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O'Reilly Auto Parts Complaints & Reviews

O'Reilly Auto Parts / Customer service

Bg
Jul 21, 2019

I have had several experiences with store 770. Several team members lack basic knowledge. But, my biggest issue is walking into a store where employees, such as James, sitting on the counter enjoying his drink. I am in this store every couple of weekends and it is usually the same. No...

O'Reilly Auto Parts / Retailer promised delivery of product 3X. They missed the first 2.

Cj
Jul 19, 2019

Radiator for a 4.3 liter with integrated oil and transmission coolers. Vehicle was a 1999 Chevy trailblazer. I physically drove in to pick up the radiator at the first promised time of 7 pm on 7-5-19. Associate at the Elk River store I originally talked to checked the back for deliverie...

O'Reilly Auto Parts / parts I purchase were incomplete

Rj
Jul 08, 2019

I purchased brake pads for 85 grand cherokee. I did one side of vehicle, and i got 2 pafs that go on the outer psrt of caliper on thr other side. Thr pad that adheres to thr caliper piston side wasnt there. I called, the taos nm 87571 store and told, the manager. He said i have to return...

O'Reilly Auto Parts / asst manager at the gun barrel city texas location

Dt
Jul 05, 2019

Richard the asst manager was very rude to me and asked me to leave the store!!! This was because I was trying to assists a customer and he was calling him a nigger. This is totally unacceptable and when I said that he shouldn't be a raciest he proceeds to ask me to leave. I know every...

O'Reilly Auto Parts / employee

Jj
Jun 18, 2019

Your employee Nathaniel Dean Wagner who works at the Riverbank location needs to be reprimanded for his inability to do his duties. He has complained about helping customers. He has kicked things at the store on Standiford Ave. in Modesto. He does not fully have his focus on work, but ha...

O'Reilly Auto Parts / commercial service at store #5756

Mi
Jun 15, 2019

online orders take over 2-3 hours to be delivered and some do not get delivered all. on 6/15/19 orderd material for job 2.5 hours had to call and clerk did not have a clue what was going on put me on hold for 20 min. than said they did not have a driver today which seems odd becuase for over...

O'Reilly Auto Parts / poor customer service & professionalism

Mi
May 27, 2019

On 5/26/19 I went to the O'Reilly at 5570 Thomaston Rd, Macon, GA 31220. First the people hired to work know nothing about vehicle parts therefore cannot help with general questions or even finding the right parts. I go to this location because it is closest to where I am fixing my...

O'Reilly Auto Parts / delivery drivers

Co
May 24, 2019

I've already called and asked nicely at the local O'Reillys for their drivers to please not use a non accessible road (not a thru road) behind my place of employment/business. We have a drive thru used for customers to pick up their call ahead food order and the drivers keep...

O'Reilly Auto Parts / customer service

No
May 19, 2019

Date of Incident: 5/19/2019 I went to store 3990 located in Las Vegas Nevada. An O'Reilly employee by the name of Kevin Eldred assisted me. I asked him if he could recommend a product for my vehicles finish that I could apply to the body after it had been washed and dried. I explained that I...

O'Reilly Auto Parts / lost/stolen money

Ka
Apr 30, 2019

My husband entered your store #800 around approximately 10 am Sunday morning. He had his paycheck totaling around $770 folded in his wallet. He's pretty sure he dropped the money inside of this store. Because when he opened his wallet his money wasn't there. We have exhausted all...

O'Reilly Auto Parts / very rude and bias employee

Wa
Apr 22, 2019

You have an store located at 1712 Easter 53rd Street Anderson IN 46013. I bought an battery on 11/2017. I've taken the battery back for testing in 2018. I was being talked about by 2 employees, I was told the battery was good without being properly tested and treated less than an dog that...

O'Reilly Auto Parts / customer service

Wo
Apr 16, 2019

Hi, Went to a local Orilley's for check engine light diagnosis. Was told emission issue probably bad gas cap. Ok buy a new gas cap, month passes and problem still exists. Manager says drive 100 miles and all light will go off. Not so. Went back with gas cap for replacement and he said he...

O'Reilly Auto Parts / angie coots

Pa
Apr 08, 2019

I have been in this O'Reilly's plenty of times! I love it dearly, but they have this new employee.. She doesn't even know how to install windshield wipers. She had to ask another employee to do it and they was busy! She was very unprofessional and rude!!! By all means women can do thi...

O'Reilly Auto Parts / drive belt #acd 12576453

Jo
Apr 06, 2019

My mechanic was to replace drive belt on 4/16/19: On 4/4/19 at 11am I called to see if they had a drive belt for 2003 GMC Sonoma. Trish, Manager, said yes had Gates in stock and would have to order ac/delco. 11:45am called to place order. Said must do in person by 12pm in order to receive...

O'Reilly Auto Parts / windshield wipers

Qu
Mar 29, 2019

I bought a pair of wipers for my car a couple of days ago today got on the interstate one of them flew off...came to this store and the lady that came to me and help me...as as i told her what happened her actitud changed at the moment a couple came in i guessed she knew them because she...

O'Reilly Auto Parts / rejected review of services received because I told them my battery was broken upon delivery.

Ja
Feb 21, 2019

My Reply to O'Reilly when they censored my honest experiences ordering a $253.00 car battery online. Ok, I hope I did not offend anyone especially UPS. They did have to be pretty reckless in the delivery to smash the Optima into oblivion. Can you tell me what I should report other than...

O'Reilly Auto Parts / 2000 dodge neon starter

Tr
Feb 13, 2019

Well first another location allowed someone to pick up starter which I paid for with my debit card without a receipt. Then the store on hastings allowed said someone to return starter and gave them instore credit. And I sit with nothing and am out 166$ and no one is doing a thing about. It...

O'Reilly Auto Parts / battery fitted and completely messed my fuses up

Do
Jan 25, 2019

Went to buy a battery and have it put on for me completely blew all my fuses even my car wouldn't start after 4 hours and missing work was told have to send it to a repair guy oh they did provide me with a rental car so next day I get a call it's all fixed so I get there they had blown my...

O'Reilly Auto Parts Store Number 4591 / customer service

Ni
Nov 17, 2018

My name is Nicole Brady I'm from holiday FL I purchased a starter for my truck on November 2 2018 only to find out that there was nothing wrong with my starter so on November 16 2018 I asked my son to take the receipt and starter back and return it and they told my son that there wa...

O'Reilly Auto Parts / unethical behavior

Ka
Nov 07, 2018

On November 6th around 6 p.m. my husband I went into the Warrenton, Oregon O'Reilly's Auto Parts store to buy floor mats. The two employees behind the counter were carrying on a conversation with one saying "f------- that" with no concern about us being within ear shot. They could see u...

O'Reilly Auto Parts / battery

Mi
Nov 03, 2018

Went to O'Riley's and they put tester on my vehicle and told me I needed a new battery, put on battery n light came on again so went back to O'Riley's put tester again and said it wasn't my battery it was the alternator, did not even have battery on 5 minutes. So I called the day of...

O'Reilly Auto Parts / jen peed

Th
Oct 24, 2018

I went to O'Reilly's today is the goal to have my battery checked out because I thought it was bad. I had a nice gentle man I don't know his name that was trying to help me out of my situation and Jen Perd came out and stated that she needed him in the store and that if the jump pack that...

O'Reilly Auto Parts / tension pulley assembly

Be
Oct 22, 2018

Went in to O'Reillys auto parts at 2372 E South Blvd, Montgomery Alabama 36116 on or around October 10 2018 to purchase a tension pulley assembly and was sold the wrong part, But at the time didn't know it was the wrong part when the part was installed buy it being the wrong part it locked...

O'Reilly Auto Parts / unethical behaviour

Ah
Oct 14, 2018

I'm a car mechanic and today October 14h I had a customer who wanted to me fix his car "White Pontiac". We went to O'Reilly to ask for parts which were "fuel line". When we were there the customer and the supervisor "Jesse" were speaking in Spanish so I couldn't understand what they were...

Oreilly Auto Parts / the employee was rude

Ch
Oct 04, 2018

I've have been to this store before & ive never had good service. We were asking for voltage regulator for our pickup, the employee thought we said it was one size engine when we told him the correct size he acted like it was a chore & made him mad. I'm surprised the keyboard didn't break...

O'Reilly Auto Parts / service

Ro
Sep 25, 2018

Bought a battery and the salesman installed it. Next time I started my car it hesitated so I popped the hood and inspected the new battery. I found that the guy at O'Reilly's who installed it just placed the terminal on the post and didnt tighten it. When I called corporate and complained...

O'Reillys in Detroit Lakes / false advertising

Og
Sep 16, 2018

My check engine light turned on. I remembered that o'reilly has signage in front of the store and a huge display behind the counter that reads "free check engine checks" mind you it doesn't have absolutely no disclaimers. I waited for two associates that were both socializing with a...

O'Reilly Auto Parts / super starter battery

Pa
Sep 12, 2018

9/12/18 Bought a Super Starter battery back in February 2018. Was woken up at 5:00 a.m. this morning with a rotten egg smell. My son looked in the garage and the battery was smoking and putting off this horrendous odor that filled up my whole house. This could have been a more seriou...

O'Reilly Auto Parts / transmission fluid

To
Aug 26, 2018

I oredered 8 quarts of transmission fluid and filter and the gasket for my 2001 bonneville and they gave me dextron 3 when my car uses dextron 6 and now i cant use my car for work in the morning cause they want me to talk to a manager in the morning and i already put the fluid in my car...

O'Reilly Auto Parts / services not wanting to return

Al
Aug 19, 2018

On Saturday August 18 I had bought a Mobil power outlet which was the wrong one. I returned it and everything was fine. I bought another one and took it home. My husband is trying to hook up a hole audio system in he car. So we though that a 400 watt would work. We tried it out and as soon...

Oreillys auto parts / employee

Sa
Aug 09, 2018

I went in to buy a part for my friend and the girl at the checkout went and grabbed the manager then gave me the 10th degree on who I was and wanting to know more information before she sold me a part. A few days later I went to another O'Reilly location in the same woman was there and she...

O'Reilly Auto Parts / smart mouth general manager

Lu
Aug 09, 2018

I went to return parts that were still under warranty for my brother and because my brother is not the one that was returning them the manager Terri in Madisonville KY oreillys got a smart mouth with me and told me that my brother has to return the parts in a smart mouth tone and than...

O'Reilly Auto Parts / misleading diagnostic test

Da
Aug 06, 2018

To all whom it may concern, On July 17, 2018, I visited the O'rielly's Auto Parts Store # 2285. I spoke with Ryan about my car symptoms. Explaining to him ow when I start my vehicle it drags on the startup. Grabbing the Auto-Tester. Stating that I had a bad Battery. I don't know if this is right...

O'Reilly Auto Parts / did not have a replacement starter in stock for defective one purchased and issued a gift card instead of a refund.

Th
Jun 27, 2018

Sunday afternoon starter out of daughter's car. They go to O'Reilly's (only store open Sunday) and I pay. Store closed by the time determined starter defective so Monday afternoon go to return and they don't have a replacement in stock have to order possible Tuesday. Per their policy of...

O'Reilly Auto Parts / laurel ms store on 16 ave

Jo
Jun 26, 2018

From the desk of Johnny K. Collier June 19, 2018 Brandon Jackson O'Reillys Auto Parts 2215 Highway 15 North Laurel, MS 39440 (601)-649-2111 Dear Mr. Jackson, This letter is a formal complaint and request to resolve an issue with a malfunctioning part purchased from O'Reillys Auto...

O'Reilly Auto Parts / customer service at the pine city minnesota store.

Ke
Jun 13, 2018

I've been doing business with this store for years. Was told that there was two different parts for my truck. When I personally know that there is not. When I told him to go look he said go look yourself, told him that was his job, he said no it's not. Then I told him that'...

O'Reillys / product transfer

Sc
Jun 05, 2018

I needed one of my trucks in Las Vegas to get brake parts. Store #4659 was extremely helpful. They had parts in stock and told me to go to my local store to do a purchase transfer. Jorge, at store #2940, had know idea how to do an in store transfer. He was very abrasive and did not want to...

O'Reilly Auto Parts / returning a item

Di
May 24, 2018

My husband went to the store on mission and valley in Alhambra CA. He was speaking to a person named Philip. My husband stated Philip wants helpful at all. My husband was trying to return air suspension shocks which are still under the time frame of retuned. He has the recipe and the...

O'Reilly Auto Georgetown SC / sw-5130 sensor

Ro
May 22, 2018

Ordered sensor yesterday and came in today from distribution center. Bag it came in is very dirty but I guess it happens sometimes. Bag has been cut open in 2 different places. Opened at the top and taped back and been reopened and then stapled back. Torn open on the bottom and the side...

O'Reilly Auto Parts / service

Bo
May 16, 2018

Store: Jasper, Texas Complaint: my 14 yr old son asked for a fuel pump for ‘71 Ford F100, 400. The ‘gentleman' retrieved the part and unboxed it so my son could inspect. It was not the correct bolt up pattern and when my son told him it was over-under, the man told him no it wasn't. The man...