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Avis Customer Care Service

Avis Budget Car Rental, LLC

P.O. Box 699000
Tulsa
Oklahoma
United States - 74169-9000

Customer Support Phone Numbers

Additional Contact Information

Budget Car Rental

Customer Service
Tel: 1 800 621 2844
Email:
budgetcustomerservice@budgetgroup.com
P.O. Box 699000
Tulsa, OK 74169-9000

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Avis Complaints & Reviews

Avis Rent A Car / Overcharged

Ca
Caroline55 on Jan 30, 2017
I rented a car and picked it from Memphis Avis on 1/27 about 9:30 pm. When I handed the agent (male, id52383) my AmEx card he asked me if I wanted to decline optional insurance since AmEx covers rental insurance. I said 'yes, that's why I always use AmEx for car rentals' and he went about...

Avis Car Rental / Replacement car not provided. No one to attend to repeated calls

Kr
Krishan Wadhwa on Jan 4, 2017
I am a frequent traveller to Europe and always prefer car rental than travelling in trains : During my last trip to Europe I took a car on rent from AVIS at CDG Airport, Paris. The rental was for 3 days with full insurance cover (zero excess). The day after I took the car on rent, while I...

Avis Rent A Car / Lost and found / complaints process

Se
sed_s on Dec 12, 2016
On a recent business trip I rented an Avis vehicle as I have been doing loyally for the past 4 years. After returning the vehicle the Avis PDX in Portland I boarded the plane to return home only to realise I had left my sunglasses in the centre console between the two front seats. I called...

Avis / Rental car - lack of routine maintenance

Au
Audrey Craig Gnich on Dec 11, 2016
confirmation #: 08106233US2 I recently was traveling through Colorado with my 14 mo old daughter and rented a car through avis. I had selected a full size SUV, because I needed a car that would be able to handle the road conditions in CO. When I got there, the SUV I rented only had front...

Avis Rent A Car / Money constantly taken from my account

Pl
Plengo on Dec 2, 2016
A car was rented at OR Tambo airport Avis car rental, i used my cheque card from fnb, a 3000 rand depost was taken, the car was a polo tsi, it was used for about 3 weeks. on my payday when my salary came in (at this time the car was already returned) a R15000 amount was taken from my...

Avis / Gave car not suitable for driving

Da
Dalila Benachenhou on Aug 13, 2016
I rented through travelocity a car from AVIS Turks and Caico Airport location for July 30th to August 6th). When I reached, I noticed very few cars in the front (little did I know that they have many cars in their back parking lot.) The car I rented was too small, so I requested a larger...

Avis Rent A Car / Attempt to Bait and Switch

Br
Brian Piper on Jul 30, 2016
Back on July 7, thru July 10, 2016 our family rented a vehicle from Avis Rent a Car at Bergstrom Intl Airport; we recently reserved a Luxury car, a Lincoln MKZ via Priceline. I had bid for this vehicle for approximately two weeks trying to get the best deal and finally got accepted...

Avis Car Rental / Avis Car Rental

Jj
jjdavis on Jul 29, 2016
My grandma passed away so had to fly to Michigan from Georgia, I flew into Chicago Airport and went to Avis to rent a car, I had the car for literary 2 days and was charged $400. I am outraged, how can anyone afford to rent a car, that was just as much as my flight was. Ridiculous!!! I...

Avis Rent A Car / Unauthorized Optional Services

Dm
dmkim on May 27, 2016
I made a rental car reservation from Avis via Expedia with a total expected charge of $60.57. I picked up the car at the CMH airport location on May 13. There was a long line at rental counter. The person at the counter was named Mohamed. He was friendly and asked about insurance and the...

Avis / Insurance Fee

Ys
Y S on May 8, 2016
I booked an AVIS vehicle for my trip to Panama City on the AA.com website. During the booking process I was offered an insurance policy from ALLIANZ. I paid for this policy and went on my merry way to Panama. On my arrival at the AVIS counter in Tocumen Airport, the agent at the AVIS...

Avis Rent A Car / Rewards Program

Mi
MIke2424 on May 6, 2016
I rent a car nearly every week from Avis and have "Preferred Status". Each time I inquire about my points for a personal rental they are clueless. Yesterday I was given a 1-800# to call. Today they informed me they cancelled the old program in July and eliminated all of my points. Furthermore...

Avis Rent A Car / Car rental - Credit card payment reservation held for 6+ days

Ge
gerjsmit on Mar 22, 2016
Rental agreement 801473514 refers. I collected the AVIS vehicle on 16/3/2016 and delivered the vehicle 23 hours later on the Thursday. Upon collection I was told the estimated rental costs would be R379 for which Avis reserved like R2352.30 on my credit card on the 16th. Today, 5 days later...

Avis Rent A Car / Over Charges

Re
Reviewer83070 on Mar 4, 2016
I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They...

Avis / Car Rental

Ju
Judith Briant on Feb 26, 2016
Hello I have had a long, complicated and exhausting time emailing Budget/Avis and have got nowhere with them. I see an error was made on their part including very poor communication with me about parking fines. Yet now they will take no responsibility so all the costs and stress has been put...

Avis / Problem with communication and standard

Ig
igvars on Feb 22, 2016
I booked with other provider (ORBITZ) Avis car and service. AVIS standard is not asking and not looking on others insurances. I had my insurance with ORBITZ and in my head insurance is MY insurance, while AVIS put it automatic on own system (AVIS Preffered) even dont inform me. Also there i...

Avis / Deposit not being returned

Ca
CateHoekstra on Jan 27, 2016
I arrived home from a holiday in South Africa 3 weeks ago and have still not received my deposit. When I left, there was a dispute as the man who checked in my car said there was a scratch on the left bumper. On the form that I signed when I received the car, I was shown the exact scratch...

Avis / Upgrade to a smacking 6500 USD

Re
Reviewer91223 on Nov 24, 2015
My parents had booked and already paid for a (highest class) car via the internet. When they arrived jetlagged at the station in Orlando, FL the person there asked them if they wanted to upgrade their car for about 200 USD to a BMW but did not mention 200 USD/DAY. He also "forgot"...

Avis / Australia car rental

Ga
Gauthier on Nov 12, 2015
Dear Customer Service, My name is Gauthier Blesbois and I contact you regarding the recent booking I made with Avis Australia. I rented a car at Perth Airport from November 7th to November 10th with confirmation number 20853808SG3. On the reservation confirmation (see attached), it show...

Avis / Prepaid fuel service

Le
Lee Thomas on Oct 27, 2015
As sent to Avis: I rented a Nissan Sentra with the "Market Value" fuel service option. When I returned the car the fuel charge was $81.58 USD, $114.75 CAD. This alarmed me. I looked up the size of the Nissan Sentra fuel tank, 11 gal. The going rate for gas near the airport was $2.79 a...

Avis / Gas surcharge

Re
Reviewer75376 on Oct 25, 2015
I filled my rental's gas tank 11.4 miles from the Orlando airport, after asking a toll booth attendant where I could find the closest gas station. Naturally, the fuel tank read "F" when I returned it. Without any notice Avis charged my credit card $109.43 in addition to my prepaid charge...

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