Aspen Dentalclass action lawsuit against aspen dental

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Class action lawsuit against aspen dental forming
Within the first 3 days of posting the notice alerting consumers about the formation of a class action lawsuit against aspen dental, there has been an overwhelming response from angry patients wishing to participate in this action.
To answer the question posed by many frustrated patients – yes, aspen has designed its patient service department to effectively diffuse your isolated complaints; this is why you will never successfully receive any justice from aspen dental when presented as an individual complaint. But, aspen cannot evade and will be held accountable to the thousands of angry patients who are collectively unified under this large and comprehensive class action lawsuit.
With the high volume of feedback and interest in participating in this class action lawsuit, we are requesting that in your email you identify your complaint as being in one of the three following categories:
1. Dental malpractice – in which you have been physically injured by their dental “care. ”
2. Consumer fraud – includes cases in which office personnel of aspen dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care.
3. Combination of malpractice and consumer fraud.
To respond to one of the most frequently asked questions: yes, you can remain anonymous!
When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity.
As a new patient, a reasonable person would not expect aspen dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the office manager to discuss your dental treatment plan it becomes clear that your money, not your health, is aspen's primary objective. The job of the aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed “conversion” and is against the law.
To respond to another frequently asked question - yes, aspen dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon aspen's internal use of “metrics” which pressures each office to compete against other aspen offices. Unfortunately, since aspen’s management team is composed of individuals whose background is in “consumer retail” – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen dental’s motto is: “to create a happy, paying patient. ” but, unfortunately once you pay, you quickly discover that you are not happy.
This class action lawsuit will effectively make aspen dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by aspen dental.
This class action lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop aspen. Your participation in this class action lawsuit will not cost you any money - the legal services are free to you. And, you may be entitled to receive money as compensation for your loss and suffering.
To participate, please direct your questions and interest to ted bleckstein, dds, ms at: dr. [protected]@gmail.com

Responses

  • Se
    seacaptain58 Jan 10, 2021
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    Okay,, who do I contact to get more info on this lawsuit.. faulty products and over charging is my complaint.

    0 Votes
  • Cm
    CMMartin Oct 20, 2020

    Since July, 2017 Aspen Dental has been my worse nightmare..They tried to fit me with lower dentures and now they say I owe them a balance of $1900. & still have no lower dentures..After 8 months of wearing the 1st set & asking for my money back they said I needed to upgrade to next level that would add $700 more to my bill..I agreed& it was the same thing..I finally decided they could not help me & asked for my money back..Their answer was I would have to give the dentures Back to them..So the 2nd set I gave back but the 2nd set I do not have..Possibly, when I was using the 1st set & my mouth was hurting I wrapped them in napkin & threw them in trash by mistake..After paying monthly payments for several months & still no lower dentures I am not sending monthly payments in..I am 81 years old & cannot afford to go somewhere else..I have tried to get help with this problem but so far no one can help..

    0 Votes
  • Pe
    Perry Finlaw Oct 18, 2020

    I was a first time patient, so the exrays were free and the exam. I wanted two teeth extracted and a partial. The cost was supposed to be 1200 dollars, the two teeth were extracted, they said I had ginivsh and had to have a through cleaning first. I have never had problems with my gums. Then after the cleanings they made me one flipper I said where is the other tooth so they took that tooth and added the other, which didn't fit. I thought I was wearing this until I got my partial, which I never received. They charged me 1800 dollars and said they didn't offer me a partial..said that's all they were going to do for me. My previous dentist had retired. Perry Finlaw

    0 Votes
  • Ma
    Marci Gallart Jun 15, 2020
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    Administered anesthesia incorrectly (opposite jaw of affected area) for an extraction. Overcharged by “bait-and-switch tactic” for services I did not need. Came out of office with a bruised jaw from anesthesia and improper temporary extraction on wrong side of face. The extraction was performed on the left side of my upper molders which was correct but the following day after the procedure, the DDS injected anesthesia to my right side to remove the temporary that was placed in the absence of the removed tooth. The DDS would not or did not listen to her assistant nor me (as best as I could speak) that he/she were working on the wrong side of my face inside of my mouth. I was charged for the two injections that were administered regardless of what was right or wrong. The DDS never apologized nor explained her actions. Plus when she attempted to remove my temporary placed in my mouth during surgery the day before, she left my mouth inside and out severely bruised. Photograph provided below. Now this practice has me in their strong-arm collections agency and are threatening me. I wrote the FTC immediately after this happened and sought pro-bono legal representation to no avail. No one has called me back.

    Comments

    0 Votes
  • La
    Laura L Jordan Feb 13, 2020
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    I posted a request last fall 2019. But have not heard from anyone. Is there an actual lawsuit in progress?
    Laura
    [email protected]

    0 Votes
  • Ba
    barbara h knight Jan 10, 2020

    Aspen dental is nothing but a rip, off I paid 2600.00 for a new set of dentures and they were made out of acrylic I ask if they made them out of anything besides Acrylic and they said no, when I receive the denture they were awful, , the two front teeth were never in the middle of my smile they had bad places in the teeth, I told the dentist and they put some enamel on the front teeth but left a spot and, I told them that I had a lump in the top of my mouth they made my mouth burn I ask her could she replace them, , she said no plus the fact that they didn't fit and they cause the lump in the top of my mouth, so she just shaved the acrylic away where the lump was. I went t o ENT dr and they the lump was from bad fitting dentures … Now I have to go back to the ENT dr to make sure this lump is not bad, , and I don't have to have surgery... theses people were so intimating, they made me feel like I was just whining and the dentist said all I needed to do was get use to wearing them … I have never been able to wear them for long and I had to wear my older dentures, , which broke, , now I have to wear the new ones I purchased and I have been getting sick from the acrylic so I pray you can help me this all happen in septeber of 2016 but the warranty I understood was for 7 years, , thank you very much, , , Barbara knight

    -1 Votes
  • Ba
    Barbara g. knight Jan 08, 2020

    I went to aspen dental to purchase a new set of dentures and I paid 2600. dollers for them and the dentures were never right . the top dentures when I smiled made my smile look so bad, because the teeth were never in the middle and I showed the dentist and ask them if they could re make them, but they said they could:t so they put some enamel on them and they still had a small place in the middle that wasn't right, ... but i was trying to wear them and they made my mouth burn . so I told them I thought i was allergic to the acrylic and the dentist said I just needed to get use to them. and then I got his lump in the top of my mouth and I told the dentist and she took some of the denture where the lump was off, I was very intimidated by these people like I was just complaining made me feel very uncomfortable I went to a ENT Dr, and they said the lump was from bad fitting dentures I still have the lump .. the dentist told me to go to a oral surgeon
    and give me a name, that didn't happen now I have went to a primary care Dr because of the burning in my mouth and I know its from the dentures being acrylic so i had to wear my old dentures, , but n ow they have broke, so I just in a bad place . I went to another dentist and the nurse told me to cal the American dental association so I am just sick of all this .. this all started in the last part of 2016, , , , , , , , thank you Barbara knight ... [protected]

    0 Votes
  • St
    Stop_fraud Dec 29, 2019
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    ted bleckstein, dds scam artist on this site. People look at this man's comments. So many people tried to reach out to "him". Ted are you working for Aspen Dental? Are you in some way trying to exploit those who have been injured by the monster called Aspen Dental? Why Ted Why are you doing this? People stop feeding in to his fake posts. He is a sham... ted bleckstein, dds leave us alone.

    0 Votes
  • Ke
    Kelly Roth Dec 18, 2019
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    I was recently charged for an unnecessary procedure in order to get a tooth extraction done for a tooth that had broken and was causing severe pain. Aspen advised me they needed to do a deep cleaning for $1, 200 out of pocket and that I had to send in the claim to my insurance prior to them being able to pull my bad tooth. I trusted they were doing the right thing but ultimately this caused me to have to wait another month to afford the extraction of the infected tooth. When I scheduled the appointment for the extraction, I was told the doctor also had to remove a wisdom tooth he saw on my previous x-ray that would eventually cause problems. I was in so much pain by this time and did not want to start over with another dentist and be charged for exam and x-rays all over again I agreed to both extractions. I found out from my insurance BCBS that they over charged for services and that they need to submit a corrected claim because they show they charged for unnecessary procedures and that I should have only paid approximately $153.00 out of pocket for the cleaning. It took me three months to get my $1, 000 back from the corporate office. I called the office on [protected] spoke with office assistant she confirmed they had EOB from BCBS that she would put through a ticket for corporate to rush my refund, please allow 5-7 business days. I called on 12-16-2019 to check status of this and was told by office manager Alyssa at the Dekalb, IL office to she'll put through a ticket to allow 3-4 business days that corporate would credit my debit card $500 and send the other $500 that I paid cash for via check by mail since this was the form of payment that I made. I told her I was told this last week and this was was unacceptable. She then saw that a ticket was made on 12-8 and said she would call corporate right now and have this taken care of this evening due to how long I've had to wait. She called back later that evening on 12-16 advised corporate took care of it and that $249 was going back on my card and the rest of $754 would be overnighted, I advised this is not how I paid and what you said was going to originally be done, she did not have an answer. On 12-17-2019, the manager called me in the morning advising this was done, when I asked for proof she emailed me a receipt showing corporate did not put transaction through until after our morning conversation on the 17th, I then asked for the tracking # of the check they are sending, she advised me she would not have that until the next morning. I received a call from manager Alyssa the morning of 12-19 with the Fed-Ex tracking #, went online to track and it showed corporate did not send it out until 12-17 @ 7:30 PM...Another lie. This corporation needs to be held accountable for their unethical and greedy ways!! It's sad they get away with taking advantage of people in need.

    0 Votes
  • Su
    Susan Nation Nov 23, 2019
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    Verified customer

    I had a tooth break Wednesday before July 4th 2019.. I called Monday morning and they could get me in ...I was in so much pain was so grateful...4 hrs later I finally got it pulled, this office woman badgered me for over 2 hrs...xrays done and she told me I needed to have my teeth deep cleaned because of deep gaps and I needed antibiotics put in the gaps to keep from spreading bacteria...she typed on computer and informed me it would cost a little over 2800. My gosh I’m 73 and in my years of having my teethed cleaned never have I paid even 200. For a cleaning or treatment...I kept asking were they going to pull my tooth..yes but we need for you to go to the green room and we will get you taken care of...then 20 min or so back to office to get badgered again she now tells me that to get my teeth taken care of it will cost over 6000. I’m not doing that after several hours she says they will clean my teeth and treat them and pull my tooth... since I said I was not paying 2800.$ I trusted it was going to be reg. cleaning sure enough it was...in fact the hygienist did less than my usual office ..it took her for ever to place antibiotics in my gums she kept apologizing...after that I went to another office tooth pulled.. then back to office more badgering and signing...paperwork finally I was able to leave...after a few weeks I receive a bill from A Dental for tooth pulled a little over 200.$ then I receive a bill from Comenity bank for almost 3000.$...I haven’t paid I feel violated...it’s ruining my credit...I just can’t imagine them being allowed to put people through this, when I called them the office girl said you agreed to it and I didn’t...they have a very well trained crew to tire you out and confuse you ...never agin will I use them or recommend...lost at what direction to go..I can’t afford this bill and told them so...

    0 Votes
  • De
    Debbye Oct 02, 2019
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    Verified customer

    Still working with Aspen Dental. Looking for a lawyer now. Went in and teeth pulled for new dentures. Wasn;t put to sleep just numbed. Gums got infected after the procedure. Temp dentures never fit was told not to wear them. Went in for permanent dentures was told to see an oral surgeon to have gums smoothed & excess bone removed. Had to pay Oral surgeon 10K out of my pocket. Tried to work out an agreement with Aspen, wouldn't call me back. Still under the oral surgeons care right now. Paid Aspen to do the same thing, removed excess bone & smooth gums. Have been without teeth since December 2018. Lost from 130lbs to 100lbs. What a nightmare. Waiting on gums to heal to get pernanant teeth I already paid for. Bottom gum had recessed so bad had to have implants so I can even wear dentures. Not sure what to do now. I know I want a total refund and to be paid back for what I spent at the Oral surgeons office. Close to seventeen thousand dollars in total. I'm on disability and get 1112.00 a month. :(

    0 Votes
  • Bm
    Bmurphy379 Oct 01, 2019
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    Verified customer

    I had my lower teeth pulled in December 2018 at Aspen Dental in Wichita Falls, Tx. They made my lower plate as well as replacing my upper plate which I had done originally in Albuquerque NM, not an Aspen facility. I never had any trouble with the upper plate from Albuquerque but it was becoming worn and felt it needed replacing. I am so sorry that I had Aspen make that replacement. As for my extractions at Aspen, I have no complaints. However, the lower plate never fit correctly. The top plate that they made is also ill fitting. My mouth was now lopsided and leaning to the right. The teeth did not lineup. I was told the bottom was a temporary plate but it always hurt so bad that they finally replaced it in August 2019, along with the top being replaced due to it not fitting correctly. At that time, I was told by the dentist this would still be a temp plate as my mouth was not finished healing. I went in today to see about a soft liner for my bottom plate, It is again leaning to the right, not matching the upper plate and a big sore spot. I was taken to a room and told the dentist was leaving Aspen in 2 weeks. The girl looked in my file and told me that both my top and bottom plates were my final set. I reminded her of the discussion we had on my last visit. She was in the room at the time the dentist told me the bottom plate was still temporary. When the dentist came in she agreed it was temporary. She said I am still healing and sent the girl to talk to the tech about having a liner put in. The tech sent her back to tell me this is my final plate and he was not doing a liner for me. The dentist then told me that she would have to get the okay from the office manager to get a hard liner done. Since it is now my finally plate a soft liner could not be done.The office manager was not in but would be in about an hour. So here I am with plates that do not fit and can not get an answer as to IF they will fix it. I started out with a top plate that fit great, never had to glue it. Now I have a top plate I glue in and a bottom plate that has never been right. Glue wont even hold the bottom plate in more than an hour or so. Not only did I have two dental insurance plans, I paid out of pocket an additional $1200.00. I feel I have just thrown my money away. This company is terrible! They should have to refund my money so that I can go to someone that knows how to make dentures properly. Unless forced, I am certain that will never happen.

    0 Votes
  • He
    Heidi Dimmen Jul 12, 2019
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    I like to get in on this lawsuit. Who do I call or email? I am going to look for a lawyer where I live as well.

    0 Votes
  • Fi
    Filmore Jul 07, 2019
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    Verified customer

    I took my husband to Aspen Dental in Dalton, Ga. to get his lower teeth relined. They said they couldn't reline them because he didn't get them there. So we got them to make him a new full set for 1800.00. They had him come back 3 to 4 times a week for at least 6 months, until we gave up. We are on a fixed income and really couldn't afford to get new teeth. My husband's gums are sore all the time, because his teeth do not fit properly. I just wish he could get teeth to fit so he can enjoy eating a meal without his gums getting sore. Could you help him Please. We paid them 1800.00 dollars for his service. I think this company should be run out business all over the country, they take your money and do not deliver the service the customer pays for.

    0 Votes
  • We
    WestSana Jun 30, 2019
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    Verified customer

    I'm not sure if you received my previous email. Below is my email to Aspen Dental that sums up my experience with them. I received another collection bill 6/30/2019 after sending proof of payment. Due to this, and sending another email to them today to only find out that I was blocked, I'm totally stressed again.

    EMAIL TO ASPEN DENTAL

    From: Sandra Nunley
    Sent: Thursday, June 6, 2019 3:46 PM
    To: kristin.tra[email protected]
    Subject: Re: What is you fax number?

    Attached is the last piece of documentation that I am providing to you.

    I am the most humble person around and to have to go through this is ridiculous! Here's what's ridiculous; I proved more than once that the December 14 bill was paid; I was put in collections while the bill was being paid/disputed, I was lied to about my insurance covering the bill, and lied to about someone saying that they called my insurance company who has no documentation/recording of Aspen calling them, and I've emailed and reached out to Aspen more than once to resolved this issue. This is taking up too much of my time.

    If the bill is not resolved and my name is not out of collections before the end of the day today, my next step is to reach out to an attorney for the stress that's bringing on seizures. As documentation, my supervisor is a witness to me having a slight seizure after I got off the phone with you (she just called to make sure that I'm ok). Tomorrow, I'm going to contact collections to follow-up on your immediate action of removing my name from their system.

    Writing a letter as such is something that is beneath me, but it needed to be done so that I can end this drama with Aspen.

    1 Votes
  • BernieZ Jun 22, 2019
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    a verified customer
    Verified customer

    I am looking into joining this! They did what appears to be good work but pushed an expensive tooth brush on me in a time of great pain. Root canal was a 5 or 6 visit process. Then the bill had double charges and other irregularities. Still looking into what they did.

    1 Votes
  • Be
    Belindau May 22, 2019

    I would like to join the class action lawsuit. I wish I had of known this prior to going to the office in Alton, Ill. I went to the dental office to have my crowns replaced. They let an unlicensed person place 2 temporary crowns in my mouth. This person was horrible. First it took him so long. He was unsupervised. He put the temporary crown in my mouth and he drilled, therefore the result of the drilling was all in my mouth. I told him they felt like they were burning and he said "I will be done in a second". He said you can just swallow them it, it's okay. There was no one present to rinse and suction my mouth while he was drilling. After a while this guy put the drill and the air water spring to rinse it out my self. He did not place anything underneath my chin in order to catch the drilling results, they ended up all over my chest. After 4- 4 1/2 hours I left the office, ate and one temporary crown came right out. I got home and read and found out no one but the dentist should use a drill in a patients mouth. I called the dental office and complained about the temporary coming right out and the experience I had. I asked for my money back and was refused. I refuse to go back to that dentist because I felt like I was used for this guy to gain experience since I was told he was in school to be a dentist. I spoke to Nicky( who said she was the office manager and Emily ( who also said she is an office manager. Emily told me the guy was a graduate dentist who is board certified who has not been mailed his license as yet.(this didn't make sense to me) . They also told me that I needed an 800.00 cleaning procedure in which I was told by a second dentist, that the cleaning was not necessary. These people need to be put out of business before they seriously harm someone.

    0 Votes
  • Me
    Melvin A Bennett May 06, 2019

    I would like to join the class action lawsuit. I went to aspen dental. They pulled teeth that didn’t needing pulled. Charged me for things they didn’t perform and now they refuse to give me an itemized bill and they are trying to bill my insurance for a visit I wasn’t at or scheduled. I was at work.

    0 Votes
  • Ju
    Jusv15 Apr 04, 2019

    I went to have two teeth removed, they advised me that i needed my remaing six removed, two of which had post and crowns, paid upfront 2620.00 up front, for extractions and a lower denture. The dentist broke the two that had crowns, so i had bone slivers that over the next several months co tinued to erupt through gums. They tried to fit me with the denture they made but the girl kept grinding pieces off trying to make it fit. It was finally trashed cause she said there wasnt enough of it left to work. She reschduled my impression for anoher one, however the bone silvers kept erupting, at one point the dentist even sent me home with deadening stuff so i could pull them out myself. It is now five months later, still have no denture and they are wanting to charge me another 503.00 for a denture because they said i already recieved one. Which is a lie, i would be wearing it, if i had it. The office manager megan, kept repeating that i recieved it. However, i did not. She wasnt there for the initial visits. So i paid 1299.00 for the FLD immed classic, that i never recieved.they have a sign, if not happy with denture full refund. I never recieved one to say i was happy with it or not. But im not paying 503.00 more for another one when j didnt get the first one but they got my money for denture i didnt recieve.total ripoff, and the manager very condensending. They have a racket going on. They also tried to sell me on fiancing through them at 28 percent interest.but i paid in full so i wouldnt have to worry about it. Someone needs to put these people out of business so they cant pry on people. This happened at the Austell Ga location.

    0 Votes
  • 4a
    4ALL Mar 30, 2019

    I had several complaints against a dentist in Texas on March 12, 2019.  I turned him in to the Texas State Board of Dentist. They will investigate the complaints.  It is free to file complaints.  "The Mission of the Texas Board of Dental Examiners is to protect the public health and safety and promote high quality and safe dental care." If a dentist is found guilty the board can place a dentist on probation, revoke, or suspend a dentist license. The Board of Dentist can take disciplinary action on all dentist, and help you get your money back. The dentist have ethical code of laws they have to follow. We need to stop these dentist from ripping us off and doing unprofessional dental work. Go to your state board of dental examiners web page today. Please do not wait. They will do the investigation for you for free. If a lot of people write to the board of dentist (or file a complaint online) then this will help their case. A lot of people filing a similar complaint and no one know each other, that is like having a lot of witnesses. Please file a complaint today . Copy the complaint you made here to the board of dentist examiners complaint page. Once the State Board of Dentist finds a dentist guilty of violations of the code of ethics, then you should take that to your attorney to proceed further. When my investigation is complete I will post my story and results.

    0 Votes
  • Me
    medrn Mar 01, 2019

    I'd like to join the class action suit if possible. I was scammed like everyone else. Their website had stellar reviews and I trusted them- mistake! After it was too late I realized and discovered all the real complaints! The dentist/owner
    was supposed to talk to me about prepping for a crown. When I arrived for the appointment he looked at another crowned tooth and said I had large decay in the tooth which wasn't even bothering me. He took an xray which looked normal. After questioning he said he can see and feel the decay in my mouth. He then probed so deep and hard that my crown came off. I never got it back.( BTW to jump ahead a little I later found out there was NO DECAY!) Back to Aspen-- I had already forwarded all my previous xrays to them but the dentist denied receiving them and forced me to take several more. In addition, I had to make a down payment before scheduling for the crown which I was supposed to be there for ; when I showed up at the appointment the other dentist saw me and after asking her to fit it properly against the opposing tooth(because my bite was off) she said she couldn't do that and refused to treat me. She said I'd have to reschedule with the other dentist. She then left me in the chair, saying she'd be right back to talk to me. Instead, she saw another patient and left me waiting for 45 minutes. I kept asking the dental assistant if she could briefly speak to me before finishing with her other patient but he said I'd have to wait. She finally came back and said the same thing- she couldn't treat me. At this point I said that I didn't feel comfortable with their practice and wouldn't be returning. They promised me a refund and after 2 weeks they issued the check in my ex-husband's name and for a smaller amount than I had paid. When I contacted them the manager said she couldn't guarantee the correct amount of my refund. Also I was charged for an exam that never took place. This corporate practice should be shut down asap! Definitely want to join a lawsuit.

    0 Votes
  • Sh
    Sheryl Storch Nov 08, 2018
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    a verified customer
    Verified customer

    I had no idea the nightmare we were in for. Over three months, and first set of dentures were so oversize, my husband could hardly close his mouth, kept biting his lips and drooling all over the place. finally, they agreed that they needed to do a second pair - unbelieveable the shoddy work on the second pair Paid $2478.40 for a set of dentures, that keep falling out of his mouth and now going on over three months working with these people.

    We've tried to email excellent pics of the dentures, but all email links come back, , because we aren't handing over these dentures until an attorney sees them - read a post about them "hanging on to the evidence, " to make it really hard to sue them, so when this is settled, they'll get their shoddy dentures back bubble wrapped and in certified mail to verify they got them. You can clearly see by the pics that the tech filed off too much on the bottom denture thus ruining it after the first adjustment. The top is patched with a pinhole visible - these things tear my husband's gums and tongue to pieces! We paid for a set of dentures that keep falling out of his mouth, now, going on over three months working with these people.

    We've tried to email excellent pics of the dentures, but there's not an email link, available that doesn't come back, , because we aren't handing over this mess until an attorney sees them - read a post about them "hanging on to the evidence, " to make it really hard to sue them, so when this is settled, they'll get their shoddy dentures back bubble wrapped and in certified mail to verify they got them.

    You can clearly see by the pics that the tech filed off too much on the bottom denture thus ruining it, and the top is patched - wide area, and granules can be scratched off the patch behind the front teeth with a pinhole visible - these things tear my husband's gums and tongue to pieces! Notice the first one on the left, juts out to the right, so didn't fit, and the bottom denture doesn't have enough of a groove on the left side to even put a bead of adhesive, so they keep falling out. The one on the far right is a pic old old denture that our son used heavy duty glue to hold them together after they broke - ten year old dentures, and first time we've had a problem with them - see the difference in the new bottom denture. Was not able to upload the picture of the two comparisons between the old and the new.

    0 Votes
  • Te
    Tem5230 Oct 29, 2018

    I dont know what to do. As of this month my 81 yr old father has been ripped off. He went in for a toothache.. now hes spent $7, 000!! Hes also in dire pain, and ge had teeth extracted 3 weeks ago.. my heart is breaking for him because I cant fix this. He has never taken advantage of anyone and look whats being done to him!!

    0 Votes
  • It
    It'sRosie Aug 08, 2018
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    a verified customer
    Verified customer

    The Valparaiso Indiana office has not been a good experience for me. They talked me into getting dentures, and the most expensive, the ComfiDents. These are not comfortable, and they don't fit right. I have to re-apply the denture cream at least 4 times a day. The labels on the denture creams (which I have spent a small fortune trying to find one that works) say that if you have to re-apply the denture cream the dentures don't fit right. EVERY TYPE I HAVE TRIED HAS THIS PRINTED ON THE BOX. When I go to the dental office, I get brushed off, and told the dentures do fit right. They will however re-line them, but I will have to pay for the re-lining. I don't want to pay for something I have already paid for. They conveniently "forgot" to tell me that if I wasn't happy with my dentures that I could return them within 90 days for a refund. I will go to another office and pay someone else to do the work on these, hoping that it will be done right.

    0 Votes
  • Bo
    BoycottAspenDental Jul 26, 2018
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    a verified customer
    Verified customer

    It seems most or all people who have posted here are Aspen Dental victims. Have you heard of B.A.D. ? That's Aspen Dental_BAD
    Boycott Aspen Dental is a movement to either 1) force Aspen Dental out of business or 2) FORCE them to STOP preying on
    innocent victims, often those below the poverty line.

    I invite everyone who has been or knows someone injured by Aspen Dental to visit the site. Check out one common fact:
    YOU ARE NOT ALONE. Please consider joining B.A.D. today! See you at the First Annual Aspen Dental Picket Oct 6, 2018.

    Comments

    0 Votes
  • Ma
    mary darkis Jul 13, 2018

    I went to aspen dental because they were a preferred provider for my ins. I went to get teeth cleaned and a tooth pulled. they charged me 1300.00 for a teeth cleaning and medication put in between my teeth. they put it on a dental chg. or we can do the cleaning today they want to get it done before you leave and think about it. she gave me a mouth rinse that cost 30.00 also tried to get me to buy a tooth brush I told them I didn't need it. I had 3 pages of charges. I think it is the biggest scam ever. never would I go back. they might have got me once they will not get me twice. I wonder what can be done to them. I just seen on tv about kool smiles sounds like the same as how aspen dental works. what can be done about this.

    0 Votes
  • Sc
    Schofield Denise May 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    filled out form for refund in jan 2018 have not received.

    0 Votes
  • Er
    Eryn Mary Apr 17, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Dr Bleckstein,
    How do we take part in this? What Is needed? I have sent a email but might have gone to your spam?? PLEASE HELP!!

    0 Votes
  • Sc
    Schofield Denise Apr 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Charged for a treatment plan found out was over priced. Then they sent me to a oral surgeon who said I needed a root canal in which I did not need. Then pulled a healthy tooth. I had tooth pain for 6 months the first dentist I saw couldn't find any reason for the pain he said there was no bad teeth. So he sent me to oral surgeon. He suggested root canal well, you need to get prior authorization first that was going to take weeks, and I was in a lot of pain. Went back to AspenDental Clarksville TN they suggested pull the tooth something wasn't right with that but you try and put your trust in those how have knowledge. They pulled the tooth made the statement you'll should feel better now. Well that was not the case. Still had pain and it even got worst. I decided to get second opinion come to find out from another oral surgeon and dentist I have a severe over bite the hinges in my jaw are locking up so I need a mouth piece to help correct this(TMJ). There was no need for root canal or pulling any teeth.Aspen Dental charge me for root and scaling 2000.00 within this treatment plan was charges for future visits already charge and a toothbrush antibiotics for teeth missing. I spoke to one dentist 800 at the most should have been charged. Manager pushes cost on to you when I question why I'm I being charged for future visit she said the company requires us to do that. I'm on a set income they have took me to the cleaners.

    0 Votes
  • El
    ellekrewer Apr 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was quoted $79.00 as my cost, after insurance payment, for personal scaling/cleaning on all four quadrants. It was my first visit, in January 2018, and they had my insurance card, but never bothered to call or check, according to the insurance rep. I went in for my "periodontal work" which consisted of 30 minutes of scraping a few stains off my upper molars and a brief fluoride treatment. They charged my Care Credit card $905.00 for this non-service. It wasn't even a basic cleaning! Nothing! It was my word against theirs, and I am stuck with the $905.00 bill. I have never in my life had an experience like this with any dental provider. Truly, Aspen Dental is a fraudulent and predatory company. I don't know what my recourse is at this point.

    0 Votes
  • De
    DentalRansom Mar 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I currently carry Cigna dental insurance and there are only 2 dental offices in my area that accept it, one being Aspen. I'd already been to the other dental office covered under my insurance plan but wasn't happy with their disorganization and zoo-like atmosphere, which brought me to Aspen. It should have sent up red flags when one of the first people I spoke with was someone in their finance department. After the initial x-rays and cleaning, I was told that I have deep pockets in my gums that would require special cleanings, of course at higher cost than regular cleanings. My cost was $1200, not including what was billed to the insurance company. That included the initial cleaning and one or two (I don't recall) follow-up cleanings and an electric toothbrush, all of which was paid in advance. Those "special" cleanings were also supposed to include fluoride, though I ended up receiving a $30 bill in the mail for the fluoride. Aspen's response was that my insurance didn't cover the fluoride treatment. I told them I wasn't going to pay it; I'd already paid them $1200; they should have specified that the fluoride wasn't covered under my insurance. (I can't be their only customer with Cigna dental insurance, as I'm a State employee, and Aspen should have known it wasn't covered.) They wrote off the bill, but needless to say, whoever the female was that I spoke with was a nasty #####. The two appointments following I was again given fluoride but no bills followed. As I checked out, the person in finance commented on the fluoride treatment, and I told her that the appointments had been paid in advance and if fluoride wasn't included, then the hygienist shouldn't have given it to me. I was only charged my $5 copay.
    Since then, I still get the "special" cleanings, which cost me roughly $180 out-of-pocket, not including what is billed to my insurance. I've thought about getting a second opinion because, to be perfectly honest, I don't trust Aspen with my dental care.
    I make sure to get an itemized bill and receipt, making sure my account is zeroed out after every appointment, but that is not a foolproof guarantee that I won't have some type of outstanding balance at my next appointment, as evidenced by my last visit a week ago. They told me I had a $5 copay outstanding from 6 months ago, and when I asked the woman if I needed to provide the receipts stating that my account had been paid in full, she said that it must have been a charge not covered under my insurance. I call BS! She said that my address must have changed because I should have received a bill in the mail, and I told her that I'd been at the same address for 5 years. I told her she should get on the computer and read the Google reviews about their shady billing practices, and she didn't say another word. My concern was that this ridiculous $5 bill would go to collections, so rather than fight them on it, I paid the outstanding balance.
    Since I pay with Care Credit, there is a $200 minimum, so I pay for the current appointment and a credit is kept on my account for my following appointment. It just seems that no matter what I pay this company, I ALWAYS owe them money!

    0 Votes
  • Fr
    FrusteratedJae Mar 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    As a college student, I do rely on my parents when it comes to procedures.
    I thankfully have been incredibly healthy growing up and once it came to my wisdom teeth, I was desperate for relief!
    Aspen was close to my job and "took" my insurance. I had two insurances and I still owed slightly under half of the pricetag of $3k. I was talked into going through with it, but I was conned by the "gingivitis" (which surprisingly never was an issue before or after visiting Aspen) and needed to come to multiple dentist appointments, their ORAL-B Toothbrush that also costs hundreds (they bill you LATER so you dont catch it.) and now they are asking for the original $3k to be paid. I had $800 left and unfortunately relied on my parents to finish the payments and they didnt. Now I KNOW that is on me, BUT I can NOT get anyone to call me or email me from my office to possibly negotiate or to even go over my options. Still waiting and then a letter from collections comes in. Their dispute center is way more helpful than my own local office!! My question is WHY did it have to get there?! I am trying to get my remaining total back down so I can wipe clear of this debt and Aspen Dental all together.

    0 Votes
  • Ve
    Very ubsatisified Feb 26, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Recently I went to Aspens Website to pay $50.00 on my account of $849.00 owed.I gave them my debit card no. Low and behold I went into my bank account and they deducted the whole amount of $849.00.That overdrew my account and the money that was in there was to pay my rent which was due in 4 days.This company is a total ripoff.
    They also gave me a Quote for upper and lower dentures of $3500.00 that I had to pay.I paid the bill in full and then they gave me another bill for $849.00 saying that the first bill did not cover the lower partial.What kind of ripoff company is this??????????????
    The location I went to is in Port Richey, fl.I also had to go back many times for adjustments as they could never get it right and they are still wrong.

    0 Votes
  • Wi
    Witchywitch2 Feb 22, 2018

    In 2012 I went to Aspen Dental to get dentures. The dentures I selected and completely paid for were the Comfilite model. After the temporary denture was done and it was a Comfilite there were a few adjustments but taken care of. Then the fitting for the permanent denture started. It was an experience I would never wish on anyone, at one visit to take the impressions the plate was filled with the compound which you have to put in your mouth and bite down on, after just a few seconds the roof of my mouth started to burn, I of course was unable to say anything till after the time had elapsed and it could be removed. The roof of my mouth was blistered and sore for days after. There were other nightmares of "treatment" which I won't detail but the bottom line is finally got the upper plate and not only wasn't the overbite which Dr instructed be adjusted, not done but the denture I got was not the Comfilite which my plan said I had contracted for. When this was pointed out to the assistant the comment I got was "just give it a try".
    What I ended up doing was giving up, I wore my temporary denture for almost 3 years before it got chipped and picked some bacteria which made it unwearable. I now have no choice but to wear a denture which I must use adhesive every day to keep in my mouth.
    This has happened to many people as you may have noticed by the response.
    I sincerely hope that this class action suit brings change.
    Please assign me a confidential identity, I'd like to remain anonymous.
    Thank you.

    0 Votes
  • Pi
    PierreA Feb 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    If you have an insurance provider, you should make sure to report your complain to them. You are not the real client, dentist offices are doing more business with insurance than patient. If enough complains arrive to the insurance provider the office can be kicked out of the plan.

    0 Votes
  • Ij
    ijordan Jan 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Aspen Dental need to be shut down, con artist who will rip you off. They will overcharge you, lie to you to get more money. Sue them now.,

    3 Votes
  • El
    Elaine Champion Jan 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I went to Aspen Dental with outside x-rays and they said I didn't need any work but a cleaning, a scaling to be exact. That should send bells ringing in your head right away but I went and had the scaling. They then set up an appointment for a regular cleaning for 6 months at no cost to me. I went in for the regular cleaning and as soon as the hygienist looked into my mouth, she immediately said I had bone loss and bleeding gum, which I have neither. She said she would have to have the dentist look at it and he then said that he needed to take an x-ray of an area and I said I just had x-rays and was told everything was okay and he said okay you can refuse but you'll need x-ray in a few months. Then instead of proceeding to have my regular teeth cleaning, the hygienist said I need a special cleaning and I needed to pay an extra $137 for it. I refused since I have an appointment on paper stating I was to get a regular cleaning at no charge. I then got my x-rays and left and will never return again. This was in Port Charlotte, Florida on Tamiami Road. It's obvious they were trying to extort money from me for special cleaning I did not need.

    1 Votes
  • Li
    LissaS Dec 08, 2017

    I am on disability and have no dental insurance. I usually go to a dentist that bills according to income and I could afford it. But my last visit the xrays showed I needed many root canals and numerous fillings. My medication causes my mouth to dry out all day every day and night and the dentist said that was why my teeth had so much damage. Anyhow, the cost for all that work would be in the thousands of dollars and my dentist does not do root canals, they only have so much budget every year and cannot use that much money for the work on one patient. I talked to my father and my son and they agreed that I should get full dentures and they each would pay half the cost for me. I got appt at Aspen Dental and the bill for everything was 6, 775.00 and the bill was not itemized. I had 27 teeth pulled, which AspenDental called "surgery". I was given a "immediate denture" that they relined a few times for 6 months and then I got impressions for the permanent set. The first set were all gums and little kid teeth at the bottom, which the owner/dentist said were all wrong so they took impressions again for top and bottom denture. The second time the dentures looked horrible, like they were not finished. I recorded the visit with my cell phone because I was not treated well at all. I had the dentist look at a back tooth that was chipped and the assistant told the dentist that I did that to the tooth! She lied through her teeth about me, and I was floored and it made me angry. Then the dentist and the assistant left the room and the manager/financial adviser came in and after I told her why I was upset she told me I could get a refund and go somewhere else for the dentures. She told me they would refund the cost of the dentures...and I would get back $1200.00. I was told the rest of the money was used to pay for the "surgery" of having my teeth pulled and the immediate denture that was put in after the teeth were pulled. It never fit properly and I could not eat with them in, something I told them repeatedly about but they would not give me a set that fit. The last 3 months with the immediate dentures I had to use a ton of Fixodent to get the top immeditate denture to stay up in my mouth, it was horrible. Anyways, today I went back to get the top permanent denture a "reline" of acrylic to get it to fit and stay up in my mouth. It did not work and so now I am told there is nothing more they can do and I have until February to make up my mind if I want to keep the dentures from Aspen or get a refund and get them somewhere else. AND, I was told that although I was told I would get a refund of $1200.00 but because I got a "discount" when payment of $6775.00 and so I would get a refund of less than $1000.00 now. I am so upset and I am not going to let my father or my son pay for this again so I am stuck with dentures that do not fit and I do not know what to do now. I cannot believe that Aspen can do this to people and get away with it, $6775.00 and I will only get less than $1000.00 back? Aspen takes advantage of people with no dental insurance and if I had not had help from my family for this, they would have let me "finance" the money and pay it with a monthly payment. With the high interest I am sure they would have it would end up costing close to $8000.00 or more and I do not understand how they are able to do this to people! I am so upset, the reline of acrylic they put in today made the upper denture fit even worse and the dentist "worked" on them to try and get them to fit better, there is now a flat gash across one side that you can totally see, I am so upset about this all and how they have treated me. But of course they make it seem like the problem is YOU and not anything they have done. I do not know what I am going to do, but I am going to get an appointment with a different dentist and see what they tell me, and I am just glad that I recorded the conversation at Aspen..without that I would have no proof at all about what they said to me. I now have a set of dentures that look like a kindergarten class made them.

    0 Votes
  • Ar
    arthur freeburg Dec 07, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Went to aspen dental here in Farmington Mo. after months of bad work I still dont have dentures that fit right right!!! T he dentist pulled my upper teeth and put a hole in sinus cavity I had to go to oral surgeon and they told me that he had left roots in my gums that would cost me 1400.00 to fix ... then on top of everything else I got a bad sinuis infection had to go to a ENT doctor who preformed Sinus surgey because of bad infection was a lousy summer!!! new dentures still hurt my gums and dont fit... Their Ad say If not happy we will get our money happy

    0 Votes
  • Ju
    Justtoni1 Oct 28, 2017

    Recent denture purchaser and not happy. They did the wax impression. I asked the assistant Kelsie if they would be like this, snagly, and she said no, it was just for fit and color and tooth size. The ones before teeth were huge. She kept saying over and over, with my mother as a witness, that they were temp and the perminatet ones would be in 6 months. The wax ones had an over bite and we're crooked. She assured me they would be straight and not stick out. When I went back they did not fit. I had so many people putting their fingers in my mouth not telling me what they were doing. The guy who made them said they're too big and rock. They came back and did a soft liner to make them fit. I kept saying they are not right, they poke out, do not line up and are crooked. That's when I was told that I agreed to them and was told they were the permanent ones. And said that I just had a $300.00 dollar adjustment for free. I left in tears. When my mother saw them, she was the one who paid for them, she said oh hell no, you never had a crooked smile and they poked out. We tried to get them to remake them and was told by Sherri, the office manager that Dr. S would not remake them. That they were not supposed to line up with the bottom and had to stick out because the would break if they were straight down. Now I'm stuck with trying to find a place that takes Dental First financial and is in the same price range. I was warned about using them and should have listened to my friend. I never thought they would let work like that that advertise their company leave their office. Looking to find a lawyer to help me. All I want is teeth that were as good as the original temps they gave me.

    Comments

    0 Votes

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