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Chess reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Termination fees was posted on Jun 17, 2021. The latest complaint overcharge was resolved on Dec 09, 2014. Chess has an average consumer rating of 2 stars from 25 reviews. Chess has resolved 6 complaints.

Chess Customer Service Contacts

+44 844 770 6000 (Customer Service)
+44 800 688 8858 (Voice & Connect, Sales)
+44 844 770 4219 (Voice & Connect, Faults Support)
+44 844 770 4225 (Voice & Connect, PBX Support)
+44 128 241 8800 (ICT, Sales)
+44 128 241 8855 (ICT, Support)
+44 128 478 8900 (CyberSecurity, Sales)
+44 128 478 8901 (CyberSecurity, Tech Support)
+44 128 478 8902 (CyberSecurity, Managed Services Support)
+44 800 019 0194 (Cancelling An Existing Contract)
+44 844 770 6060 (Direct Debit Team)
+44 800 288 8966 (Loyalty Team)
Bridgford House, Heyes Lane
Alderley Edge, England, Cheshire
United Kingdom - SK97JP
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
SatClosed
SunClosed
Partner Office 
1 Elstree Gate Elstree Way, Borehamwood, Hertfordshire, WD6 1JD, England

CyberSecurity
Manor Park, Bury St Edmunds, Suffolk, IP31 2QR, England

ICT, Alderley
Bridgford House Heyes Lane, Alderley Edge, Cheshire, SK9 7JP, England

ICT, Burnley
Crown House Network 65 Business Park, Bridgewater, Burnley, BB11 5TE, England

Digital, Glasgow
17 Glasgow Road, Paisley, PA1 3QS, Scotland

Digital, Edinburgh
52 Morrison Street, Edinburgh, EH3 8EE, Scotland

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Chess Complaints & Reviews

ChessTermination fees

My line rental with Chess was terminated on the 1st June 2021. I spoke to your representative Paul Thompson who agreed that since Chess had not been able to provide any service on that line since 1st June 2021 that I should terminate the service from that date. Since I was already out of contract with Chess, i did not anticipate any termination fees. On the 15th June 2021 I received the attached invoice. when I queried it, I was eventually informed that it was a termination charge because I had not submitted the cancellation of my account with Chess in writing. I asked to Paul Thompson why he had not informed me of the necessity of submitting my cancellation in writing and he simply replied that he was not there to argue with me and that those were the terms.

Termination fees

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    Feb 26, 2020

    Chess ICT — termination charges

    Pel57041 On 9th of September I notified chess that we would be terminating our contract at the end of the...

    Chess Telecominternet service

    The internet is only available 75% of the time and if the telephone rings or someone uses another device the internet cuts off

    I have spent 3 years complaining and all that seems to happen is they change my contract and tie me in for another few years,

    I was promised a fibre connection last time I changed contract but have been advised that I do not have this.

    The monthly bill is always above the agreed amount.

    We have had 2 terms of being without internet for 2 days then 20 hrs.

    We are trying to run a business here and are finding it impossible.

    I have never signed anything so can this be legal?

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      Feb 26, 2019

      Chess — contract

      Following a fire at my workshop I urgently needed to divert all calls to my mobile. As my line supplier I...

      Chess Telecom — internet by chess telecom

      We are a small company relying entirely on our internet connection. Our internet connection went down at 10...

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      Chess Telecom — their service is a joke!

      We had a new system Installed via shell communications which was then bought out by chess. From day one of...

      Chess Telecom — broadband mess.

      Chess ICT acquired our account from Tru Telecom which didn't seem a problem at the time. We received a phone...

      Chess ICT Telecoms — telephone

      Cosycats cattery leicester chess muscled in on the partial purchase of true telecom business affairs around...

      Chess ICT — phone and broadband

      Chess ICT are conmen and need to be stopped!!! They are refusing to accept no less than 3 different contract...

      Chess Telecom LTD — forge contract

      I have complete my agreement in October 2016. I have been looking at alternatives to there over priced...

      Chess Telecom — not honouring the never beaten on price guarantee!

      I have been with chess for more than 4 years and they have been fine until i tried to move away to a cheaper...

      Witney

      Chess Telecom — telephone line and broadband

      I was miss sold a telephone and broad band package which was to be no more then £38 per month. The first...

      Chess Telecom — termination charges

      Chess Telecom took over my previous phone provider and after being with them for 4yrs I decided to group all...

      Chess Telecom — scam email

      I received an email on 31 July 2015 from Chess Telecom ([protected]@chesstelecom.com) telling me I owed...

      London

      Chess Telecom — very questionable billing practices –watch out

      This Company presumed to add charges for services that were not agreed. I took this up with them and during...

      Alderley Edge

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Chess Telecomovercharge

      For the second time this year their customer services department has spectacularly failed at doing a proper job or even having the courtesy to return calls with a solution for a recent overcharge. When I said I would cancel my direct debit until it was sorted they strongly advised me not to yet they owe me money and are doing nothing to sort it out, Spoke to three different agents over the last month including a manager and not one person bothers to return calls like they say they will, . I will never use them again

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Chess Telecom — service, billing, the lot

        The worst company in the world. I don't even know where to start. They are so awful, when I complained I...

        Chess Telecomvery bad customer services

        We have been trying to serve notice since 7th May 2014, we were told to email customer services. After not receiving anything back I rang them again, they apologised and said to send again! Still hadn't heard any thing back so again rang them and was told to email the RedTeam, this goes on and after emailing to two personal email addresses finally let it rip on the 19/05!! Someone called Ian again apologised and explained that we were out of contract and on a 30 rolling one and had received notification of us leaving on the 9/05 so the 60 day initially given was fine and the go ahead to move on the 7th July 2014 is Ok and no fees would be issued! Today I received another call, to say that if we leave on Monday we will occur a fee of £500, £300 of it because we didn't serve notice and £200 admin fee and even more unbelievable was he told me I should have emailed a loyalty team, which at no stage did the six different people tell me!!! He then had the nerve to ask why we were leaving!!!

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          Chess Telecom — chess telecom give my private data to 3rd party companies

          when you signup a for a service with CHESS TELECOM obviously they do a credit check on you. I had some...

          London

          Chess Telecom — they give my private data to 3rd party companies

          when you signup a for a service with them obviously they do a credit check on you. I had some financial...

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