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Subway® reviews 21

Verified customer This review was posted by a verified customer. Learn more

Subway® What happened?!

I’m so disappointed to have to write this poor review. I have been using the Subway app for mobile ordering g for a little while now. I love it! It makes things so much easier. WHEN IT WORKS.

Recently I found out how bad it can be when it doesn’t work. My city has 3 Subways in it, one of those at a Walmart. I had to go to WM for some stuff and thought, “I’ll order my sandwiches before I go in. That way Incan shop, then get my food and go home.”

I was prompted to order from the last Subway I visited which was in a nearby city. So I opened the map and searched my city to bring up the local stores. When I selected the one at Walmart, it told me “Mobile Ordering Not Available.” No big deal, I picked the one down the road. I place my order, 2 foot-long sandwiches for an order total of $16.82. It then gave me the option to choose my favorite sandwiches. I place the order and finish shopping.

I arrived at the restaurant 1 minute before my order was supposed to be completed and told the sandwich maker that I was there for the mobile order. He looked at me confused and asked his superior if an order came in to which she replied, no. So I pulled up my confirmation and lo and behold, it sent it to the store in the neighboring city, 20 minutes away. I called that store to verify that the order was sent there and they confirmed, the order had been completed 10 minutes prior to my call, payment completed.

Well, I’m not driving 20 minutes for what would then be 30 minute-old sandwiches, then driving back home to feed my family nearly hour old sandwiches.

I still needed food so I made another order at the store I was at. While I waited, I tried to call corporate and got an automated run around so I filled out the online Restaurant Feedback form. I explained what happened and that all I was looking for was a refund on the mobile order I didn’t receive due to some technical error.

I received an email the next day that was totally copied and pasted except for one sentence that was full of spelling errors that read: “I apologize your last visit but sorry ones we make order we can’t gave refund “

And that was that. I literally just spent more than $33 on two Subway sandwiches and was told I would not receive a refund for the error.

That’s disappointing and entirely unethical. Sorry Subway. That’s the second major strike I’ve had in the last 6 months so I think our relationship is over.

The other was the restaurant closing 20 minutes early and the employees ignoring me knocking on the door. I get it. Sometimes they run out of bread. That’s fine. Acknowledge your customers!

I could label the stores involved but it wasn’t their fault, it was the app. It changed my store without me knowing.

Anyway, been a good run. If I received a refund of my $16.82, I’d be happy to continue because I do like your sandwiches. But I don’t like being taken advantage of.

Update 10.7.19: I’ve reached out twice and received the same response from their CS person, C. Patel. Because it was a mobile order through the app, they will not issue a refund or even a voucher.

So long Subway!

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Subway® complaints 1

6:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway® Received no food... They took my money

I ordered online at subway. I received a tracking email from nothing. I called Subway in my area that was in email. She said was ''not her concern'' to call doordash. I told her I ordered online at Subway and received an email from Subway from her where was doordash mentioned. She said ''not her problem''. I am out $44.87. Plus my subway cash plus bank statement lists...22703. POS PUR 04/11 16:02 Subway 6485 [protected]. PA. [protected]. [protected]. Subway got my money...I received nothing but a rude, uncaring and unhelpful reply from subway in Imperial Plaza..Girard, PA. 16417...I am a disabled 70 year old...I am out my subway cash...and was spoken to like dirt

Claimed loss: $50. Plus subs..subway cash

Desired outcome: $50 gift card... A turkey titan with double meat and cheese....a beast with double meat and cheese...a Philly cheese sub with double meat and cheese. and AN APOLOGY. FROM SUBWAY IN IMPERIAL PLAZA GIRARD PA. 16417

Confidential Information Hidden: This section contains confidential information visible to verified Subway® representatives only. If you are affiliated with Subway®, please claim your business to access these details.

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Update by Therese Chaffee
Apr 15, 2024 6:55 pm EDT

I ordered from subway on line...ordered 3 was $44.87 plus used my subway nothing. I called subway [protected]...i think was number...talked to subway employee who said not her problem...not her concern... I told her I ordered from subway on a tracking email from subway...nothing. She said not her concern to call door dash. No where was door dash written...only account info is. 22703. POS. PUR. 04/11. 16:02. Subway. 6485. [protected]. PA. [protected] [protected]. this $44.87 was sent to subway...I received nothing...I was met with the worst customer service...''not her problem''. She would not help me and was rude. I'm a disabled 70 year old...I'm out $50. Plus subway cash. Plus bogo...''plus was treated like dirt 💩 I need reimbursement..PLUS. I NEED APOLOGY...MONEY...SUBS...SUBWAY CASH...AND THE KNOWLEDGE YOUR EMPLOYEES ARE TAUGHT HOW TO CORRECTLY HELP PEOPLE. TERRY BURGER [protected]

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Is Subway® legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Subway® to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Subway® is known for their high standards and safety. If you're thinking about dealing with Subway®, it's wise to check how they handle complaints.

Subway® earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Subway® has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Subway®'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The presence of an iframe in, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.

About Subway®

Screenshot Subway®
Subway® is a well-known fast-food chain that specializes in sandwiches and salads. With over 44,000 locations in more than 100 countries, Subway® has become a household name and a go-to destination for those looking for a quick and tasty meal.

The Subway® menu features a wide variety of sandwiches, including classics like the Italian B.M.T.® and the Subway Club® as well as newer options like the Beyond Meatball™ Marinara and the BBQ Rib. Customers can customize their sandwiches with a variety of toppings, sauces, and bread options, making it easy to create a meal that suits their tastes and dietary preferences.

In addition to sandwiches, Subway® also offers salads, sides, and drinks. The salads are made with fresh ingredients and can be customized with a variety of toppings and dressings. Sides include chips, cookies, and apple slices, while drinks range from soda and juice to coffee and tea.

One of the unique features of Subway® is its commitment to providing healthier options. The chain offers a variety of low-fat and low-calorie sandwiches and salads, as well as options for those with dietary restrictions, such as gluten-free bread and vegan patties.

Customers can order from Subway® in a variety of ways, including in-store, online, and through the Subway® app. The online ordering system, available at, allows customers to customize their order, choose a pickup time, and pay online. This makes it easy for customers to grab a quick meal on the go or to order ahead for a group.

Overall, Subway® is a popular fast-food chain that offers a wide variety of sandwiches, salads, and sides. With its commitment to healthier options and customizable menu items, Subway® is a great choice for those looking for a quick and tasty meal.

Overview of Subway® complaint handling

Subway® reviews first appeared on Complaints Board on May 6, 2023. The latest review Received no food... They took my money was posted on Apr 15, 2024. Subway® has an average consumer rating of 1 stars from 21 reviews. Subway® has resolved 0 complaints.
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