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very rude store manager
I sprayed some paint in the aisle. I was asked to pay for it. I explained that it was a genuine mistake and i didn't see the sign. I expalined to mike the manager that there is paint all over the place and that tricked me into thinking that i could test it. Mike was really rude. He said that his 2 years old had more common sense than me. I don't think that...
Read full review of Canadian Tireautomotive service department
Very disappointed in the service recieved this weekend. I paid for two cars to store tires at this store last season. From this service the store gave me the wrong wheel lock. And gave no help in locating my correct wheel lock. This season, second chance, In order to change our tires for two cars, we booked two appointments with the department manager, no...
Read full review of Canadian Tire4 year old tires,
Similar experience as a post few days back. Bought 4 Winter tires from the Kanata, ON location. When I dropped off my car asked them what DOT are the tires going to be, don't want anything older than 2 years. Person at the counter said the Kanata location is one of the busiest location and tires have high turnover, so it would not be too old. Low and...
Read full review of Canadian Tirepneus achat et installation
Bonjour,
Au départ, Canadian Tire ont perdu les pneus que j'avais acheté la veille. J'ai dû y retourner le lendemain selon la recommandation d'un employé. Le lendemain, malgré l'entente verbale avec cet employé pour la pose de mes pneus d'hiver, les personnes sur place m'ont dit qu'ils ne pouvaient faire le travail et de revenir le lendemain. Le lendemain, j'ai constaté l'ajout d'une garantie prolongée sur ma facture sans mon autorisation.
En résumé, J'ai perdu plusieurs heures et j'ai dû me rendre sur place trois jour d'affilée. La facture en finale incluait des frais non consentis.
Je donne 1sur 5.
Mario
credit card policy
Recently I attempted to make a major purchase at Canadian Tire with my CT Credit Card (expiry was July, 2020) and was surprised that my card was declined at the cash register. I use the card for major purchases only as I favour the 12 month equal payment plan that is offered, making large purchases more affordable. When I called your finance department, I...
Read full review of Canadian Tiregeneral manager/ tfal actifry
I purchased a tfal actifry in black from Canadian tire which was on sale for $119. When I took the item to the cashier it scanned for $269, not realizing I paid for my purchase and went back to my car. Once I did realize I took the item back to customer service and was told the the white airfryer is on sale and not the black one even though the price on the...
Read full review of Canadian Tirebike repair - not repair - after 4 weeks
Date of the Incident - 2nd Oct 2019 given for Repair Annex Everyday Bike - Canadian Tire I have given bike for repair on 2nd Oct 2019 and its been 4 weeks still its not fixed. I have been calling to check the status after 4 weeks also they are not sure about still how many days it will take to fix my bike the only thing I am getting every time parts are...
certified adjustable 4-shelf resin rack 36*14*54.5-inch
I went to Canadian tire today (27 October 2019). the product name is certified adjustable 4-shelf resin rack 36*14*54.5-inch. its cost was 29.99$ but they charged 34.99$. this happened because at the same time I also bought certified adjustable 5-shelf resin rack 36*14*72-inch and its cost was 34.99$. when I was on check out counter a lady scanned the...
Read full review of Canadian Tireautomotive service
Was just in the Brandon MB store on Sunday Oct 27. Wanted to book my winter tire change, ask the guy working the desk. He quickly says "we can only book up to Oct 31". Well that's pretty garbage, I dont have the time to get my car in on that short of notice. I ask him why I cant book further ahead, he turns his head and blatantly ignores me. I try asking...
Read full review of Canadian Tirestore manager
I am giving them zero star because the behaviour of the store manager was very rude. Today I went to Canadian Tire at Southdale. I picked Up one ice rink snow shovel.The price displayed on the item was $17.99. So I decided to buy that. I went to the cashier to buy that shovel.But when Cashier scanned the item it was $44.99. I told her that there was a sign of$17.99 on this item.Cashier called the manager, his name was Jason. He came and the first word he yelled, "l am not giving you this item for this price." Then he said, I put the item and there was 6inch gap between the item. But I know there was not. I understand he didn't want to give me the item. But the way how he was talking to me was rude. I feel, I am immigrant that's why he is talking to me like that. I don't care about the shovel.but the way how he talks, I feel embarrassed.
I am also sharing a story of an encounter with Jason, the manager of Canadian Tire.
I purchased a Christmas tree skirt from the 157 Vermillion Canadian Tire location on December 5th, 2019. Before purchasing the item, I asked the checker what the return policy was on the Christmas skirt. She responded that I had 90 days to return.
On February 1st, I attempted to return the Christmas tree skirt. I was told that as it was a Christmas item that the item needed to be returned by December 24th, 2019. I provided my account of the checker very clearly stating I had 90 days and that the receipt itself had no mention of exceptions for Christmas items.
At this point, the manager was brought in to discuss. After explaining again, the situation, the manager reiterated the same message. I repeated that it was in fact his employee and his business which had misinformed me about the return policy. The manager was unapologetic, unkind, and arrogant. I asked for his name as I would be contacting his superiors and he told me it was Jason. When I asked for a last name, he would not provide one.
I have never in my experience as a consumer felt as undervalued and bullied as during this encounter.
auto service center / rustproofing
ATTENTION! DON'T SERVICE YOUR CAR AT CANADIAN TIRE! Shockingly rude and unprofessional service experience at Canadian Tire, Auto Service Centre on Hebron Way, St. John's, NL. Getting the car ready for the winter season, I went to Canadian Tire on Hebron Way in St. John's, NL on Oct 4th, 2019 for rustproofing with Formula 3000 at the Auto Service Centre. I...
Read full review of Canadian Tirestore manager. matt drouin
Matt does not like the female workers, treats his employees like crap (me, for one. I have been there for almost five years, previous 11 years. He is sexist and racist. He swears too much. Seniority is of the lowest importance for him. Please FIRE him, he does not belong there. He shouldn't be a store manager if he treats his employees like crap. Good employees are quitting because of him.
Read full review of Canadian Tiretires
Hi
I purchased following 4 tires for my truck from Canadian Tire Store in Grande Prairie, Alberta Canada. It was on Sunday 20th October 2019.
https://www.canadiantire.ca/en/tires/pdp/cooper-discoverer-a-tw-tire-0062118p.html
Before buying, I clearly asked the guy that tires must not be more than 2 year old. After installation when I checked my tire yesterday I was surprised that manufacturing date of 2 tire is 2017, and 2 is 2015.
I talk to multiple people in the store and they are saying that we will not take back the used tire.
I was simply cheated. Please tell me what to do with these old tires? I clearly asked for tires not more than 2 year old and you are selling me tire manufactured in 2015. If you don't have tires then you should clearly told me.
Now Canadian tire is neither returning the tire nor exchanging it.
Moreover, the behavior over the phone was very rude. The guy over the phone said to me " You are up to something". What does this mean? You guys cheated me and now instead of apologizing, you are putting blame on me.
I am really disappointed by this service and I need a solution for that.
Ubaid Abbasi
the whole store
Hi, I went in this morning at the store in shawville, qc (canadian tire). The service was terrible, one cashier, long line up, store in never clean or placed. To the point after waiting 20 minutes in line, I left my stuff there and left. I really don't know how that specific store can stay open. I always say that I will never go back but it is so close to...
Read full review of Canadian Tirecar battery
I would like to make a complaint about the store selling me the wrong car battery and which costed me 236 dollars and the store will not refund or even issue a credit note to me. I have taken pics of the battery compared to the one which was in my car. Canadian tire Battery didn't fit my car. I would like a refund or credit note please. At the point of...
unacceptable treatment of customers
I purchased a small handheld appliance and shortly after I brought it home, I had some issues with it. I didn't know if there was something wrong with it or if I just didn't know how to use it, so I packed it up and brought it back to the store 2 hours later. The issue got resolved at customer service, so I was happy to keep it. On my way out, the person...
Read full review of Canadian Tireauto service.
I brought my chrylser minivan in to get 2 front tires changed. The apprentice broke my tpms on one of the wheels and they tried to tell me that it wasn't his fault and that it happens sometimes because the vehicle is older and parts are rusted. I asked them if they will fix it and they said it wasnt their fault. I argued with the store manager and had the...
Read full review of Canadian Tirecustomer service and parts
3 weeks ago we bought and paid for 8 rims. Howver for my husband there were only 2 in stock. We paid for them and was told we would get a call in a couple days when the other 2 were in... Nothing.. A week later we went back to the store to ask about them... As usual nobody had any idea.. Just told us to wait for a call... It is now going on 3 weeks nothing...
automotive center
On October 5th my son took his car into Canadian Tire store # 457 in Kanata to have an oil change and undercoating. We were told it would take several hours. After an hour they called trying to up sell us on a wheel alignment and some other services, this seems like a typical thing as I saw many others online say the exact same thing.
We declined. Another hour or so later they called to say it was ready. My son went to pick it up and when he did he found a large portion of the clear coat on his hood was missing! He immediately brought it to their attention and they responded saying they could not have caused it. They took pictures and he came home. It just so happened that he had pictures of his own from an hour before it was brought into the shop which clearly show that there is no damage. We sent them the pictures. They asked us to take additional pictures of the car from the same spot at the same angle in the same light a few days after the incident. I refused and said we would take the car to them to take their own pictures. They did not want that but I insisted. It was taken back and reluctantly a of couple additional pictures were taken by them.
They kept insisting that there was no evidence on their shop video to support that the damage was not already there or that anything they did caused it. They asked me to take the car to a paint shop that they were friendly with to have an "expert" evaluate whether they could have caused the damage. Of course the expert had excuses such as the hood had been painted before, news to us as we bought it second hand, and that the chemicals they use wouldn't cause the damage. In the mean time I had launched a complaint with Canadian Tire Corporate and got zero assistance there. The case manager just pushed me off to the store and said the store manager will deal with it. Now today, October 17, nearly 2 weeks later I called the store and was told that there is no conclusive proof that they caused the damage and that they are not responsible. I quote "the burden of proof is on you to prove that they caused the damage".
I am writing this to warn everyone to beware of this shop, look online at other reviewers and you will find a trail of other incidents where damage was done and they take no responsibility. Take many good pictures of your car before taking it in so you will have proof even if they wont accept it.
manager I spoke to regarding my issue
I bought a set of four tires from Canadian Tire in March of 2019, for my SUV. Immediately after having them installed, two dash lights would come on every time I drove it. This had not happened prior to having the tires installed. I took my SUV back to Cdn tire and a helpful manager took it in right away and I was told the mechanic had said it was just a...
Read full review of Canadian TireOverview of Canadian Tire complaint handling
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Canadian Tire contacts
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Canadian Tire phone numbers+1 (866) 746-7287+1 (866) 746-7287Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone numberOnline Customer Support+1 (800) 387-8803+1 (800) 387-8803Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone numberCorporate Customer Relations - English+1 (800) 565-3356+1 (800) 565-3356Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone numberCorporate Customer Relations - French+1 (888) 727-7478+1 (888) 727-7478Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone numberCanadian Tire Roadside Assistance+1 (800) 459-6415+1 (800) 459-6415Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone numberOptions MasterCard+1 (800) 226-8473+1 (800) 226-8473Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone numberMy Canadian Tire 'Money' Program
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Canadian Tire emailscustomerservice@canadiantire.ca100%Confidence score: 100%Supportmastercardcustomerservice@canadiantire.ca77%Confidence score: 77%support
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Canadian Tire addressPO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
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