I'm submitting this information to notify your company of a transaction involving the order of an auto part from your warehouse for my vehicle.
On September 9, 2020, my vehicle was deemed inoperable due to a bad power steering hose. A replacement hose was ordered by Kwik Kar Lube & Tune. The business chosen to fill the order was O'Reilly's Auto Parts.
I was told the estimated time of arrival would be September 17, 2020, so I canceled long-distant appointments and minimized transportation to local areas. I utilized the services of Uber and Enterprise Rent-A- Car for transportation to-and-from work. Upon securing the vehicle from Enterprise, I informed the agent that the rental would be returned on September 18, 2020 following a vehicle repair.
On September 17th I contacted Kwik Kar to find out if the part had arrived. I was told that the part hadn't arrived. Because of the delay, I visited O'Reilly's Auto Parts to find out why the part was late. The salesman printed a computer communications log which stated that the part hadn't shipped due to a warehouse delay. The log further stated that the part would be shipped as soon as possible.
The part, (replacement hose) finally arrived at Kwik Kar on September 24, 2020. I was contacted by the mechanic assigned to service my vehicle. After his examination of the hose, I was informed that the part was the wrong part for my vehicle. He said it needed to be returned to O'Reilly's.
News of the mishap prompted me to contact Enterprise Rent-A-Car. I informed them of my situation. I told them I had to look for transportation; an alternate. I inform them that I was returning the rental. Upon its return, I was presented with a bill of $448.64.
I am writing to request reimbursement in the amount of $448.64 the expense for the rental vehicle secured while waiting for the arrival of the replacement part. Sensitivity and much consideration must be given when such occurrences happen. Unexpected delays are indeed unfortunate. As a customer I tried to maintain an even level of patience throughout the process, but the wait brought frustration. It was approximately a 16-day delay until the part arrived at its destination. When it arrived, it also wasn't the right part. The costs for the rental far surpassed the given due date my expectations and budget.
I would greatly appreciate your consideration in this matter. I have enclosed the names and addresses of the businesses who serviced me; the Communication Log copy from O'Reilly's verifying the warehouse delay, along with the Enterprise Rental Invoice indicating the balance on the date of return of the rental.
Please feel free to contact me if additional information is needed. (I have names of all businesses involved, receipts, photos, and a notification from O'Reilly's warehouse indicating their delay in service).
I look forward to a reply soon.
8408 Golf Club Circle
Fort Worth, Texas [protected]