Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
T
11:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Paid up letter

Hi my name is Lebogang Seleke and I was cellc contract customer, things didn't go well for me then I couldn't pay the amount that I owed, then they send their debt collectors to get that money from me, then I paid all the amount, last payment was in November 2021 and then the debt collectors promised me they gonna send me my paid up letter within 24hrs till this day I haven't received it and it appears on my credit profile and it says I'm 6 months in arrears, please look into this matter and help me

Desired outcome: Please help me get my paid up letter so that my score goes up again and be able to get credit again, and I apologise for not paying

Read full review of Cell C
Hide full review
ComplaintsBoard
H
5:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Data contract I did not agreed on

Good day

I tried to cancel a contact I never agreed on. .

A Guy from Cell C phoned me and said to me I am up for an upgrade and if there is nothing wrong with my phone I can get discount on my current contract by just going on with it. He also said he will then give me 30 gig on my contract, so I assume as part of the discount he gives the 30gig on my existing contract.

I would never agreed on an extra contract as I do have unlimited wi-fi at home

I tried to cancel that contract as I only saw that with my new statement I received last week.

I repeatedly asked him, so my total amount will be The R400 and something plus my daughters contract of R300 something. He repeatedly said yes, the R400 is my total amount. Go and listen to the voice recordings. He phoned me several times as the line was bad.

Also, I never received any sim card or anything…… I want proof where that sim card was delivered and who signed for it, because I did not.

Please cancel this contract and take it of my name.

I urgently await feedback

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
6:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Fraud

I live overseas and still have a SA bank account . I noticed that all of a sudden a I was getting debit orders from Cell C dating back to June 25th. I contacted Cell C and they told me I have to get a affidavit and give statements showing the debit orders . I came back to the country and went to Cell C on the 5th September and provided those documents and was told that Fraud division would contact me. At the same time I went to FNB to request a stop order and was told that it could take up to 40 days to have it activated and that it was only valid for a year , basically I need to the service provider to cancel the debit order from their side. After not hearing anything from Cell C I sent an email on the 12th September to [protected]@cell.co.za as I hadn't even received a case number as well and again sent through all the documents that was required. I got so frustrated with the lack of communication I contacted Cell C on Fb and was just told its still under investigation. I managed to get one debit order reversed with FNB but the other's are still pending. I do not understand why this account is still open when I have affidavit stating that it wasn't me who opened the account and they I have raised this Cell C why are they are still deducting from my account

Desired outcome: Stop deducting money from account and please refund me for all past debits

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C Cell C contract

Our month to month contact for data was converted to a 24 month contract, we didn't receive formal communication or letter about this.

Other customers have also complained about this.

[protected] Reference number for the call.

We requested for the month to month data contract to be canceled.

Cancellation with no feedback.

Your debt collection company is calling for payment, when we canceled the month to month contract.

Please investigate and cancel the contract.

Thank you

Desired outcome: Contract to be cancelled.

Read full review of Cell C
Update by Vipa
Oct 20, 2022 7:18 am EDT

Hi Cell C

We have still not received feedback from Cell C.

We have queried numerous times with no response. 

On 25 September 2022

We spoke to Norman L at 11:57am.

Reference number : [protected].

We requested information as to why was a month to month data contract converted into a 24 month contract without our approval. 

We also request information regarding the cancelation of this contract. 

We have still not received feedback. We request urgent feedback.

Thank you

Hide full review
ComplaintsBoard
E
6:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Service ans False information and not receiving what was part of the deal

Good Day

In May 2022 an Cell C agent phone me to offer me a new phone on upgrading my contract. He alos said with the upgrade i will receive a watch.He offered me a 30G data contract.He then went and create a second account for the data contract which i did not approve to.I also said this cannot be debitted from my bank account because my bank account is dormant.I received the phone but never the watch. Also never received any statement on the data contract which i did not know he created a second account. In the 6 years dealing with Cell C this was the first.I then send emails again to cancel my debit order because i pay via my app. Still nothing was said about a secon account.When i queries about the watch not received i was tols he will escalate about why the watch was not send. This week i received phone calls regarding me being in arrears on a second account. First time i heard about this so called second account.The lady who phoned me started shouting at me.Today i went to the branch whereby the Cell C agent to asked for this 2nd account debit order to be cancelled. The person said no i need to supply them with a retrenchment letter. What a lot of bull.I am not retrenched my bank account does not exist .Please place people in the positions who can do their job.

Desired outcome: I am still waiting fotr my watch and i did not approve a second account to be opened. I pay what is on my statement.All banking fees to be reversed.No second account.I have all the corresponding emails to prove all of this.No debit order

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
10:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Paid up letter and My cell c account is frozen

Dear Ombudsman

Cell c is giving me a run around for my account.

I had an overdue amount of R8500 which I paid last week (attached proof of payment). I have received an email confirming my payment was received. I then contacted Cell c and the consultant said that my line will be reconnected. Today I received a cell c statement also attached password is my ID number

[protected]. On this statement says I have to pay in R2253 which to my knowledge if I paid the outstanding balance and as discussed with consultant from Cell c my line will go back to normal and I will pay my monthly contract fees. I call cell c today who then tells me my account has been handed over to a company called Blake and associates. I called blake and they have advised me that they do not have any records on my name. I called cell c again stating my problem and the consultant then gave me a number for a company called Hammond pole who I then called and this company stated to me also they do not have any records for me.

I am now running around trying to resolve this problem and get my name of the bureau and cell c can't access my account due to my records being suspended. I asked to speak to someone higher and they cannot assist me with that also.

I do not know what to do and I am running out of patience with this company

Please can you help me rectify my problem. All relevant proof is attached.

Everytime I phone this pathetic company they say I fail the security test and next time I past the test yet I'm using the same answers to questions. This is the worst network to deal with. In actual fact I shouldn't have even damn paid cell c for the way they treat customers like they giving services for free. I am paying for the service. This story will be widely spread a cross social media and to national credit act aswel. I have already filed a formal complaint with the ombudsman.

My contact details

[protected]

Read full review of Cell C
View 0 more photos
Update by Marcin Moran Naidoo
Oct 06, 2022 10:32 am EDT

This is not resolved

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Cell C refund

A contract was fraudulently opened on my name, i contacted cell c, they closed the account but have not refunded me my money for the unauthorized debit order. I submitted and avadavat , bank statement and copy of my ID, each time I called I get a new reference number and nothing gets done, this has been about 6 months now, these guys at cell c are pathetic in this department and have no care or concern over this, I am also asking for my ITC credit record to not be affected as this was a fraudulent contract, to date nobody has called me, I have numerous reference numbers and names of all the people that I spoke to.

Kindly contact me on [protected]

Desired outcome: My refund and credit record to not be affected.

Read full review of Cell C
Hide full review
ComplaintsBoard
F
5:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C payment for contract

HI im very disappointed in your customer service if i say disappointed its an understatement your call centre people has no customer service getting all irritating and things i am a customer when i want answer they are suppose to assist and if they do not have the answers they are suppose to tell me they will come back to me this lady that helped me was so rude and she did not want to give her name im extremely upset 

you feedback is highly appreciated thanks 

Desired outcome: i want them to sort out my payment that i made via the Capitec app on the 30th of sept

Read full review of Cell C
Hide full review
ComplaintsBoard
B
9:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Request a paid up letter since APril 2021

I have been trying to get a paid letter from Cell c since APril 2021 - i have never been able to get any help - even today i called on the 5th of October 2022 - I just called to hope they might be able to help - I actually got more frustrated to realize nothing as changed since by horrible experience with them in 2021..

all I need is paid up letter to fix my credit RECORD with EXPERIAN - a sthey say say they will not remove my name until CEll c provides the paid letter - funny all other Credit bureaus removed me on their records in 2021 ..

[protected]

my email adress if they even care to send one : [protected]@gmail.com

Desired outcome: I just want paid up letter - nothing else

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
8:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Month to month contract converted in an underhanded manner to a 24 month contract.

Wanted to cancel my month to month Cell C contract only to be told it will cost me R4900 as it expires August 2023.

They converted all the month to month contracts to 24 month contracts hiding behind TCs giving them the right to change the terms of the contract of which I never signed neither given a copy of the TCs in spite of requesting a copy.

My contract clearly states it shall run month to month until such time as it’s cancelled. Cell C has no integrity they are totally devious and dishonest.

I never wanted a 24 month contract and opted for a month to month contract from the outset. They can’t produce a signed copy of the TCs with my signature accepting that they may make changes to contracts without giving the option to decide.

I wonder how many other people are aware of Cell Cs underhanded conduct and have had their contracts converted to 24 months being un aware. It’s obvious that a 24 month contract is far more valuable to their business then a month to month contract.

So far no manager has made contact with me or tried to resolve my complaint they simply don’t respond neither will they take my calls.

Desired outcome: Apology and cancellation of my contract and for it to be restored to a month to month contract which is binding.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
6:47 am EDT

Cell C Not wanting to cancell contract after giving notice

Me and My mother gave notice to cancel cell C contract at the end of may month.Kept putting debit order threw. We then also sent it back with answer contract cancelled. It did not go back as not having funds in account. Phoned and also emailed to get someone to help. When you email they just open an ticket and close it again. No one phones back. I need unbudsman details and also going to get lawer involved. I work for the bank and always thought my client is just telling me a story that they cancelled and how they struggle to get it sorted out when there accounts goes into arrears. Me and my mother of 79 years of age has never not pay an account . This is now going to affect credit rating and ect. I am not at fault. I got threw to an lady and she responded after i sent her the proof that on me and mothers accounts there was funds in accounts and the reason for sending back. She said admin is working on it and her supervisor will phone. It is about another 2 weeks that no one is returning call to sort out. Please can someone advise how we can resolve. I am not going to leave the complaint like this. I will take it further if not resolved by end of business day tomorrow by Cell C. Someone at Company did not do there work and now we are negatively affected.

Desired outcome: Close account confirmation and apology for not canceling contract and affecting credit record negatively and also letter that nothing is to be paid.

Read full review of Cell C
Hide full review
ComplaintsBoard
C
7:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Gauteng

on the 27.09.2022 i paid my accounts.

on my one account instead of R242.66 I did a paiment of R2420.66. when i see my mistake i phone Cell c immedatly.

HERE IS WHERE I SEND THEM THE FIRST MAIL

DATE :27.09.2022

I made a payment of R2420.60 Cell c nr [protected] – ref nr [protected]

in to this account [protected]. The amount should be R242.60.

I request that the amount of R2178.00 must be pay back into my capitec back account.

DON’T PUT THIS AMOUNT ON MY OTHER CELL C ACCOUNT

REFUND THIS AMOUNT BACK TO ME IN MY BANK ACCOUNT.

Here is my bank account details.

CONERLIA ALETTA VAN EMMENIS

ID NR. [protected]

BANK – CAPITEC

ACCOUNT TYPE – SAVINGS

ACCOUNT NUMBER – [protected]

BRANCH CODE- 470010

Feel free to contact me

CONERLIA VAN EMMENIS

[protected]

I spoke to so many people and everyone tell me a other story so i start to getting fed up.

they ask me to send my proof of payment that i did send

here is the email adress that they provide me with

'Misokuhle Ntshigila (Contractor)'

[protected]@cellc.co.za

i send them how many letters and everything that they ask

I AM STILL FIGHTING WITH THEM

SO WHAT MUST I DO

Read full review of Cell C
Hide full review
ComplaintsBoard
M
1:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Online Order

I order a prepaid data card on the 5th September 2022. I paid via the website redirection to paypal. When I did not receive it, I mailed customer services and got a blank automated reply. I started contacting customer services via telephone. When I phone and select a department it asked me for a relevant telephone number - that I am actually waiting for. So I started getting frustrated. I was so frustrated that I contacted upgrade packages. What do you know, I got to speak to a real person...that could not help me but transfer me to the correct department. They put the phone down before I could talk to them. Phone again. Same happened. Emailed again with proof of payment from paypal attached. Nothing. Mailed again and ask for a refund. They say it is fraudulent transaction they need bank statements. So now I must mail there customer service my bank statement. I dont even know how many people have access to that mail. So I took a screen shot of it, crop it and send it to them. If they can give me a private email, I will send my bank statement for that day. I did however send them the proof of the paypal again. So basically they are telling me paypal is stealing there money. My ID: [protected]. Case Number: [protected].

Desired outcome: All I want is my R159 back or the sim card that I order.

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Technical incompetency

i bought a phone at Edgars throught the cellc network proveder late last year, only had the phone for less than a year, however the phone started malfunctioning and i took it in for repairs at Edgars, on the 25/04/2022, till today i have not received my phone back nor heard any communication from them. instead i went in the shop and was sent to go to cellc i went there and i was told to go to the one in Sandton, i really want my phone back, i am unemployed and need to apply for jobs using that phone. i am missing opprotunities of getting employed, recruiters may be trying to contact me but cant reach me because i don't have a phone. please resolve this issue ASAP

Desired outcome: i want my phone fixed and returned to me

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
7:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Contract termination

Hi I recieved a message on Friday the 30th of September that my request to terminate my contract was recieved and that my contract will be terminated on 30/09/2022,I was owning cell c some money but all my debts was paid on the 26th of September 2022,now my contract is terminated. Can you please open my line [protected], I'm Mr. October id:[protected]

Desired outcome: Please open my line

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Cell C contract

In 2019 I opened a contract with Cell C...the agreed amount was R249. As time went by the amount kept on increasing. I then requested to terminate the contract but to no success, I stopped the debit order countless time but for some reason Cell C managed to deduct money from my bank account. I was handed to VVM and agreed to pay a once off amount of R510.24 which went through around 00:05 on the 3rd of October 2022. But to my surprise I received another sms saying "A reminder that an outstanding amount of R457.61 on your Cell C account is due today. Please check your statement for various payment options." According to my understanding, my contract with Cell C has been cancelled. Kindly advice on what that amount is for and how can one dissolve this thing as having a contract with Cell C has been a nightmare and is really annoying. I would like to cut all contacts with Cell C as it no longer serves my needs and instead has become a nightmare.

Desired outcome: Cancellation of my contract with Cell C with immediate effect.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
5:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Sim Swop

My phone as well as my ID was stolen, thus I can't do a Sim swop at the store as they do not want to assist me even with my temp ID because it's expired. Aster contacting customer care twice they keep on telling me that I'm not answering the security questions correctly after I know I have done so. This is absolute bull, I'm paying contract client and Cell C has got no ambition to assist a customer. I will be canceling my contract with cell c and will definitely not prefer them to anyone. There staff at the stores treat you like crap and you can't even get your number back that you have been using for 5+ years. WORST service

Desired outcome: I want my Sim swop done

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
6:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C network failure

Date: 30/09/2022

Good day, this serves to inform you that we have a very serious network problem in Lehae phase 1 South of Joburg, and this problem has been persistent through out the years.

can we please be assisted because this causes inconvenience for people who are expecting important calls and trying to make calls.

please note that this is not my first complaint, I have a long standing contract with Cell C which is over 10 years now and it is quiet unfortunate that I have to change locations in order to receive services.

Desired outcome: For my network to be fixed permanently with immediate effect.,

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
3:20 am EDT
Replied
Cell C has left an official reply on this complaint.

Cell C CellC and SSDA debt collections

I received a bill from CellC for an acc number [protected] that was settled and paid for in April 2022. No calls or emails from CellC to say there is an outstanding amount (of which they cannot explain where the amount comes from but I paid it as I did not wish to argue about R156.)

The bill was paid and a week later debt collectors from SSDA debt collections start contacting me via sms and calls saying I still owe CellC the R156. Every time SSDA contacts me the bill is being increased on a bill that is already settled weeks before? SSDA calls me and then there is no one on the other line and they bill me for the call to me when they not actually speaking on the phone? How is this ethical business practice?

When I contact SSDA they say they are waiting for communication from CellC, when I contact CellC they say they waiting for communication from SSDA. Do these companies not communicate on paid bills with each other and then SSDA just keeps adding billing to each call and sms they send me?

The business communications to clients and between themselves of both SSDA and CellC is unacceptable.

I wish to file a compliant against both CellC and SSDA for affecting my credit record, both companies poor communication between each other in finalizing the matter and for ethical billing increases by SSDA on a bill that is already settled.

My Contact Details are [protected] or email [protected]@gmail.com

Nicholas Robinson [protected]

Read full review of Cell C
View 0 more photos
Update by Nicholas Robinson
Oct 20, 2022 2:24 am EDT

20 days later and still nothing resolved and still getting calls and sms's from SSDA with increased fees for them calling and smsing me all the time!

Hide full review
ComplaintsBoard
M
7:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Paid up letter

I am writing an complain on here hoping cell c acknowledges and resolves my compliant.

Its been over 2 months and counting since I've requested a paid letter to update my credit score.

Till date I have not received any response as to why they are taking so long with the letter I have escalated cell c numerous times on hello peter still no response

Desired outcome: To receive paid up letters of all my cell c accounts

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.