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1.3 1133 Reviews 1130 Complaints
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Canadian Tire complaints 1130

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4:27 pm EDT
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I purchased a new lawn tractor battery from the Canadian Tire in Selkirk, MB on July 22, 2023. Yesterday, October 18th, 2023 I noticed that my lawn tractor wouldn't start. I tried placing the battery on a battery charger at home and it wouldn't take a charge. I tried putting it on a second battery charger, and it too wouldn't take a charge. I did a load...

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12:10 pm EDT

Canadian Tire Auto service center

Took my suv to auto center for a quick diagnosis. Tild the mechanic we needed a relearn on the idel air. The mechanic told us it was another issue but not the orignal issue. Went home repaired what the mechanic said to repair. Same issue. Called back and was told im basically screwed I told them I needed it fixed for cancer treatments out of town. No luck. Took the suv to timmins nissan and diagnosed immediately and fixed no issues at all.

Desired outcome: Want my money back even if its gift cards

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Dien Nguyen
, US
Oct 31, 2023 11:43 pm EDT
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Today I bring my suv to put New tire on truck when done i paid money get to my truck i saw damaged on my bumper i go tell them they said not do it they bab services and don't care customer and hire someone no experience to do the nod make damaged to my 2018 truck is it who the top people at Canadian Tire can answer this

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10:11 pm EDT
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Hello, I went to change my tires and they installed the wrong wheel nugs that also hold the hub caps in place. The mechanic put one tie wrap on each hubcap and I almost lost the hubcaps since they were not fastened correctly. I went back to ask why this happened and the manager said I was lucky the mechanic even tie wrapped them since it’s not their...

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5:26 pm EDT
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I took my 2010 Ford Mustang into the Canadian Tire Auto Centre at 157 Vermillion Road here in Winnipeg for an 8:00 A.M. on Friday October 6th, 2023 appointment for a grease and oil change. The low tire pressure light on the dashboard was on so I told them to check the tires and turn off the light. They told me that they had to order tire sensors from the...

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10:07 am EDT
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Purchased a treadmill and it broke within 24 hours. Manufacturer told me to return to place of purchase. Canadian Tire says no, and will only offer an exchange...which they dont have in stock and wont for some time. Customer support was useless. Im now out thousands and store and manufacturer are pointing the finger at the other...where does this leave me. Store #144 on Hebron way in St.John's NL

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3:01 pm EDT
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Good Day, My name is Lyle Blomquist and I would describe myself as a loyal Canadian Tire Customer who has been visiting Canadian Tire stores for near thirty years. I currently reside in Kamloops BC and frequent both Canadian Tire locations in my community. If I am away and need products I turn to Canadian Tire when possible. I would consider my shopping...

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5:12 pm EDT
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I am getting really tired of going into the Spruce Grove Alberta Canadian Tire, where the store allows all pets. The Service Dog Act protects people like myself with Service Dogs. Our dogs have to go through 2 years of rigorous training before being certified. After they are certified, they must behave and ignore other dogs in public. Your Spruce Grove...

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11:59 am EDT
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I drive a medical transportation van in the city of Winnipeg. During my pickups one of my passengers accidentally dropped his phone in the front passenger seat and the iPhone mysteriously fell through underneath the seat where we were unable to fetch it, it was stuck. With many attempts by myself and others we were unable to retrieve the iPhone. In last...

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6:01 pm EDT
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Hello Sir/madam I’m Simranjit singh I live in 2-235 milltown blvd st stephen NB. I have “2011 scion TC car (coupe). Recently i took my car for oil change on 8th sep near about 4:30pm location 250 King St, St Stephen, NB E3L 2E5 After oil change i did some chores and went to work. I do two jobs so usually i use my car a-lot. Soon after 5 days on 13th...

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9:26 pm EDT
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Canadian Tire Unsafe conditions for 1 years that I have witnessed.

Un safe conditions for 1 years with no Manager doing nothing about it with meny completes... Well working on bicks and other employees working around the mess, and managers not dealing with the employees that are responsible for dealing with the mess. Somthing also need to be done about the rood employees that are treating the customer like garbage... There are 3 employees that do not treat customers very nice... Nothing will change unless someone investigated the store in a privet way.

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Update by Marcus Smith 778-835-4702
Sep 20, 2023 9:59 pm EDT

an ad on of pics that the environment of Canadian tire is an un safe invirment Manigment doing nothe of the Mess.

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5:55 pm EDT
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I had a really bad experience at your auto center today at Canadian Tire(3516 - 8th Avenue NE, Calgary AB T2A 6K5). I went there yesterday for a wiper installation. They communicated to me that it might take 3 hours without an appointment so I understood and booked an appointment today Sep 17 for 1 p.m. I canceled my family appointments, traveled to the...

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7:30 am EDT
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Hello Sir/madam I’m Simranjit singh I live in 2-235 milltown blvd st stephen NB. I have “2011 scion TC car (coupe). Recently i took my car for oil change on 8th sep near about 4:30pm location 250 King St, St Stephen, NB E3L 2E5 After oil change i did some chores and went to work. I do two jobs so usually i use my car a-lot. Soon after 5 days on 13th...

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9:31 pm EDT
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Canadian Tire Automotive service

I went to Canadian Tire Rylander for the replacement of my car serpentine belt. After replacement I drove my car home but after parking, I heard a seizing sound. I check the car by lifting the hood and found out that it was a freon leak coming from a damage air condition flexible hose. I suspect that the AC hose got damaged during the replacement of serpentine belt. I called Canadian tire Rylander branch to report the incident but the staff just told how come it will happen explaining that serpentine belt is not connected to that AC. I am trying to explain that the hose was maybe hit during the replacement of the belt.

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6:06 pm EDT
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Please consider this message to be a formal complaint and request for Canadian Tire to address what I think is misleading winter tire pricing on your website. My three goals in submitting this formal complaint are for Canadian Tire to: 1. Honour the online $162.99/tire price; 2. Sell me 4 x 235/65R18 Michelin X-Ice® SNOW Winter Tire For Passenger & CUV...

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4:35 pm EDT
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Hi, my Battery went dead while visiting in Toronto on September 12/23 had to get a boost to start. While driving on the way home to Peterborough decided to get a battery. We went up Markham Road to the Markham Candian tire #0399.I asked the service advisor to check it and he tells me I will have to have a test, ok I said. The Mechanic takes the car in and...

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4:25 pm EDT
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Canadian Tire the service

Canadian Tire LaSalle #230 2221 Boul. Angrignon Lasalle Qc H8N 3E3. Cashier:2 09/07/2023 17:12:27 did not ask consent for donation, and charged it directly. When asked for a refund, ignored me until pressed, then directed me to customer service. Customer service cashier:110 representative refused refund of donation, stating I was responsible for it. They reluctantly refunded me after I insisted. Afterwards, the representative Cashier:110 went to gossip with their coworkers about me in French, thinking I could not understand them. It was very rude and bad attitude. Then when I asked about the return policy they said I couldn't return it when I opened it so in that case I got a refund right away.

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1:49 pm EDT
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Canadian Tire Washroom facilities

The women’s washroom was “out of order” . Sign posted to use the men’s single washroom. The toilet was dirty, the toilet paper dispenser was broken off the wall. A large roll of toilet paper was resting on the handrail. There was no soap in the dispenser and no paper towel available.

Friday, Sept 8, 2023 at 1:00 pm

Desired outcome: Make management aware and set up scheduled cleaning and stocking of washrooms.

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3:30 pm EDT
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Took my car into Canadian Tire Sylvan Lake 62 Thevenaz Ind. Trail #200, Sylvan Lake, AB T4S 0B6 for an emergency on August 27th around 12pm We are from out of town and my car broke down on the way to the beach. We were told that we could leave it there and someone would run a scan on it to see what the issue was. Get a call at 3 pm that it is the starter...

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11:17 am EDT
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Canadian Tire Auto center

On August 11th I took my truck in to have four new tires installed. After installation my display showed that the right rear tire had no air but did. The TPMS required resetting. The young tech was very nice he thought he had reset the TPMS but on the way home did it again.

Returned was told by another person I assume was the SUPERVISOR, who tried again to reset and was told I would have to drive the truck 250k it would reset. I did it did not reset. There was also another customer waiting who had the same problem.

I looked at my truck manual, there was an article about how to reset after changing tires. I took this back to the store with me. 3RD TIME. That supervisor was there, I said you have to follow the instructions in the manual. He was very belligerent, raising his voice, said what do you want me to do change all your sensor? I said they all worked when I came in. You have to go through the procedure and reset within two minutes. He snatched the keys away and took off to the truck.

I followed. He got in the truck set the TPMS display went around the wheels with his attachment throw the keys on the seat and took off in a big huff without saying anything. I got in the truck and the TPMS was reset. As he walked away, I said it's a shame that a customer have to come back three times to show you how to do your job. If this is the way your staff treat a customer, they need customer social skills. I don't think I'll be taking my truck in for service again. You can see from my Mastercard that I do purchase a lot of products from CT makes me want to shop elsewhere.

Thank you in advacne Anthony Leonard.

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3:02 am EDT
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There is terrible customer service and a lack of communication with customers in the Auto Service Department at the south Whitby Canadian Tire on Consumers Drive. There is a big lack of honesty and there are various attempts to charge you for services that are supposed to be free or charging you for repairs that are not necessary. They also will cause...

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Overview of Canadian Tire complaint handling

Canadian Tire reviews first appeared on Complaints Board on Oct 30, 2006. The latest review Car battery was posted on Mar 31, 2024. The latest complaint car repairs was resolved on Nov 24, 2019. Canadian Tire has an average consumer rating of 1 stars from 1133 reviews. Canadian Tire has resolved 95 complaints.
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  1. Canadian Tire contacts

  2. Canadian Tire phone numbers
    +1 (866) 746-7287
    +1 (866) 746-7287
    Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number
    Online Customer Support
    +1 (800) 387-8803
    +1 (800) 387-8803
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number
    Corporate Customer Relations - English
    +1 (800) 565-3356
    +1 (800) 565-3356
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number
    Corporate Customer Relations - French
    +1 (888) 727-7478
    +1 (888) 727-7478
    Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number
    Canadian Tire Roadside Assistance
    +1 (800) 459-6415
    +1 (800) 459-6415
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number
    Options MasterCard
    +1 (800) 226-8473
    +1 (800) 226-8473
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number
    My Canadian Tire 'Money' Program
    More phone numbers
  3. Canadian Tire emails
  4. Canadian Tire address
    PO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
  5. Canadian Tire social media
Canadian Tire Category
Canadian Tire is related to the Auto Parts and Repair Stores category.

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