Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
N
11:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Cell c mobile contract

I entered into a contract agreement with cell c in November 2018. my cell phone was stolen/robed in April 2019. I requested for sim-swop but cell C couldn`t assist me with reasons known by them.

I continued paying the contract and it was due in November 2020.I phoned and arranged for cancellation of the contract but cell c didn`t do it instead they deducted the account up until July 2021 when I decided to do reversal in my account. In February 2022 they handed my account over to their legal department. I just find out in October 2022 when I was applying for my daughter`s student loan that cell c has blacklisted my name in the credit beaurox.

All I need is the settlement letter that I have fully paid the account in November 2020. I do not even care about the money that was illegally deducted from December 2020 to July 2021.

Desired outcome: ALL I NEED IS JUST A SETTLEMENT LETTER.

Read full review of Cell C
Update by Nonkuthalo Dili
Nov 12, 2022 7:19 am EST

Cell C is a scam, I will warn everyone I know not to buy or to get to any deal with cell, this is so frustrating and out of order.

View 0 more photos
Update by Nonkuthalo Dili
Nov 12, 2022 7:12 am EST

I am still waiting for the response the matter is blocking me from having my daughter`s student loan.

Hide full review
ComplaintsBoard
S
9:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Unable to port out from cell c

I started porting my number from 04/10/2022 and it failed 7 times so far and there's no resolution. The porting department would either advise me to try again or I'm told they have escalated the matter to their back office which I cannot speak to and I never receive any feedback for that "Back office" which I think does not exist. Yesterday (08/10/2022) I was told the issue has been resolved because it wasn't just me that had the problem. I went to Telkom, they did their part successfully. I got the Cell C sms and I replied with just the OTP within a minute as I have been doing. I called them today, still failed. WHY IS CELL C BLOCKING ME FROM LEAVING THEM?

OTP that I replied with:

04/10/2022 Cell C sms came in at 12:59 and I replied at 13:01 - 99551

13/10/2022 Cell C sms came in at 00:31 and I replied at 04:23 - 76938

17/10/2022 Cell C sms came in at 14:32 and I replied at 14:32 - 37920

21/10/2022 Cell C sms came in at 15:31 and I replied at 15:31 - 98601

27/10/2022 Cell C sms came in at 12:08 and I replied at 12:08 - 04179

04/11/2022 Cell C sms came in at 16:54 and I replied at 17:01 - 70828

08/11/2022 Cell C sms came in at 17:08 and I replied at 17:08 - 13720

I AM GATVOEL!

Desired outcome: 1. PORT MY NUMBER TO TELKOM. Why 2. Pay Out the benefits I lost on my contract while waiting for the matter to be resolved.

Read full review of Cell C
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
8:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Being overcharged for nonexistent contract

I took a phone and later added a router at cell c in 2018. 2021 July I asked them to block my cards because my phone was stolen and the person was using my phone and number, they cancelled them. When I reactivated I only reactivated my cellphone number and not the router one. I called them asking about this, they said I had two contracts with them plus top up. I asked for proof of this and the consultant cold not find the proof of the contract she mentioned and escalated the case [protected]. Funny thing is during the security check they ask me how many contracts do I have I say 1 and pass the security check which should not be happening if I do have a 2nd contract. On my cell c app there is only the R99 contract showing, the one I know of yet I am billed R538 every month. I called to follow up they said they closed the call because they tried to call me (one time) I have been the one calling to follow up the other times. So I asked the consultant to open another case and escalate it link it with the old one, nothing has came out of that one as well. I would need their communications in writing via email at this point because it doesn't seem like they are even investigating this. I am really tired of telling the same story to your many consultants and still not be assisted.

Desired outcome: Proof of the contract and recordings of the day they say I upgraded my data contract. I want them to pay back my money and cancel every contract except the R99 one because it's recent and I will cancel it once it expires.

Read full review of Cell C
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
3:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Paid Up Letter

I have been trying to get a paid letter from Cell C for some time now - my account was settled under debt review a long while ago, this is the only paid-up letter standing between me and my final clearance certificate. I've tried calling, I've emailed every possible "customer" address and my debt counsellors have done the exact same and all we get is crickets. They are all over you like a rash when you owe them money but when all you need is the record to say you've paid then silence!

Desired outcome: Paid up letter received urgently!

Read full review of Cell C
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
I
2:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Purchasing a new contract on my existing account

For the past two weeks i have been trying to open a 2nd contract on my name for my son. they assist me with a new contract and says its approved, but then after 2 days i will contact the contracts department to see how far my order/delivery of the new cell phone will be, only to hear it has been rejected. when i do ask the reason why i get put trough from one department to the next with no assistance. i then went the route of re applying for a new cell contract for my son with the exact same problem, ie contract has been rejected and been put through to different departments without any answer as to why. this contract is for my son for his birthday and his birthday has come and gone and still i dont know why the contract has been rejected.

i would love feedback regarding this issue. Please contact me on ina.[protected]@gmail.com

Read full review of Cell C
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
7:06 pm EST

Cell C Payment not yet updated

To whom it may concern :

Hi : Since August 2022 I have been experiencing a huge problem where Cell C debited money without any dispute but it says my account had not been paid. The bill keep pillling up with charges that am not aware of.

I called customer care service since 10th of September since now no one is help but instant they hang up on line. I decided to pay my account using a direct deposit to pay for my account from 4 days prior but still they charge me for for that.. Currently my bill are too high, no payment update instead Cell C keep deducting R66 from my account without my Concern and I received my statement a night before my payment

How will I settle for this Matter

Read full review of Cell C
Hide full review
ComplaintsBoard
G
6:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Contract cancelation - impossible process

On the 1st of November 2022 I called to cancel my contract as it is at end of term on the 6th of December.

I was told to call again on the 7th of November to give 1 month notice.

I called before this date in July and August to cancel. I was informed on both occasions this had to be done on the first day of November.

When trying to cancel via 084143 and 147 service it takes forever to go through the menu or you are placed on hold for well over 5 minutes.

I called 6 times on the 1st of November only to be told on the last call to try again the 7th.

The agent before that could not help me because I failed the verification process which I used the next call only to succeed.

Even while trying to cancel due to affordability they still try and sell me a new contract. No respect for resolving my request, rather just want to get me to continue paying.

I am now fearing that they will tell me on the 7th that I had to cancel on the 1st and that the contract is going to auto renew and that I can not cancel and have to pay a penalty for not giving enough notice as per my contract.

Desired outcome: Cancel my Contract before renewal on the 6th of December.

Read full review of Cell C and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
M
M
Mandisa Nkosi
, US
Dec 01, 2022 9:55 am EST

Hi,

I know them very well.

A company of crooks, they did the same to me.

Put it on email and cc Complaints@thencc.org.za so when they do these run around forcing us to take new contracts but somehow the cancelation department disappears on the day of cancelation then you know what to do. You send all correspondence and drag them to filth.

ComplaintsBoard
T
8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Admin / Accounts Department

Last year in July, I gave notice to Cell C to end dongle stick contract. They read the e-mail, but did not cancel the contract. End of that month, I received an invoice. Again I contacted them, they said they will cancel, but did not. After that, books of communication has been going on between me and Cell C, but they do not credit the "arrear" amount as they are suppose to. They handed me over to attorneys, and I explained to them as well the whole useless situation. Yet, they keep calling me. And now my credit score is affected as I am 2 months in arrears with Cell C (WHICH I AM NOT!)

Desired outcome: Write off the alleged arrears amount as I gave proper notice. Staff of Cell C did not do their work and now my credit profile is negatively affected.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
5:23 am EDT
Replied
Cell C has left an official reply on this complaint.

Cell C Loan phone

I just got my 2 months old phone (contract) booked for technical issues. It's anl Samsung A73. The store is refusing to give me a loan phone at the moment, they have excuses every time I go to the branch. This is a huge inconvenience for my livelihood! Can't perform transactions or travel to work as I use taxify! This is the lakeside mall branch in benoni. PLEASE ASSIST.

Email:[protected]@gmail.com

Alternative contact :[protected]

Desired outcome: Please assist with a loan phone while mine is booked in for technical issues

Read full review of Cell C
View 0 more photos
Update by Nelisiwe KaSodi Mkhungo
Oct 27, 2022 1:15 pm EDT

So whose problem is it that they don't have stock?When it's a new phone being bought they are able to request other stores to give them the phone, why the lack of consistency?It's not my problem that they sold me a phone that has technical issues why should I suffer for it?I am paying for a phone that I can't use for the next 14 business days?!I the customer should get inconvenienced because they don't have stock?!that's bull!I want this flipping contract canceled!Its barely 2 months and my experience is disgusting already!

Hide full review
ComplaintsBoard
N
2:53 pm EDT

Cell C Paid up letter

Paid up the account 25/5/2022 , I have not received a paid up letter.i last requested one this afternoon at their shop and was told it will take long for me to get a paid up letter as the people at their shops are requesting on clients behalf 🙄.

I called in on the 11/10 and was told that they will request on my behalf,which is not guaranteed but just to give benefit of the doubt. I was also told that I can also try send a request on my side only to find the email given by staff member was incorrect.

This ongoing as the is no direct email or contact to be assisted,very frustrating 😔

Desired outcome: Get the paid up letter soonest and update my credit status as well .

Read full review of Cell C
View 0 more photos
Hide full review
ComplaintsBoard
S
2:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Unloaded data

I'm on contract with other service provider but using cell c network, on Saturday I bought discounted data for 7 days amount to R79 which was supposed to be 1GB every day but I only got only for that saterday nothing since then .I called them but they referred me to Blue label connect which they in turn referred me back to cell c siting that they don't sell data

Desired outcome: Want my 6 days data

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
5:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Cell c contract.

August 2022, i took a sim - data contract with Cell c.

It didnt work the whole month then i called them and told them my problem. The agent told me that everything was fine on 5he system. But still no network coverage..

September i called them again and another agent told me that they gave me the wrong package that doesnt support my network area. I told them that its not my fault they must cancel the contract because i cannot pay for something im not using. 😭😭

Yhooo these people dont wanna help me, they debit in my account and when i call them they always tell me that tbey gonna lodge a complain, theygonna call me befor 48hrs. After 2 days when i call them back they busy telling me that theyve been trying to call me and my phone was off. Which is a lie they dont call me back.

I want cell c to cancel that contract because its not my fault, they gave me the wrong package.

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
7:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Month to month data contract

We have queried numerous times with no response.

On 25 September 2022

We spoke to Norman L at 11:57am.

Reference number : [protected].

We requested information as to why was a month to month data contract converted into a 24 month contract without our approval.

We also request information regarding the cancelation of this contract.

We have still not received feedback. We request urgent feedback.

Thank you

Desired outcome: Month to month contact cancelled

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Leak of personal information / Breach of POPI Act

Good day, 

Kindly note that I have recently been contacted by no less than 2 strangers. When asked where they obtained my number, they promptly advised that same was given to them by CELL C. Please see below screenshot of one of the most recent interactions.

Please advise why CELL C is leaking my information/number to third parties? This is a breach of the POPI/POPIA Act and I didn't agree nor consented to my information being "spread around". You know I can sue you for this, right?

I suggest you conduct an internal investigation and establish how my information got out and by whose authority. As I deem this unacceptable that third party companies are being fed same. 

I await your urgent response. 

Kind regards, 

Anina Kruger [protected]

Desired outcome: STOP GIVING MY NUMBER TO RANDOM COMPANIES/INDIVIDUALS

Read full review of Cell C
View 0 more photos
Hide full review
ComplaintsBoard
F
3:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Contract

Terrible service from Cell C

I have recently started a new job and as part of my mobile allowance, I need to migrate my number to an enterprise work package by porting my existing number. I request the cancellation of my contract on the 1st of October 2022. Cell C responded saying I have a penalty of approx. R4000 to cancel the contract which expires in March 2023. This is not true as I haven't upgraded for some time and the contract is now month-to-month. Cell C said I signed a contract with their Hatfield branch which I have never visited. They advised they would get proof of the contract and provide feedback within 48 hours. It is now the 18th of October and I have emailed them approx. 6 times with no feedback.

The contact centre number is [protected] and is a call centre for clients with "exclusive" packages. However, it doesn't work and gets reverted to the "normal" call centre. The agents here cannot help as I am an exclusive client even though I never asked for this. They then transfer me pack to this "exclusive" call centre where nobody answers. This back-and-forth has been going on for two days now. Eventually, after begging to speak to the manager at the "normal" call centre, they promised someone would contact me today, 18 October, for feedback at 14:00. Needless to say, nobody called me. The worst service I have ever experienced in my life. I have to move my package by the end of this month. I wait with bated breath.

Desired outcome: Just give me feedback on this supposed contract. If it's not anywhere to be found, then clearly the issue is with Cell C. Just cancel the contract effective date 31 October...please!!!!!!!!!

Read full review of Cell C
Hide full review
ComplaintsBoard
M
6:35 am EDT

Cell C Fraudulent tele sales and impossible to cancel

I received a call from Cell C claiming that they can reduce my monthly cost from R800 to R400 (don't have exact amounts) I expressed that if anything I would like to know how much data was attached, was told that included is 30GB data and they said they would send me a sim to use in a dongle which I said I didn't want, only to be told its linked to the number so the kids or anyone can use it etc etc.

Now it appears all he did was add R249 (30GB) package to my existing contracts, no discount on the bill and I cannot get Cell C to provide the recordings to prove to them, the worst now after 20 calls or so I manage to pass their security check, now I get a call 5 days later and now they want to verify before helping me and I fail a security test. They ask what was the last debit order amount! I supposed be sitting on banking or all other documents in case they ask a question... it is virtually impossibly to cancel something that they illegally added to your account. CELL C ARE FRAUSTERS. PLEASE BE WARNED DO NOT ENGAGE WITH ANYONE ONE TELEPHONICALLY FROM CELL C.

Read full review of Cell C
Hide full review
ComplaintsBoard
B
3:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Paid up letter request

Good day - I am struggling to get Paid up letter from Cell c - since 2021 - I have been calling this 084 135 - but that number is so useless if you put your number - the response you get is that your number does not exist - when you try other options you get cut off. if you are lucky to get a Consultant they always pass the bark by transferring you to somewhere - and also that consultant will pass you to someone else - been struggling with this for a while for simple Paid up letter .

the number i used to use was [protected]

can someone help me please my email address - [protected]@gmail.com

my cell number [protected]

regards

Balter Mtyali

Desired outcome: I just want a paid up letter to provide to EXPERIAN as they are refusing to remove my Cell c debt on record which I paid April 2021 -

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
3:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C False advertising on specials

On the 3rd of October I signed a contract for a new Samsung ZFlip4 phone - the special included a free pair of Earbuds - after signing the contract the agent told me that the earbuds are out of stock and they don't know when they will get more stock as the warehouse is saying it is on back-order. Till today, they have not received stock and they don't know when they will get stock.

The challenge I have is that the special offer did not indicate the inclusion of earbuds "while stocks last" - I demand to have a pair of earbuds included in my deal that I signed on the 3rd of October and I'm not prepared to wait such an extensive time until Cell C warehouse manage to purchase more from Samsung.

Desired outcome: Receive my ZFlip4 phone with the earbuds as part of the special that already ended on the 10th of October - I also want my deal to be on the special price

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
2:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C CellC

Had a contract with CellC, Contract was paid in full by Nov/Dec 2021. Since Then, after Numerous attempts and Reference numbers and phoning and sending proof of payments, CellC is still deducting from my account and its October 2022. So, I have a huge credit. Still struggling to get my credit!

I also had numerous of calls that Cellc has dropped the phone in my ear + If I want to know what the advisors name is, or who I am speaking with, they have no response at all and ignore my question. I went to Cellc Nelspruit, Ilanga Mall and even then, they put the phone down in Musa's ear who is the advisor for Nelspruit.

This is very bad service! they are always helpful to get the contact, but as soon as any other situation surfaces, then you struggle for months to sort it out!

This is Terrible service to say the least.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C Finance department

Dear Cell C

I am sick and tired of you for not finalising my refund.

Firsty your customer service department is quick to say that someone will come back within 24 hours and no one is coming back.

I made a lot of calls to your call centre that always tell me that someone will come back to me, and no one did.

I am listing a lot of case numbers from your sight asking for the same documents over and over again without solving my problem.

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]

My next move is to go to the ombudsman, Hellopeter, radio's and the newspapers if this problem is not solved within the next 24 hours

REF [protected]/[protected]

Mr Charley Pietersen

Author, Inspirational Speaker, Life-Coach & Facilitator

Doctorate in Humanitarianism, Honoris Causa (The Global Alliance, USA)

[protected]

Desired outcome: They must pay me my money. They don't come back to you at all.

Read full review of Cell C
Hide full review

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.