bad customer service
Hi all. On April 10th 2006 I purchased battery from the Canadian Tire in Port Coquitlam B.C. for my motorcycle. On July 28th 2006 it died, lasting only 15 weeks. I was quite a ways from home (2.5 hours) or a Canadian Tire when this happened, so I had to purchase a new battery. The store offered to hold my battery for a while incase I was able to pick it up. I was not able to get the battery myself but a friend was passing the store on her way to my place and brought it to me, that was October 20th 2006.
On Sunday the 22nd I went to the store with the battery and receipt. I spoke with an associate in the store and was informed the warranty had expired 10 days earlier so she could do nothing for me because if she did it would come back on her as the warranty had expired at midnight 10 days earlier. She suggested I phone the next day and talk to one of the managers, Sean. I spoke with Sean on Monday the 23rd and basically all he said was that since it was past the 'magic date' they could do nothing as the store would not be reimbursed and they would lose money on it. That same day I phoned Canadian Tire's 800 customer service number to see if they could help. All they did was repeat what Sean had said, if it's past the magic day, then they would do nothing for me.
Yes I know that the warranty was technically over but for a few short days they are willing to lose a customer ? The money they may have lost on the battery would have been made up in short order with my future purchases as I in the store weekly. They will be losing a lot more because they chose not to provide good customer service, or any customer service for that point.
There is NOTHING Canadian Tire sells that I can't get else where. In fact the battery I bought from Discount Battery Warehouse replace theirs was $15 cheaper and has double the warranty.
I WILL NOT BE SPENDING MY MONEY AT CANADIAN TIRE ANY LONGER.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Canadian Tire
Canadian Tire corperation has extremely poor phone service for years now. I do my best to buy elsewhere due to this. Part source as well is just as bad.
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Racists manager and security at locations. Accusing black customers of swapping drills when the customer had no drill. Disgusting company. The people you hire represent this company
Just bought a soccer cleats today and when i reached home i can see that it is a product that is returned and also some dirts in it. Not so happy .
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May 8th 2023 at 11:50am I saw a trucker in a Candian tire truck throw garbage out of his window while driving. It was an Ontario license plate with the number S27 23B.
https://vm.tiktok.com/ZMNnR5qNh/
I whent to canadian tire this morningto buy a double wireless charger the day before they tell me they have it in the back but they will be on the floor this morning i go this morning and now they say they did not receive the double wireless charger and its in the flyer this is fals advertise if you dont have it dont put it in the flyer
The responsible were rude and give not much information like they didn't care at all.
So I've bought my four winter tires somewhere else, and I'm thinking in cancelling my Canadian Tire Master Card Credit Card.
This was a really bad experience.
No chashiers no business from me ...sure you can figured out what iam taljing about..