Cell C
reviews and complaints

Good morning

I paid an arrears account in July 2021 up to date. the same number was migrated to a new contract, which I am still using up to date.

In September 2022, I received a letter of demand from CSS solutions, on behalf of Cell C for the amount of R 10,700.00

I paid the amount owing in 2021 to the amount of R 11,700.00

After many requests I was informed that this amount is for a cancellation fee.

My contract was never cancelled and was migrated to a new contract on the same number, still under my name.

Any and all requests to assist to solve this matter has been ignored and new demands have just been sent again and again.

I am seriously dissapointed with Cell-C and the poor service received

I called Cell C to pay outstanding amount and paid up letter for a contract I had with them. They promised to send me the letter within 2 days. The time has passed and there's nothing. I urgently need it and I had mentioned it to the consultants. I feel like I am not getting any satisfactory help from Cell c. I don't understand why a paid up letter would take so long as well.

In September 2022 I email Cel C and told them not to deduct debitorder from my bank I lost my job and draw UIF only by it was on different dates so my debitorder cant go off on the 25 of every month.I paid in cash in Cell C bankaccount a Nedbank accoount.U have 2 Cell C accounts and made one payment for both with the account numbers as refference and every time email my proof to them.But every month still Cell C add the R70 penalty fee for debitorder onto my accounts and some monyhs x3 times so now my accounts stay in arrears and my one account was suspended and the other one will be soon.I could not upgrade in November as of this and still there is no end to this and the shop assistant that I had to go to in Pe as there is no CellC in Jeffreysbay where I stay or nearby can now for almost 2 weeks not sort out the account and tell me that not she or the manager can and I have to do so myself.I am very unhappy with Cell C and am a client for long now.I would not recomment any one to go to Cell C very bad service and exsperience.My credit score reflect as a bad payer now and Im debt free.

I had a contract nr which I ported from mtn. I missed a few payments cell c suspended my account. I than paid up thr full contact amount now I can't have my nr back on a prepaid basis. I also applied for a new contract last week on 21 Feb 23 petunia who helped me when I called 084135 told me she will get back to me as she needs to check something with thr credit department. Till now no reed back from her

I am really dissatisfied with the cellc network lately.Besides having loadshedding i completely understand why it would be slow. But even when its not loadshedding my network is completely bad. It costs me alot of money and I cant afford to lose any more money.Ive been with cellc for 10years now. And going in for another 2 years. And now im stuck with cellc... Please do something

I applied for contract with cell I was handed over in 2020 and I was not made aware of this I continued Making direct payments into my cell c account after they told me the funds do not appear I contacted cell c were they made me aware of my hand over I pay through the lawyers my account were settled but the extra R540 was never refunded to me I spend the entire 2021 calling and emailing cell c I never received help I now have cell c in my bureau showing that is still active. I work weekdays from 8am till 6pm so this whole contacting me via phone call do not work for me ..please help me with refund and updating bureau that I paid and closed that account

I am so dissatisfied with the daily harassment of Cell C.
I am getting daily phone calls from Cell C about outstanding money on my Cell C account.
My contract is coming to an end on the 9 March 2023..
I have received phone calls from Cell C since May 2021.
I had a Cell C data contract that I paid monthly prior to this contract which was R158.
In 2021 I upgraded my contract in the upgrade period to the current contract.
I have paid my account monthly and on 2 occasion made late payment and sent through the proof of payment.

I have spoken to a Team leader in November/ Dec 2021, and he has escalated this, and I just don’t get the feedback. The daily phone calls continue, and I then went to CELL C Cavendish store where the store Manager escalated it and still waiting for an answer. The Store Manager picked up an error on CELL C side with the contract numbers and sent this through the dept that deals with this. Almost a year later and still waiting on response. I had a credit of R92 on my account and was supposed to be reimbursed but that also never happened. The monetary amount that I owe as per CELL C changes daily and everyone says they are escalating this issue and still no feedback.

I have been with CELL C for more that 10 years and have paid my account monthly on the 23 of the month and even then, my account was blocked twice. This is my dilemma with CELL C. Due to this pathetic service and daily harassment from Cell C to a member that pays her account monthly I have no other option but to end this contract and move to prepaid. I made the phone call to cancel this contract on the 9 February 2023 and hope my request will be honoured and that this issue with the outstanding money is resolved and I get the formal communication

Hi,

My issue is still not resolved after receiving 4 references and several emails. I need my payment issue sorted. I have also send proof of payment, still no outcome.

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[protected].

Please can I have this issue resolved. I even asked to speak to a manager, till now, no response (Mbali).

I entered into a 24-month contract with Cell C on 13 February 2023 with the understanding that I pay R289 per month for 3 G Data, 300 minutes and 500 SMSs. I was misled by the employee of Cell C through false and misleading information. The phone call was recorded. Later the day I received an SMS indicating that the 300 minutes consists of 90 any-net minutes and 210 on-net minutes. I immediately contact Cell C to cancel my contract as the Consumer Protection Act protect me against misleading and false advertising.

Complaintsboard.com marks complaints as resolved, when they arent responded to within 9 days. This leads to erroneous "resolutions". I am reposting because this was certainly NOT RESOLVED.

I left South Africa in October 2018. I phoned cellC and told them to cancel the contract since I was leaving. I never renewed my cellC contract. I had 2 sims, a data sim and a normal phone bill. The data sim was used for a few months 5 years ago. I emailed cellC to cancel the contract a year ago.

They are still billing me. Not only should the contract have expired, but they should have cancelled it 5 years ago when I told them to and they should have cancelled it 1 year ago when I told them to cancel it again.

Hi, I am disappointed in the service I receive from Cellc. There is no manager that wants to take your call to resolve. I have been having issues with my debit order., this has been going on since the 27Jan. This has been deducted and I have provided supporting documents from the BANK and still no resolution from Cellc.
Can this be resolved urgently.
Niroshnee
[protected]

I'm Lionel fillis I'd [protected] did receive a contract with Cell C in January, the agent who offered me the package was crooked over the phone she said that my number was chosen for a new contract deal, I told her I'm not interested in a contract, with all the false promises she actually wins tell me about a two in one deal where I can take 2phones for as little as R270 pm, we agreed, now my debit needs to go of no one can explain me how much will I be paying please contact me urgently on [protected] I'm thinking of going to the media with this issue. Yesterday some one of Cell c told me I'm going to pay R400+, today some of the agents told me that I'm going to pay R573. 40 what the he'll is going really on in this Call center. U Robbing us as Customers I regret to deal with Cell C in the first place and would never recommend any other customers to deal with Cell c

Good day,
I had a contract with Cell C for almost 15 years and then decided to switch to prepaid.
I paid what was due and switched to prepaid round about 2020.
Later I applied for credit and was informed that I was listed at the credit bureau by Cell C.
I contacted customer service enquiring about the occurrence and requested a paid up letter.
This process I tried for +- 2 years. And eventually received a paid up letter. Numerous phone calls, emails later.
I once again tried applying for credit with the same result.
I was told to contact the ITC and submit my paid up letter so they could clear my name. However, ITC informed me that the listing is not with them.
I once again contacted Cell C to get information and has been sent from pillar to post for the last year and a half [protected])... and once again this year 2023.

Today 09.02.2023, I have contacted Cell C once again to try and resolve this issue... Once again, to no surprise and countless phone calls. I was referred to the Fraud department. Upon my questioning why fraud, I was told that they could assist me :- (... me knowing this could not be true. Had due diligence and called this department full of hope. Once again I was referred back to customer service, which then referred me to contract department, who eventually just dropped the call on me. After promising to clear my name... And then asking me to hold for just 2 min. And eventually dropping the call.

For today, I have spoken to 5 consultants trying to resolve this issue. Including the Fraud department.
[protected]@16h50. I am speaking to a consultant promising to write a letter to the same Fraud department, who confirmed to me earlier that they do not deal with credit bureau listings...
This process is frustrating and very inconvenient for me, and I will list Cell C on every complaint's board that I can until my query is sorted...

I was handed over by CellC to discovery because I had an account with CellC, then I settled the account in 2023 Jan. I have been trying to get a paid up letter since then to date. The company that I was dealing with told me they are waiting for CellC to send it to them, but nothing. Since then I've been calling CellC myself but still getting empty promises, I really don't know what to do. It's almost a month now but still no response. This is really frustrating.

Whenever I'm busy on something else on the phone, and a call comes through, I cant answer...no grren button on the phone, no matter if you scroll sideways, or up and down.

Charging the phone through this special adapter causes a sound, and a light goes on...thats not very pleasing at night, if you tri to sleep at night. They tried to help me at th Grove without success. seems my only option is to cancel the contract, or a better phone. Hope you can help. I took pocession of the phone on past Friday, just before the weekend.

I left South Africa in October 2018. I phoned cellC and told them to cancel the contract since I was leaving. I never renewed my cellC contract. I had 2 sims, a data sim and a normal phone bill. The data sim was used for a few months 5 years ago. I emailed cellC to cancel the contract a year ago.

They are still billing me. Not only should the contract have expired, but they should have cancelled it 5 years ago when I told them to and they should have cancelled it 1 year ago when I told them to cancel it again.

My contract expired on the 31/12/22 and I was not informed that I need to update my contract. Now on this month's statement I have to pay an extra r450.00 for out of bundle rates. I was not informed of this and was just charged, is this how cell c does business? Don't inform clients that the contract is expired, then charge the more than double the contract rate without informing clients of this fact? I did not agree to pay this amount, had I knew that cell c operates like this I would have happily cancelled my contract first. I want to see the notification that was sent to me by cell c to inform me of this huge amount that I have been charged and that my contact has expired. This is absolute nonsense, you'll are a bunch of thieves robbing people. How is it possible that I get charged more than double my contract fee and not be informed first? That is illegal, what you'll have done. When I called the support line, they say there is nothing they can do. Bunch of crooks. You'll are not allowed to do this without my consent!

Four months ago to precise, I engage in an contract with cel c, after I received a call from one of your employee who his presentation of contract was falsely and misleading and I ended signing an incomplete contract. And complain has been lodged 3 months ago, but there's no satisfactory feedback. All what I know is that cel c has undergone hearing an call conversation with salesman with the name of Corin, who presented me with a contract, and I heard from you that cel c has done with their investigation in as far as this case is concerned. And advised me to wait for a contract to be corrected.

I've been promised 1 month ago to be informed when I wil receive the remaining parcel of the contract, router in this case, because actually my contract package was a cellphone SAMSUNG A23 with a Router nor WiFi but instead I received a cellphone only. Till today this matter hasn't been resolved. I've couple of emails and phone calls and asked to be contacted at 15:00hrs time during the day because am working where in the area the is no network but instead they used to call me during the day while am at work.

What make me so sad is that this thing is damaging my credit score because cel c is billing on incomplete contract and I disputed that via my bank.

And this is my last appeal, please help me with this issue and now is a matter of urgent and is long overdue.

Please call me after 15:00 during five working days.

Regards

S.C. Ziqubu

Cell. [protected]

I have been receiving relentless calls from cell c since September last year claiming that my account is outstanding. I have not had a cell c contract for many years. I went into the store at Menlyn Maine years ago and informed them that I did not wish to continue my contract when it ended. Since I received no statement or calls since then until September last year, I assumed this was done.

Every time I receive a call, the amount is increased and my credit record is being impacted. I

keep asking them to send me a statement for the last few years so I can see how I suddenly

now have a contract after years. The amount is nowhere near what it would have been had I

not paid for years which I haven’t because the account is closed.

I have sent numerous emails querying why I was being called and have called asking to speak

to a manager. They are either not available or will call me back. My emails have not been responded to except the automatic response. A lady called me today and then slammed the phone in my ear because I couldn’t remember which bank account I had used years ago when I was a client of theirs.

Good day, please assist me with a phone number or information where to find a letter of good standing with Cell C. I am no longer a customer and did not own any outstanding amount. Tax Invoice
Invoice Number: [protected]
Account Number: [protected]
Regards
Elzabe
[protected]@nefro.co.za
ID [protected]