AutoZone
Reviews and Complaints

I ran into a rep named Cam at this store. Normally you do not run into helpful people at these places. I'm not saying women don't know about cars, i'm just saying this woman doesn't know about cars. A light came on in my car and as you know i googled it. It told me the throttle body was the issue and when i went to get that part it was super expensive. Now in my past experiences when you go to these places and say you need a part they just sell it to you no questions asked. Well Cam was not that rep, he questioned me about this part and then said he is taking the computer out to my car to check it out. Come to find out it was a misfire and a lot cheaper then what i went in there to purchase. I want to say going the extra mile meant alot to me this day. HUG SHOUT OUT TO CAM AT STORE 1074 FOR GOING ABOVE AND BEYOND! He gets 5 stars...

Juan who is the store manager of the store on Florence and Normandie is a great person... he was very helpful... I treated kindly... I just appreciate the fact that he was so helpful and that I knew nothing about cars... he came out he helped me and was very patient... he told me what I needed and came out and installed...
Stores could takes lessons from Juan and his staff when it comes to customer service... need more staff like this man and if they did customer... I choose Auto Zone because of Juan and the professionalism I received from him... in closing Juan make my experience to this store GREAT... thank u for a rewarding experience... I will continue to patronize Auto Zone on Florence and Normandy where Juan works...
Thanks again...

I choose to go to AutoZone Zone and at that store because Juan and his staff are very very professional kind and helpful

First, I would like to say I went to advance auto. I walked in ask them if they could get me the size of the nut for my CV joint. They laughed and told me no there's no way of looking that up. I left mad I went to AutoZone, which is right up the street on Jefferson Avenue and walked in AutoZone gentleman by the name of Matt asked me if there is something that he could help me with. I told him that you probably can't, but I'm gonna ask you anyhow is there anyway you can tell me the size of the nut for my CV joint he went straight to his computer punched in my year and make of my car and then he gave me exactly what I wanted i was going to buy the socket but before he would let me do that he even went and got the nut off the shelf and made sure that i was buying the right socket for the job. So I'd like to say thank you to AutoZone for being there when I needed you and thank you matt for taking your time and listening to my question before telling me you can't help me

Elizabeth Campbell is the definition of the word manager which was made evident in her managing to get me out of the dilemma I was encountering today, She found the warranty on the battery when I did not have a receipt or remember my phone number. I had been to two other stores and they had been unable to resolve the problem because I did not remember the phone number that I had at the time that I made the purchase. Elizabeth Campbell went on the computer and every number that I had used popped up on the screen. On seeing the numbers I pointed out the one it was likely to be. When this number was examined 13 warranties popped up among which was the warranty on the battery. I was satisfied with being able to swap the burned out battery for the new one but Elizabeth did not stop there. She then merged all of the phone numbers to the one I am currently using. I thanked her I told her that I would give her this commendation tonight before she got off Tuesday Sep 12,2023 10:14 PM

Dwight Jimerson

I feel bad for I didn't get the gentleman's name even though I know he said it. I was having extremely rough morning everything was going wrong as well as just lost my husband Recently and my mom isnt doing well! Went to start my car to take my mom to a apt and it didn't start and had to have it jumped to get started. I ended up kept my car running took my mom to an appointment and took it to AutoZone on peach st here in Erie pa! I was trying to hold it together while telling him what I needed to buy but was unable to hold my self together.I lost it and Blurted out that I was sorry for being emotional and he said everyone looses it sometimes. I told him how I'm trying to hold it together for my babies and my mom and that I couldn't even find the hood lid to open it this morning. I just needed my husband who is no longer with me. He gave me a hug, listening ear without judging and my car was all good to go! Thank you! I hope your employee is paid well or they get a pay raise! You could never ask for a Better employee than the ones I met today.

After having a totally frustrating interaction with an automobile dealership I went to Auto Zone in Lorton, VA for assistance. I have never in many many years of owning and purchasing automobiles and parts have I experienced such kindness, politeness, knowledge and help that I experienced in this store. All of the employees were so helpful I felt as though they were family and that I had known them for years. This was such a refreshing experience! I would not hesitate to recommend this store to anyone needing help with regard their automotive needs. There was one person in particular 'Neal' who went far and beyond the call of duty to not only put me at ease but to resolve my problem. He was extremely supportive, refreshing and calming. His knowledge of the problem and what needed to be done to resolve it was amazing. When I left the store I felt relieved that my automobile issue had been fully resolved and that the part had been installed properly by 'Neal'. I must add that Auto Zone is not only Blessed but Fortunate to have such a High Quality Employee. Thank You to All employees at Lorton Auto Zone who made me feel as though I had known them for years, to Neal and Auto Zone for being there.

Amazing staff
I don't do reviews! But in this case, I just had to. I got up this morning and my battery was dead. I jumpstarted it and went directly to AutoZone because online it stated that you could buy your battery there and they would install it for no additional charge. Well, they not only installed it, they provided me with a free battery terminal since the one that was on my vehicle was completely eaten away by acid. At no point did they ever make me feel that I was taking up their time. Kayden and Ronnie are great examples of what an employee is all about. They were very kind and understanding to my financial situation and they both spent their time fixing my vehicle. They also gave me helpful advice on how to avoid a buildup of corrosion on my battery again. Cayden suggested that I purchase for just a few dollars, something that would go on my battery to help prevent the corrosion. I have decided that if there are any other automotive needs that they can assist with, I will be taking my vehicle to this store only in the future. If anybody wants to know, the store is located on Roberta Way in Sparks. Believe me when I tell you, you will not be disappointed in being provided excellent service. Thank you both, Cayden and Ronnie.

The AutoZone staff are not mechanics. They can only offer assistance and courtesy for those who don't know how to turn a nut on a bolt. Also for those that don't know what they drive but, expect the AutoZone staff to know. Most Customers are not considerate of the employees and they want to make their own polices and they get violent when they don't get what they want. AutoZone is not any different than other retail store. The difference is that other retailers have officers that can arrest aggressive customers that attack defenseless employees verbally because they feel that as customers they entitle themselves as customers always being right and give themselves the right to mistreat others. Customers go in to AutoZone because they don't want to go to real mechanics. They charge top dollar! Customers all want savings for repairs. However it does not give them the right to mistreat people even if they are old. AutoZone is a good place to work. Employees take alot of abuse from customers, they also have families to feed and bills to pay like any other American. They are there to serve not to be abused. Be kind people, so you can get treated with the Same Kindness. Do not wear out the employees or they will seek other less aggressive environments jobs. The lines lines will get longer and more time consuming when employees quit the job.
Thanks for shopping at AutoZone where most AutoZone parts are guaranteed.

I went there for a battery, two large men were very rude. They didn't have my type of battery, then, they complained that they don't give jumps(because my battery was dead and needed a jump). Even if something is policy, there's is a right and a wrong way to treat customers. I am a Native American black woman the reps were older Latino men,, not sure if racism was a factor. I am a veteran, and I've never experienced such rudeness. Corporate needs to shut this location down. I will never return to auto zone, especially on New Braunfels Ave in San Antonio. Go elsewhere people, especially if you're a veteran. Worst attitudes ever. If the manager doesn't want to work and treat all customers with respect, he needs to Quit! Went 9-12-23.

I'm Eman Alshakh, a stage four cancer patient who purchased with my son a starter for my Honda Odyssey car on 07/03 early in the morning from 9501 Northern Blvd, Jackson Heights, NY 11372 Autozone location. The starter cost me over $300 for the mechanic fee, yet after the job that was for $150 was done my car didn't start at all and became worst. I was told to return the item because the starter was defective, by multiple mechanics. As such I went and spoke with one of the managers to request a refund for the defective starter, I went to the nearest Autozone at the time which was located at 3050 77th Street East Elmhurst, NY 11370, and spoke to the assistant manager Helen, an amiable young lady whom would help me refund the starter and purchase a functioning one and that Autozone's insurance would cover the mechanic fee for the starter's removal that was $180. However, she told me that I must go to manager Singh at the original location, as to be recompensated for the mechanic fee of the defective starter. On 07/06 I was greeted by manager Singh's appalling attitude, as he started yelling at me with a nasty tone and didn't attempt to de-escalate the situation in any way. Manager Singh was very unscrupulous and patronizing throughout the whole interaction he wouldn't provide me with a refund, even though I provided him with the receipt for the mechanic as he told me that the $150 mechanic fee wouldn't be covered because I didn't have a receipt and stated that their insurance policy would pay for it. I have been in this crisis for 3 days in the scorching sun, I was feeling very fatigued and frustrated throughout my interaction with manager Singh and wanted to call the ambulance and police yet manager Singh kept yelling at me. To this date I have not received a call from the insurance and whenever I call manager Singh's Autozone located at 9501 Northern Blvd, Jackson Heights, NY 11372. They either hang up on my face or keep me on hold, I would like to state that the staff and manager Singh at this location are very unprofessional, dishonest, and condescending. I implore Autozone executives to revise their nomination of manager Singh to a district manager, as his attitude and mannerism are very unbecoming of a manager at Autozone, and if he was promoted to a district manager it would be disastrous for a reputable company such as Autozone.

On 8/17/2022 (Geraldine Zamora) a fellow AutoZone employee at store 5594 off of Marysville Boulevard in Sacramento, CA. Mr. Zamora called me a ni***r in spanish in front of multiple customers and a fellow manager (Crystil Linzsey). Mr. Zamora would continue to call me a ni***r each time he would see me even after I spoke to him explaining that to him that is not my name. The following day, I reported the situation to the store manager (Gregory Williams-Bivens). Since then, Mr. Zamora continued to work and created a hostile work environment until he chose to leave. There was not anything done, and the situation continued.

On 7/14/2022 (Crystil Linzsey) a fellow manager came to me while I was at lunch and asked me for my opinion on a personal matter. She asked me "how do you tell a guy that you don't want to be with them anymore because you found someone else"? I told her that it is not my place to give her counseling and the only thing I will say is just do not lead him on to believe in something that is not true. Three days later (Crystil Linzsey) came to work, I was in the back of the store she started speaking to me about how her ex-boyfriend (Anthony) is being crazy, and she is afraid. I explained to her at that point in time I did not want to be involved but she continued to explain to me ingrate detail of what was taking place. Over the next several months (Crystil Linzsey) showed me pictures on her phone of "ghost guns" and pictures of drugs. Gregory Williams-Bivens has also acknowledged that he has also seen those pictures from Crystil Linzsey phone. She would explain to me that this is the life of her ex-boyfriend (Anthony). I told her I do not care, and that crap needs to be left out of the workplace.

Around 8/17/2022 (Crystal Linzsey) calls me at 11PM at night to tell me that her gun was stolen by her (ex-Anthony). I never gave Crystil my phone number and I don't know how she got it, but she wanted to know what she should do so I told her she should call the cops and report it. The next several days at work she would talk about how her ex-boyfriend is that type that would shoot up the store and I told her she needs to stop. Around this time everyone in the store is on edge. We then find out that Crystil and Kevin are dating, and all this crap is because Anthony is mad, and Kevin does not want to be seen as a punk. For a while it got to the point people were coming to the store looking for Kevin with intent to fight him.

On 9/9/2022 I went to work and as I clocked in, I was on the phone with my girlfriend, at that moment Crystil and Kevin started talking to me and I told them enough is enough. I told them that if they do not stop that I was going to report it too corporate. Kevin then tells me that I am Whitewashed, and that is some white people $#*!, and that's why white people get wiped out because they put their nose in other people's business. This whole time Crystil is backing what Kevin is saying adding that if I go to corporate, they cannot guarantee my safety as well as Sarah's safety. Kevin then adds that it is easy to find people because of the internet, Facebook, Instagram, etc. At lunch time when I got home Sarah was crying in fear because of Kevins threats and she was on the phone with corporate filing a complaint and I did the same.

Every day after I filed my complaint with corporate on 9/9/2022, Crystal stands over me when I am working, she micromanages my every move and it is to the point I do not feel comfortable, and I have asked her to stop! Even told Gregory Williams- Bivens the store manager and his response is that she is not breaking any laws.

Before I filed any complaint, Gregory Williams- Bivens told me I would be looked at for a position as store manager soon. On 9/23/2022 I was told by Gregory William-Bivens that if the district manager called and asked if I were ready, he would say that I am not ready.

I have filed a complaint again because nothing was done. On 9/24/2022, The district manager over the phone asked me if HR called and I told him no. He went on to ask me yes and no question, making me feel as if this was my fault. He called me a liar telling me that I did not try to call him when I did.

I do not feel safe at the store I work at and I feal like I will be retaliated against if I move or stay. It seems like they just want to sweep this under the rug. I have already been told that If I leave, I will be demoted.

On Tuesday, September 27,2022, at 7:21AM, I James Bibb received a text message from Mr. Isaac Chavez the Human Resource Manager for AutoZone explaining to me that he would like to meet with me to further discuss the incident's that took place at store 5594 located at 3121 Marysville Boulevard, Sacramento, CA ***. Mr. Isaac further states that he would like to meet at store 5603 at 1:30 PM located at 3455 Watt Ave., Sacramento, CA *** to discuss and to create a documented complaint about the events that took place at store 5594.

I did arrive as expected at 1:30 PM to meet with Mr. Isaac Chavez where we did discuss the events at store 5594. At the end I requested a copy of the complaint for my records and Mr. Isaac Chavez explain to me that that complaint although I signed it his property of AutoZone and that he would not be able to provide me a copy. Mr. Isaac asked if I filed any complaints with any agencies outside of AutoZone. I told him I filed a complaint with the California Equal Housing and Employment Commission about two weeks before our meeting and his demeanor changed.

At the conclusion of our meeting Mr. Isaac told me I would be transferred only temporarily until their investigation of the situation and allegations was completed. He told me I would have to speak with the district manager, Mr. Jose!

When I contacted Mr. Jose, he said they can transfer me, but I would have to take a demotion in which I told him I would not accept. Mr. Jose further told me that I can transfer to store 5587 which is in Auburn or 4824 located in Roseville to include store 5546 located in Rocklin, all the stores are at least 20 miles away in one direction.

I James Bibb informed Mr. Jose that I cannot travel that far because of a motorcycle accident that I was in less than a year to date, and that I have been out of a wheelchair for just over a month and a half. Mr. Jose informed me that he will get back to me, which I have yet to hear from him and or Mr. Isaac the Human Resurce Manager.

On October 3,2022, at 4:57PM Mr. Walter the store manager at store 5603 located off Watt Ave, and Whitney sent me a text message informing me that I have foundations class at the hub store on Wednesday at 8 AM and that all I needed was my employee ID number, he informs me that I will be going to their store until further notice. I sent a response text to Mr. Walter asking him what day I am supposed to start working at store 5603 and if I can get the address for the hub store in which I never received a response.

Over the past three months, I have sent multiple text messages but mostly made phone calls to phone number ***215, which was provided by Isaac Chavez, Human Resurce Manager for AutoZone. Although all my attempts to communicate and understand my position and my employment with AutoZone, they have chosen to shut me out and ghost me.

It is clear as of today that I am no longer employed by AutoZone because of their zero response to my messages and/or calls. Because of their actions I have been forced to assume that my employment was terminated without verbal or written notification.

On Oct 4,2022, I sent a text message to Mr. Isaac and Mr. Walter explaining to them both that when I was on the phone with Mr. Jose the District Manager, he was extremely rude and unprofessional to me, making me feel as if this situation was my fault because I filed a complaint with Corporate. I also stated that I would have to resign my position with AutoZone if this hostility continued. In the text I sent, it did not send correctly.

I then received a call from Mr. Isaac, and I remembered explaining to him that I do not feel comfortable. I remember telling him that I am not quitting and that I need my start date at store 5603. Mr. Isaac wanted me to come in at 9am to speak more but he cancelled.

On Jan 24,2023, I was talking to Mr. Walter, and he told me that I resigned, and I explained that I did not and that I spoke to Mr. Isaac and cleared it up back on Oct 4,2022, regarding the incorrect text I sent. I have not heard anything from AutoZone about my employment. I have sent text messages and made calls to Mr. Isaac over the past several months to not receive a response back. I have been ghosted.

incorrect product listed on the website

the product listed in the photos, description, title, and product details, is not the same product that is sitting inside the stores, my autozone even called another autozone to see if they also had the wrong product listed and they indeed confirmed it was a different product they had as well. so someone on autozones website management needs to fix this. What is listed is 5-80 lbs and they will hand you a 16-80lbs with the same model number. autozone needs to fix this listing. the product listing has not been updated online. this review is not inflammatory and gives no specifics on customer service, do not block my review this equates to censorship, let me have my free speech autozone! if i had the 5-80lbs torque wrench that i ordered it might be a good product, but what i ordered is not what was handed to me, not due to me having different needs or the car fitment not fitting! autozone! the product you have listed here for sale is not the same product you have sitting on your shelves in stores.

So, my car needs a new relay switch for the starter. I go to AutoZone and ask the employee (let's call him carols) for the relay but he says they don't carry that relay, but he has a general one in the back. He brings it I buy it. I take it to my car, but the new one has 5 prongs. The one i showed him had 4 prongs. I take it back to him on another day and he asked me where I bought it? I said here! He said Well i don't know who sold it to you, but we don't carry that Relay" I said" YOU DID!" My friend chuckled and the employee was embarrassed. he said Well if you have the receipt, I'll refund your money. I said look up my account and you will see i bought it here. So, he looked and said," no its not on here" So i don't have the receipt. now I'm out 30 bucks. It really sucks. Why couldn't he order me the part. why don't they carry that fuse?

It took me two days to exchange car battery that doesn't have six month. On the 14/11/23 I tried to return my car battery that was losing power without being used. This morning I go again. It takes them four hours to just exchange battery. The problem that I have is attitude from Mr Maake cause I was returning and Mahlatse was not sure what to do. It was a shop without manager

Ordered a oil temp sensor next day got a pig tail for it wrong they ordered it again told come back at noon did they spent 30 minutes t figure out didnt show then they said truck hasnt come yet cme back in a hour did then they finely figured it was coming mega hub and it wont be there til monday o n way out managerf was coming to work filled her in she thught it was funny after I explained parts are need ed t make cars work to get paid for repair jo bs and just t oget them done this stupity cost me 4 days hold ing up a repair stall at my garage not to mention pissing a customer off there is not one pperson who gives a god dam there and nothing but shamei know most of the car scene here in park rapids and will be letting them know when you need a parts dont go auto zonethomas hodgden you have a nce of honor in this stgored you make this time lost right but you wont

I called the 4329 SE 15th store Wednesday September 20th and was quoted a price on a pair of shocks (2) for my 08 ford focus and was quoted a price, I told him that I would be there shortly, before I left to pick up shocks, I called back to confirm the price of the pair. Again I was quoted incorrectly. After disassembling my vehicle, I got a ride to pick up the shocks only to be charged double the twice quoted price. The employee did nothing, manager did nothing, regional manager never even returned my call to see what happened. I need a phone call from someone ASAP regarding this issue

I called sparta store 9/3/2023 about some semi metallic brake pads on a 03 Chevrolet Suburban 1500 4wd and was told they had some for40 so 9/4 I went in and ask for semi metallic brake pads for my auto and payed for the brake pads went out side and look at box and it said ceramic so I went back in told them and they said oh we don't Carrie semi metallic pads but I found them online what can you do to help thank you email address is [protected]@yahoo.com

Van broke down and I had it towed home for my wife and my nephew(certified mechanic) look at it. It was a bad alternator. Had her get a alternator at AutoZone in Freeport IL .. she did nephew put it on . The next day I came back ,drive to store and damn thing had no acceleration,battery light engine light came on.. had it towed to a shop in town.. guy asked if we had any problems before,said the alternator was changed day before,he looks and said it was installed and correctly,but it's the wrong alternator.. ran the codes it showed 13 codes, from oil pressure switch to gear ratio off.. I went to AutoZone asked for manager(Barry ) told him what was going on ,he looked it up and screws it was the wrong alternator.. so I asked who was responsible for the two tows and the rest of my problems, he said he will refund my money and did,gave me a core that was not ours and was asked to leave. I told him I'm about to kick his [censored] and still might ,but some one should be responsible for the big mess they created I can be reached [protected]

Mechanic created two fraudulent AutoZone receipts. I went to the local store and received the original rcpt that was only for $38.17 dated July 18, 2023. The mechanic kept the SKU #s but changed the parts totaling almost $600. As you can see he changed the Cherry Coke soda on the original rcpt to a Gasket Set for $110. It's the exact same SKU#. He did such a skillful job anyone would be fooled. Please compare rcpts through your company's database. The rcpt dated for July 13th doesn't even exist in AutoZone's data. The guy created two fake receipts. If he is doing it to me he has probably overcharged ppl in the name of AutoZone for years without having been caught or challenged.

In February we which was 6 months ago purchased a starter and had a defect in it since we put it in then the starter cracked in half u can see it's still new well since that happened with the starter it broke the fly wheel on our car too so now we dealing with that it's under a warranty and so said that none of our phone numbers nor our names are in the computer which is bull crap we have been dealing with this situation please help us figure this out we spent alot of money on this car and now mote has to be spent because the fly wheel I broken now please