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CB Telecommunications Cell C
Cell C

Cell C review: Payments were made but the money was not allocated

D
Author of the review
7:31 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Good day

I hope you will assist me in this matter.

I had an account with Cell C, in 2024 I had financial difficulties. I couldn't make payments. I made my payment in November 2024 and January 2025, thereafter I requested a settlement amount and they emailed it to me in March 2025. I paid the settlement amount. I called customer care to confirm if they received my payments and the customer Agent requested me to resend the proof of payments for payments allocations and I did. After a few days Nudebt started to call me demanding payments. I was surprised but I forwarded the proof of payment I had at that time and they acknowledged they received it.

Now Nudebt is deducting money from my account December 2025 for payment already made. I need your help in this matter. One of the customer Agent forwarded your contact to my email a few months ago. Now I'm sending this email hoping you will assist me.

I have attached the proof of payments as well as the settlement statement to email corporateaccount@cellc.co.za , and
I hope to hear from you soon. If more information is needed please let me know.

Kind regards
DS Selawule
[protected]

Desired outcome: Payments must be allocated, and the account be paid.

Confidential Information Hidden: This section contains confidential information visible to verified Cell C representatives only. If you are affiliated with Cell C, please claim your business to access these details.

Cell C response
Dec 24, 2025 1:03 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Dallas Selawule,

We sincerely apologize for the unpleasant service you have experienced. We understand the inconvenience this situation has caused and assure you that we are committed to resolving the matter as quickly as possible.

Please note that your query has been escalated to the relevant team for investigation, and one of our consultants will contact you to provide further assistance.

Regards,
Cell C | GN
Cell C response
Dec 30, 2025 8:30 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Dallas Selawule,

Our team attempted to reach you but was unsuccessful. May you please provide an alternative contact number? We are eager to assist you further.

Regards,
Cell C | MN
Update by Dallas Selawule
Dec 30, 2025 5:48 pm EST

Good morning

Apologies it could be the network. Cell C send me an SMS with Ref. No: [protected], but they never called me. I thought because of holidays that's the reason they didn't called. The matter is NOT resolved, and I did NOT receive confirmation from Cell C that, the money was allocated I'm waiting for paid up letter.

My contact No: [protected] or
My daughter No: [protected]

I appreciate your help.

Regards

Cell C response
Jan 05, 2026 6:21 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Dallas Selawule,

Thank you for getting in touch.

We have arranged for a callback from our team and will be in touch with you.

Regards,
Cell C | MN
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  1. Cell C Contacts

  2. Cell C phone numbers
    135
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    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
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    50%
    Confidence score
    Text Only
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  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 02, 2026
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Cell C is ranked 151 among 252 companies in the Telecommunications category
#149 iTalk Affiliate Telecommunications iTalk Affiliate Telecommunications #150 goEBT goEBT #151 Cell C Cell C #152 011 Communications 011 Communications #153 Yak Communications / Distributel Communications Yak Communications / Distributel Communications

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