Cell C’s earns a 3.8-star rating from 2094 reviews, showing that the majority of mobile network users are satisfied with service.
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Data contract
The incident happened in March 2023. I renewed my contract with cell c as I am a customer for about four years and I told the call center operative I wanted the same contract that I previously had. They offered me a new cheaper contract which apparently is now in 4k? This does not work with my phone and my router is only connecting without internet. I was not informed of this I have since called to call center twice and they assured me its working and it's not. I went in store to galleria mall and they said they can't help me as I was sold the incorrect contract and I must lay a complaint. What is the point of having a service on the phone if the agents are going to mess up like this? I went to galleria on the 04/06/23 and logged my calls to the call center on 04/05/23 at 12:11pm and 04/05/23 at 12:58pm. I am still being debited for the past three months and yet I still don't have internet access. Please help!
Desired outcome: Refund for the past three months and I want my previous contract reinstated
This complaint has been resolved automatically due to user's inactivity.
unauthorised charges after cancelling contract
Dear Cell C
CASE NUMBER [protected]
CELL NUMBER [protected]
Please can someone please look into this matter urgently.
I no longer live in South Africa. Please do not try to contact me on this cell number, but rather my email address athol.[protected]@gmail.com.
I was requested to pay an amount of R722.49 to cancel this contract, paid on the 21/02/2023 into your bank account which you acknowledged receipt of.
Please can you close this contract immediately and repay the monies owing to me since the account should have been closed. The unauthorized debits are stated below.
31 Mar R23.59
29 April R352.03
31 May R352.03
Total R707.65
Please make payment into my bank account:
Mr AH Peinke
Nedbank Vincent Park
Account Number: [protected]
This has been ongoing since January and I would like to see it resolved please.
I look forward to hearing from you.
Marcelle Peinke
athol.[protected]@gmail.com (preferred contact)
Australian Mobile 00+61+[protected]
Desired outcome: Cancel this contract with immediate effect and refund unauthorised debits as disclosed above.
This complaint has been resolved automatically due to user's inactivity.
I have the exact same problem. These thieves took money for over a year and refuse to pay it back.
Cellc
Good evening
My name is Johanna Madibane. I have a complain to raise with cellc. The number on question is [protected]. I paid this contract in full on 22/11/2022 with an amount of R1500 and R3.00 but I was still debited on monthly basis to date. Proof of payment was sent several times for payment allocation until now the case has not been finalized to pay back my money. I kept on calling to follow up on the matter and nothing happened. I received different reference no:s but the query has not been resolved till now.
Please find below the references
[protected]= 12/12/2022
[protected]= 19/12/2022
[protected]= 31/01/2023
[protected]= 17/04/2023
[protected]= 17/04/2023
[protected]= 18/05/2023
[protected]= 23/05/2023
[protected]= 30/05/2023
I want to be refunded my money. I'm giving you few days to resolve this matter. If I did not heard anything feedback within the given time I'm escalating the matter to Ombudsman.
Your speedy response will be highly appreciated.
Regards
Desired outcome: I want my money back as soon as possible
This complaint has been resolved automatically due to user's inactivity.
Contract, debit order issues
I have called Cell C 9 times, yes 9 times regarding these issues.
It is absolutely shocking that a mobile company can affect a persons life to this extent.
So since I have this contract (Nov 2022), I have had debit order issues with Cell C, they keep claiming that I owe them money and debit orders have bounced, fine, I explain that its their issue not mine, I attempt to change the debit order date or account information multiple times but no one has actually done it or taken action. Cool, I then realise that hey I did mess up once or twice and missed a debit order so its all good, rectify my mistake and pay like 4 late fees at most, all good. Cell C and I are square, they now have my new banking information since last month (April) so my April debit goes off nicely for the normal amount JUST AS the lady from Cell C told me in March, hey sir no worries, everything is paid up, no more late fees ever cause we have the right details so yeah it actually surprisingly finally worked out. So april all smooth, correct debit order, no late fee, debit order goes off perfectly.
Account balance is 0 since April, balance is still 0 in May, in the FIRST week of May, I call Cell C twice to change my debit order date to the 1st cause of my new job, the first time, agent does not do it, call the second time, agent says all good, its done.
So I'm at peace now, so far...
Today I see that you guys tried to debit WITH a late fee, ON THE WRONG DEBIT DATE, now logically, how can you debit ON the debit order date with a late fee on top of the fact that the last debit went off perfectly fine.
This is absolutely insane, honestly it is astonishing how you guys still exist as a company when you literally are robbing people daily.
I have recordings saved on my phone for all of these conversations and events.
Desired outcome: I want a credit for the late fee that does not exist , THAT IS ALL.If possible , I also want to pay the full amount for the balance of my contract cause I cannot do this anymore, it is honestly depressing and draining.
This complaint has been resolved automatically due to user's inactivity.
Cancel my subscription
Still haven't paid me for my cancelled subscription that they kept billing me for. Haven't responded to emails.
Essentially stole my money and won't communicate.
They requested proof that I applied to end the contract (in 2021), I have sent screenshots of the emails sent. They also conveniently lost the recorded conversations when I phoned them to cancel the account.
Still no response. Thieves don't way to pay my money back.
This is garbage, I basically have to re-apply, because you useless people have lost my previous application, even though I literally have an email chain with all the info in it.
I have, and no response in 2 months. The same bot spam auto-response.
Unauthorised debit order
Good day
I had a WiFi contract with Cell C and my contract expired on the 09 of December 2022, I tried to call cell c to activate the advised that I failed the security check so they cannot activate I should call the following day off which I did then they said still I failed I then requested to cancel they transferred me to cancellation/ retention department but they refused to cancel they also said I failed the security check but every month they are debiting my account for the service they are not providing.
So every month I must go to standard bank to reverse the payments and this is frustrating and now they are busy harassing me calling me informing that my account is in arrears.. I'm puzzled which account because they are not providing me with no service.
Desired outcome: Cell C must cancel and stop debit my account
This complaint has been resolved automatically due to user's inactivity.
Paid up letter and credit bureau
I logged a complaint with ICASA about Cell c account which I asked to be closed, but the problem was resolved by an agent from ceel c who handled the case. I did not receive a paid up letter and I still appear on the credit bureau as a person who owes cell c, despite the fact that I was told by an agent that they will clear my name from the bureau. I need a paid up letter to clear my name from the bureau. ID no:[protected]. EMAIL: [protected]@gmail.com...phone no: [protected]
Desired outcome: I need a paid up letter and my name to be cleared on the credit bureau
This complaint has been resolved automatically due to user's inactivity.
SmartData 10gb upfront
o534200229
Good day,
The order number above refers.
I placed an order to receive a month to month 10 gb sim card on the cell c website on 30 April 2023. My bank account was debited and I suspect it will also be debited on a monthly basis.
However, when I try to track my order the status never changes from that of "order placed." I have called the call centre several times as well as visited a Cell C store at Gateway Theatre of Shopping- Durban. In addition I have emailed Cell C at [protected]@cellc.co.za, only to receive absolutely no response.
So far nobody has been able to track my order. Please either get my order to my provided address or cancel it and refund the amount debited from my account on 30 April 2023. In addition cancel any recurring debits that may take place in moths to come as it is fraud on the part of Cell C to have charged and to keep charging me for a service which is not being provided.
Please see screenshot attached for clarification regarding this matter.
Kind regards,
Dr. Wade Cafun LLB, PGCE, M.Ed, PhD (ukzn)
Desired outcome: Either refund the amount debited from my bank account and stop future debits OR actually provide the service that I have paid for.
I was contacted by a representative of Cell C who apologized for the mix up and explained that there was a technical error on their side. Hence, the annoyance of nobody being able to pick up my order. They were able to eventually track my order and had it delivered to me. All seems to be in order now. Thanks.
Paid - up letter
I'm really getting pissed for your company not to provide me with a paid up. The error was on your side now your even taking longer to clear my name. I'm struggling to get any financial assistance because of the information you have on my credit profile. Case number [protected] which will maybe take a month to be finalized. When I called your company I'm being given numbers for tracker companies that is bad customer service.
This complaint has been resolved automatically due to user's inactivity.
Unauthorized debit orders and double payment refunds
Payment made on the 25 April 2023 via EFT as is the normal payment method.
On 28 April they debited my account without authorization even after payment was made.
On calling customer service on 02 May 2023, I was informed it is because I did not make payment at the end of March 2023 which was incorrect as I had credit due to exactly the same double payment at the end of February 2023.
After the consultant confirmed that it was an error, they requested that I send them POP and Bank Statements as proof that the amount was deducted from my account. The documentation was sent to them on 02 May 2023, and I was told that it will take 7-10 working days for the refund.
Today 10 May 2023 I get an email informing me that no refund is payable and that instead of the refund they will credit my account again.
I called them and informed them about the mail received upon which the call center informed me that they will have to escalate the case again and that it would be another 7-10 working days after I receive a call from a consultant before I can get the refund.
This is simply the worst kind of excuses I have heard after clearly indicated that I do not want the credit I need the refund.
I insisted on speaking to one of the Supervisors but was told they are busy and will be calling me back which obviously did not happen.
The exact same error occurred in February 2023 and then I also heard unacceptable excuses.
Desired outcome: I need the money refunded into my account immediately.I need an official document that proves I gave them authority to debit my account since my payment method is via EFT and has been since 2015 without missing a single payment.
Not resolved not even an attempt to resolve.
This complaint has been resolved automatically due to user's inactivity.
Urgent request for upgrade
My credit score is low as a result of salaries being paid late but when salaries are paid accounts are paid immediately.
I have been with cell c for the past 20 years and have contract line on my name. Currently my cellphone is broken and I require assistance with upgrade as I do not have a cell., but upgrades department will not assist of credit score being low. Being a loyal client I request urgent assistance with an upgrade, a case has been created, email was mailed to different departments but to no response. My cell number is [protected], id nr [protected].
Your urgent assistance is appreciated
Desired outcome: request for urgent upgrade
This complaint has been resolved automatically due to user's inactivity.
Cancellation fees charged and handed over
Good Day
Today I received a phone call from someone stating that I have been handed over for an arrears account that I have been trying to follow up with cell c to find out why they Deducted R109 from my account which I disputed on my banking app and tried to follow up with cell c, first when I phoned in they have all my details which was given to them but because one or two outdated security questions was not correct they did not want to help me wasting my time as well as airtime. So I emailed Cell C on 27 or 28th of April 2023 and still no feedback from them or any phone calls regarding this none whatsoever. I also went to the Gateway mall in Umhlanga on Monday 01/05/2023 and spoke to someone there and he said there was no arrears on my account and I should phone Cell C for confirmation (which is no help at all) and he could also not even tell me why they would have taken R109 from my account as it was cancelled the previous month. Cell C handed me over with absolutely no contact from their side no phone call, sms or email and handed not even 90 to 120 days notice.
Its barely 30 days when they handed me over and then the guy that phone me from the handed over company stated that the fee of R109 is for cancelling my contract a fee for cancelling my contract when the contract is over and I don't want to renew it. Since when are people being charged to cancelling their contract in the correct time frame it should be cancelled, I feel this an Unreasonable cancellation fee In terms of the cancellation fee, Section 17(5) of the Act states. As far as my knowledge is regarding arrear accounts is if it is 90 days and older it can be handed over so there I also have an issue for when this account has been handed over now I have to the handed over company R170 when I should not even have paid anything.
Thank You Jesica Flynn (Beukes)
[protected]@gmail.com
Desired outcome: I want this money refunded and my name cleared.
This complaint has been resolved automatically due to user's inactivity.
Charger
I bought a charger, superbly c-type to c-type at cellular the groove, it was faulty and I returned it, I was given a choice to take another charger of the same amount or take a refund. I took the same product which I only used for a day and the next day it was no longer working. I returned it and requested a refund, I was told to leave the charger and wait for head office to respond if wether I should be refunded or not. I didn't understand that because it's an inconvenience on my side as i'm leaving my money at the shop, with a dead phone and suppose to wait for days for head office to approve whereas I could get my money and try to find another charger elsewhere. It's is also costing me more money going there and back for exchange and refunds. I am not happy about how my matter was handle by the lady named hazel
Desired outcome: I would like to get my money back
This complaint has been resolved automatically due to user's inactivity.
Still charging me monthly for something that was cancelled in 2021
Cell C is the worst and the reason we changing all our accounts to Vodacom. you are disgusting to say the least, I have the proof that you were asked to cancel my contract after the period was ending of a 24 month contract. they never did that and I got back-and-forth mail, worst is, they then send me someone else's statement with all their personal information. One of the staff confirmed the mail and replied sending it to someone to check "The client asked to cancel the contract" and then no one got back to me. you have listed me on ITC and still charge me monthly. I am abroad. And I will definitely take the legal route and sue Cell C for damages as well. Cell C will never get any business or any good reviews ever again.
Desired outcome: you need to remove this and all the so-called dept that you have accumulated
This complaint has been resolved automatically due to user's inactivity.
Service - Lack of customer service
I started requesting assistance on my contract in August 2022. I needed assistance with migrating to a lower contract. To date I have yet to be assisted. When cell c calls me they either cut me off or tell me they will get someone to contact me which never happens. I fell on hard times and was unable to continue paying the amount I was paying. My service number was out if contract and eventually they kept debiting my account and I kept having to return the debit order at a cost of R40 per returned debit order. My husband and I have been loyal customers for many years. I have now cancelled 2 if our contracts as a result of this and will happily cancel my last 2 should I not get a response. My number is [protected] and my arrears contact number is [protected]. I will be exceptionally grateful if your CEO or someone high up could contact me as your call centre agents could not be bothered other than trying to sell me a new contract!
Desired outcome: Assistance from someone that will help
This complaint has been resolved automatically due to user's inactivity.
Sim contract
I ordered a sim contract with cell c it did not arrive within the time frame. I asked and after many phone calls and messages they informed me that they can complete the order but cannot promise exactly when. I was already charged for 1 month even though i did not have the sim card yet. I then asked for a full cancelation and I want a refund for the amount I was charged. They do not know how to cancel my order and refund me. Everyone I call keep telling to call someone else as they cannot do anything. This is really frustrating as it is now 3 weeks and nobody from cell c seems to know what to do.
Desired outcome: I just want to cancel my order and get a refund.
This complaint has been resolved automatically due to user's inactivity.
Blacklisting phone to geT my ITC NUMBER
I have requested that they Block my CELL phone 2 weeks ago and send me my ITC Number as I need to submit it to my insurer for my claim because my phone has been stolen. They keep sending me back and forth and making me reopen the case. I don’t understand why the matter cannot be resolved it’s frustrating me all i need is that ITC Number so i can claim form my insurer now i have been without a cellphone for weeks now all because of them. I have filled in forms 1 times and made several calls and still no assistance on [protected]
Desired outcome: I need my ITC NUMBER
This complaint has been resolved automatically due to user's inactivity.
Cellc service and fraudulent activities
My name is Alex.
I'd number: [protected]
PHONE NUMBER: [protected]
I CAN'T GET ANYONE AT CELL C TO HELP ME. I HAVE AN AMOUNT COMING Off my account by cellc since 2016 and no one can help me sort this out.
I want a letter to the credit bureau so I can stop paying this fee.
I hate your companies service. I am so sick of phoning, emailing and not getting any help for years.
I will not rest till this is resolved.
Desired outcome: A full apology, full refund, a letter to the credit bureau. Free device and laptop.Some one to sort this out and phone me daily with an update until this is resolved.
If you cared to read my complaint at all your would have seen I supplied my ID and phone number in my message!
I tried to send an email, however word fail me as to why you cant accept my email as you inbox is full.
If your inbox is full of complaints how will you ever find the time to resolve my query or even receive it?
My phone number is [protected]
Resolve this NOW!
This complaint has been resolved automatically due to user's inactivity.
Unknown flag at the credit bureau
Cell C has listed my ID Number for Fraud at the Credit Bureau. I've contacted Experian and they've given me feedback that someone tried to open an account using my ID. I've lost my ID twice in the past few years, luckily nobody has been successful in opening any accounts.
I need Cell C to remove this flag as it is causing issues for me. I've tried to call your [protected] number, but nobody ever answers. I've also written a review on Hello Peter as CELL C has been really giving me grief. If it's not saying I have an account with you guys, it's now fraud.
I have no association with Cell C at all, in fact I haven't even tried opening any contracts with you for the past few years. Please have the flag removed.
Desired outcome: Have this flag removed from my credit report
This complaint has been resolved automatically due to user's inactivity.
Communication regarding my phone
Good evening
My name is Tlou Sophia Hlako with the identity no:[protected]. I have a complaint to lodge. My story is as follows: I have booked my phone with cell c insurance for repair on the 04th of April 2023. I then made a follow up with cell c store in lakeside mall regarding the progress on the 15th of April which is where i left my phone. It was then that I was provided with the reference number and contact details for the insurance. I phoned the insurance immediately and was told that they are waiting for my copy contract and my latest statement and that can be requested from the customer service and that they have communicated with the cell c store about all this. I phoned the customer service same day requesting the documents and was told the manager will email it to me but nothing was received.I phoned again on the 17th of April nothing was send and phoned again today the 19th of April was asked to wait for the documents for 30 minutes and that the follow up call will be made to check if I received the documents. Still no documents no phone call and my concern is my phone is sitting with the insurance company for over 2 weeks Joe without bee touched as I was told they can't start working on it before the documents are submitted to them.
I will really appreciate if my complain and concern are taken into consideration and treated as a matter of urgency.
Thank you
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19.04.2023, 20:59, "Tlou Sophia" :
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This complaint has been resolved automatically due to user's inactivity.
Cell C Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.
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Overview of Cell C complaint handling
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Cell C Contacts
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Cell C phone numbers135135Click up if you have successfully reached Cell C by calling 135 phone number 6 6 users reported that they have successfully reached Cell C by calling 135 phone number Click down if you have unsuccessfully reached Cell C by calling 135 phone number 11 11 users reported that they have UNsuccessfully reached Cell C by calling 135 phone numberCustomer Service147147Click up if you have successfully reached Cell C by calling 147 phone number 9 9 users reported that they have successfully reached Cell C by calling 147 phone number Click down if you have unsuccessfully reached Cell C by calling 147 phone number 20 20 users reported that they have UNsuccessfully reached Cell C by calling 147 phone numberQuick Info Line+27 841 555 555+27 841 555 555Click up if you have successfully reached Cell C by calling +27 841 555 555 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 841 555 555 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 555 555 phone number 30 30 users reported that they have UNsuccessfully reached Cell C by calling +27 841 555 555 phone numberTechnical Support+27 84 135+27 84 135Click up if you have successfully reached Cell C by calling +27 84 135 phone number 4 4 users reported that they have successfully reached Cell C by calling +27 84 135 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 135 phone number 14 14 users reported that they have UNsuccessfully reached Cell C by calling +27 84 135 phone numberCustomer Service+27 84 145+27 84 145Click up if you have successfully reached Cell C by calling +27 84 145 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 84 145 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 145 phone number 15 15 users reported that they have UNsuccessfully reached Cell C by calling +27 84 145 phone number6%Confidence scoreContracts & Upgrades+27 841 234+27 841 234Click up if you have successfully reached Cell C by calling +27 841 234 phone number 2 2 users reported that they have successfully reached Cell C by calling +27 841 234 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 234 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 234 phone numberGlocell+27 841 944 000+27 841 944 000Click up if you have successfully reached Cell C by calling +27 841 944 000 phone number 5 5 users reported that they have successfully reached Cell C by calling +27 841 944 000 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 944 000 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 944 000 phone numberCell C Business+27 841 4329+27 841 4329Click up if you have successfully reached Cell C by calling +27 841 4329 phone number 1 1 users reported that they have successfully reached Cell C by calling +27 841 4329 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 4329 phone number 0 0 users reported that they have UNsuccessfully reached Cell C by calling +27 841 4329 phone number50%Confidence scoreText Only
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Cell C emailssm@cellc.co.za100%Confidence score: 100%Supportpamerla.henry@glocell.co.za100%Confidence score: 100%Supportescalations@glocell.co.za100%Confidence score: 100%Supportcustomerservice@cellc.co.za97%Confidence score: 97%supportcustserv@cellc.co.za93%Confidence score: 93%supportcorporateaccount@cellc.co.za90%Confidence score: 90%management
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Cell C addressThe Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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Cell C social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
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