I had a Koodo account for a couple years, enjoyed them totally, until...my sons phone needed to be cancelled, I called them to cancel it and they proceeded to convince me to take a 4 month voluntary suspension decide later to fully cancel or not. Even waived the $10 a month fee to do so! Seemed like a great idea, gave me time to catch up his bill, roughly 250 bux, less tab. Maybe could even give it back after the 4 months was up, so I made payments Jan, Feb, March actually twice in March. Almost caught up, less than 100 bux to go. Beginning of April, received a letter from a collection agency, Koodo sent my file to. They never called, emailed, snail mail, nothing not a word they were doing that. Not a word there was a problem, I thought everything was going along just fine..boy was I shocked!! Called Koodo asked them why? they said they didn't have my file anymore cant' help me. Called the collection agency, they just kind of chuckled and said yeah Koodo does this all the time! I called Koodo back and got someone that said well you missed a payment in December that's why you went to collections! Thought they didn't have my file anymore?!?!? and so what if i missed a payment in December? I called in December to find out what was going on and initiated the suspension!! They got money every month (twice a month sometimes) and most of the amount owing over that 3 month period, I was on a 4 month voluntary suspension! They didn't even let me finish that, off to collections I went. I disputed it of course fought with them for a month, finally gave in and paid the dam thing off in June. Now fast forward to November, pulled my credit report to check things out and there's Koodo on top reporting I've been delinquent since December of last year and have stayed delinquent right thru till now! I was paid off and closed in June!! I called them again and asked why are you still reporting me? Pretty much got told after going thru three levels of management that it was all my fault I never called them back in January, February or March, when I was MAKING my payments! I said how was I supposed to know there was a problem? I paid my bills and you still sent me to collections and now your reporting on an account that was paid off and closed. It doesnt exist anymore, why are you reporting delinquent every month? I got very frustrated with the manager, he was rude, degrading and very argumentative! Theres no way in his eyes that koodo could ever be wrong. I have since filed a complaint with the BBB (139 complaints and counting on their site about Koodo) and I have also filed a complaint with the CCTS. I'm encouraging everyone and anyone that has had a problem with Koodo to do the same. These cell phone companies are bullies and have the power to do real damage to peoples credit ratings. Good credit is hard to get and even harder to maintain. Companies like Koodo will never report good standings, (I was, admitted by them, an R1 before they screwed me over) but have no problem reporting one missed payment and sending good people to collections unjustified! Without warning, without notice. And then refuse to clean up their mess!