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CB Telecommunications Cell C
Cell C

Cell C review: Payments were made but the money was not allocated

D
Author of the review
7:31 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Good day

I hope you will assist me in this matter.

I had an account with Cell C, in 2024 I had financial difficulties. I couldn't make payments. I made my payment in November 2024 and January 2025, thereafter I requested a settlement amount and they emailed it to me in March 2025. I paid the settlement amount. I called customer care to confirm if they received my payments and the customer Agent requested me to resend the proof of payments for payments allocations and I did. After a few days Nudebt started to call me demanding payments. I was surprised but I forwarded the proof of payment I had at that time and they acknowledged they received it.

Now Nudebt is deducting money from my account December 2025 for payment already made. I need your help in this matter. One of the customer Agent forwarded your contact to my email a few months ago. Now I'm sending this email hoping you will assist me.

I have attached the proof of payments as well as the settlement statement to email corporateaccount@cellc.co.za , and
I hope to hear from you soon. If more information is needed please let me know.

Kind regards
DS Selawule
[protected]

Desired outcome: Payments must be allocated, and the account be paid.

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  2. Cell C phone numbers
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    50%
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    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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  6. Maria
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