Canadian Tire

I called Richmond Store Auto Service to schedule an appointment for changing winter tires on Monday (15/1) early morning. The male staff claimed that the earliest day will be on Thursday and I said it’s too late for me as the snow storm will be coming on Wednesday. He insisted no earlier time slot. In the afternoon (15/1), I checked Canadian Tire website (online appointment booking), and I saw there’re 3 time slots open for bookings (Tuesday 10am, Tuesday 11am and Wednesday 11am). I called again and the SAME male staff picked up my call. I told him the above situation for online booking and after 5 seconds of checking, he said, ‘the 3 timeslots showing on website are FAKE’! You cannot book!

OH MY GOD, Canadian Tire put FAKE info on official website? Are you serious?!

After saying this, the male staff CUT my phone line without saying anything or ‘goodbye’.

Management, can you explain 1. Why fake info can be placed on official website? 2. Why your staff can be that unfriendly and not helpful at all? 3. Did any of your frontline staff having customer service training? Do they know they need to greet their customers and need to speak out their name? Or at least need to say ‘thanks for your call’ or ‘good bye’?

Ridiculous!

on Dec.28 I was asked to leave my bag with the front desk as I entered the store, I did on the way out I had bot for $148 dollars so I plenty of stuff. when I got home, I started to empty my bag from Home Depot 10 pars gloves,3 Amarelis and 36 AA battery's my batteries were not in the bag. I went back to the store to ask; I was treated like an old man that not only did I miss place them probably lost them. I showed them the reseat that I had just come from Home Depot. No respect for the client. you have a thief at the Verdon store. I have been shopping at the store since15 years old, I'm 70 now.

Do you not bringing your car at any Canadian tire especially the one in Kemptville and in Pembroke Ontario scammer scammer scammers bought four tires at Canadian tire and Kemptville less than two years ago brought my car in somewhere yesterday because my car is shaking sure enough my two back tires are showing the wires I just bought these tires less than two years ago at Canadian tire and Kemptville like what the Frigg! That can not be. Watch me go. I’m not a happy camper right now.

I booked an Auto Service appointment at Yonge and Leslie in Toronto online on Nov 7/23. I am fine with this process of booking online.

I received a confirmation of my appointment via text message confirming my appointment was booked for 1 PM on Nov 28/23.

Yesterday, I received a text letting me know that my appointment was for 1:40 AM on Nov 28, The text said I could respond 62 to confirm or click a link to cancel or reschedule. I did not confirm because 1:40 AM is not a valid appointment time. When I clicked the link I go an error message, "Sorry, we cannot process your request now. Please try again later or contact your store."

So far this morning I have called Auto Service [protected] three times and no one answers the phone. I emailed [protected]@ctc192.com explaining that there was a problem with my appointment time. I have emailed them in the past and have never received a response and I don't expect a response this time either. I have left voice messages that have never been responded to.

This wasn't always a problem. There was some sort of restructuring done in the auto service department, I can't remember exactly when, maybe a year ago. All of the tenured employees were replaced and since then it is impossible to contact Auto Service. The only other option is to drive there and stand in line to speak to a live person.

I am fine with the work done on my car.

I recently purchased winter tires and rims from Canadian Tire. When I went to pick them up I provided my payment confirmation as I purchased them online. The gentlemen went to get the tires and the rims and when he came out he had them on a cart. He then proceeded and said that the tires and rims are ready and when you are done loading them in your vehicle please bring back the cart. I am not sure if it your policy as I called back to ask a Canadian tire worker, but I think it would of been helpful if the canadian worker would have helped to push the cart that was heavy outside the doors and also to help load the tires and rims into my car. I think that would of been common courtesy to ask if I needed some help instead it was just brought out and that was it. I was very surprised by this customer service. Canadian tire is a place where so many heavy items are purchased and being a female it is not always possible to load everything in your car yourself and I don't see anything wrong with helping out a customer. I was not happy at all. I ended up having to do it myself which was very hard and challenging. For that reason I also ended declining the warranty that Canadian tire provided and also have them put the tires on for me as I thought the customer service was not good. I hope with this email going forward that this would be something that Canadian tire does take in to consideration with there customers

I ordered a treadmill on November 3, 2023. When I ordered the treadmill, the online order said that it would arrive on November 6th. This was a misrepresentation. After I paid for the treadmill, I received an email stating that I would be contacted in 2 business days to arrange for the "delivery" of the treadmill. Today was 2 business days. They called once. I tried to answer. They hung up. I called back, was put on hold for 2 minutes, then the phone call ended. I called back five more times. Same thing. Then I called back in, requested a callback. I received the callback which was an automated voice telling me that "there were no one to take my call," and then that hung up as well. I called the local Canadian Tire who said they couldn't help me. I called the Triangle Rewards number who told me to file a complaint which "might" get resolved in 2 weeks - that means no deliver, no return of my money, nothing until they deign to call me. DO NOT ORDER ANYTHING ONLINE from Canadian Tire. Disgusting.

WAS in Toronto on September 12/23 when battery went dead. Got a boost and preceded to go home to Peterborough some 160 km away. We were on the highway when we pulled into the Markam store to get a Battery. The service man told us we would need a test and a battery. The Battery was $175.99 the test was $119.99, and the install of battery was $134.99. The technician came out to the service man and told him the battery was so sulfated and dead that the battery needed replacing before the test. The car was out of the garage within 15 min later. We received no test printout and were severely OVER CHARGED to replace just a battery.

I would like payback for the test and partial payment for the battery install.

$119.99 PLUS $80 which is fair.

Richard G Meffen

Took my suv to auto center for a quick diagnosis. Tild the mechanic we needed a relearn on the idel air. The mechanic told us it was another issue but not the orignal issue. Went home repaired what the mechanic said to repair. Same issue. Called back and was told im basically screwed I told them I needed it fixed for cancer treatments out of town. No luck. Took the suv to timmins nissan and diagnosed immediately and fixed no issues at all.

Good Day,

My name is Lyle Blomquist and I would describe myself as a loyal Canadian Tire Customer who has been visiting Canadian Tire stores for near thirty years. I currently reside in Kamloops BC and frequent both Canadian Tire locations in my community. If I am away and need products I turn to Canadian Tire when possible. I would consider my shopping experiences normally quite pleasant and I usually end up leaving your stores with more than I needed when I arrived.

Pardon the pun, but let me share the [censored] in the proverbial [censored] sandwich. I attended my neighbourhood Canadian Tire store yesterday October 2nd, 2023 in the later afternoon. Very important to this story is that I have a medical condition called IBS. If not familiar with this condition, to briefly explain how it affects my life. At any given time I may have a very sudden, uncontrollable and emergent need to use a washroom. While in my neighbourhood Canadian Tire store this very need arose. I made my way to customer service to request access to washroom facilities.

I was denied access by the young lady working the customer service area. I don’t blame her at all, I am sure she was just doing her job as directed and following a policy. However, I was not interested in arguing or bringing unnecessary attention to myself or disclose the reason my situation was emergent. My condition is no one else’s business and not one I would like to openly share in the middle of a public space with people I do not know, nor need to know my medical condition. I politely explained I understood and I would be back for my items.

As I was leaving the store I lost control of my bowels and for lack of better words [censored] my pants. I was forced to exit your store, cross the parking lot and drive my vehicle in that condition. Hopefully very understandably on your part I found this horribly demeaning and that I was humiliated. I was incredibly disgusted that I was forced to be subject to such an indignity by a retailer I have been very loyal to for most of my life.

I did return to my neighbourhood Canadian Tire to continue with my shopping. Very noticeable was that I returned to the store in completely different clothing than I was in when I asked for access to the washroom. Any employee that was present when I requested access to the washroom inevitably would have noticed and been able to come to the accurate conclusion that I had [censored] myself and came back in different clothing. This situation was extremely humiliating, dehumanizing and totally avoidable.

I didn’t want this situation to happen to anyone else ever again. So after completing my purchase I requested that I speak to a manager. The only complaint I have with the young lady working Customer Service was her unnecessary comment “ Uh oh. Who is unhappy now?” If I wasn’t humiliated enough, announcing this certainly didn’t help. A store manager did attend and I did have a conversation with him. I shared my experience and very openly shared my condition and how unfair it was to be humiliated, demeaned and suffer such an indignity. He did try to justify that there is training for staff and they are told to use judgement. My request was that maybe further training is necessary to prevent this situation from happening to someone else. I believe the conversation was well received after the noticeable shock on the managers face when I shared what happened and I do hope things will change and no one else will suffer like I did.

The trauma of this entire experience and an honest desire to prevent this from happening to another person is why I have reached out. It is also why I took time to research and provide information to people of importance to hopefully help my cause.

I did review Canadian Tire Code of Conduct and would like to refer to Commitment 1 from that policy – We treat others as we would like to be treated. TREATING OUR CUSTOMERS RIGHT CTC values the trust our customers and Dealers have placed in CTC. Employees must undertake their activities in a customer-centric manner and strive to provide exceptional service. Customer complaints will be investigated promptly. Also in commitment 1 Employees are expected to treat others with respect and professionalism. Harassment, including sexual harassment, is a form of discrimination. Harassment means any conduct, comment or gesture that is inappropriate and likely to: Reasonably cause offence or humiliation to any employee. I want to share that in my instance this commitment was failed horribly and now knowing this is a breach of Canadian Tire code of conduct I only think it fair to bring that forward.

That trauma not only led me to review Canadian Tire policy, but also Human Rights law and Canadian Charter of rights and Freedoms. Unfortunately but not unexpected, these huge governing laws were also grossly violated. Please let me share excerpts from these documents. Found in the Universal Declaration of Human Rights - Access to water and sanitation are recognized by the United Nations as human rights – fundamental to everyone’s health, dignity and prosperity. A human rights perspective interprets humiliation as a form of violence that constitutes a violation of an individual’s rights and dignity. I don’t imagine I have to explain that I obviously feel these basic human rights were breached.

The Canadian Charter of Rights and Freedoms describes mistreatment as torture or other cruel, inhuman, or degrading treatment or punishment. Quite obviously I feel my rights were breached. Further examination of Canada’s Charter of Rights and Freedoms led me to Article 5 – Freedom from Torture or Cruel Treatment which states - No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment. This Article builds upon the “security of person” discussion in which human beings cannot cause each other extreme harm. Article 5 goes into more depth, qualifying such treatments as “torture,” “cruel,” “inhuman,” or “degrading.” To be “inhuman” is to forfeit the qualities that make you a human. In the context of the Universal Declaration of Human Rights, these qualities include “reason and conscience,” though empathy could also be included. Subjecting someone to torture shows a complete lack of reason, conscience, and empathy. Similarly, “degrading treatment” includes any actions that demean another. These treatments and punishments don’t necessarily need to be physical, either. Being psychologically degrading or cruel are just as much of a violation of human rights.

To complete the proverbial [censored] sandwich I want to express again that I have been a very loyal Canadian Tire customer, that I quite obviously suffered great trauma from this experience to go to the extent that I have and that hopefully Canadian Tire as an organization will make it right again. Please use my experience to make sure this never happens to anyone again. Please don’t disregard my email, I am expecting a reply and to hear how my experience will make change for others. It is very unfortunate that this happened to me, but please use it as a catalyst for change, be an example for other retailers and use my experience to train employees so this doesn’t have to happen again. I look forward to your reply.

Respectfully,

Lyle Blomquist

If you can do anything, do it with Pride, Passion and Purpose and leave it better than how you found it.