Subway®

09 July 2025, 5pm, Store #239 located at the Love's Stop at 145 Major Grahams Road, Wytheville, VA 24360. Notes: I sent 4 complaints to Subway through its website; all 4 of them were ignored completely - I received 4 emailed replies that said the issue was resolved within 5 minutes of sending each of the complaints, all without any contact with me by Subway or the franchise owner. Ordinarily, I wouldn't post on a site like this but Subway has shown me it is not interested in making this right, so...

This franchise location has food allergen, hygiene and service issues, along with quality and value issues. I have been one of Subway's oldest customers (45 years!).

Since I have been a long-term customer, I am very familiar with the sandwiches, contents (quantity and quality), prep process, methods, and packaging, as well as hygiene requirements.

Here are the things that I observed going really wrong at this location:

1. I walked in and asked for two separate 6" roast beef sandwiches. The prep person, Addy, pulled out only one white prep sheet and simply cut the Italian herbs and cheese roll in half and kept them on the same white paper prep sheet. When I explained that I am allergic to onions and that only one of the sandwiches would have them, I asked her to separate them onto two white paper sheets. She rolled her eyes, sighed and gave me attitude. She took the other half of the bread and put it directly on the prep surface without another white liner paper.

2. Then, she prepared the first sandwich with only two very thin slices of roast beef, laying them flat, two small triangles of American cheese, and the veggies I requested. I asked for extra cheese. Addy rolled her eyes and warned me sternly that there would be an extra charge. I said that would be ok and she put two more very small slices on.

She then took a knife from a container below the "white plastic prep runway"/table, swished it around in what was no doubt dirty water, closed the sandwich using that knife, returned the knife to the dirty water with mayo and remnants on it, then took my sandwich OFF THE WHITE SHEET, transferred it by hand to the green logo wrapping without the white sheet walking about 3 feet to her right by the register, lost one slice of cheese on the way and a slice of tomato on the plastic runway between the prep area and the green logo wrap area next to the register (more on that below), didn't replace either of the cheese or tomato but did flick them off the surface into a small garbage bin, and then wrapped the sandwich only in the logo wrap.

Then she took the same soiled white prep sheet she used for the first sandwich, put the other half of the roll on it, and repeated the same process for the second sandwich, with the only difference being she added more veggies, as per my request, and extra mayo, but repeated the dirty knife process and movement over to the green logo paper without the white sheet. This whole time she is glaring at me as if I am a huge inconvenience in her day, you know, preparing me a sandwich, as is her job.

3. I follow her with my eyes and observe Addy bringing the second sandwich over to wrap without the liner and, at the same time, observe the cashier, Danielle, slap and squish either a fly or a roach, I didn't see which, with her bare left hand, and quickly swipe it off the plastic runway for sandwich prep onto the floor to her left, before I could see what bug it was.

Danielle’s not wearing gloves. I then see Addy SET THAT SANDWICH DOWN BRIEFLY NEAR WHERE THE BUG WAS SMASHED and then wrap it in the green logo paper.

4. Danielle doesn't clean or wipe her hand or the plastic sandwich runway, and proceeds to check me out at the register. She puts both sandwiches into a brown paper bag. I am disgusted and reach into my wallet for exact change so that I don't have to touch her hand or the money she might provide as change, get the receipt and go on my way.

I wanted to get new sandwiches made, but the way they were both looking at me suggested they would not take kindly to me arguing for new sandwiches, so I just leave.

5. Predictably, the sandwiches leak mayo all over the brown paper bag within 5 minutes because there was no white liner and no Subway plastic bag, as required. After telling my hubby the story, we were both so grossed out that we threw the sandwiches away. There went our dinner for that night, as we were traveling up the east coast and by the time we got to the hotel, every other restaurant was closed.

SUBWAY NEEDS TO INSPECT AND SANITIZE THIS LOCATION, AND RETRAIN THESE REPS AT A MINIMUM, AND I'D LIKE MY MONEY BACK.

- Addy was willing to expose me to food allergens (onions) without thinking it was a problem.
- Addy's attitude was rude at best.
- Addy's awareness of the quantity of sandwich contents was severely lacking (not sure you can really call that a roast beef sandwich except in the technical sense since it did have the thinnest possible layer of beef on it). I know it was supposed to have at least 4 slices of beef and cheese on each half. This was the worst quality sandwich I have ever seen prepared at a Subway, and I have had a lot of them over 45 years.
- Addy's understanding of the purpose of the white sheet, both to contain the contents of the sandwich and to transport it intact to the green logo wrap while protecting it from contamination, as well as keeping mayo and other liquids from leaking is nonexistent.
- Danielle's understanding of hygiene is nonexistent. To slam a bug with your left hand and then handle food and cash without cleaning everything involved is unacceptable, in addition to what is an obvious pest problem at that location if she was so relaxed about slapping it dead.
- I felt bullied by both of them into taking the sandwiches and not saying anything. Note that Danielle simply pretended none of this happened, even though she closely watched the sandwich prep and everything else, while Addy glared at me looking intimidating.

Needless to say, never going back, and probably this ends my run with Subway altogether as I suspect I might not ever be able to smell it again without becoming nauseous.

DISGUSTING! DO BETTER, SUBWAY!

I’m so disappointed to have to write this poor review. I have been using the Subway app for mobile ordering g for a little while now. I love it! It makes things so much easier. WHEN IT WORKS.

Recently I found out how bad it can be when it doesn’t work. My city has 3 Subways in it, one of those at a Walmart. I had to go to WM for some stuff and thought, “I’ll order my sandwiches before I go in. That way Incan shop, then get my food and go home.”

I was prompted to order from the last Subway I visited which was in a nearby city. So I opened the map and searched my city to bring up the local stores. When I selected the one at Walmart, it told me “Mobile Ordering Not Available.” No big deal, I picked the one down the road. I place my order, 2 foot-long sandwiches for an order total of $16.82. It then gave me the option to choose my favorite sandwiches. I place the order and finish shopping.

I arrived at the restaurant 1 minute before my order was supposed to be completed and told the sandwich maker that I was there for the mobile order. He looked at me confused and asked his superior if an order came in to which she replied, no. So I pulled up my confirmation and lo and behold, it sent it to the store in the neighboring city, 20 minutes away. I called that store to verify that the order was sent there and they confirmed, the order had been completed 10 minutes prior to my call, payment completed.

Well, I’m not driving 20 minutes for what would then be 30 minute-old sandwiches, then driving back home to feed my family nearly hour old sandwiches.

I still needed food so I made another order at the store I was at. While I waited, I tried to call corporate and got an automated run around so I filled out the online Restaurant Feedback form. I explained what happened and that all I was looking for was a refund on the mobile order I didn’t receive due to some technical error.

I received an email the next day that was totally copied and pasted except for one sentence that was full of spelling errors that read: “I apologize your last visit but sorry ones we make order we can’t gave refund “

And that was that. I literally just spent more than $33 on two Subway sandwiches and was told I would not receive a refund for the error.

That’s disappointing and entirely unethical. Sorry Subway. That’s the second major strike I’ve had in the last 6 months so I think our relationship is over.

The other was the restaurant closing 20 minutes early and the employees ignoring me knocking on the door. I get it. Sometimes they run out of bread. That’s fine. Acknowledge your customers!

I could label the stores involved but it wasn’t their fault, it was the app. It changed my store without me knowing.

Anyway, been a good run. If I received a refund of my $16.82, I’d be happy to continue because I do like your sandwiches. But I don’t like being taken advantage of.

Update 10.7.19: I’ve reached out twice and received the same response from their CS person, C. Patel. Because it was a mobile order through the app, they will not issue a refund or even a voucher.

So long Subway!

I ordered online at subway. I received a tracking email from subway...no call...no food...no nothing. I called Subway in my area that was in email. She said was ''not her concern'' to call doordash. I told her I ordered online at Subway and received an email from Subway from her store...no where was doordash mentioned. She said ''not her problem''. I am out $44.87. Plus my subway cash plus gogo...my bank statement lists...22703. POS PUR 04/11 16:02 Subway 6485 [protected]. PA. [protected]. [protected]. Subway got my money...I received nothing but a rude, uncaring and unhelpful reply from subway in Imperial Plaza..Girard, PA. 16417...I am a disabled 70 year old...I am out my money...my subs...my subway cash...and was spoken to like dirt