CVS

I had purchased a lash lengthening product called rapid lash in your store under my care card number a few weeks shot..I developed an allergic reaction to the product. I had thrown away the packaging when I bought it…. I call the parkesburg cvs store this am to ask if I could return since I had a reaction to the product…. I was told yes bring in the product. When I arrived the manager Dian was extremely rude and stated she would not give a return unless I had the original packaging…..she did not offer a solution to the problem and said I was miss informed when I called…. The most frustrating thing about this situation was how rude she was to me….I have been coming to this cvs since it’s opening and I have never encountered anyone this rude.

I am asking for a credit toward this product I had the reaction to from this cvs. Isn’t there a way it could be tracked from my credit care or my extra care card. This product was expensive $49 or I would just let it go.

Thank you in advance for your response….

I would also suggest training for your manager on duty this afternoon…

Sincerely

Karen Worst

[protected]

I was at the sunny isles location today I can give you the phone number but I do forget the address. (305) 945-4712

I got a text to pick up my prescription there have been a few times when they haven’t been very nice and the manager has helped me and been very nice I moved from California and the experience with CVS here has been horrific so I try to get one that I liked but today it was a very bad experience

I got a message that my prescription was ready so I was going to pick it up my doctor had a very hard time with them I had a good experience last time as I mentioned the manager took care of me so I went up and I asked this woman if she was ahead of me but of course she pretended that she didn’t speak English she looked at me and put her hand like no problem go ahead we’re waving so when I went up to wait she came over and then Spanish said some thing and pointed like she wanted to go ahead of me so I didn’t quite understand her and then I asked if anybody spoke Spanish and of course they all said no but they do and afterwards I heard her speak English so she lied so basically the woman got mad at me and started yelling I got quite upset and left the line and said I’ll just pick it up another time in the woman goes no wait so I did leave and then I saw that the woman had stepped away obviously the woman didn’t have her prescription ready she was going to ask a question but wanted to go ahead of me I don’t have a problem with that but she pretended that her prescription was called so the woman behind the desk was very rude to me going on a trip where we have a family she was already in the stress so I went back and I asked the woman do you speak English because before she didn’t speak English and then she tells me now with an attitude of course I speak English I work here I was really ready to lose it so I went to the other line and thought maybe someone could help me because she was so rude but that line was quite long so after being rude I just left the store and put my hands up I was crying and my blood pressure was really high I had to come myself down she really upset me feel free to call me. I will have to go back when I’m back from my trip to pick it up as it is a necessary prescription

[protected]

I have been trying all afternoon to reach someone, anyone who can tell me anything about whether cvs (and specific locations near me) will offer the covid vaccine to kids under 5 — specifically my 3.5 year old — once those vaccines are approved next week.

I have called the local pharmacies/minute clinics, tried calling the main customer service line, and I have been stuck in a bunch of different phone hole rabbit trees that I have gone down, been transferred around to other numbers and departments, with no success. I either cannot get a real person to answer, the people who do answer do not know anything, or I wait on hold forever and then the line disconnects.

Why is this so hard? I hate your phone tree options. I just want to talk to a real human being who can answer this very basic question. I have been waiting forever for a covid vaccine for my kid, and now I keep seeing reports that it will be available "as soon as june 20/21." why can't I find out if you will offer it?

Dear Customer Service: I went to CVS today at 11:50, June 10th at your IMOLA STORE, NAPA to see the pharmacist. I was in extreme pain due to severe constipation. I wanted a quick remedy. I told the asst. 1) I wanted to see a pharmacist and 2) it was an emergency. The pharmacist yelled that "I'm busy" will help soon. I waited for 2 minutes and then said, "I am really hurting." She replied, "I'm busy." After another 2 minutes I was furious and left! Is this anyway to treat a customer who is in pain?

I will never return to CVS and will make sure no one I know uses CVS. This pharmacist should be reprimanded, if not fired! Why would she not help a customer in pain, who said it was an "emergency.?" I do not understand this.

Mara Adelman, Ph.D.

[protected]@seattleu.edu

Good Evening,

My name is Anne Dorsey. On May 16, 2022, my 24 year old daughter suffered a massive heart attack, causing extensive damage to her heart. We are shattered.

When I went to the CVS Pharmacy on 11200 Reisterstown Road, in Owings Mills Maryland, on June 7, 2022, I had a disturbing experience.

When I questioned the cashier about the price of my daughter’s refilled heart and blood medications, the pharmacist came to see me. He told me that I was rude and offensive. I slid my credit card in to pay for the bagged heart prescriptions. As I went to take the prescriptions, the pharmacist grabbed them and would not let me have them. He then told me I had to describe each prescription and what it did. He had the bags at this point. My daughter takes 9 medications and he was withholding 4 of them. I told him that they were refills and explained her blood disease and massive heart attack in front of a now growing line of people. I began to sob and had to explain her condition now in front of a crowd. He still refused to hand over her medications. My daughter was sitting in the car with a defibrillator vest on for nearly an hour while the pharmacist continued to stare me down and call me rude and offensive.

I called my daughter’s cardiologist and he attempted to speak with the pharmacist. Eventually, the pharmacist let the cashier hand me three medications but he withheld the Eliquis, despite a call or two from my daughter’s cardiologist. This is unacceptable and dangerous.

We have been through hell and have no time to deal with an unethical and cruel pharmacist. He refused to provide his name.

I have had to transfer my very very sick daughter’s medications to another pharmacy.

This is unacceptable and appalling. It is my hope that this is addressed and another heart broken family does not have medication withheld or endure this abusive, negligent, and potentially dangerous behavior.

I hope to receive a response.

Respectfully,

Anne Dorsey

[protected]

[protected]@gmail.com

The Pharmacy is a big disappointment; prescription is filled when CVS wants to fill them I rarely get my prescription on time, and pharmacist Tony Wy or Tony Whip is the worst, he could care less of CVS clients, he provides no help, Jarmal the reginal is also not able to provide reason as to why the store never picks up the phone to help with issues a patient may have, reginal Jamar never was able to explain why my sensitive prescription are being missed and not filled even after, I called in to refill my prescription around 05/03/22, after a week of nothing being filled, I had to have my doctor electronically fill the scripts 3 times, Once on 05/09 then around the 20th again on 06/03, I also walked in to the store and spoke to your pharmacist Tony Wy or Tony Whip he took my cell phone number and said he would contact my doctor the system is rejecting my prescription then I asked him why and he said its CVS system that's all he said and that "I will call you once everything was filled", which confused me, why is he delaying this, I just told you it's been a month since getting my prescription filled, he should've filled the script when I was there.? Finally, the script was filled on the 3rd of June, and no one called or even texted until when my doctor called to inquire on why the script wasn't filled. I also provided Mr. Tony Wy or Tony whip my cell phone number for him to call once script is filled, he never called.

I brought these concerns to Jamal and the only thing he did is fill out a complaint and have Mr. Tony call me to tell me the script is ready to pick up. Jamal conference me in with Tony and then Jamal just hung up and left me on the phone with Tony Wy and never gave me a resolution or an assure of any of my concerns. very disappointing coming from a reginal manager. I been going to this store since 2015 and I never feel comfortable going there in fact its stressful. Reason for me continuing going there is because that's the only store where my insurance approves certain meds. Close to my home.

I also have to mention, I have accepted my prescription to be refilled auto mantically and it seems the only meds being filled auto mantically is the meds I do not need or use. I tried the CVS web site to check my meds and it's been blocked since the day I open an account. No one at the store seems to know why my account is blocked.

I think concerns need to be addressed at the highest level.

Your answering system goes through 15 minutes of advertisements before I can even get to even speak to someone. I didn't call you to hear all your advertisements, I have other sources for that, I called to talk to someone! And your website wants to send a text message to my land line, and its not excepting the same password I have had for years. What a mess you have made of your systems!

We went to the Minute Clinic in Berkeley, CA (CVS at 1451 Shattuck Ave) and got tetanus shots. These shots are covered by Medicare and we gave the clinic all our insurance information. However, we have received repeated bills from Minute Clinic. So today we called Minute Clinic and were told that they do not submit claims to Medicare, that we have to do so. This is ridiculous, and in the future we will certainly go elsewhere.

I called your corporate office to get assistance and was told to call each individual pharmacy regarding my issue.

Ju Kim 11911 Artesia Blvd Ste 101, Cerritos, CA 90701 has not worked for Kheir Clinic in almost 5 years and we're starting to receive fax for refills at our facilities. [protected] is an old Kheir Clinic Number and [protected] is our current fax.

Getting patient PHI should be your concern but the pharmacy and corporate customer service appears to not be.

Stores 9505, 9660, 9557, 16047, 9575

Yes I got to the CVS pharmacy inside target at 9:20 this morning waiting for a prescription it’s now 11 o’clock I’m still waiting for a prescription first she told me it was the computer issue and now she’s telling me there’s only two people here I even called ahead of time to get my prescription field first he didn’t even he told me it would be 2 o’clock and then he told me to be 12 o’clock and then I told him I’m on my way to pick it up I am not happy

The CVS pharmacy on Post Road in Cumming, GA disconnects calls on purpose when it is close to their lunch time. I understand they only have that 30 minute window to take their break, but when I called it was fifteen minutes prior. I held to talk to the pharmacy to get my RX refilled because I was physically ill after running out of medication while out of town. After five minutes of holding at ten minutes prior to lunch I was purposely disconnected (someone picked up phone and disconnected). I called back and got the 'we are at lunch' recording. This is not the first time this has happened.

I took my very elderly mother in law for an urgent care visit and she was diagnosed with a urinary tract infection. Prescription electronically sent to the pharmacy at Target 9901 Yk. Rd, MD store #16612. I checked on line - no information 3 hours later and called (3 times - disconnected twice after long holds). Pharmacists said the needed antibiotic would be in the next day. Clearly that was unacceptable. I asked to find another pharmacy with the meds. He transferred it to 1001 Yk. Rd Towson, MD store # 2216. He instructed me to call them. I did — 5 times, 3 times I struggled through the awful voice mail tree and was on hold for > 30 minutes each time (disconnected once) twice I called through the physician line (because, indeed, I am a physician) and once was on hold for 15 minutes and once I left a message with no return call. This antibiotic was critical yet no service, no email or text notification and then... the website went down. CVS is the worst — only use it because her Medicare requires it (that's my next source for a complaint.)

Joe Wiley, MD [protected]@gmail.com, [protected]

I tried for two years to get my prescription delivered sometimes it gets delivered. Most likely it doesn’t I call the store and it goes on for 15 minutes once I talk to the operator it gets delivered . I’m 96 years old can’t walk the store is 688 lighthouses pacific grove Ca 93950 time any time of day

I am tired of this CVS Pharmacy on Millerville Rd Baton Rouge, La inside of Target. The store number is 17177. Each time I call the store to get information on my percription as a patient or customer, they never pick the phone up. When I call to talk them as a percriber, they pick up quickly and tell a lie that they're busy once they find out that I am not a percriber. This happens each time I call no matter what time of day and this is why I am moving my prescription elsewhere.

Seconds ago, I spoke to Delphin Adams who has the worse behavior ever. She made the biggest mistake in trying to talk over me telling me that I am not suppose to call on that line. She has a very nasty attitude so I showed here that I can have one as well,

Even Walmart handle its customers better and I am sure their clientele is a whole lot larger than CVS.

It's a good thing we have a choice.

David Bibbins, M. Ed.

CVS what a joke for upper management. I scheduled an appointment online to take a covid 19 test at 6401 Precinct Line Road in Hurst, Tx. I am a VA which they take, I took the test and then was told to wait for the nurse to give me my results. I waited about 5 minutes and she took me to the back and started asking me alot of question and took my blood pressure and it did not seem right. She ask me to wait and she printed out my bill and they charged me for a assessment charges $99.00 and another $120.00 for the covid test. The covid test I agreed to but not the assessment. The nurse stated that it was a requirement when taking the covid test by the VA. So I called the VA and they stated that was not ture. I disputed the charges and they has some manage call me and she was a joke how did she get that job. They only care about how much money they can get from you, since the gov'tment is not paying for the covid test anymore. The manage stated that it is there new policy now as of April that all covid test requires this assessment for $99.00. I can not trust what CVS tells me now because someone is lying but they are not going to admit to it. My family and I will never use CVS again for anything.

Today. With great difficulty getting off an intense work schedule, I scheduled an appointment for a COVID booster vaccination at CVS Sangamore Rd at 7PM. I will preface my complaint by noting that over the last two decades, I have had excellent service at CVS and therefore my choice for the COVID vaccine.

I arrived early — at 640PM, registered on the phone app that I was in the store and walked upto the Pharmacist "KC" and made myself available for the vaccination. He retorted that they were busy on other matters and that I should come back after 645. I therefore left the store to minimize COVID exposure and returned ahead of my appointment at about 655PM and presented myself for my 700PM appointment. "KC" then tells me in a raised voice that I had not registered on the App. I explained that I had and showed him my phone and the app button I had used to register. He was unapologetic for his error.

At 700 PM I followed him to the booth and was about to sit down for the vaccination. When he told me he must give another man his vaccine first.

I explained that I was here for a scheduled 7PM appointment and it was now 7PM. He retorted that he had multiple 7PM appointments! Here in an environment of careful social distancing and time seperated appointments, "KC" tells me that not only are there more than one 7PM appointment but, he wants me to step out of the booth so he can vaccinate the other 7PM appointment first. I therefore had no choice but to leave the booth and allow the other customer to be vaccinated first. I was hopeful that the store surveillece cameras would have recorded this event. However, just to be sure I took a photo to capture KC Vaccinating the customer ahead of me while I waited. Photo attached.

When I was subsequently summoned to the booth, I explained to him that his logic was totally idiotic where he selects one and not the other 7PM customer, and in addition a process that is inconsiderate about cross infection of customers.

He took offense and decided he would not vaccinate me. Put another way he refused to do his job after abusing the customer with his inconsiderate and arrogant behavior.

The Shift supervisor Sheree was helpful but could do little to get KC to do his job.

Complaint by: Dr. Rajasingham arj.ind. [protected]@gmail.com