CVS
reviews and complaints

I drove to store to pick up a prescription which the pharmacist told me yesterday would be ready by 3pm today. I arrived at the store at 5pm and the person in the drive-thru told me it would not be in until tomorrow at 3pm. Fifteen minutes after I got back home, I got the automated call that the prescription was ready. I waited on hold for another 20 minutes to speak with the pharmacist who verified that the drug was there and the tech must have looked in the wrong place. This is poor customer service and a waste of my expensive gas due the staff incompetence.

The CVS at 680 Sutton in Streamwood is one of the worst drug stores I've ever been to. A couple months ago, inside the store, the store manager was comparing Democrats to nazis in a conversation with another patron. With a line at the register. Yesterday, with 1 car in front of me at drive through, I waited 30 minutes for a covid test. Lady in a lexus in back of be honking constantly. When I reached the window, I told the tech 'hey I've been waiting 30 minutes and this jerk in back of me was honking the whole time'. He couldn't care less and started getting into with me for saying anything. Really? I'm fighting with the tech now!? Had to go inside to find out what was wrong! The pharm manager is an overwhelmed jerk who could not care less either.

i just spent 24 minutes on hold waiting for your pharmacy to pick up. I called at 1:25 and was immediately put into onto hold to wait for a pharmacist. well, as it turns out your pharmacy had no problem having me sit on hold while they went to lunch. As i know for a fact more than one pharmacist works at this pharmacy it is ridiculous that they all take lunch at the same time. even more ridiculous and completely unprofessional is allowing a patient to sit on hold while they go to lunch! how do you run a business like this?

Yesterday, May 3, 2022) I went to the pharmacy around 6:30pm. I went to the drive thru the you lady waited on me was rule. My prescription was denied by the insurance company, when I asked her to explain she won't. I ask to speak with the pharmacist she told me I have to wait, after waiting for a while we went in. Now I just left the ER and I was on crunches. The pharmacist was busy with a customer. When he finished with the customer, I asked the employee to let him know we have been waiting. The Pharmacist yelled at me and told me to go sit down NOW and wait! He said, he didn't care how long I have been there. This Pharmacist is very rude, and I have witness him yelling at other people. I want to move my prescriptions to another store, where I would be treated better.

Cynthia Keaton

[protected]@gmail.com

708/703-8663

The old crew, before covid, was efficient,cordial, very good at their job. I worked at a rival drug store but found these people were excellent. Now there is never the same people from month to month and the last 3 times i ordered very important medications they were never filled before I got there 2 days after ordering them. I am locked by my insurance to go to your store but I would be long gone otherwise. waiting in the storeup to 45 minutes for orders that should have been ready. Again it was never the old crew only these new people. also there is 3 to 4 people and less service than the 2 that I dealt with before.

I purchased Boost Women Balanced Nutritional Drink, I never looked at any expiration date as I figured the store would be careful and not leave expired products on shelf, I used a couple of them and thought they tasted funny, but I just thought it was just because of the flavor but no the expiration was use by 18 Dec 2021. I called store and asked to speak to a manager, I asked her if when they stock shelves do they look at expiration date, she said yes, so I told her the expiration was last year! She told me, just bring in the receipt and I will give you another, I told her that I don't keep those receipts, I take coupons off and then throw paper receipt away, she just said sorry. As a customer of CVS, I thought that she handled this very poorly and not very good customer service especially when she was a manager, I could see if she was just an employee and didn't have any authority. Thank you for reading my complaint, I appreciate it.

I just had the worst experience I have ever had in a CVS. I arrived to pick up my medications and while standing in line for a few minutes waiting on the customer in front of me to finish something strange happened. He finished the RX person started to lower the gate, I asked why and she said "we are on break from 1:30-2pm, I didn't know that CVS closes for lunch, but it was 1:29 and I explained that to her. It didn't matter she said we deserve a break too. She said loudly, I still don't have my medication.

I had confirmation from my doctor that my prescription - that I must take daily - was called into CVS at 3001 Lone Oak Rd, Paducah, KY on Friday, April 29th. I did not receive a notification until late today, Sunday, May 1, 2022. Now tell me, what doctor's office calls in prescriptions on Sundays when they are closed. It obviously was called in on Friday, sat around for a few days, and then they notified me. And believe me I was experiencing withdrawals.

Something needs to be done about the laziness of the staff at this CVS. Not caring about people's prescriptions is unacceptable. They need to be dealt with. They are obviously in the wrong business.

I am a very, very sick patient. I have meds that are sensitive. CVS is almost unreachable by phone, Covid blah, blah, hold, being unintentionally disconnected as well as intentional end of call rude style hangups. Prescriptions requiring multiple calls (hours) and damn near begging. I am too sick to be treated like this and further more no one should be. All I want is timely scripts once a month. I have valid scripts without question from the leading area healthcare providing group. SouthCoast. They also cut off paid delivery saying it was insurance. They are not much help.

04/26/2022 Store location 208 West Washington 201-5920 STR#2934

I've been a loyal customer at this CVS location. The staff and manager are usually friendly with great customer service skills. However, I encounter the new manager he's an African American man and has no people skills. He doesn't provide a welcoming environment in the store. Instead, he approaches people in a defensive matter that makes me as your loyal customer uncomfortable, also the staff that is normally friendly works under pressure.

On 04/16/2022 a package was delivered to CVS 1099 New Britain Ave., W. Htfd

CT 06110 through "usps" the time stamp says 11:15 am this package was signed for. I inquired about my package 04/18/2022, 04/19/2022, 04/20/2022, and again on 04/21/2022 and spoke with the manager who stated he didn't see anything even though the USPS has stated it was signed for, leaving me to believe the package was signed for and stolen. I am very sorry I switched from

Walgreens to CVS I know they don't have a theft problem, I will never do this again nor patronize a store where the manager could care less, I would have prefered that it be sent back at least I wouldn't be out of the money please ask your manager to review the tapes to see who stole my package

CVS customer service is horrible especially Mellissa the women that was at the pharmacy registrar that told her manager that i accused her of doing some wrong when i specifically said can we switch registrar something must be wrong with the machine because i used 3 different cards and the machine did not accept any of them. The manager finally had her switch the first card that i had used at the previous registrar same thing, second card i used at the previous registrar went through. Manger oh see that card works. as if the other cards did not work mind, you the copay was two dollars and some change which i had in my hand but on principle because of the service that the women were giving me i stayed until the card went through. This is third incident that i have had at this location. I since have switched to a new pharmacy. I was only there this third time because my doctor made a mistake and sent the medication there. You would think that now that they get a lunch break the service would be better.

This happens to often with getting medicine an theres alway an excuse.

I asked for a refill of my albuterol 6 days ago. I was sent a pick up an copay price.. I went there an nobody new where it was an was told my doctor did not call it in to refill.. I have been using it for quite a while now. An another thing if you call there theres never anyone that answers. I rarely call..

On March 05, 2022 at 8:00 pm, I purchased a $200.00 gift card for eBay. At 1:00 pm, I used a gift card on eBay at check out and gift card had a $0.00 balance. I requested a refund from both CVS and eBay in many phone calls and emails, but just keep getting the run around. I have filed a complaint with the Federal Trade Commission and next will be with Homeland Security.

I am 79 years old and do not plan on letting CVS keep my $200.00. Therefore my final complaint is going to be for Elder Abuse in Massachusetts. Let's see who has the last laugh.

Today 4/16/22 I went to CVS minute clinic because my I’ll was was getting progressively worse and quickly. I was seen the day before with a horrible sore throat and cold symptoms… which I agree it seemed viral. I was tested for strep and it was negative… however Over night my symptoms were so much worse, green/yellowish drainage all night and day.. coming from my nose and coughing it up. Nothing was relieving the symptoms.. sinus lovage, cold /cough medicine. I was struggling with shortness of breath… I was met at the door as I was checking in my a nurse practitioner who stopped me and said you were just here yesterday and he diagnosed you with a virus.. I said I realize that but I’m in day 9 and my dumpy are worse not better and tried to explain… she cut me off and proceeded to tell me about studies that show virus can last 7-12 days and have green drainage… I questioned her in that my S/S were worse not getting better in day 9! She said well, I can see you but it’s viral. So just said no worries and walked out. I’m a medical professional … have been a man RN most of my life and can tell you that this is not viral and nor would I question a patient in the waiting room and question them. I’m calling to get her name because she has to be corrected in her approach. Horrible patient care or compassion.

It recently came to my understanding that CVS has put in a claim with my health Insurance( Aetna) indicating I had received and paid for diabetic medication Januvia on 2/20/22. This is totally false. My medication is 90 day prescription and was not eligible for pick up before 3/11/22. I filed a complaint to Aetna, and they promptly told me to take it up with CVS. I can get no one on the phone over there. I later learned that CVS supposedly "reversed" the charges-what does that mean? They are liars and this is NOT the first time something of this nature occurred. They also tried to charge me for medication that is covered under my medicare plan zero dollars for me. I believe there is more to what I am stating, but right now I want an explanation as to how they indicated on my healtcare coverage record that I purchases prescription before eligibility time. Local branch, in Philadelphia, 02222. I can't get a manager or manager's name. This is fraud and falsiifying records for their own purposes, and I'm moving it over to Medicare and State Board Pharmacy -if I don't get an answer soon. Any assistance you can render is appreciated.