Cell C review: Payments were made but the money was not allocated
Replied
Good day
I hope you will assist me in this matter.
I had an account with Cell C, in 2024 I had financial difficulties. I couldn't make payments. I made my payment in November 2024 and January 2025, thereafter I requested a settlement amount and they emailed it to me in March 2025. I paid the settlement amount. I called customer care to confirm if they received my payments and the customer Agent requested me to resend the proof of payments for payments allocations and I did. After a few days Nudebt started to call me demanding payments. I was surprised but I forwarded the proof of payment I had at that time and they acknowledged they received it.
Now Nudebt is deducting money from my account December 2025 for payment already made. I need your help in this matter. One of the customer Agent forwarded your contact to my email a few months ago. Now I'm sending this email hoping you will assist me.
I have attached the proof of payments as well as the settlement statement to email corporateaccount@cellc.co.za , and
I hope to hear from you soon. If more information is needed please let me know.
Kind regards
DS Selawule
[protected]
Desired outcome: Payments must be allocated, and the account be paid.
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We sincerely apologize for the unpleasant service you have experienced. We understand the inconvenience this situation has caused and assure you that we are committed to resolving the matter as quickly as possible.
Please note that your query has been escalated to the relevant team for investigation, and one of our consultants will contact you to provide further assistance.
Regards,
Cell C | GN
Our team attempted to reach you but was unsuccessful. May you please provide an alternative contact number? We are eager to assist you further.
Regards,
Cell C | MN
Good morning
Apologies it could be the network. Cell C send me an SMS with Ref. No: [protected], but they never called me. I thought because of holidays that's the reason they didn't called. The matter is NOT resolved, and I did NOT receive confirmation from Cell C that, the money was allocated I'm waiting for paid up letter.
My contact No: [protected] or
My daughter No: [protected]
I appreciate your help.
Regards
Thank you for getting in touch.
We have arranged for a callback from our team and will be in touch with you.
Regards,
Cell C | MN
This complaint has been resolved automatically due to user's inactivity.
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