CVS

The Pharmacist at the CVS located in the Target in Forestville Maryland was very rude and hanged the phone call up on my wife twice! The last time my wife asked for the Pharmacist and she said hold on and hanged up again! She is the PHARMACIST!. Her name is Frankie. So we jumped in the car and made the 5 minute drive. We get there and tell her what had happen and she lied and said she didn't know who had answered the phone! When we heard the same voice coming out of her month, we knew it was her! We have been going there since 2012 and never had an issue with anyone there until today. She was very rude and disrespectful and should NEVER have a job like that. We are changing all of our prescriptions to someplace new. It's sad to be treated this way. I hope someone does something about this woman. She's going to treat the wrong senior bad one day!

After going to 4 CVS stores due to the primary one not having the drug and shifting to another store I was able to get to 70 Princeton/Hightstown Rd. NJ to pick up my script on 5.22.22. The listed cost was $124.53, the Good Rx card showed $36.86 as the price at that location. Well, the pharmacist said that there was NO discount available, so I was forced to pay the full $124.53.

Then on 5.23.22 I went to the CVS (primary one) at 629 Abbington Rd. NJ to pick up another script. Once again Good Rx listed it at $17.79 yet I was forced to pay $23.41 instead!

I don't know what this chicanery is but I have clearly been ripped off! According to my figures you owe me $93.29. So, please rectify this egregious situation!

I want to start off by saying I work in customer service and have also worked at a pharmacy so I understand that things get busy and service gets behind. But... with that I also feel like your customers do still need to be taken care of.

I visited the CVS located at 2712 FM 365, Nederland, Texas 77627 on Sunday May 22,2022 to pick up my husbands prescription and as expected there was quite a few cars in the drive thru so I parked and went inside to see if the line was any shorter. I was not, but, no big deal the pharmacy is always busy full of sick people wanting to get their medication asap. My issue was that there was only a pharmacist and one tech working in the pharmacy, and they were GREAT trying to help everyone as quickly as possible. The pharmacist even called for a Manager to please come to the pharmacy to assist BUT when the guy came from the front he proceeded to tell her in front of a line full of your customers that he was advised from his manager that if he had things to do he could not help the pharmacy... THAT WAS VERY UNPROFESSIONAL in my opinion... CVS employees need to work as a TEAM for their company and for the customers...

Thank you... Chrissy Nuccio [protected]@yahoo.com

I responded to what appeared to be a legitimate CVS survey on May 6 2022. I provided my banking info as asked on may 6 or may 16 for shipping charges to pay for Fitpro device that was to be free. The shipping charge was taken by Manhatten extreme [protected]. Then on Fri May 20 $56.09 was taken by a other co. I have never heard of perfect gadgets online. This was unauthorized.

Today I had an eye problem, tearing and burning, which has been previously diagnosed as allergic conjunctivitis.

I tried to make an appointment at one of your Minute Clinics near me in Boynton beach, Florida, zip code 33472, and the 2 that were near me were booked for the day and the next day by 10:00 AM.

Then I tried to book a tele health and or video appointment for over an hour, and your website kept crashing, telling me it was having " technical difficulties." I tried 4 times.

Then I saw on your website that a clinic may take me as a walk in if they have the time.

I went to the clinic in Boynton beach, inside the Target store on 650 N. Congress Ave., The sign in kiosk said I could not book an appointment. So I waited for the nurse to come out of her office. There was no one waiting to be seen. It was about 1145 AM. the kiosk said the nurse goes out to lunch from 130 to 200 PM.

The nurse came out of her office to throw out some boxes of garbage. There were no patients in her office. She asked me if I had an appointment and I told her I could not make one, telling her all the bs I was put through trying to get an appointment today, not only for in person, but for tele health and video as well. Then she asks me what my problem was. I told her my eye was tearing and burning, and the OTC medication this place gave me last year was not working well.

I thought for sure she would see me, considering she wasn't doing anything else.

She had the audacity to tell me that she was all booked up for the day and could not see me. Then she agreed that the website has been infuriating people who say they cannot book appointments on it. Did she really think I was that stupid to believe that she was so busy that she could not see me ? This woman was one insensitive lazy POS, that should not be working in health care. How can you let someone in pain sit there, while you are free, and tell him to go home ? It was beyond disgusting. She should be fired.

I stayed there for another 15 minutes, and still no other patients arrived.

I've had it with your clinics and websites. What a horrible company you are running.

Eric Golub

6028 Terra Rosa Circle

Boynton beach, FL. 33472

[protected]

Don't you have a district manager to step in and help? There is very little help in this pharmacy. Drive Thru was shut down a couple days ago, therefore my handicapped aunt had to go inside. After a week and a half of telling her that her medication would be in on a certain date, she transferred all her scripts to another pharmacy. Her order is often screwed up. They only had a pharmacist and 1 employee working that day, you can imagine the wait time. I was on hold 20 minutes today. I have been patiently waiting for this pharmacy to get more help, I have had my order wrong most of the time. I am now sending all my scripts elsewhere! It's a shame they can't get enough help to serve the customers they have. (Or had). Even though they needed to be better trained to listen to the customer, This store used to have alot of help, why do the employees leave? Corporate should get a district manager in there to help rather than LOSE alot of customers!

a store ASSOCIATE AT THE Laconia CVS on union ave was rude and made a remark to her coworker saying she cant believe that im buying my daughter something because she was crying, she callede my daughter a brat even tho she was 3 and having a meltdown

I have been filling prescriptions with CVS for many years. One store in particular,#3433 in Ft. Myers. I have a script for a controlled substance that I need filled sometimes. This script has come from the same doctor in the last 11 years. I've never had any issues in the past. The pharmacists and staff have always been amazing. The last time I had this script filled was in February. Recently I have been to the store 4 times over the course of a month and each time I've been told to come back the following week, because it was not in stock. After the final attempt last week, the girl was rude and could not tell me why I was having issues getting it filled. With an attitude she said "you're not the only one needing it". This is after telling her I've tried 4 times in a month. She did not care. I went a few miles down the road to the next CVS and was told they were out of stock. The next CVS I tried refused to fill it for me. They said I was too far from home. After we exchanged some words, I explained my situation and he checked CVS inventory. He told me both stores that turned me away had plenty in stock. That store manager then called Store #3433 to find out why they keep turning me away. Someone told him that I was red flagged. I don't even understand what that is for. Even If I deserved a red flag for something, why was I not told? I also got the script there in February. Why did staff keep telling me to keep coming back later and try again if they were never going to fill it? I'm frustrated and angry at this whole situation. Surely your store policy is not to treat customers this way. Especially when they have been coming there for years. My parents have also been using this same store for 20+ years. I want answers. Please & thank you.

pharmacist great/underling tech most unprofessional ever lost or business.

I had a prescription by my docter faxed to cvs in fort valley georgia on the 12th o

Of may 2022 to be picked up on the 15th when I went to pick it up apparently they did not know if it had been ordered. I called back on the 16th of may 16th may 2022. I was told that they had no idea when it would be delivered this is a prescription I need on a timly basic. My name is dexter floyd and my phone number I [protected]. Thank you.

I had my Doctor send in two prescriptions for pain (non-narc). CVS flat out said "You don't need them woman!" I said I had refills on them and they lectured me I'm not even allowed to say "hello" or they'd call the police and have me beaten and raped. Then they insisted I that the last time I got refills was May of 2021. I said "No, I saw the Doctor in January of THIS YEAR!" They called me a liar and told me to shut up or I'm banned! So next time I have to go for my heart/bp meds if they deny me or give me the wrong prescription I'm not allowed to say anything or I'm banned for being a terrorist! CVS has gone way too far with women hating and islamophobia! CVS at 4627 N. Main Columbia SC needs SHUT DOWN RIGHT NOW! I wish my insurance covered another pharmacy. It doesn't.

On 05/11/2022, I went to the South Hill VA CVS to pick up two refills. One was a 90 day supply of Amiodarone 200 mg. I was charged $12.74 when the Tricare allowed amount is $6.52. The $6.52 is what the CVS in Kerrville TX charged on 02/01/22.

On 05/11/2022, I went to the South Hill VA CVS to pick up my 90 day refill for Carvedilol, 12.5 mg. I was charged $8.78 when the Tricare allowed amount is $1.74. The Tricare allowed amount of $1.74 is what the CVS in Kerrville TX charged me on 02/01/22.

The three customer service representatives that were involved in processing my refills seem to be uninformed on how to process my Tricare/ Medicare Advantage medicine request.

Is this experience to be expected in the future? Is this the way Tricare customers are to be treated? Shall I take this concern to Tricare?

I request a review of the amount I was charged and refund the excessive charges. Thank you

Tuesday, 5/10/22 around 6:40pm I went to pick up my Blood Pressure and Heart Failure medication. The bald (Blonde) african american Tech with what appears to be feathers on her eyes informed my 80 yr Old Father who has been a customer of CVS for over 25 yrs that they could not refill My heart failure medication Entresto until the 24th because my insurance doesn't cover it. My 80 yr old father concerned about his daughter (I) with an 18% functioning heart said, "She will die if she stops her medication". The pharmacy tech responded, "Oh Well, that's not my problem" with such a nasty,insensitive, rude, dismissive tone. As I sat in the back of the car with my 5 month old baby and my 8 yr old, I could not believe how rude and dismissive she was. She continued to be rude speaking over my Father and laughing responding once again with a rude attitude "ANYWAYS". Who speaks like that? What happened to listening and assisting a customer? What happened to getting help if you can not handle or in a bad mood to help with a situation? I can only imagine how she speaks to other customers. Being in the customer service industry and running my own business our job is to assist and engage with customers helping them find solutions not speaking to customers like they are beneath or trash. The pharmacy tech continue to laugh with her co workers and jump around while on speaker like hyenas. Not one care in the world did her or this location have. No sense of compassion or consideration for customers who are ill needing their medication. Mocking the situation while continuing to laugh. This went on for about 15 mins until the pharmacist finally explained why I couldnt receive a refill. If this information was given when we spoke to the Tech we would of had better understanding. I was offended especially for my father who was just asking a question. I can only imagine how many others were treated poorly, dismissed when in need of their medications. Not to mention, customers already have a hard time dealing with their sickness, trying to obtain the correct medication and to be treated like you dont care that to need this medication to survive days, months or maybe even yrs is very insulting and insensitive. The stress that this tech caused could of made my heart fail at any given moment. Then, What? Im Sorry? If you can not assist the public then you shouldnt work with the public. This is the reason why so many people DO NOT go to that location and I finally understand why. My family and I been customers for many yrs and after this experience we take out business elsewhere and make sure to the associates, businesses as well. This location should screen their employees to make sure they actually qualify for a customer engaging position not just hire to fill a position. The lack of behavior, ethics, customer/patient care im sure has been misrepresented by the pharmacy tech. This uncooth technican should be reprimanded and removed immediately from engaging with customers until she receives proper training how to provide customer service. Shame on her supervisor for allowing this kind of behavior! I will be contacting the BBB as well because how We were treated was a disgrace!

I drove to store to pick up a prescription which the pharmacist told me yesterday would be ready by 3pm today. I arrived at the store at 5pm and the person in the drive-thru told me it would not be in until tomorrow at 3pm. Fifteen minutes after I got back home, I got the automated call that the prescription was ready. I waited on hold for another 20 minutes to speak with the pharmacist who verified that the drug was there and the tech must have looked in the wrong place. This is poor customer service and a waste of my expensive gas due the staff incompetence.

The CVS at 680 Sutton in Streamwood is one of the worst drug stores I've ever been to. A couple months ago, inside the store, the store manager was comparing Democrats to nazis in a conversation with another patron. With a line at the register. Yesterday, with 1 car in front of me at drive through, I waited 30 minutes for a covid test. Lady in a lexus in back of be honking constantly. When I reached the window, I told the tech 'hey I've been waiting 30 minutes and this jerk in back of me was honking the whole time'. He couldn't care less and started getting into with me for saying anything. Really? I'm fighting with the tech now!? Had to go inside to find out what was wrong! The pharm manager is an overwhelmed jerk who could not care less either.

i just spent 24 minutes on hold waiting for your pharmacy to pick up. I called at 1:25 and was immediately put into onto hold to wait for a pharmacist. well, as it turns out your pharmacy had no problem having me sit on hold while they went to lunch. As i know for a fact more than one pharmacist works at this pharmacy it is ridiculous that they all take lunch at the same time. even more ridiculous and completely unprofessional is allowing a patient to sit on hold while they go to lunch! how do you run a business like this?

Yesterday, May 3, 2022) I went to the pharmacy around 6:30pm. I went to the drive thru the you lady waited on me was rule. My prescription was denied by the insurance company, when I asked her to explain she won't. I ask to speak with the pharmacist she told me I have to wait, after waiting for a while we went in. Now I just left the ER and I was on crunches. The pharmacist was busy with a customer. When he finished with the customer, I asked the employee to let him know we have been waiting. The Pharmacist yelled at me and told me to go sit down NOW and wait! He said, he didn't care how long I have been there. This Pharmacist is very rude, and I have witness him yelling at other people. I want to move my prescriptions to another store, where I would be treated better.

Cynthia Keaton

[protected]@gmail.com

708/703-8663