SUBMIT A COMPLAINT

Buchbinder Rent A Car Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Charterline Fuhrpark Service GmbH

Kulmbacher Str. 8
Regensburg
Germany - 93057

Customer Support Phone Numbers

Mon7:30 AM - 6:00 PM
Tue7:30 AM - 6:00 PM
Wed7:30 AM - 6:00 PM
Thu7:30 AM - 6:00 PM
Fri7:30 AM - 6:00 PM
Sat8:00 AM - 12:00 PM
Sun9:00 AM - 11:00 AM
Plus

Buchbinder Rent A Car Complaints & Reviews

Buchbinder Rent A Car / car rental - munich airport drop-off september 30, 2019

Ph
Oct 10, 2019

Dear friends, I write to ask why we have incurred a charge from your Company of AUD 55.50 (equivalent to EUR34) on the credit card we had used for our Rental Agreement with you - for your reference, Rental Agreement No. 776-[protected]. This relates to the rental of a Ford Focus, Lic Plate No...

Buchbinder Rent A Car / unauthorised credit card charges 2.5 months after we ended our rental.

Ma
Oct 08, 2019

We hired a car voucher number EC9A298A/car rental provider K500011077 & returned it to Hamburg airport on the 3rd of July without damage. We paid the remainder of our fee at pick up form Hamburg for the rental. We then paid a further 147.66 euro at drop off for an unfilled tank of fuel ...

Buchbinder Rent A Car / rental car customer service

Ir
Sep 02, 2019

Hi. We have rented a fairly new car at the Vienna airport that has broken down after few days in Croatia. We got the replacement car however it was granted only for few days with a drop off in Makarska (Croatia) and doesn't cover all our original journey. Buchbinder promised to extend the...

Buchbinder Rent A Car / objection and appeal against your invoice for damages.

Co
Aug 02, 2019

Buchbinder Rent A CarHere with I'm re-sending my objections like an appeal against Your Invoice for damages. I've already sent You several emails starting from July 12th, 2019. I received Your below "Schaden Nr. #7287649" on July 11th and Your related Invoice, this to inform You that I was very shocked and...

Buchbinder Rent A Car / unauthorized credit card charges

Da
Jul 26, 2019

Hello, i left a rental car in the frankfurt airport on the 9 july, at 6a.m., without any damage, and with full gas, i dont understand way are your company charges me with 511, 54€ on mi credit card without sending a mail, or justifying this amount, two weeks latter. please cancel the...

Buchbinder Rent A Car / car deposit not returned after 14 days... I still waiting

Mo
Jul 02, 2019

I returned a rental on the 18th of June at the Frankfurt Airport and I was informed that I would get my 250, 00€ deposit back on the day after as usually happens with normal rent a car providers. I contacted Buchbinder on the past few days without sucess or solution, most of the times they...

Buchbinder Rent A Car / car breakdown

Ed
May 09, 2019

Hi. On the 15 of April I hired a ford kuga from your branch in Berlin. On the 16 of April I was on my way down to Hof for my sisters 70 birthday unfortunately just 1 hours outside of Berlin the car brock down. It took the adac nearly 4 hours to arrive to fix the car what then only took...

Buchbinder Rent A Car / mechanical problems

Va
Jan 09, 2019

Buchbinder Rent A CarDear sir / madam, I am writing to you to raise an issue about: car rental The issue that I have experienced was: we have booked a car for 22nd of dec, to go to the austria with all our family. We have not got our car, so they changed it to bmw, after we have paid extra, when we have left and...

Buchbinder Rent A Car / charge on my credit card

Ni
Jan 03, 2019

Hello — We returned a rental car to Munich airport on December 28th 2018. On December 31st our credit card was charged $759.11. We were not notified as to why this charge was made. Please let us know if you can explain why this charge was made. Otherwise, we will reporting this charge to the...

Buchbinder Rent A Car / unauthorized credit card charges

Ki
Oct 02, 2018

Buchbinder Rent A CarWe rented a car with them the 30th august, reservation number [protected], rental agreement 773-[protected]. Before leaving the airport, we sent 3 pictures attached to the email info.duesseldorf.[protected]@buchbinder.de, with damages not considered in the contract, with this content: De: COP...

Buchbinder Rent A Car / renting a car

Ir
Aug 24, 2018

I have been charged by charter line different amounts at different times. I have rented a car from July 2 to July 7 for $522.15. Other charges I don't understand are July 2, 2018 - $23.77 July 09, 2018-$1.18 August 1, 2018-$220.60 Please explain to me what these charges are for. And how...

Buchbinder Rent A Car / car rental july, 9th, 2018 berlin airport tegel

Mi
Jul 24, 2018

Just the heads up to all who expect a bit of customer service; with this company there is none, at least not at the Berlin Airport, Tegel. Entire staff probably has no training in customer service whatsoever. There is no manager on the shift and none of the staff is willing to discuss any...

Buchbinder Rent A Car / car rental

Dr
Jun 17, 2018

To The Customer Support team. SUB: Refund of excess liability of £872.96 and dispense and invoice for repairs. My name is Dr Srinivas Vinjamuri and I rented a car (White ford focus registration number EU-BI 3095) from Buchbinder /Mega drive at Salzburg airport on 26/5/18 around 6 pm. I had...

Buchbinder Rent A Car / car rental - deposit not returned after 21 days

Va
Sep 07, 2017

I returned a rental on the 17th of August at the airport and was informed that I would have to pay a fee for returning the car on the store I picked it up. Usually when I rent a car I get the deposit back on the same day. I contacted Buchbinder on the 19th of August asking about the deposit...

Buchbinder.de / car rental

Re
Dec 19, 2015

About 4 months ago, I booked a car through rentalcars.com. I found a minivan for only 339$ for 13 days. Yesterday, my husband read the yelp.com reviews on Buchbinder, the car company we were to use, the rating was only 1.5 stars and over 50 reviews. All complained of the exact same thing...