Menu
Register
Write a review File a complaint
AutoZone Customer Service Phone, Email, Contacts

AutoZone
Reviews and Complaints

AutoZone's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.autozone.com

Learn how the rating is calculated

1.5 20 Reviews 463 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AutoZone Reviews 483

ComplaintsBoard
E
6:56 am EDT
Verified customer This review was posted by a verified customer. Learn more

AutoZone The best experience ever!

I ran into a rep named Cam at this store. Normally you do not run into helpful people at these places. I'm not saying women don't know about cars, i'm just saying this woman doesn't know about cars. A light came on in my car and as you know i googled it. It told me the throttle body was the issue and when i went to get that part it was super expensive. Now in my past experiences when you go to these places and say you need a part they just sell it to you no questions asked. Well Cam was not that rep, he questioned me about this part and then said he is taking the computer out to my car to check it out. Come to find out it was a misfire and a lot cheaper then what i went in there to purchase. I want to say going the extra mile meant alot to me this day. HUG SHOUT OUT TO CAM AT STORE 1074 FOR GOING ABOVE AND BEYOND! He gets 5 stars...

Read full review of AutoZone
Hide full review
ComplaintsBoard
P
5:10 am EDT
Verified customer This review was posted by a verified customer. Learn more

AutoZone The best kindest helpful friendest staff ever

Juan who is the store manager of the store on Florence and Normandie is a great person... he was very helpful... I treated kindly... I just appreciate the fact that he was so helpful and that I knew nothing about cars... he came out he helped me and was very patient... he told me what I needed and came out and installed...
Stores could takes lessons from Juan and his staff when it comes to customer service... need more staff like this man and if they did customer... I choose Auto Zone because of Juan and the professionalism I received from him... in closing Juan make my experience to this store GREAT... thank u for a rewarding experience... I will continue to patronize Auto Zone on Florence and Normandy where Juan works...
Thanks again...

I choose to go to AutoZone Zone and at that store because Juan and his staff are very very professional kind and helpful

Read full review of AutoZone
Hide full review
ComplaintsBoard
P
3:20 am EDT
Verified customer This review was posted by a verified customer. Learn more

AutoZone Out of his way

First, I would like to say I went to advance auto. I walked in ask them if they could get me the size of the nut for my CV joint. They laughed and told me no there's no way of looking that up. I left mad I went to AutoZone, which is right up the street on Jefferson Avenue and walked in AutoZone gentleman by the name of Matt asked me if there is something that he could help me with. I told him that you probably can't, but I'm gonna ask you anyhow is there anyway you can tell me the size of the nut for my CV joint he went straight to his computer punched in my year and make of my car and then he gave me exactly what I wanted i was going to buy the socket but before he would let me do that he even went and got the nut off the shelf and made sure that i was buying the right socket for the job. So I'd like to say thank you to AutoZone for being there when I needed you and thank you matt for taking your time and listening to my question before telling me you can't help me

Read full review of AutoZone
Hide full review
  1. Pros
    1. Wide product range
    2. Free in-store services
    3. Loyalty rewards program
    4. Expert staff assistance
    5. Nationwide store presence
  1. Cons
    1. Limited International Presence
    2. Competitive Market Pressure
    3. Reliance on Brick-and-Mortar Model
    4. Vulnerability to Economic Cycles
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

AutoZone Salutes to store # 2210 Manager Elizabeth Campbell

Elizabeth Campbell is the definition of the word manager which was made evident in her managing to get me out of the dilemma I was encountering today, She found the warranty on the battery when I did not have a receipt or remember my phone number. I had been to two other stores and they had been unable to resolve the problem because I did not remember the phone number that I had at the time that I made the purchase. Elizabeth Campbell went on the computer and every number that I had used popped up on the screen. On seeing the numbers I pointed out the one it was likely to be. When this number was examined 13 warranties popped up among which was the warranty on the battery. I was satisfied with being able to swap the burned out battery for the new one but Elizabeth did not stop there. She then merged all of the phone numbers to the one I am currently using. I thanked her I told her that I would give her this commendation tonight before she got off Tuesday Sep 12,2023 10:14 PM

Dwight Jimerson

Read full review of AutoZone
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

AutoZone Create customer service

I feel bad for I didn't get the gentleman's name even though I know he said it. I was having extremely rough morning everything was going wrong as well as just lost my husband Recently and my mom isnt doing well! Went to start my car to take my mom to a apt and it didn't start and had to have it jumped to get started. I ended up kept my car running took my mom to an appointment and took it to AutoZone on peach st here in Erie pa! I was trying to hold it together while telling him what I needed to buy but was unable to hold my self together.I lost it and Blurted out that I was sorry for being emotional and he said everyone looses it sometimes. I told him how I'm trying to hold it together for my babies and my mom and that I couldn't even find the hood lid to open it this morning. I just needed my husband who is no longer with me. He gave me a hug, listening ear without judging and my car was all good to go! Thank you! I hope your employee is paid well or they get a pay raise! You could never ask for a Better employee than the ones I met today.

Read full review of AutoZone
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

AutoZone Store 2339

After having a totally frustrating interaction with an automobile dealership I went to Auto Zone in Lorton, VA for assistance. I have never in many many years of owning and purchasing automobiles and parts have I experienced such kindness, politeness, knowledge and help that I experienced in this store. All of the employees were so helpful I felt as though they were family and that I had known them for years. This was such a refreshing experience! I would not hesitate to recommend this store to anyone needing help with regard their automotive needs. There was one person in particular 'Neal' who went far and beyond the call of duty to not only put me at ease but to resolve my problem. He was extremely supportive, refreshing and calming. His knowledge of the problem and what needed to be done to resolve it was amazing. When I left the store I felt relieved that my automobile issue had been fully resolved and that the part had been installed properly by 'Neal'. I must add that Auto Zone is not only Blessed but Fortunate to have such a High Quality Employee. Thank You to All employees at Lorton Auto Zone who made me feel as though I had known them for years, to Neal and Auto Zone for being there.

Read full review of AutoZone
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

AutoZone Amazing staff

Amazing staff
I don't do reviews! But in this case, I just had to. I got up this morning and my battery was dead. I jumpstarted it and went directly to AutoZone because online it stated that you could buy your battery there and they would install it for no additional charge. Well, they not only installed it, they provided me with a free battery terminal since the one that was on my vehicle was completely eaten away by acid. At no point did they ever make me feel that I was taking up their time. Kayden and Ronnie are great examples of what an employee is all about. They were very kind and understanding to my financial situation and they both spent their time fixing my vehicle. They also gave me helpful advice on how to avoid a buildup of corrosion on my battery again. Cayden suggested that I purchase for just a few dollars, something that would go on my battery to help prevent the corrosion. I have decided that if there are any other automotive needs that they can assist with, I will be taking my vehicle to this store only in the future. If anybody wants to know, the store is located on Roberta Way in Sparks. Believe me when I tell you, you will not be disappointed in being provided excellent service. Thank you both, Cayden and Ronnie.

Read full review of AutoZone
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

AutoZone Outstanding Customer Service

The AutoZone staff are not mechanics. They can only offer assistance and courtesy for those who don't know how to turn a nut on a bolt. Also for those that don't know what they drive but, expect the AutoZone staff to know. Most Customers are not considerate of the employees and they want to make their own polices and they get violent when they don't get what they want. AutoZone is not any different than other retail store. The difference is that other retailers have officers that can arrest aggressive customers that attack defenseless employees verbally because they feel that as customers they entitle themselves as customers always being right and give themselves the right to mistreat others. Customers go in to AutoZone because they don't want to go to real mechanics. They charge top dollar! Customers all want savings for repairs. However it does not give them the right to mistreat people even if they are old. AutoZone is a good place to work. Employees take alot of abuse from customers, they also have families to feed and bills to pay like any other American. They are there to serve not to be abused. Be kind people, so you can get treated with the Same Kindness. Do not wear out the employees or they will seek other less aggressive environments jobs. The lines lines will get longer and more time consuming when employees quit the job.
Thanks for shopping at AutoZone where most AutoZone parts are guaranteed.

Read full review of AutoZone
Hide full review
ComplaintsBoard
R
7:39 pm EDT
Verified customer This review was posted by a verified customer. Learn more

AutoZone Rude Rude Rude, New Braunfels Street in San Antonio

I went there for a battery, two large men were very rude. They didn't have my type of battery, then, they complained that they don't give jumps(because my battery was dead and needed a jump). Even if something is policy, there's is a right and a wrong way to treat customers. I am a Native American black woman the reps were older Latino men,, not sure if racism was a factor. I am a veteran, and I've never experienced such rudeness. Corporate needs to shut this location down. I will never return to auto zone, especially on New Braunfels Ave in San Antonio. Go elsewhere people, especially if you're a veteran. Worst attitudes ever. If the manager doesn't want to work and treat all customers with respect, he needs to Quit! Went 9-12-23.

Recommendation: I recommend avoiding this location. The manager on duty was very rude and hostile towards me.

Read full review of AutoZone
Hide full review
ComplaintsBoard
E
8:41 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AutoZone Customer service/ refund

I'm Eman Alshakh, a stage four cancer patient who purchased with my son a starter for my Honda Odyssey car on 07/03 early in the morning from 9501 Northern Blvd, Jackson Heights, NY 11372 Autozone location. The starter cost me over $300 for the mechanic fee, yet after the job that was for $150 was done my car didn't start at all and became worst. I was told to return the item because the starter was defective, by multiple mechanics. As such I went and spoke with one of the managers to request a refund for the defective starter, I went to the nearest Autozone at the time which was located at 3050 77th Street East Elmhurst, NY 11370, and spoke to the assistant manager Helen, an amiable young lady whom would help me refund the starter and purchase a functioning one and that Autozone's insurance would cover the mechanic fee for the starter's removal that was $180. However, she told me that I must go to manager Singh at the original location, as to be recompensated for the mechanic fee of the defective starter. On 07/06 I was greeted by manager Singh's appalling attitude, as he started yelling at me with a nasty tone and didn't attempt to de-escalate the situation in any way. Manager Singh was very unscrupulous and patronizing throughout the whole interaction he wouldn't provide me with a refund, even though I provided him with the receipt for the mechanic as he told me that the $150 mechanic fee wouldn't be covered because I didn't have a receipt and stated that their insurance policy would pay for it. I have been in this crisis for 3 days in the scorching sun, I was feeling very fatigued and frustrated throughout my interaction with manager Singh and wanted to call the ambulance and police yet manager Singh kept yelling at me. To this date I have not received a call from the insurance and whenever I call manager Singh's Autozone located at 9501 Northern Blvd, Jackson Heights, NY 11372. They either hang up on my face or keep me on hold, I would like to state that the staff and manager Singh at this location are very unprofessional, dishonest, and condescending. I implore Autozone executives to revise their nomination of manager Singh to a district manager, as his attitude and mannerism are very unbecoming of a manager at Autozone, and if he was promoted to a district manager it would be disastrous for a reputable company such as Autozone.

Recommendation: Do not go to this Autozone location

Read full review of AutoZone
View 0 more photos
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

AutoZone Autozone's Mistake Resulted in Engine Damage and Poor Customer Service

On June 24, 2018, I went to Autozone at 8495 Fondren Rd Houston, TX to buy some spark plugs and oil for my truck. The store manager, Freddie, sold me the wrong spark plugs and told me to gap them incorrectly. This resulted in my engine being damaged. I was so frustrated and disappointed with the service I received from the store manager. I contacted the district manager, Chris, but she wasn't much help. I was so upset and didn't know what to do.

Fortunately, Jerry Carrier, the regional manager for Houston, contacted me and said he would like to work on making this right. I was relieved and grateful that someone was finally taking responsibility for the mistake. Recently, I contacted him to get their decision whether or not they were going to reimburse me for the money I was out due to the manager's mistake. I was informed that Jerry Carrier would be happy to have a mechanic call me and discuss the matter or he himself would be happy to come to my house and talk about the matter. But they were not going to accept fault even though the store manager sold the wrong spark plugs and told me to gap them wrong.

Jerry Carrier got upset when I said that Autozone should do the right thing and reimburse me for the unnecessary expenses incurred. He told me the claim was denied, he was cutting all communication and blocking my email address. He also called me a liar and told me I didn't know what I was talking about. I was so hurt and disappointed that they were treating me like this. I informed him that I had a couple of mechanics that stated this was a direct result of being sold the wrong spark plugs. The spark plugs that were sold to me were meant for newer vehicles not older vehicles like mine.

I have been treated with disrespect, nastiness, rudeness, and treated like I did something wrong instead of Autozone taking responsibility and making things right. I'm just trying to make sure something like this doesn't happen to anyone else. I hope that Autozone will take responsibility for their mistake and reimburse me for the unnecessary expenses incurred. I would also like to see them train their staff better so that this kind of mistake doesn't happen again.

Read full review of AutoZone
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

AutoZone Autozone's Mistake Cost Me $831: Battery Installed Backwards, Blown Fuse, and Damaged Alternator

I went to Autozone in Pearl, MS on August 05, 2021 to have my battery checked. The lady at the counter told me that my battery was bad, so I decided to purchase a new one. She asked me if I wanted them to install it, and I said yes. A young man came outside and installed the battery for me. However, as soon as he hooked it up, my car started acting crazy. The horn was blowing, the wipers were going on, and the key was in my hand. I was freaked out! The young man unhooked the battery, and the car stopped. He hooked it up again, and it started doing the same thing. I decided to google how to install the battery, and I realized that he had hooked it up backwards! He switched it around, and the car started up. I drove 3.2 miles to my house, and everything seemed fine.

The next morning, I went to work, which was 9.1 miles away. However, my air conditioner quit blowing, and the battery light came on. I took my car back to Autozone and told them what was happening. They said that it had to be my alternator. They checked it, and sure enough, it was the alternator. I paid $500 for a new one and labor. However, my car was still doing the same thing. I was frustrated and didn't know what to do.

I decided to take my car to a mechanic, and he told me that the battery had been installed backwards, which had blown the main fuse in my car. This caused the diodes to fail, which resulted in damage to my alternator. I was shocked! I had spent $831 in total to fix my car, and it was all because of a mistake that had been made at Autozone.

I contacted Autozone and told them what had happened. They paid me $331 of the $831 that I had spent, but they refused to give me the additional $500. I was not at fault for this, and I had been without my car for 11 days because of this issue. I gave them over a month to make it right, but they still haven't done anything.

I think that Autozone needs to do the right thing and give me the additional $500. I understand that mistakes happen, but they need to take responsibility for their actions. I was lucky that the mistake didn't cause more damage than it did, but it still cost me a lot of money and time. I hope that Autozone will do the right thing and make things right.

Read full review of AutoZone
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

AutoZone AutoZone's Customer Service Needs Improvement: A Disappointing Experience

I've been a loyal customer of AutoZone for years now. Although I've had a few hiccups with them, I never expected much since I used to work in an auto parts store myself. However, I do believe that a big company like AutoZone should have a customer-friendly approach that shows appreciation for their patrons.

Usually, I get my car parts and other necessities from my local AutoZone store. But, when I was looking for a specific item that wasn't available in-store, I had to resort to their website. I decided to order from them because they promised to deliver the items faster than any other place.

After a few days, I received a call from AutoZone's customer service team, asking me to confirm my recent order. I was caught off guard as I was working and wasn't near a computer. But, I agreed to answer their questions, thinking it wouldn't be too difficult. However, most of the questions required me to have the order number from the purchase invoice, which I didn't have at the time. Despite explaining my situation, they canceled my order, stating that I didn't answer their questions correctly. They told me that if I still wanted the items, I would have to reorder them online and wait even longer for delivery.

I was disappointed with their treatment of me as a customer. It was a frustrating experience, and I felt like they didn't value my business. I decided to look for the same items on another website that had an A and a Z in their name. To my surprise, I found the items I needed and received them two days earlier than what AutoZone had promised.

When I received the cancellation notice in my email, it read, "We have cancelled your order either at your request or because the product requested is out-of-stock at our fulfillment center and we are unable to source the product directly from the supplier." This kind of treatment is unacceptable, and I don't think I'll be using their website again. Instead, I'll probably go to other auto parts stores like O or others.

Overall, I think AutoZone needs to improve their customer service and make their website more user-friendly. They should value their customers and make sure that they have a positive experience when shopping with them.

Read full review of AutoZone
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

AutoZone AutoZone Review: Mixed Experience with Associates and Service

I had to replace the tail light assembly on my Honda van, and boy was it a doozy! I'm a painting contractor, not an electrical mechanic, so I needed some help from the experts. I went to AutoZone to get everything I needed, and boy was that an experience!

The associate who helped me at first was a bit of a dud. He sold me an extra set of brake lights that I didn't need, and the turn signal lights he gave me were the wrong color! I needed amber lights because the lens is clear, but he gave me white lights instead. He also sold me an extra packet of light bulb grease for the sockets, which I didn't even use the entire first one. What a waste of time!

I had to go back to the store with my tools and a different associate helped me out. He actually looked at my vehicle himself and knew exactly what I needed. He got me the right bulbs and helped me return the extra brake light bulbs and packet of grease. He was a lifesaver!

But then, the original associate who sold me the wrong bulbs and wasted my time tried to charge me for the amber bulbs again, even though I had already paid for them. When I pointed out that they were white in color, he got a bit snippy with me and said to 'Have a nice day'. Well, let me tell you, his tone and voice inflection were not fooling anyone! I'm not some hick just off the farm, I know when someone is being phony with me.

All in all, what should have been a 30 minute project turned into over an hour because of that first associate. It's a good thing the second associate was a help and didn't waste my time. I gave AutoZone two stars instead of one because of him. But let me tell you, there are plenty of other places to get parts for my vehicle than to ever deal with garbage like this again. These days, good customer service is what keeps businesses afloat, and bad service breaks businesses. Good prices don't mean much without it.

Read full review of AutoZone
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

AutoZone Expert Advice and Great Customer Service at AutoZone: A Review

AutoZone is a great place to go for all your car needs, but sometimes the counter people at the store don't know much about cars. They just assume or Google most items, and none of them are mechanically inclined. However, I recently met a fellow named Richard Gonzalez who blew my mind with his knowledge. I overheard him speaking to a few customers and was impressed with how much he knew. I asked him a question about my 350 small block, and he explained the difference between the 350 and 383 cylinders. He even wrote me a list of items that I needed to convert my 350 to a 383 stroker motor.

I'm not really familiar with any kind of stroke motors, but I am building a sand drag, and I was given a 350 small block. Therefore, I came to AutoZone to get professional help. Mr. Gonzalez was so knowledgeable and professional that I will continue to shop at AutoZone. I will be looking for him to help me with my issues. Thank you for hiring such a great guy, AutoZone.

At that Spanish-speaking store, I look forward to coming into AutoZone and looking for Mister Gonzales for his expert advice. I will even send my wife a few times to come in and ask questions about my 1971 Mach 1 351 Cleveland motor. People always get my wife the low-grade gaskets, so as she brings home all these gaskets, I'm like, "What do they sell you? Who do you speak to?" Anyways, I just want to thank AutoZone for hiring such a fine gentleman. He was very respectful and greeted me at the door and at the computer. He even reached out and shook my hand and said, "How are you doing today, sir?" That was a first for me. Nobody's ever done that. I just want to acknowledge him for his great customer service. I am a satisfied customer and will be back to talk to him. Thanks, AutoZone, for making my experience very great.

Read full review of AutoZone
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

AutoZone Poor Customer Service and Incorrect Installation at AutoZone

I recently visited AutoZone to purchase some new wiper blades for my car. When I arrived, there were only two employees up front by the registers, but they didn't acknowledge my presence for a good five minutes. Finally, one of them asked what I needed, and I asked if they could help me find some wipers and what they would recommend. The employee pointed to where they were and said they only had two types to choose from. However, when I looked online, I saw that there were 17 different types that would fit my car. When I asked about this, the employee said that was all he could do.

I then asked if there was someone who could put the wipers on for me, as I had no idea how to do it myself. The employee said there was, so I picked out the blades and went to pay. I was shocked when I saw the price - $65 with no warranty! I paid and stepped aside, waiting for someone to help me put the wipers on. However, I waited and waited, and no one came to assist me. I finally asked again if there was anyone who could help, and the same unfriendly employee said it would be a minute and started helping someone else.

Finally, another employee came up front and said he could put the wipers on. However, he informed me that it was his first time doing so. The next day, when I was driving to work in the snow and freezing cold, one of the wipers flew off while I was using it. I had to stop in the street, in the dark and cold, to try to figure out how to put the wipers on myself so I could see on my way to work. I was glad I wasn't on the highway, or I might have lost my $65 investment.

When I returned to AutoZone on another day to inform them that the wipers had been put on incorrectly, the same rude employee told me that there was no way they were put on wrong and accused me of doing it myself. I asked for a replacement, as the wiper had been damaged when it fell off due to the incorrect installation. The employee argued and blamed me for the issue, even going so far as to call me a liar when I told him my last set of wipers had lasted over five years. Finally, he agreed to change the wiper out.

When I got home, I called the regional office to submit a complaint. The lady who answered said she would have someone call me back to get the details, but no one ever did. It seems that the whole operation doesn't care about its customers. I was very unhappy with my experience at AutoZone and will be going to O'Reilly's, Firestone, or Midas in the future, as they all seem much more helpful.

Read full review of AutoZone
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

AutoZone AutoZone's Poor Customer Service and False Information on Website

So, I recently ordered some brake pads and rotors for my car from AutoZone's website. I was pretty excited to get them because I had a long road trip coming up and I wanted to make sure my car was in tip-top shape. I ordered them over the weekend and paid for two-day shipping so I could get them in time. The website said they would arrive on Tuesday.

Tuesday came around and I was eagerly waiting for my package to arrive. But, to my disappointment, it hadn't even shipped yet. I was pretty frustrated, so I decided to call customer service to see what was going on. The person on the other end of the line told me that the item was coming directly from a vendor and it was delayed. They said it might be delivered next week, but that was just an estimate. I was pretty upset because I needed the parts for my trip, so I asked if I could cancel the order and get a refund. The website specifically said that I wouldn't be charged until the item shipped, but I was charged the same day I ordered it, so I assumed it was processed immediately.

To my surprise, I was told that I couldn't cancel the order because it was coming from the vendor directly. They informed me that when it comes directly from the vendor, the customer is charged immediately. They also told me that all of this information was on the order page. If it was, it was in tiny print that was not readable. I was pretty frustrated at this point, so I asked to speak to a supervisor. The person put me on hold and didn't bring the supervisor, but conveyed that they told him they would try and get ahold of the vendor to cancel the order, but that wasn't guaranteed and it may take 24-48 hours.

Overall, nothing was solved. I didn't have my products, and I didn't have my money. I was pretty upset and decided to contact my bank for further assistance since AutoZone was incapable of helping me. I don't understand why they don't make it more visible that there are different rules when things are coming from a vendor. They should also make it more visible when an order is not coming from AutoZone directly. If I wanted to order from a vendor, I would have ordered through them. I ordered on AutoZone's website, and it should be safe to assume that orders come from their warehouse. If that is not the case, or they do not have the item in stock, it should be listed as being on backorder rather than arriving in two days.

When you are dealing with a well-known and reputable company, I would think that there would be better measures to assure that orders are met in a timely manner and communication is made if there is a delay or an exception. Even when a delivery date is "estimated," that still generally means that the delivery will be made within a day or two of that date.

I will definitely be finding other auto stores, as they are a dime a dozen, and will be making sure that people know not to come here. I'm not sure how this company is staying in business when they are putting false information on their website and their customer service is trash and less than helpful. It's pretty disappointing, to be honest.

Read full review of AutoZone
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

AutoZone AutoZone in Richton Park, IL: Bad Experience with Warranty and Refund

I had a really bad experience with AutoZone recently. I needed to get my brakes replaced and went to a shop on Main Street in Matteson, Illinois. The guy who worked there, Derrick, said he could do the job for $400. He told me he would buy the brakes and rotors under his business license and that I would get a lifetime warranty for the pads and a two-year warranty for the rotors. I asked him if AutoZone would honor the warranty if it wasn't in my name and he said a number on the receipt associated with his business would allow me to access the warranty with or without him.

After the brake job was done, I went to AutoZone to confirm what Derrick told me was true. The store manager, Amanda, told me they didn't have a business account under the name listed on the invoice. But I heard Amanda talking to Derrick on the phone when he ordered the parts. They sounded really familiar with each other, so I know she knew who he was. She also said he might not have even bought the parts at that store. But I knew he did because I was in the car with him. Before I left the store, I asked Amanda if there was anything she could do to get the warranty in my name. She said there was nothing she could do.

I picked up Derrick and took him back to AutoZone. When we got there, one of the employees was outside smoking. They didn't talk, but they both went inside and went straight to the cash register. Derrick explained the situation to the employee and asked him to confirm that I could use the warranty without him being there. The employee said no. After a lot of arguing, the employee said he could do a return and re-sell the items under my name. When he did the return, I found out the purchase was made under "Car King Auto" and not "Destiny Auto & Battery". I was given $244.18, but I gave Derrick $310.00 to pay for the brakes and rotors because he said it would cost $309.00. No one could explain why I was only given $244.18 instead of $310.00.

The manager never helped or advised on the return, which I thought was strange since she said there was nothing she could do to get the warranty in my name. I didn't get an explanation for why I was given less money than I paid, and I ended up paying an extra $108.97.

When I paid, the employee asked if I wanted a paper receipt or both email and paper receipt. He asked if my name was spelled correctly, and I said no. He canceled the email receipt and gave me a printed one. I asked if I would still get an email receipt, and he said no because he messed up my name and didn't know how to fix it. I demanded an email receipt, and it took over 45 minutes to get one that still wasn't right.

I don't know what happened, but I think the AutoZone staff was working with Derrick to take advantage of me. I won't trust AutoZone again. This happened at the AutoZone in Richton Park, Illinois.

Read full review of AutoZone
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

AutoZone Negative Experience at AutoZone: Hostile Work Environment and Lack of Support for Employees

AutoZone is a popular auto parts store that has been around for many years. I recently had an experience at one of their stores that left me feeling very uncomfortable. On August 17th, 2022, I was called a derogatory name by a fellow employee in front of customers and another manager. Despite speaking to the employee and reporting the incident to the store manager, the situation continued and created a hostile work environment.

In addition to this incident, I also had to deal with personal matters being brought into the workplace by another manager. This manager would show me pictures of guns and drugs on her phone and talk about her ex-boyfriend being crazy. This made me feel very uncomfortable and I asked her to stop, but she continued to bring it up.

Things came to a head on September 9th, 2022, when I filed a complaint with corporate about the situation. After this, the manager who had been showing me inappropriate pictures began micromanaging me and making me feel uncomfortable at work. Despite reporting this to the store manager, nothing was done.

Eventually, I was told that I would be transferred to another store temporarily while the situation was investigated. However, I was also told that I would have to take a demotion if I wanted to transfer. When I explained that I couldn't travel that far due to a recent motorcycle accident, I was told that they would get back to me, but I never heard anything.

After months of attempting to communicate with the company and understand my position, I was left feeling ignored and ghosted. It became clear to me that I was no longer employed by AutoZone due to their lack of response to my messages and calls.

Overall, my experience with AutoZone was very negative and left me feeling uncomfortable and unsupported. I hope that the company takes steps to address these issues and create a safer and more respectful work environment for all employees.

Read full review of AutoZone
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

AutoZone Insider Perspective: Working at Auto Zone - Complaints and Solutions

I used to work at Auto Zone, a popular auto parts store that you can find all over the United States. I was a low level manager for a while in Raleigh, North Carolina. While some people seem to be happy with their experiences at Auto Zone, I've seen a lot of negative reviews online and I thought I could give a different perspective from someone who worked there.

One of the biggest complaints I've seen is that the employees don't know much about cars. This is definitely true. Auto Zone is a business, and like any business, their main goal is to make money. They want employees who can help them do that, and sometimes that means hiring people who speak Spanish so they can help customers who don't speak English. Unfortunately, this often means that the employees don't know much about cars. There's even an unwritten motto behind the counter: "We are salesmen, not mechanics."

I agree with the complaints about this. Auto Zone is supposed to be a place where you can get reliable information about cars, but many of the employees don't know much about engines. They do try to educate their employees through computerized presentations and tests, but often the training is interrupted because the employee needs to help customers up front. And even when they do get trained, they often forget what they learned.

Another complaint I've seen is about the quality of Auto Zone's parts. Duralast is their in-house brand, and I personally have some Duralast parts in my car right now that I'm happy with. But no retailer can have a 100% success rate with their parts. And if you do have a problem with a part, don't expect to get a labor claim for it. Labor claims are only for commercial clients, not walk-in customers.

Some people have also complained about how long it takes to get certain parts. This is usually because the part is coming from a vendor and not from an Auto Zone warehouse. The ETA that they quote you when you buy the part is actually a FedEx estimate, and Auto Zone has nothing to do with it. So if there's a delay in shipping, it's not really Auto Zone's fault.

Long lines are also a common complaint. Most stores are only manned by two people at a given time, and if one person gets sick and calls out, the whole system can come down. The shifts are so shorthanded that there's often no time to answer the phone or deal with theft. And speaking of the phone, corporate management has created a strict script for employees to follow when answering calls. They even have district managers call stores pretending to be customers to grade the store based on the call. The importance of the phone has become so great that some employees give fake names over the phone to make it harder to reprimand them if they don't follow the script exactly.

If you have a complaint about Auto Zone, there are a few options. You can go online or call the customer service number on your receipt. You can also call the store manager, whose phone number is usually on a sign outside the store. If you're not getting results, you can try calling the district manager or the regional manager, but they may not be very responsive.

Finally, if you really want to make Auto Zone mad, you can walk into the store and buy a soda. Auto Zone tracks their growth using manipulated numbers, and one of those numbers is "average ticket." This tracks how much the average customer spends, and if the total money isn't up to the right projections, the executives distract shareholders by saying that "the average customer is spending twenty percent more than they were last year." Buying a cheap item like a soda can really mess with their numbers.

Overall, I have mixed feelings about Auto Zone. While I think they could do a better job of educating their employees and dealing with customer complaints, I also understand that they're a business and their main goal is to make money. If you do have a problem with Auto Zone, there are ways to address it, but don't expect a labor claim for a defective part or a quick response from the district or regional manager.

Read full review of AutoZone
Hide full review

AutoZone Complaints 463

ComplaintsBoard
G
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone AutoZone did me wrong!

On 8/17/2022 (Geraldine Zamora) a fellow AutoZone employee at store 5594 off of Marysville Boulevard in Sacramento, CA. Mr. Zamora called me a ni***r in spanish in front of multiple customers and a fellow manager (Crystil Linzsey). Mr. Zamora would continue to call me a ni***r each time he would see me even after I spoke to him explaining that to him that is not my name. The following day, I reported the situation to the store manager (Gregory Williams-Bivens). Since then, Mr. Zamora continued to work and created a hostile work environment until he chose to leave. There was not anything done, and the situation continued.

On 7/14/2022 (Crystil Linzsey) a fellow manager came to me while I was at lunch and asked me for my opinion on a personal matter. She asked me "how do you tell a guy that you don't want to be with them anymore because you found someone else"? I told her that it is not my place to give her counseling and the only thing I will say is just do not lead him on to believe in something that is not true. Three days later (Crystil Linzsey) came to work, I was in the back of the store she started speaking to me about how her ex-boyfriend (Anthony) is being crazy, and she is afraid. I explained to her at that point in time I did not want to be involved but she continued to explain to me ingrate detail of what was taking place. Over the next several months (Crystil Linzsey) showed me pictures on her phone of "ghost guns" and pictures of drugs. Gregory Williams-Bivens has also acknowledged that he has also seen those pictures from Crystil Linzsey phone. She would explain to me that this is the life of her ex-boyfriend (Anthony). I told her I do not care, and that crap needs to be left out of the workplace.

Around 8/17/2022 (Crystal Linzsey) calls me at 11PM at night to tell me that her gun was stolen by her (ex-Anthony). I never gave Crystil my phone number and I don't know how she got it, but she wanted to know what she should do so I told her she should call the cops and report it. The next several days at work she would talk about how her ex-boyfriend is that type that would shoot up the store and I told her she needs to stop. Around this time everyone in the store is on edge. We then find out that Crystil and Kevin are dating, and all this crap is because Anthony is mad, and Kevin does not want to be seen as a punk. For a while it got to the point people were coming to the store looking for Kevin with intent to fight him.

On 9/9/2022 I went to work and as I clocked in, I was on the phone with my girlfriend, at that moment Crystil and Kevin started talking to me and I told them enough is enough. I told them that if they do not stop that I was going to report it too corporate. Kevin then tells me that I am Whitewashed, and that is some white people $#*!, and that's why white people get wiped out because they put their nose in other people's business. This whole time Crystil is backing what Kevin is saying adding that if I go to corporate, they cannot guarantee my safety as well as Sarah's safety. Kevin then adds that it is easy to find people because of the internet, Facebook, Instagram, etc. At lunch time when I got home Sarah was crying in fear because of Kevins threats and she was on the phone with corporate filing a complaint and I did the same.

Every day after I filed my complaint with corporate on 9/9/2022, Crystal stands over me when I am working, she micromanages my every move and it is to the point I do not feel comfortable, and I have asked her to stop! Even told Gregory Williams- Bivens the store manager and his response is that she is not breaking any laws.

Before I filed any complaint, Gregory Williams- Bivens told me I would be looked at for a position as store manager soon. On 9/23/2022 I was told by Gregory William-Bivens that if the district manager called and asked if I were ready, he would say that I am not ready.

I have filed a complaint again because nothing was done. On 9/24/2022, The district manager over the phone asked me if HR called and I told him no. He went on to ask me yes and no question, making me feel as if this was my fault. He called me a liar telling me that I did not try to call him when I did.

I do not feel safe at the store I work at and I feal like I will be retaliated against if I move or stay. It seems like they just want to sweep this under the rug. I have already been told that If I leave, I will be demoted.

On Tuesday, September 27,2022, at 7:21AM, I James Bibb received a text message from Mr. Isaac Chavez the Human Resource Manager for AutoZone explaining to me that he would like to meet with me to further discuss the incident's that took place at store 5594 located at 3121 Marysville Boulevard, Sacramento, CA ***. Mr. Isaac further states that he would like to meet at store 5603 at 1:30 PM located at 3455 Watt Ave., Sacramento, CA *** to discuss and to create a documented complaint about the events that took place at store 5594.

I did arrive as expected at 1:30 PM to meet with Mr. Isaac Chavez where we did discuss the events at store 5594. At the end I requested a copy of the complaint for my records and Mr. Isaac Chavez explain to me that that complaint although I signed it his property of AutoZone and that he would not be able to provide me a copy. Mr. Isaac asked if I filed any complaints with any agencies outside of AutoZone. I told him I filed a complaint with the California Equal Housing and Employment Commission about two weeks before our meeting and his demeanor changed.

At the conclusion of our meeting Mr. Isaac told me I would be transferred only temporarily until their investigation of the situation and allegations was completed. He told me I would have to speak with the district manager, Mr. Jose!

When I contacted Mr. Jose, he said they can transfer me, but I would have to take a demotion in which I told him I would not accept. Mr. Jose further told me that I can transfer to store 5587 which is in Auburn or 4824 located in Roseville to include store 5546 located in Rocklin, all the stores are at least 20 miles away in one direction.

I James Bibb informed Mr. Jose that I cannot travel that far because of a motorcycle accident that I was in less than a year to date, and that I have been out of a wheelchair for just over a month and a half. Mr. Jose informed me that he will get back to me, which I have yet to hear from him and or Mr. Isaac the Human Resurce Manager.

On October 3,2022, at 4:57PM Mr. Walter the store manager at store 5603 located off Watt Ave, and Whitney sent me a text message informing me that I have foundations class at the hub store on Wednesday at 8 AM and that all I needed was my employee ID number, he informs me that I will be going to their store until further notice. I sent a response text to Mr. Walter asking him what day I am supposed to start working at store 5603 and if I can get the address for the hub store in which I never received a response.

Over the past three months, I have sent multiple text messages but mostly made phone calls to phone number ***215, which was provided by Isaac Chavez, Human Resurce Manager for AutoZone. Although all my attempts to communicate and understand my position and my employment with AutoZone, they have chosen to shut me out and ghost me.

It is clear as of today that I am no longer employed by AutoZone because of their zero response to my messages and/or calls. Because of their actions I have been forced to assume that my employment was terminated without verbal or written notification.

On Oct 4,2022, I sent a text message to Mr. Isaac and Mr. Walter explaining to them both that when I was on the phone with Mr. Jose the District Manager, he was extremely rude and unprofessional to me, making me feel as if this situation was my fault because I filed a complaint with Corporate. I also stated that I would have to resign my position with AutoZone if this hostility continued. In the text I sent, it did not send correctly.

I then received a call from Mr. Isaac, and I remembered explaining to him that I do not feel comfortable. I remember telling him that I am not quitting and that I need my start date at store 5603. Mr. Isaac wanted me to come in at 9am to speak more but he cancelled.

On Jan 24,2023, I was talking to Mr. Walter, and he told me that I resigned, and I explained that I did not and that I spoke to Mr. Isaac and cleared it up back on Oct 4,2022, regarding the incorrect text I sent. I have not heard anything from AutoZone about my employment. I have sent text messages and made calls to Mr. Isaac over the past several months to not receive a response back. I have been ghosted.

Read full review of AutoZone
Hide full review
ComplaintsBoard
D
3:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

incorrect product listed on the website the product listed in the photos, description, title, and product details, is not the same product that is sitting inside the stores, my autozone even called another autozone to see if they also had the wrong product listed and they indeed confirmed it was a different product they had as well. so someone on autozone...

Read full review of AutoZone
ComplaintsBoard
S
8:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The lenoir city office ruin my car's paint and they won't take responsibility. They fail to provide me info on how to apply a coat of paint from a paint can they sell. They were supposed to tell me that before applying the paint I should of prepair the area before applying it. I went back to the store and they said they could do nothing for me.. That it...

Read full review of AutoZone

Is AutoZone Legit?

AutoZone earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds AutoZone to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, AutoZone is known for their high standards and safety. If you're thinking about dealing with AutoZone, it's wise to check how they handle complaints.

We found clear and detailed contact information for AutoZone. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AutoZone has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

AutoZone has registered the domain name for autozone.com for more than one year, which may indicate stability and longevity.

Autozone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Autozone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Autozone.com you are considering visiting, which is associated with AutoZone, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

AutoZone website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While AutoZone has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 463 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to AutoZone. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
5:05 pm EST

AutoZone employee sells me wrong product then Deneys it

So, my car needs a new relay switch for the starter. I go to AutoZone and ask the employee (let's call him carols) for the relay but he says they don't carry that relay, but he has a general one in the back. He brings it I buy it. I take it to my car, but the new one has 5 prongs. The one i showed him had 4 prongs. I take it back to him on another day and he asked me where I bought it? I said here! He said Well i don't know who sold it to you, but we don't carry that Relay" I said" YOU DID!" My friend chuckled and the employee was embarrassed. he said Well if you have the receipt, I'll refund your money. I said look up my account and you will see i bought it here. So, he looked and said," no its not on here" So i don't have the receipt. now I'm out 30 bucks. It really sucks. Why couldn't he order me the part. why don't they carry that fuse?

Confidential Information Hidden: This section contains confidential information visible to verified AutoZone representatives only. If you are affiliated with AutoZone, please claim your business to access these details.

Read full review of AutoZone
Hide full review
ComplaintsBoard
J
5:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased alternator on 11/24/2023 from AutoZone Store #3725 in Lake Stevens, WA after AutoZone tested the existing alternator and recommended replacement. This was for my son's Mitsubishi Outlander while he was in town (in Western WA) from school. We had it installed locally with no issue. A few days later, about halfway back to school in Pullman, WA...

View 0 more photos
Read full review of AutoZone
ComplaintsBoard
G
4:55 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Store Manager Store #3553; would not authorize store personnel with a wiper installation because I did not buy the wiper from this store. I had been an Auto Zone customer for 20 years, this store is walking distance from my home. I have spent multiple thousands of dollars with Auto Zone (Lifetime Value of a Customer!). I asked Leticia was my life of so...

View 0 more photos
Read full review of AutoZone
ComplaintsBoard
S
5:14 am EST

AutoZone Car battery

It took me two days to exchange car battery that doesn't have six month. On the 14/11/23 I tried to return my car battery that was losing power without being used. This morning I go again. It takes them four hours to just exchange battery. The problem that I have is attitude from Mr Maake cause I was returning and Mahlatse was not sure what to do. It was a shop without manager

Claimed loss: I will like you to adres your staff. I used my petrol

Desired outcome: HardbrokenDisappointed Unrespected

Read full review of AutoZone
Hide full review
ComplaintsBoard
T
9:32 pm EDT

AutoZone Stupidity lack of quality service

Ordered a oil temp sensor next day got a pig tail for it wrong they ordered it again told come back at noon did they spent 30 minutes t figure out didnt show then they said truck hasnt come yet cme back in a hour did then they finely figured it was coming mega hub and it wont be there til monday o n way out managerf was coming to work filled her in she thught it was funny after I explained parts are need ed t make cars work to get paid for repair jo bs and just t oget them done this stupity cost me 4 days hold ing up a repair stall at my garage not to mention pissing a customer off there is not one pperson who gives a god dam there and nothing but shamei know most of the car scene here in park rapids and will be letting them know when you need a parts dont go auto zonethomas hodgden you have a nce of honor in this stgored you make this time lost right but you wont

Desired outcome: depends on you im out 3 days waiting on imaginery parts

Read full review of AutoZone
Hide full review
ComplaintsBoard
M
3:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AutoZone Regional Manager, store manager, employee

I called the 4329 SE 15th store Wednesday September 20th and was quoted a price on a pair of shocks (2) for my 08 ford focus and was quoted a price, I told him that I would be there shortly, before I left to pick up shocks, I called back to confirm the price of the pair. Again I was quoted incorrectly. After disassembling my vehicle, I got a ride to pick up the shocks only to be charged double the twice quoted price. The employee did nothing, manager did nothing, regional manager never even returned my call to see what happened. I need a phone call from someone ASAP regarding this issue

Desired outcome: At the very minimum, at least honor the price I was twice quoted. The honorable thing would be to give me the front shocks for the trouble. I’m expecting a return call. [protected]

Read full review of AutoZone
Hide full review
ComplaintsBoard
M
2:46 pm EDT

AutoZone Sparta illinois autozone employees and other

I called sparta store 9/3/2023 about some semi metallic brake pads on a 03 Chevrolet Suburban 1500 4wd and was told they had some for40 so 9/4 I went in and ask for semi metallic brake pads for my auto and payed for the brake pads went out side and look at box and it said ceramic so I went back in told them and they said oh we don't Carrie semi metallic pads but I found them online what can you do to help thank you email address is [protected]@yahoo.com

Read full review of AutoZone
Hide full review
ComplaintsBoard
C
11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Van broke down and I had it towed home for my wife and my nephew(certified mechanic) look at it. It was a bad alternator. Had her get a alternator at AutoZone in Freeport IL .. she did nephew put it on . The next day I came back ,drive to store and damn thing had no acceleration,battery light engine light came on.. had it towed to a shop in town.. guy asked...

Read full review of AutoZone
ComplaintsBoard
D
1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went into autozone 8/27/23 to inquire about my brake warranty. They looked up my vehicle and told me my pads were covered but I needed to purchase a set and then once the old ones were removed they would give me a refund. I brought the old ones in and they said that I wasn’t getting a refund. That they were (normal wear) I’ve never experienced this prior...

Read full review of AutoZone
ComplaintsBoard
T
9:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went into autozone not exactly sure of my available balance on my debit card but was hopeful I could afford the repairs necessary to get my singular mode of transportation operable and back to a road worthy state. After gathering all the items I felt where necessary to give the vehicle the necessary maintenance needed I approach the counter... Recognizing...

Read full review of AutoZone
ComplaintsBoard
I
4:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AutoZone Consumer Fraud Inquiry

Mechanic created two fraudulent AutoZone receipts. I went to the local store and received the original rcpt that was only for $38.17 dated July 18, 2023. The mechanic kept the SKU #s but changed the parts totaling almost $600. As you can see he changed the Cherry Coke soda on the original rcpt to a Gasket Set for $110. It's the exact same SKU#. He did such a skillful job anyone would be fooled. Please compare rcpts through your company's database. The rcpt dated for July 13th doesn't even exist in AutoZone's data. The guy created two fake receipts. If he is doing it to me he has probably overcharged ppl in the name of AutoZone for years without having been caught or challenged.

Desired outcome: Please send documents to AutoZone's Consumer Fraud Division to investigate or to Corporate Board Of Directors. Thank you🌻

Read full review of AutoZone
Hide full review
ComplaintsBoard
D
9:18 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last year in november I paid 5k for an engine from autozone. I spent 3k more on all new components for engine and 4100 to have a shop install it. This engine lasted 9 days before it started making internal noise... Got my replacement engine 4 months ago. 4 shops have not been able to get this 2nd replacement engine to run... Tom district manager, will not do his job or even try to resolve this issue of autozone defrauding me...

Read full review of AutoZone
ComplaintsBoard
R
10:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Is going for more than one year girl friend take my guaranty battery to get checked, they tall her the battery was not good then they sell new battery disregard the my battery still under warranty l was not round when she's training to took to the person in charge the person the receive the battery was not there so they can't help you can't finde the day by...

Read full review of AutoZone
ComplaintsBoard
C
5:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On july 29th bout 430om I went into autozone in parker az to buy a 129.99 starter that I seen online for a 2000 yukon 5.3 jeff the asst store manager came to the desk I told him what I needed and gives me a price of 179.99 with. 40$ core fee and I said no there was a starter for 129.99 and he said well you can go home and order it online because we don't...

Read full review of AutoZone
ComplaintsBoard
S
11:35 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AutoZone A starter for my Ford 500 2005

In February we which was 6 months ago purchased a starter and had a defect in it since we put it in then the starter cracked in half u can see it's still new well since that happened with the starter it broke the fly wheel on our car too so now we dealing with that it's under a warranty and so said that none of our phone numbers nor our names are in the computer which is bull crap we have been dealing with this situation please help us figure this out we spent alot of money on this car and now mote has to be spent because the fly wheel I broken now please

Desired outcome: We want a new starter

Read full review of AutoZone
Hide full review
ComplaintsBoard
M
6:26 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm Eman Alshakh, a stage four cancer patient who purchased with my son a starter for my Honda Odyssey car on 07/03 early in the morning from 9501 Northern Blvd, Jackson Heights, NY 11372 Autozone location. The starter cost me over $300 for the mechanic fee, yet after the job that was for $150 was done my car didn't start at all and became worst. I was told...

View 0 more photos
Read full review of AutoZone
ComplaintsBoard
H
6:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I told you some items at one of your stores and me and my friend were in there and the employee put the receipt in the bag and I saw that she grabbed the bag well she didn't and I didn't grab it either so when I realize no one got the back I turned around and went back in the store to get my items I bought and the employee acted as if he had no idea what I...

Read full review of AutoZone

About AutoZone

Screenshot AutoZone
AutoZone is a leading retailer and distributor of automotive replacement parts and accessories in the United States. The company operates over 6,000 stores across the country, making it one of the largest automotive parts retailers in the world. AutoZone's mission is to provide customers with the best quality products and services at competitive prices.

AutoZone's website, autozone.com, is a one-stop-shop for all automotive needs. The website offers a wide range of products, including batteries, brakes, engine parts, filters, fluids, and more. Customers can easily search for products by make and model, part number, or keyword. The website also provides detailed product descriptions, specifications, and reviews to help customers make informed purchasing decisions.

In addition to selling automotive parts and accessories, AutoZone also offers a variety of services to help customers maintain and repair their vehicles. These services include free battery testing, loaner tool programs, and free check engine light diagnostics. AutoZone also provides a wealth of resources and information on its website, including how-to guides, videos, and articles on various automotive topics.

AutoZone is committed to providing exceptional customer service. The company offers a 90-day return policy on most products, and customers can easily return items to any AutoZone store or by mail. AutoZone also offers free shipping on orders over $35, and customers can choose to have their orders shipped to their local store for free pickup.

Overall, AutoZone is a trusted and reliable source for automotive replacement parts and accessories. With its extensive product selection, competitive prices, and commitment to customer service, AutoZone is a top choice for both professional mechanics and DIY enthusiasts alike.
How to file a complaint about AutoZone?

Here is a guide on how to file a complaint or review about AutoZone on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AutoZone in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with AutoZone.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding AutoZone.

Overview of AutoZone complaint handling

AutoZone reviews first appeared on Complaints Board on Jul 6, 2008. The latest review The best experience ever! was posted on Mar 25, 2024. The latest complaint Overfilled oil and subsequent mistreatment was resolved on Jul 11, 2018. AutoZone has an average consumer rating of 1 stars from 483 reviews. AutoZone has resolved 50 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.9
361 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. AutoZone Contacts

  2. AutoZone phone numbers
    +1 (800) 288-6966
    +1 (800) 288-6966
    Click up if you have successfully reached AutoZone by calling +1 (800) 288-6966 phone number 0 0 users reported that they have successfully reached AutoZone by calling +1 (800) 288-6966 phone number Click down if you have unsuccessfully reached AutoZone by calling +1 (800) 288-6966 phone number 0 0 users reported that they have UNsuccessfully reached AutoZone by calling +1 (800) 288-6966 phone number
    +1 (800) 741-9179
    +1 (800) 741-9179
    Click up if you have successfully reached AutoZone by calling +1 (800) 741-9179 phone number 0 0 users reported that they have successfully reached AutoZone by calling +1 (800) 741-9179 phone number Click down if you have unsuccessfully reached AutoZone by calling +1 (800) 741-9179 phone number 0 0 users reported that they have UNsuccessfully reached AutoZone by calling +1 (800) 741-9179 phone number
    +1 (901) 495-6500
    +1 (901) 495-6500
    Click up if you have successfully reached AutoZone by calling +1 (901) 495-6500 phone number 0 0 users reported that they have successfully reached AutoZone by calling +1 (901) 495-6500 phone number Click down if you have unsuccessfully reached AutoZone by calling +1 (901) 495-6500 phone number 0 0 users reported that they have UNsuccessfully reached AutoZone by calling +1 (901) 495-6500 phone number
    +1 (901) 495-7951
    +1 (901) 495-7951
    Click up if you have successfully reached AutoZone by calling +1 (901) 495-7951 phone number 0 0 users reported that they have successfully reached AutoZone by calling +1 (901) 495-7951 phone number Click down if you have unsuccessfully reached AutoZone by calling +1 (901) 495-7951 phone number 0 0 users reported that they have UNsuccessfully reached AutoZone by calling +1 (901) 495-7951 phone number
    Media Contact
    +1 (901) 495-8914
    +1 (901) 495-8914
    Click up if you have successfully reached AutoZone by calling +1 (901) 495-8914 phone number 0 0 users reported that they have successfully reached AutoZone by calling +1 (901) 495-8914 phone number Click down if you have unsuccessfully reached AutoZone by calling +1 (901) 495-8914 phone number 0 0 users reported that they have UNsuccessfully reached AutoZone by calling +1 (901) 495-8914 phone number
    +1 (901) 495-8789
    +1 (901) 495-8789
    Click up if you have successfully reached AutoZone by calling +1 (901) 495-8789 phone number 0 0 users reported that they have successfully reached AutoZone by calling +1 (901) 495-8789 phone number Click down if you have unsuccessfully reached AutoZone by calling +1 (901) 495-8789 phone number 0 0 users reported that they have UNsuccessfully reached AutoZone by calling +1 (901) 495-8789 phone number
    More phone numbers
  3. AutoZone emails
  4. AutoZone address
    123 South Front Street, Memphis, Tennessee, 38103, United States
  5. AutoZone social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.