Services, practices, dr errors
Apon new year appts at aspen, the drs there wanted to pull 2 of my teeth rather than do them in repair. Upon seeing a different dentist for review of they said no and yes crowned both, but in 2 hours, not 3 weeks as aspen does, also the other dentist did it in house for 1/3 the price! So upon return 2-17, pulled crown temp they did, set new crown on to just fall off in 30 minutes in my mouth! Yes fell off! Tried to call office no answer 10x trying. Pissed called nation aspen office and told them. They called a back office phone to hear at lunch was their excuse! Mgr said can't put on recording as too long. But asked was front desk empty? No, was reply. Then why no answer, I asked too if door was locked at that time. Finding it funny a medical office closed during hours or no answer! Mgr asked why had to call corp office? Really,? Here is biggest joke, dr hassan did set in, after arrive back tooth in hand said he would use a stronger glue! What? Permanent crown, plan on falling out later to get more money out of me? Aspen dental stay away! Joke a real joke of an operation! I will never give this joke of service my health anymore! Shingle creek office, brooklyn center mn
Desired outcome: Refund damages
Consumer fraud, high pressured to co-sign treatment plan, billed for services never rendered
9am monday, dec 3rd 2018. Location at 8143 agora parkway ste #105, selma tx 78154. We were locked in a closed aspen dental office for over 3 hours with the office manager doing her high pressure bait and switch tactics to coerce me into co-signing for a friend/ house sitter. I was told not to worry the credit check was only to be used to reduce cost of...
Read full complaintOffice staff at Gadsden Alabama Location
My husband and I have been using aspen Bc it basically the only place we can afford. Well when we have our first few appointments they would tell us a price and then we got there and the price is all of a sudden $50-$150 more than what we were told. Okay whatever we paid it. Okay so then they tell us our Insurance wasn't covering anything and kept charging...
Read full complaintDentures that do not fit and work properly
My client Rubin Legnacher paid Aspen Dental approximately $10, 000 for dentures that do not fit properly, they tried to adjust but were not successful. My client tried calling numerous times and believe his called were blocked. I as his lawyer and friend called them last week asking that a person in management call me back. No one has called me back to...
Read full complaintCleanliness
Never avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted dirty! I should have followed my instincts and left in the middle of their two hour "exam"!
It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was!
I am 73 years old and have never had any problems with my skin or rashes like this! Please avoid this if you can.
Desired outcome: That others never has to go through waht I have fofr at least five months and who knows how much longer!
Product and billing fraud
I went in for dentures and aspen said in order to start I would have to sign for a loan. I told them I wanted to have my dentures the same day. They said it wasn't the best way to go and should have the temporary ones in until I could heal from the extractions. Well then the virus hit and I was not able to go back. The loan they had me sign for was just a...
Read full complaintOverpriced
My spouse and I both went for checkups in Oct 2020 and we signed Now to cancer screening of 30.00 and we were both charged, and I was also charged for an electric toothbrush 135.00 and the manager Kelly refuses to credit us. Also, my spouse sat in a chair over an hour and a half for a cleaning, and he said the chair was uncomfortable (he is 68 years old...
Read full complaintDentures
I went to see Dr Ebo the dentist at Aspen dental in Covington Ga to see what I could do about my smile that I did not like so much I was told that I will get a referral to see a dentist who could do dental implants but part of the process would be to go ahead and extract 11 teeth from the top and to wear a top denture until I could have a surgery sometime...
Read full complaint and 1 commentService
I went in on Dec 9. Said had to submit to my insurance before can do work. My insurance gave me fax number, but Aspen dental would not use. Said would call me after approval to set next apt. 1 1/2 months later no call. I checked with my insurance and they received nothing from Aspen Dental. Called Aspen Dental said they would look into it. No return call...
Read full complaintDentures
Had my teeth pulled had dentures put in july 2019 after 6months went to get teeth hardlined in Feb 2019 they hardlined and they didn't fit right then covid hit couldn't get in then in July 2020 got in hardlined again still would not fit right the one dentist figured out what was wrong made appt to fix in 2 weeks in process fired him for caring to much then...
Read full complaintPractice
In Oct I went in for initial consult. Went over any and all work that needed to be done. Consulted with their finance department. Agreed to pay $3017. Was told they need 60% up front and the rest when it's done. The Dentist told me that day that I had an abscesses tooth and was calling me in antibiotics and I would need to take them before any work could be...
Read full complaintNot receiving product, still paying
My complaint is slow is coming. In 2016 I went to Aspen Dental for a upper and lower partial denture. I agreed to pay with a third party that they offered. I was approved. I have to say I was a bit rushed through this process. I started to receive care and went to every appt. There were so many other issues they concerned themselves with that I never got to...
Read full complaint and 2 commentsCharges for uncompleted dental care
On November 23/20 I had a bridge placed approximately 3pm. On the morning of November 24/20 I noted the bridge to be very loose. I went into the office (after I called) and the dentist told me to change my diet to a soft one and offered me a teeth guard which I should wear 24/7 except for eating. Bridge cannot be fixed. On November 27 the bridge fell out. I...
Read full complaintMisrepresentation of services, unbundling services charges, overcharging or upcoding routine services, diagnosing unnecessary or incorrect treatment
I am very displeased with the entire experience. Dr. Laughrey 's priority is not the oral care of his patients. He is more concerned with how much he can charge someone. In the past, I was treated by Dr. Laughrey and he is a subpar dentist. He stated I needed a root canal and crown for tooth #19. He hit my lingual nerve on the bottom right of my mouth. I...
Read full complaintTeeth extractions, ripoff
Had teeth extracted Sept. 4, 2020. 6 appts. complaining to dentist about mouth pain. Every appt. adjusted temporary dentures and not addressing the mouth pain. Got second opinion, stated alveoplasty needed to be done in order to wear dentures. 7th visit to Aspen dental and reported that second opinion stated alveoplasty needed to be done, appt scheduled by...
Dentures
I have attempted several times to explain the look I was going for to no avail. I explained that I did not want a big "gummy" smile, but that is what I got as my permanent denture. I was given a temporary full upper and a partial lower but in the end all I received was a full "gummy" upper and no lower partial. I asked for the gums to be of my natural...
Read full complaintBottom dentures don't fit
October 10th I had 8 extractions and was given my upper and lower dentures.
On the 12th, I was in so much pain I was told by phone not to wear the lower dentures. on the 19th, I went back to the office they did an adjustment on my lowers but I still couldn't wear them. I was told I would need a surgery to grind my jaw bone but there was only one dr that would do this procedure. He floats from office to office. They have a money back guarantee on the dentures, I want my money back. I am not satisfied, I'm tired of the run around of being told last minute I have to have a consult before the procedure to be sedated. I will find another dentist and a second opinion.
Payments on my account
I received a collection notice from computer credit from aspen dental on
November 3 2020 saying my bill is over due .I am still sending my payments in but they are saying they are late because they won't changed my billing date because of the way I get paid I tried talking to staff at the office here in Augusta Georgia but they keep giving me numbers and I don't get any answers back .I don't think this is right its not like I'm not sending any money. I think they should change my billing date so payments can be on time I really need a answer back as soon as you can. I never had a problem like this before and it seems like no one wants to help
Billing charges
Wife had root canal done in June 2020, prior to scheduling procedure she was told total cost was $444.00. They required half down and balance paid after procedure was completed. We paid the total amount ($444.00) and then received a bill for additional $266.00 in July. Called the Hanover Pa office and they informed me that they would take care of it. Received the bill again in
August and September and both time I called the Hanover office and was again informed it would be taken care of. Received the same bill again and now they have informed me it is pass due. They are charging a copays for procedures that required none. I pointed this out to Office Manager and again she said she would take care of it. These are unauthorized charges.
They were to make dentures for me so I can eat properly and smile without 2 missing front teeth of many more
They reported this as partial dentures to my United Healthcare now I cannot "real" partial dentures because it is once every 5 years. problem: I didn't get any dentures, partial or full. They also did a yearly cleaning, split it to two separate appt so tech could scrape my teeth here and there with a metal instrument. When i inquired they said it wa...
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