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CB Telecommunications Cell C
Cell C

Cell C review: Overpayment and no resolution

G
Author of the review
8:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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Dear Cell C Customer Service Team,

I hope you are well.

I am writing regarding an old arrear account that was handed over to your legal department several years ago. Since that time, a debit order has continued to run on my bank account every month.

I believe that the outstanding amount was settled a long time ago; however, the debit order is still being processed, and funds continue to be deducted. I hereby request the following:

A full and up‑to‑date statement of account reflecting all payments made.

Immediate cancellation of the debit order instruction.

Refund of any overpayments or amounts owed to me.

Please treat this matter as urgent, as it has been ongoing for far too long.

I look forward to your prompt response and resolution.

Kind regards,

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Cell C response
Jan 11, 2026 10:32 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Adele Groenewald,

Thank you for contacting us and for bringing this matter to our attention.

Please be advised that we have escalated your query to our support team for further review and investigation. A dedicated team member will reach out to you within 24 to 48 hours to provide feedback and assist with resolution.

We appreciate your patience while this matter is being reviewed and assure you that it is receiving the necessary attention.

Kind regards,
Cell C | RM
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This complaint has been resolved automatically due to user's inactivity.

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  1. Cell C Contacts

  2. Cell C phone numbers
    135
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    Customer Service
    147
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    Quick Info Line
    +27 841 555 555
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    Technical Support
    +27 84 135
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    Customer Service
    +27 84 145
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    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
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    Glocell
    +27 841 944 000
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    Cell C Business
    +27 841 4329
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    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 20, 2026
  7. View all Cell C contacts
Cell C Category
Cell C is ranked 160 among 269 companies in the Telecommunications category
#158 goEBT goEBT #159 Ovilus Ovilus #160 Cell C Cell C #161 011 Communications 011 Communications #162 Yak Communications / Distributel Communications Yak Communications / Distributel Communications

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