the staff
That burger king has poor management. A couple of days ago I ordered a meal and they messed up my order, so I was talking to a staff member and she got all frustrated and left the counter, then another staff members comes in and she dismisses my problem and tried to say that there was no mistake made, when there WAS a mistake made and she didn't admit it...
Read full complaintI am complaining about a wrong order
I ordered a dollar taco a piece of apple pie and a medium Dr. Pepper. I got 2 of the three correct. Instead of the apple pie, I got an extra taco. That is not what I asked for. I came through the drive-through line. It took 3 minutes for the person to take my order and then he still got it wrong. He did not greet me with a good afternoon or anything. Also...
Read full complaintI attempted to use a burger king coupon that was for a $9.99 whopper meal for two, #7745.
I attempted to use a burger king coupon that was for a $9.99 whopper meal for two, #7745. I have used this coupon at other locations to purchase "impossible whoppers", which they charge extra for, but do let me use the coupon. This store adamantly refused to accept the coupon, even after I insisted that it is "possible" to do so, it will just charge more -...
Read full complainton time service
I know this is a new location, however, on two different occassions I have gone through the drive thru after 5:00 am, and they are not ready for customers. No apology-rather rude...so I go right next door to Sonic and get my breakfast. Also this morning I know there were several customers behind me that also were turned away. Poor service [protected]@yahoo.com
Read full complaintdrive through order
Order #595 Monday Dec 9, 2019. 3:08 pm There was absolutely no one in the drive-through I ordered a whopper with cheese combo, heavy mayonnaise and heavy onion plus a 10 piece nuggets. Drove 1 mile home french fries were ice cold, there was no cheese on my whopper neither was there a heavy onion and heavy mayonnaise as I requested. Also there were no...
Read full complaintdrive thru
I went to this location on Sunday morning at 12:30am. The sign on the outside says drive thru open 24 hours. There was no one at the intercom to order from and no one at the window of the drive thru that we could see. We yelled hello into the intercom and sat at the window for several minutes. We drove to the front and waited a few more minutes then tried...
service
I ordered a 2 for 10 deal at 11:23 PM on 12/08/2019 and they weren't understanding that I wanted water instead of soda, so after they finally give me water they tell me to park outside and that they'll bring me the food. So we wait for 20 minutes, and they don't bring the food then give an immense amount of attitude and acted like they didn't know.
Read full complaintordering and service
went through drive-thru and even checked order everything looked okay. Once I opened it up I realized my sandwich was nothing but smothered and mayonnaise with one little piece of bacon, my fries are only half filled and I got the wrong drink. I literally went to the gas station and threw it in the garbage it was so nasty. here's a picture included, I don't believe this is what a $10 sandwich to look like. I don't think anybody that works at Burger King with a date this nasty sandwich.
I just wonder where the quality of pretty much everything has gone
I've been reading constumer reviews of this place and it makes me sick that there is nothing done to prevent the quality of this place to go down. I feel you should hold these stores at higher standards despite the alienation of the store. You could be bring in some serious revenue if you just held you standards at a reasonable level!! What is wrong with is state and how everyone is run to the ground!!!
Read full complaintcustomer service at bk
AWFUL EXPERIENCE... Today, Friday December 6 at 12:30 pm I stopped by the Burger King in Moyock NC as I often do 2 or 3 times a week. I ordered two double cheeseburger and a fries and ask to remove the ketchup and pickles and instead having a bit a mayonnaise. I have a medical condition that prohibit me from eating any acidic food. I was told at the...
Read full complaintentire experience over six months period
I have been a long time Burger King customer. Always enjoyed your products over the other brands. However, since moving to Vero Beach Florida six months ago, I have now stopped trying to buy food at the Burger Kings here. This morning was the last straw. Both properties are filthy, outside and inside. Not just poorly maintained, but FILTHY. They are also...
Read full complaintcredit card machine and condition of restaurant
There was only one machine which customers are being told to enter their card however there is a note stuck in it covering the screen saying wait for the beep. Very strange and when I asked the manager why that was there he said he didn't know with a smirk on his face . The restaurant was appaluing with dirt and food all over the floor and seating area ...
service and food
We went to the Burger King in San Jose in fruit cove in Jacksonville Florida. Two employees were outside smoking. We pulled up in the drive in and placed our order. When we were done there was no response so my husband asked did you get that several times finally she got back on and said no she did not so we ordered again. We went to the window and paid. There was no thank you just kind of threw the food at us. Got home the food was cold. French fries were cold. She forgot our drinks! Wow - not going back to that Burger King. Should have no because it was lunch and there was only two cars in the lot!
personal stuff on serving area
I went to Burger King and noticed a vape and used water bottle on the area the grab the food from. Not very sanitary and very bad looking. I am very sure this goes against health department codes. I felt if I did something to person at the window they would brush it off. Don't feel like I should be eating the food I purchased because if that is in the front view area what Is happening in the back?
manager at this location
I would give this location zero stars if I could. Probably first time posting a bad review for a restaurant. But it's unbelievable how I was just treated by the manager Kelly. I have been brushing off her rude behavior in the past. I ordered for drive thru through their app and got charged. Upon getting there I saw the drive-thru was closed. Which is ok...
Read full complaintwhoppers
On December 1st, my wife and I ordered a whopper meal and a double whopper meal. On both sandwiches the burger meat was so over cooked all you could taste was burnt crunchy cardboard like meat. Both fries were so soggy that they fell apart when you picked them up. Our meals were inedible, but we were pleased to see we had game pieces on our fries and...
Read full complaintservice
I sat at the drive thru to place my order for 5 minutes. Nobody ever acknowledged me. I heard the speaker go on and off. A male worker peeked out the side door at me, with another male worker. I pulled up and they were both laughing at me. The one with the headset ran off. The other ran over to pretend to wash dishes, then left when I took his picture. I...
both service and food
My wife and I went to BK in Stephenville, Tx. My service was very terrible and the wait at the counter to even place an order was too long. They didn't ask if we were a dine in or carry out which we were a carry out because the drive thru line was too long. We waited for 10 min. to even place an order. There was a sign on the door for 10% off any order everyday between 2pm-7pm, we didn't get it until my wife came out of restroom and ask then she went to go get our change. The service girl acted as if she didn't know anything and had to ask manager that seemed just as confused.
My father in law has had the same and worse service. They mixed up his order 2x, refused to give him the free burger when they did the survey and him, my mother and aunt had bought the burger required to get the free burger. He loved BK until now. He will not go to Stephenville, TX BK ever again. If he is Brownwood, TX or Abilene, TX at the Air Base he will eat at BK but never at Stephenville, TX. That is how much is dislikes your business.
Buddy Cabaniss
customer service and whopper survey
This particular Burger King is the most rude I've ever witness. Also it seems, doing a survey doesn't help the matter. The attitude is poor at best and not caring for its customers, not treating them with respect. I had stop coming to this Burger King a few years back. What brought me back was the Impossible Burger, plant based. One girl at the register...
皇堡 burger
I had a train from Qingdao and I bought a burger to go. I was in a hurry so I wanted to eat it on the way. Already in the train I found a thick black hair in the burger, so it could not be mine. Thus I wasted my money, didn't have dinner and had to stay hungry for whole trip and I had no chance to give it back or talk to a manager of that place. Reply please and give a comment about such a disgusting situation.
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