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Cell C

Cell C review: Get more

E
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5:55 am EDT
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On the 2nd of October 2023 I received a phone call from a representative of the Cell C Get More service. We had a discussion on what everything entails and I asked a number of specific questions after being informed that the call was recorded for quality purposes. The representative stated that I would receive the information on how and where to qualify for my cash back rewards via email - I have received no such communications. This ofcourse was a cause of concern and lead me to investigate the Get More service. Upon investigation, I saw a number of negative reviews which revolve around the illicit nature of this service being offered either by, or via channels through Cell C. I further investigated the service and found that you are only able to cancel your subscription service by phoning the Get More customer service number (+[protected]). After my sixth attempt at contacting the service center and receiving absolutely no answer after holding for approximately 5 minutes at a time, it became clear I was not going to be assisted. I phoned again later the evening only to be greeted by a recorded message that nocconsultants are available to take mu call. This is a very bad indicator that we might be dealong with a setvice that very easily contracts you into service, but makes it near impossible to unsubscribe from he service. I am left wondering how Cell C could even partner and allow something like this as a reputable service provider.

Desired outcome: I would like to unsubscribe from this service with immediate effect as soon and effectively as possible.

Oct 05, 2023 6:49 am EDT
Cell C customer support contacts
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The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day Elroy,

Thank you for contacting us regarding the Get More service.

Kindly receive our sincerest apologies for the unpleasant experience. Kindly forward your query to sm@cellc.co.za as we need to get to the bottom of the matter. Kindly include your ID number and contact number on the email for us to have access to your account and to also reach you for feedback.

Regards,

^TN
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This complaint has been resolved automatically due to user's inactivity.

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  1. Cell C Contacts

  2. Cell C phone numbers
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    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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