Aspen Dental
Reviews and Complaints

I was in Aspen Dental today so that they could adjust my temporary dentures and make an impression for my new dentures. The Lady who was trying to take impressions. I tried to explain to her that my lower partial plate was hurting me so she kept taking my lower plate and shaving parts to see if I was able to get them to fit me with no more pain. She did fine with that. However, after that she tried to take impressions of my top teeth and once it set she then tried pulling it out of my mouth after it was set and long story short I was screaming with pain and she continued trying to pull it out as I sat there in so much pain and she didn't get help. I was heard loud and clear and finally another Lady came to help by telling me to turn left and to lay back and she was able to get it out of my mouth. I have never had a situation like this ever. I just had most of my teeth pulled out paying approximately $9, 500.00. I like Aspen Dental however this should never have happened. It felt like she was literately extracting my teeth without any pain medication or numbing agent. I am very upset with the dental treatment I received this morning. My appointment was at 11:30 however I do not remember the name of the lady that did the procedure.

Marjorie L. Hillgartner
[protected]@gmail.com

I am being billed for services that are supposed to be billed first to my health insurance, then whatever they are not going to pay, my dental insurance would pay. You performed the services, I paid what was supposed to be my portion and now you inform me you don't bill medical plans. WHY, it is insurance. If you want to get paid, I suggest you bill my Harvard Pilgrim plan.
Thomas Healey

On Jan. 5th went for first appt. for dentures. They didn't fit properly, were adjusted three times and still don't fit. Mouth is sore and splitting. Seem dentures are too wide. Had to wait long times between adjustments. Told me they would have to talk to regional manager. that was about a month ago. Haven't heard from anyone and have called and gone in several times. always told he will call me by end of week! help.

I went to Aspen Dental in Cookeville, Tn. in August of 2019 to start the process of getting dentures. I was pressured during the sales procedure. Upon making a final division to finance the work to done ($5, 000) I was scheduled to come back later for extractions. I was lead to believe it be getting two different sets of teeth. One temporary and one permanent. That didn't happen. Ultimately I have the same set Aspen gave me after my teeth were extracted. I had to have several adjustments and religns over the course of 16 months. Aspen has not made my dentures satisfactory and many times were very annoyed with me coming in continuously for adjystments. Aspen added material to my dentures that cause me to appear to have buck teeth. I've never had buck teeth. When I try to smile I now have a terrible crease beneath my nose and above my top lip. My teeth are very uneven and crooked. Aspen offered to give my money back, but it have to return my dentures within 30 days. Of course I can't go without teeth. I have been so frustrated because of the unsatisfactory work and customer service. I just want teeth that fit my mouth properly and look and natural.
Lacy Sweet

I have contact corportate twice in the same day, to report the local klamath falls office, I have had the dentist call and harrarss me over and over. I have asked corporate to please ask her to not contact me anylonger.
she called me on saturday 9:30am to inform me the District Manager and Her had spoken and she was to follow up with her harriment. I have stated, I requested to be moved to another clinic, I have asked this dentist not call me again. I am waiting for a call back from the District Manager, however the dentist calls and is rude until I agree to what she say I am required to do, or she will not treat me. She will not hang up on me but she will set the phone down. I AM REQUESTING SOME ONE FROM CORPORATIONS CALL ME ABOUT THE CONINUTE REPEATED HARRRISMANET FROM THE DENTIST AT THE KLAMATH FALLS LOCATED PLEASE... THE DENTURE IS PAID IN FULL AND i HAVE NEVER BEEN ABLE TO WEAR IT NOT ONE DAY! THIS HAS BE REPORTED REPLEATEDLY. please please have someone call me to resolve this issue

Beware of Aspen Dental

The TV ads sounded good but I regret not checking the reviews before going there for dentures. I had to pay money up front, which Aspen kept, but I never received any dentures.

My experience with Aspen included
1. "Bait and switch" discount offer.
2. No-show dentist/owner.
3. Appointment cancellations and delays.
4. Staff dentist wanted to fill 2 teeth which were going to be pulled prior to dentures.
5. Expensive, unnecessary "treatments".
6. Charged for "treatments" never received.
7. Lies
8. Question to dentist regarding medication to be used during extraction process was ignored, which could be a health threat to a patient (Elder Abuse?)

Aspen previously lost a class-action lawsuit and another is being called for, but our state and federal lawmakers should take action.

My wife went for a $19 x-ray and exam. Was lied to saying she needed to have all teeth pulled because of her diabetes. Putting her trust in the dentist she had her lower teeth pulled. Had dry socket and infection they would not address. Went to interfaith clinic to get exam and anti-biotics. The lower gum has pieces of bone that was never ground down at time of extraction to prep her for dentures. We went back three times before going to the dentist at the clinic. She was mis-informed about the condition of her teeth by a dentist she thought she could trust. Tried to find a lawyer that would take it but no one could help. The dentist and CEO of the company need to be held accountable for their actions and the trama, pain and embarrassment they have caused.

My husband went to have his teeth pulled for dentures after having his teeth pulled they said his bottom gum was too small for dentures we paid them all the money up for her and he can't get the other set of teeth and they giving us a hard time about giving us back our monies and I am very upset

On September 1, 2020 I took my 17-year-old daughter in for a dental cleaning at Aspen Dental in D'Iberville, MS. I was not allowed to accompany my daughter to the exam room, and after she was in the chair for two hours before they called me into a large public room where they proceeded to advise that she needed "a lot of dental work." At that time, I was advised that the services for that day were "free" of charge. We were quoted a price of over $1, 000 for deep cleaning and that she would need to come back every three months. I decided at that time we would get a second opinion with a different dentist in Biloxi, MS. I contacted Aspen Dental and requested that they provide me with her dental X-Rays, they never advised that there was a $203.00 charge for the X-Rays. They have hired Computer Credit, Inc. to collect the $203.00 charge.

Apon new year appts at aspen, the drs there wanted to pull 2 of my teeth rather than do them in repair. Upon seeing a different dentist for review of they said no and yes crowned both, but in 2 hours, not 3 weeks as aspen does, also the other dentist did it in house for 1/3 the price! So upon return 2-17, pulled crown temp they did, set new crown on to just fall off in 30 minutes in my mouth! Yes fell off! Tried to call office no answer 10x trying. Pissed called nation aspen office and told them. They called a back office phone to hear at lunch was their excuse! Mgr said can't put on recording as too long. But asked was front desk empty? No, was reply. Then why no answer, I asked too if door was locked at that time. Finding it funny a medical office closed during hours or no answer! Mgr asked why had to call corp office? Really,? Here is biggest joke, dr hassan did set in, after arrive back tooth in hand said he would use a stronger glue! What? Permanent crown, plan on falling out later to get more money out of me? Aspen dental stay away! Joke a real joke of an operation! I will never give this joke of service my health anymore! Shingle creek office, brooklyn center mn

Never avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted dirty! I should have followed my instincts and left in the middle of their two hour "exam"!
It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was!
I am 73 years old and have never had any problems with my skin or rashes like this! Please avoid this if you can.