bad service
Today I went shopping at Canadian tire in Sault Ste. Marie. I always loved shopping there I buy all my dog and cat stuff and my car stuff there. I am a disable person struggling with a bad leg. Today I never been so disappointed with the service in that store. It was not young kids people training. I kindly asked where was the salt gravel bags for the outside he couldnt help me. then he asked another guy where it was so he said go down to where sale shovels. So I hobble along in alot of pain and nothing. I see a lady working ask her she sent me down to seasonal and again nothing at this point I just grab my dog stuff. And went to the check out. I asked the check person if she new where the salt gravel was she told me I don't know. I left there and just baffle that not one person could help me. I had to sit in my car for 15 minutes and thought about how I was so disrespected from a few of your employees there was no line up. there was no reason for this. I was not rude but being extra patient. I was in allot of pain I barely could hold myself up, All wanted to do was buy things. But I will not promote any thing at Canadian Tire again. I have also been known to do koodos which I just name a couple of places Food Basic. Rexall Pharmacy. And they even take a minute to help me out. This I do not understand and so disappointed. I know allot of people and all someone had to do is call on their phone and asked. And seeing me struggling with a bad leg could have offer to grab me a couple of bags. It was obviously was in alot of pain I was asking for help. I was neglected or assist, Any ways I hope for the furture you can maybe teach you staff compassion and assistance and take time to help people. But it won't be me.
tire rotation
November 14/2019
Invoice number [protected] Date of purchase November 7/2018. William Erickson box 1355 gibbons Alberta Canada T0A1N0 Randy (service center). Anita (General manager)
Hi there. I tried to set up an appt to get my tires rotated on my 2009, 3500 dodge ram truck and was told by Randy at the service center that they were refusing to do any work on my truck until I replaced all the studs on my truck.. I asked him why this was happening considering when I spent over a 1000$ on the tires, you knew my studs were bad yet it did not stop you from taking my money and replacing the tires.. It's even on receipt that my studs were bad.. if they were so bad as to not be able to do work on my truck would it not seem prudent to tell me to fix the studs before you sold me the tires but alas for 1000$ I guess they could do the job. Now that I am trying to get what was assured to me at the time of purchase, tire rotations, tire repairs, etc. I'm totally out of luck! I tried talking to the GM Anita but she walked away when randy showed up so she could talk to her friend. I explained maybe you should listen to what is happening so that maybe she MIGHT know what was happening. She told me it's not a general manager's problem and to just deal with randy even though I asked to speak to her. I am totally upset that as long as I spend 1000$ Canadian tire will overlook problems but after that forget anything else being done! I hope you don't treat other customers like this?!
In addition, this was the second time I had to come into this Canadian tire to try and resolve this problem. On the 12th of November I spoke to Anita at the store and said she knew nothing about it and wouldn't do anything till she talked to randy on November 15th and then he would give me a call… I never received any call... Today she was now saying that Randy had been off for a few days even though 2 days prior she said he would be there. What kind of General manager do you have running this store?
as you can see on the receipt the studs were supposedly in horrible shape yet canadian tire still took 1000$ from me and did the job?
car mechanic services
Friday November 8th, I had gone in the store the previous day and spoke to Mike. I had asked for the license plates to be taken off my car which was in the parking lot. At 4pm when I got in - this was not done. I began speaking Bryan - who explained that the technicians could not do it - that we cannot do it for me without a charge. I explained that I...
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On sunday november 3rd my boyfriend went to your smythe street location for me to purchase a christmas tree that was advertised on your website for half price, it said there was 14 available in store for pick up. When he arrived at the store the assistant manager working refused to get the christmas tree out because there were out back and either put the n...
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I sprayed some paint in the aisle. I was asked to pay for it. I explained that it was a genuine mistake and i didn't see the sign. I expalined to mike the manager that there is paint all over the place and that tricked me into thinking that i could test it. Mike was really rude. He said that his 2 years old had more common sense than me. I don't think that...
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Similar experience as a post few days back. Bought 4 Winter tires from the Kanata, ON location. When I dropped off my car asked them what DOT are the tires going to be, don't want anything older than 2 years. Person at the counter said the Kanata location is one of the busiest location and tires have high turnover, so it would not be too old. Low and...
Read full complaintpneus achat et installation
Bonjour,
Au départ, Canadian Tire ont perdu les pneus que j'avais acheté la veille. J'ai dû y retourner le lendemain selon la recommandation d'un employé. Le lendemain, malgré l'entente verbale avec cet employé pour la pose de mes pneus d'hiver, les personnes sur place m'ont dit qu'ils ne pouvaient faire le travail et de revenir le lendemain. Le lendemain, j'ai constaté l'ajout d'une garantie prolongée sur ma facture sans mon autorisation.
En résumé, J'ai perdu plusieurs heures et j'ai dû me rendre sur place trois jour d'affilée. La facture en finale incluait des frais non consentis.
Je donne 1sur 5.
Mario
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