to CVS as instructed on website for COVID-19 testing feeling awful and are told to come back
Read full complaintManners, attend to complains warmly and ascertain problems. Simply be nice
The worse customer service. I am a prior authorization specialist for a specialist Dr and my patient uses this location to fill all his prescriptions. patient's medication has been covered for over a month and CVS Pharmacy has just been giving him the run around stating that the insurance hasn't approved his medication. This is just sad, patient trust their...
Read full complaintNo paper ads?
I understand CVS is no longer including the weekly ads in the newspaper, not sure if this is a rumor but 95% of their customers are seniors, we need the ads, can you help? Financially for this company this would be a huge mistake, I hope you can help us, I think the economy is bad enough, I have no idea what " Going digital means" and I will move on like thousands of others
Thank you
I want/need my meds!
On 01/15/21, I had my diabetic and antidepressant meds sent to CVS pharmacy on 5350 Cypress st in West Monroe, LA and they called me and told me that they don't accept United Healthcare insurance any longer and that I would have to call a different pharmacy to see if they accepted it and they could get it transferred. I called Walgreens, they accepted my...
Read full complaintAnti diarrheal & anti gas
There has to be a better way to package these pills. Directions say to peal back /cut edge and then tear back to peel Impossible., I have to cut around the pill and then try to remove pill.I take IC Alendronat E sodium tablets and the package is so easy to peal back foil to remove the pill.
Please look into a betterr/easier way to remove the pills, or better yet still go back to having them in a bottle - no cutting package
Thank You
Lucille Barry
[protected]@yahoo.com
Desired outcome: Easy way to remove these pills
A public apology for what happened and that they will not set on orders for a week at a time
Our grandson was to start a certain medicine on 16 Jan 2021. The pharmacy had the order for this medicine on 11 Jan and they did not even order the medicine until some time on 13 January and then told me the medicine would not be in until Tuesday of next week after telling my daughter that it would be on Friday the 15th but when I to pick up the medicine...
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