We had three lines with Fido until about 2 years ago. We acquiered, as part of our plan one LG phone with Fido. We stopped using Fido when we switched to Virgin and acquired new phones. We stopped using the phone we acquired with Fido. Now we need to use the Fido again. I called Fido and was told that because the phone was last used with Fido more than one year ago, Fido will not unlock the phone. Fido told me I have to take it to one of those shops that unlock phones.
I did that, unfortunately, the shop, a reputable shop, has been able to unloc the phone for calls, but not for data. The shop told me to ask Fido about the problem.
I went to a Fido stand in a shopping mall; the lady there told me that some phones require "second level of unlocking". I took phone back to shop, they are trying but say it does not look like they will be able to.
It does not seem right Fido's policy. If not for free, Fido should unlock this phone for a reasonable fee, or provide precise information on what shops can do this "second level unlocking".
We just finished our contract with Virgin. I have no idea if we will stay with virgin or switch, but I hope you can understand if Fido's policy is not a good motivator to consider Fido, now or in the future.
This is not a threat but certainly I will have to communicate the authorities and various media sites about this Fido policy.
Does not seem a policy that will encourage former curtomers to come back to Fido, or Rogers.