CVS reviews and complaints 1
View all 3328 complaintsCVS - Customer service, store not clean
I've been going to CVS same location for 25 years. The store and customer service has gone down drastically.
Lately, the store has been a mess, customer service is below par, untrained staff and self checkout is undesirable. I watched several customers stand in line waiting for assistance before they even noticed the self checkout machines. What has happened to the human touch? It use to be nice entering the store and being greeted by your name.
Photo machines don't work. Staff aren't trained to assist customers.
Due to the lack of attention at this location I am considering moving my family's prescriptions. I worry that the messiness spills over to the pharmacy department.
The pharmacy has its own issues. They can't seem to get my automated prescriptions done correctly. Every few months I have to call them to get something corrected. This has been going on for years.
Do Better! Don't follow the trend. Keep that personal touch.
Desired outcome: Better training, invest in location and your staff.
Latest CVS Reviews
Pharmacy - refused to sell me my prescribed insulin Pharmacy Despicable customer service Mixed Experiences at CVS - A Customer's Perspective cvs pharmacyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!