CVS
reviews and complaints

I'm a customer and husband of a CVS pharmacy employee.

The bean counters andhave ruined the company and customer's experience by ruining the service they receive by abusing their employees.

Employee reviews occurred, recently, which directly affect raises. Pharmacists/managers in certain regions were instructed NOT to award higher than 4 out of 5, for any category within reviews or else the regional managers would edit the reviews.

If 4 and 5 are part of the measure of performances, why include them in the scale? Additionally, what guidance are they given for those employees that go above and beyond?

The travesty in all of this is that the customer suffers because why would anyone in their right mind choose to continue to be underpaid and underappreciated, so then act according to the level they are limited to perform?

My spouse went into work when asked to cover for illnesses and unscheduled coverage lapses. They are constantly complimented and overtly appreciated by coworkers and customers, so why after glowing comments would she be limited by a "4/5" ceiling?

Does anyone wonder why CVS is viewed in the industry as the best training company to feed their competitors?

I’ve been using CVS for many years I previously used different names pharmacy. I never had to wait 8 days for my prescription to be filled ..

Is this normal? I wouldn’t think I’ve been in this medication for over 5 years.

They should keep track or record

Every month I get nervous it’s never simple it’s always something wrong in this store Halesite NY.

I think it’s time to go back to a different pharmacy where you are not only a number.

On 6/29/2022 my doctor increased my daily dosage of my pain medication from 120 to 150 units following the guidelines but the pharmacist refused to fill it up and only filled 120 units saying that he wouldn't fill and giving no further explanation.

I had 2 Spinal fusions that failed and damaged nerves, it is easy to judge when you are not in the client shoes,if the doctor prescribed is because he knows the level of pain I am in.

Moving my prescpriptions to somewhere else,where they understand the clients needs.

CVS pharmacy 9940 Yamato Rd.

Boca Raton, FL 33434

[protected]

Store #5111

I’m cancelling my membership and will never enter into a CVS store ever again. Why? Because CVS is helping its employees murder innocent life in the form of babies by aiding and abetting travel and abortion procedure costs to another state. I won’t be contributing to paying for these deaths. Adopting out used to be the norm that needs to return. Stop cursing our nation with your company’s death cult mentality!

Your stupid automated system told me my prescription would be ready 2 pm on Tuesday 6/28/22. So I waited 4 days, then called after the time It said it would be ready. I waited on hold for 30 minutes. The girl dropped my call. I recalled. 20 minutes this time. To be told the pharmacist needed to order it so it won't be ready until the next day, Wednesday. If your automated system doesn't work, you should say so. The insurance company approved it last Friday. I could have had it from my mail order pharmacy in much less time. If your computer just lies to put off filling meds, you should not be using it.

I'm not sure how this happened. maybe the staff does have it there but are too lazy to check.

This is your Havenwood Drive store in Shirley. The service there is atrocious. This might well be criminal.

I sent my first complaint about a delivery problem quite some time ago. I was accused of having automatic delivery, which I never ordered. The outcome was that I have to call the pharmacy in order to get delivery. This is not an option because the pharmacy does not answer calls (waiting15-25 minutes before I hang up). Now I have an emergency as I contracted the Covic 19 virus and need medication which was ordered by my doctor. I am in isolation and therefore I cannot go outside since I do not want to spread the virus to anyone. So how am I going to get my medication? I live alone. Please advise at your earliest convenience.

I caI came in to pick up medicine and the pharmacy was closed I was told that they did not have a pharmacist and did not know when one would be in. I’ve decided to leave CVS and go to another pharmacy. I’ve been waiting two days to get the fax of my meds or my husband’s meds to another pharmacist. It has not been sent over yet so I went into the store personally I was told it was sent the day before which is not true. This was the reason my visit today. I asked could they resend it the clerk told me they were about to go on lunch and it would be after lunch. My husband is completely out of his gout medicine. I’d hate for this to be some other medicine that he depended on his life. I am very upset it is coming to the weekend and he still does not have his meds because CVS is holding up his fax. I will never ever use CVS pharmacies again. I hope this is resolved soon

And they never answer the phone at least not on time anyway while I was there the answering machine kept saying pharmacy line someone on pharmacy line.

thank you

On 5/26/2022 I was chargered 40.00 dollars for a CVSCarePass on6/6/2022I I I was charged 5.00 dollars why do I need two Care Passes

I just transferred my prescriptions over to Walmart the prices of your products in the store are ridiculous. (HOW MUCH IS ENOUGH) The service in the pharmacy is terrible. That's all you do is inconvenience your customers, did you ever here of rotating your pharmacists during lunch. Your corporation is sad. CVS Route 9 Howell joseph campanile

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Stopped in today. As usual no one was at the check out counter. Looked around, no one! Another customer and I said, 'anyone here' 3 times. Then we noticed a bell on the counter, pressed it...finally a woman came. She had her game face on ready for an argument. I remarked, 'you don't look happy'...that set her off! I left my items on the counter after telling her where she should put my items.

This store is the worst! Following gum surgery I went in with an RX for pain. I was told to come back in 2 hours. In a lot of pain I called after 3 hours, was told to call again in an hour, I did...and did so for 3 more hours. I finally managed to all asleep...next morning I got phone call my pin RX was ready! I complained to the pharmacist on duty and he said CVS policy is to fill pain meds first, not to make anyone wait! When I asked why I had to wait he said he had no idea!

Horrible

Marianne Crocetto

[protected]@yahoo.com

Called to refill a cholestral drug earlier than it was up due to fact I was going away and needed another supply. I was told it wasn't ready but if I needed quicker to press a number, which I did. Got a message saying ok I could pick it up that afternoon. I actually didn't get there till next morning when I was told I couldn't have it early? I also had gotten a call asking if I wanted to be on a program that would give me my drugs as a 3 month supply so I signed up for that too. So now I have to go away and will not have my cholestral drugs with me.

On line, I sent $3.00 Extra Bucks to card. When I went to the store, the $3.00 did not print out. My CVS card number is [protected]. Tuesday June 14,2022

Denise Giglio

5 Thomas st Unit P17

Saugus, Ma 01906

[protected]

Also, the machines that are supposed to print coupons and Extra Bucks are NEVER WORKING.

CVS Pharmacy at 1875 Capital Cir NE, Tallahassee, FL 32308 never answer the phone. Why do you have a phone number listed when no one ever answers it? In the event someone picks it up, they slam it right back.

Don't believe me? Try calling [protected]