Cell C
reviews and complaints

Good day

I had a WiFi contract with Cell C and my contract expired on the 09 of December 2022, I tried to call cell c to activate the advised that I failed the security check so they cannot activate I should call the following day off which I did then they said still I failed I then requested to cancel they transferred me to cancellation/ retention department but they refused to cancel they also said I failed the security check but every month they are debiting my account for the service they are not providing.

So every month I must go to standard bank to reverse the payments and this is frustrating and now they are busy harassing me calling me informing that my account is in arrears.. I'm puzzled which account because they are not providing me with no service.

I logged a complaint with ICASA about Cell c account which I asked to be closed, but the problem was resolved by an agent from ceel c who handled the case. I did not receive a paid up letter and I still appear on the credit bureau as a person who owes cell c, despite the fact that I was told by an agent that they will clear my name from the bureau. I need a paid up letter to clear my name from the bureau. ID no:[protected]. EMAIL: [protected]@gmail.com...phone no: [protected]

o534200229

Good day,

The order number above refers.

I placed an order to receive a month to month 10 gb sim card on the cell c website on 30 April 2023. My bank account was debited and I suspect it will also be debited on a monthly basis.

However, when I try to track my order the status never changes from that of "order placed." I have called the call centre several times as well as visited a Cell C store at Gateway Theatre of Shopping- Durban. In addition I have emailed Cell C at [protected]@cellc.co.za, only to receive absolutely no response.

So far nobody has been able to track my order. Please either get my order to my provided address or cancel it and refund the amount debited from my account on 30 April 2023. In addition cancel any recurring debits that may take place in moths to come as it is fraud on the part of Cell C to have charged and to keep charging me for a service which is not being provided.

Please see screenshot attached for clarification regarding this matter.

Kind regards,

Dr. Wade Cafun LLB, PGCE, M.Ed, PhD (ukzn)

I'm really getting pissed for your company not to provide me with a paid up. The error was on your side now your even taking longer to clear my name. I'm struggling to get any financial assistance because of the information you have on my credit profile. Case number [protected] which will maybe take a month to be finalized. When I called your company I'm being given numbers for tracker companies that is bad customer service.

Payment made on the 25 April 2023 via EFT as is the normal payment method.

On 28 April they debited my account without authorization even after payment was made.

On calling customer service on 02 May 2023, I was informed it is because I did not make payment at the end of March 2023 which was incorrect as I had credit due to exactly the same double payment at the end of February 2023.

After the consultant confirmed that it was an error, they requested that I send them POP and Bank Statements as proof that the amount was deducted from my account. The documentation was sent to them on 02 May 2023, and I was told that it will take 7-10 working days for the refund.

Today 10 May 2023 I get an email informing me that no refund is payable and that instead of the refund they will credit my account again.

I called them and informed them about the mail received upon which the call center informed me that they will have to escalate the case again and that it would be another 7-10 working days after I receive a call from a consultant before I can get the refund.

This is simply the worst kind of excuses I have heard after clearly indicated that I do not want the credit I need the refund.

I insisted on speaking to one of the Supervisors but was told they are busy and will be calling me back which obviously did not happen.

The exact same error occurred in February 2023 and then I also heard unacceptable excuses.

My credit score is low as a result of salaries being paid late but when salaries are paid accounts are paid immediately.

I have been with cell c for the past 20 years and have contract line on my name. Currently my cellphone is broken and I require assistance with upgrade as I do not have a cell., but upgrades department will not assist of credit score being low. Being a loyal client I request urgent assistance with an upgrade, a case has been created, email was mailed to different departments but to no response. My cell number is [protected], id nr [protected].

Your urgent assistance is appreciated

Good Day

Today I received a phone call from someone stating that I have been handed over for an arrears account that I have been trying to follow up with cell c to find out why they Deducted R109 from my account which I disputed on my banking app and tried to follow up with cell c, first when I phoned in they have all my details which was given to them but because one or two outdated security questions was not correct they did not want to help me wasting my time as well as airtime. So I emailed Cell C on 27 or 28th of April 2023 and still no feedback from them or any phone calls regarding this none whatsoever. I also went to the Gateway mall in Umhlanga on Monday 01/05/2023 and spoke to someone there and he said there was no arrears on my account and I should phone Cell C for confirmation (which is no help at all) and he could also not even tell me why they would have taken R109 from my account as it was cancelled the previous month. Cell C handed me over with absolutely no contact from their side no phone call, sms or email and handed not even 90 to 120 days notice.

Its barely 30 days when they handed me over and then the guy that phone me from the handed over company stated that the fee of R109 is for cancelling my contract a fee for cancelling my contract when the contract is over and I don't want to renew it. Since when are people being charged to cancelling their contract in the correct time frame it should be cancelled, I feel this an Unreasonable cancellation fee In terms of the cancellation fee, Section 17(5) of the Act states. As far as my knowledge is regarding arrear accounts is if it is 90 days and older it can be handed over so there I also have an issue for when this account has been handed over now I have to the handed over company R170 when I should not even have paid anything.

Thank You Jesica Flynn (Beukes)

[protected]@gmail.com

I bought a charger, superbly c-type to c-type at cellular the groove, it was faulty and I returned it, I was given a choice to take another charger of the same amount or take a refund. I took the same product which I only used for a day and the next day it was no longer working. I returned it and requested a refund, I was told to leave the charger and wait for head office to respond if wether I should be refunded or not. I didn't understand that because it's an inconvenience on my side as i'm leaving my money at the shop, with a dead phone and suppose to wait for days for head office to approve whereas I could get my money and try to find another charger elsewhere. It's is also costing me more money going there and back for exchange and refunds. I am not happy about how my matter was handle by the lady named hazel

Cell C is the worst and the reason we changing all our accounts to Vodacom. you are disgusting to say the least, I have the proof that you were asked to cancel my contract after the period was ending of a 24 month contract. they never did that and I got back-and-forth mail, worst is, they then send me someone else's statement with all their personal information. One of the staff confirmed the mail and replied sending it to someone to check "The client asked to cancel the contract" and then no one got back to me. you have listed me on ITC and still charge me monthly. I am abroad. And I will definitely take the legal route and sue Cell C for damages as well. Cell C will never get any business or any good reviews ever again.

I started requesting assistance on my contract in August 2022. I needed assistance with migrating to a lower contract. To date I have yet to be assisted. When cell c calls me they either cut me off or tell me they will get someone to contact me which never happens. I fell on hard times and was unable to continue paying the amount I was paying. My service number was out if contract and eventually they kept debiting my account and I kept having to return the debit order at a cost of R40 per returned debit order. My husband and I have been loyal customers for many years. I have now cancelled 2 if our contracts as a result of this and will happily cancel my last 2 should I not get a response. My number is [protected] and my arrears contact number is [protected]. I will be exceptionally grateful if your CEO or someone high up could contact me as your call centre agents could not be bothered other than trying to sell me a new contract!

I ordered a sim contract with cell c it did not arrive within the time frame. I asked and after many phone calls and messages they informed me that they can complete the order but cannot promise exactly when. I was already charged for 1 month even though i did not have the sim card yet. I then asked for a full cancelation and I want a refund for the amount I was charged. They do not know how to cancel my order and refund me. Everyone I call keep telling to call someone else as they cannot do anything. This is really frustrating as it is now 3 weeks and nobody from cell c seems to know what to do.

I have requested that they Block my CELL phone 2 weeks ago and send me my ITC Number as I need to submit it to my insurer for my claim because my phone has been stolen. They keep sending me back and forth and making me reopen the case. I don’t understand why the matter cannot be resolved it’s frustrating me all i need is that ITC Number so i can claim form my insurer now i have been without a cellphone for weeks now all because of them. I have filled in forms 1 times and made several calls and still no assistance on [protected]

My name is Alex.

I'd number: [protected]

PHONE NUMBER: [protected]

I CAN'T GET ANYONE AT CELL C TO HELP ME. I HAVE AN AMOUNT COMING Off my account by cellc since 2016 and no one can help me sort this out.

I want a letter to the credit bureau so I can stop paying this fee.

I hate your companies service. I am so sick of phoning, emailing and not getting any help for years.

I will not rest till this is resolved.

Cell C has listed my ID Number for Fraud at the Credit Bureau. I've contacted Experian and they've given me feedback that someone tried to open an account using my ID. I've lost my ID twice in the past few years, luckily nobody has been successful in opening any accounts.

I need Cell C to remove this flag as it is causing issues for me. I've tried to call your [protected] number, but nobody ever answers. I've also written a review on Hello Peter as CELL C has been really giving me grief. If it's not saying I have an account with you guys, it's now fraud.

I have no association with Cell C at all, in fact I haven't even tried opening any contracts with you for the past few years. Please have the flag removed.

Good evening

My name is Tlou Sophia Hlako with the identity no:[protected]. I have a complaint to lodge. My story is as follows: I have booked my phone with cell c insurance for repair on the 04th of April 2023. I then made a follow up with cell c store in lakeside mall regarding the progress on the 15th of April which is where i left my phone. It was then that I was provided with the reference number and contact details for the insurance. I phoned the insurance immediately and was told that they are waiting for my copy contract and my latest statement and that can be requested from the customer service and that they have communicated with the cell c store about all this. I phoned the customer service same day requesting the documents and was told the manager will email it to me but nothing was received.I phoned again on the 17th of April nothing was send and phoned again today the 19th of April was asked to wait for the documents for 30 minutes and that the follow up call will be made to check if I received the documents. Still no documents no phone call and my concern is my phone is sitting with the insurance company for over 2 weeks Joe without bee touched as I was told they can't start working on it before the documents are submitted to them.

I will really appreciate if my complain and concern are taken into consideration and treated as a matter of urgency.

Thank you

Hello,

You have contacted the ComplaintsBoard.com Support Team.

We don't accept complaints through emails.

If you want to lodge a complaint, please use our special Complaint Registration Form: www.complaintsboard.com/new_complaint

Thank you.

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Kind regards,

ComplaintsBoard.com Team

19.04.2023, 20:59, "Tlou Sophia" :

Show quoted text

My Cell C account was handed over to SSDA, thereafter on the 29th August 2022 i settle my Cell c account via them, and as per Gugulethu from SSDA, Cell C was notified on the 30th August 2022 that i have settled the account but as at today 19/04/2023 my account still appear handed over on Cell c system.

This is an appauling sevice i am getting from cell c, after countless number of times trying to contact them and SSDA with no good outcome.

INCOMPOTENT AGENTS AND BAD CUSTOMER SERVICE, DELAYED DELIVERY.
I had the worst experience with Cell C. On the 12th April I was assisted by Precious P* who appeared to be nice at the beginning only because she clearly wanted a sale. She then proceeded to PROMISE us that the phone would be delivered on the Friday or Monday. Upon following up for delivery, the Cell C team advised that it was not even validated or approved as yet. Then yesterday the 18th April, we were told that it will be dispatched today, upon calling in AGAIN, we were told it was only APPROVED today and that I would have to wait another 7 days.

Precious also advised that we cannot go into the store, but another agent advised that we could go into a store. Other agents pretend that they cannot hear me and then end up muting me and ending the calls.
Requested to speak to a manager, with apparently NO MANAGEMENT on the floor. This is why these agents are catching on the most * and are incompotent to do their jobs.
Precious ignored all my emails from the Thursday right up until now and is taking no accountability.
I will not let this * slide as I have been a Clint with Cell C for as long as I can remember and this time, I will cancel the contract before even receiving this.
They do not deserve my money.

I took out a product with cellc and I was told over the phone that it's a month to month upon cancelation I'm being told I owe and the account is overdue. My recent interaction with one of the agents I'm being told that cellc does not offer such products anymore and who's fault is that, because I was assured by the consultant that it's not a contract. How can cellc defraud people in that manner they are not consistent as they don't provide the same feedback. I requested the call recording but their unable to provide me with that

Hi,

Cell C called me, and I upgraded my contact to a new one. I've been promised over the phone that my new debit order amount will be R699.00 on the 1st of March.

My account was debited with two contact amounts, and they did not upgrade me, instead took a new contract without my knowledge and approval. I reported this wrongful action on the 13th of March and requested to act in faith and to correct the error that was made.

No one I'd fixing the mistake, I've been billed in April again.

A consultant in the so-called back office called me on Sunday the 16th of April, confirming my case is valid and that the finance department will be in touch to refund and to ensure that my account is updated correctly.

When will this happen? I cannot afford another debit order overstating the promised amount again.

Your help is highly appreciated. @CellC

Kind Regards

Chantal

[protected]

Further to this as it was not my fault cell c payment did not reflect on your system they have cased me emotionally stress and mentally stress as my bank charges accumulated to over 1400. I will be in touch with my lawyers to take legal action for suing cell c for all the emotional and mental issues as well as putting me under a financial situation. I still have not received a response or my money back. Kind regards. Immediately pay me back my money that didn't reflect on your system and pay me back all the money that times that you were debited and caused me to be financially and as I have suffered mental. Stress. I will take legal action and sue cell for millions if I don't get all my money due to me by 9am. stressful situation. Or else I will take legal action and sue cell c for millions