Service
I went in on Dec 9. Said had to submit to my insurance before can do work. My insurance gave me fax number, but Aspen dental would not use. Said would call me after approval to set next apt. 1 1/2 months later no call. I checked with my insurance and they received nothing from Aspen Dental. Called Aspen Dental said they would look into it. No return call...
Read full complaintDentures
Had my teeth pulled had dentures put in july 2019 after 6months went to get teeth hardlined in Feb 2019 they hardlined and they didn't fit right then covid hit couldn't get in then in July 2020 got in hardlined again still would not fit right the one dentist figured out what was wrong made appt to fix in 2 weeks in process fired him for caring to much then...
Read full complaintPractice
In Oct I went in for initial consult. Went over any and all work that needed to be done. Consulted with their finance department. Agreed to pay $3017. Was told they need 60% up front and the rest when it's done. The Dentist told me that day that I had an abscesses tooth and was calling me in antibiotics and I would need to take them before any work could be...
Read full complaintNot receiving product, still paying
My complaint is slow is coming. In 2016 I went to Aspen Dental for a upper and lower partial denture. I agreed to pay with a third party that they offered. I was approved. I have to say I was a bit rushed through this process. I started to receive care and went to every appt. There were so many other issues they concerned themselves with that I never got to...
Read full complaint and 2 commentsCharges for uncompleted dental care
On November 23/20 I had a bridge placed approximately 3pm. On the morning of November 24/20 I noted the bridge to be very loose. I went into the office (after I called) and the dentist told me to change my diet to a soft one and offered me a teeth guard which I should wear 24/7 except for eating. Bridge cannot be fixed. On November 27 the bridge fell out. I...
Read full complaintMisrepresentation of services, unbundling services charges, overcharging or upcoding routine services, diagnosing unnecessary or incorrect treatment
I am very displeased with the entire experience. Dr. Laughrey 's priority is not the oral care of his patients. He is more concerned with how much he can charge someone. In the past, I was treated by Dr. Laughrey and he is a subpar dentist. He stated I needed a root canal and crown for tooth #19. He hit my lingual nerve on the bottom right of my mouth. I...
Read full complaintTeeth extractions, ripoff
Had teeth extracted Sept. 4, 2020. 6 appts. complaining to dentist about mouth pain. Every appt. adjusted temporary dentures and not addressing the mouth pain. Got second opinion, stated alveoplasty needed to be done in order to wear dentures. 7th visit to Aspen dental and reported that second opinion stated alveoplasty needed to be done, appt scheduled by...
Dentures
I have attempted several times to explain the look I was going for to no avail. I explained that I did not want a big "gummy" smile, but that is what I got as my permanent denture. I was given a temporary full upper and a partial lower but in the end all I received was a full "gummy" upper and no lower partial. I asked for the gums to be of my natural...
Read full complaintBottom dentures don't fit
October 10th I had 8 extractions and was given my upper and lower dentures.
On the 12th, I was in so much pain I was told by phone not to wear the lower dentures. on the 19th, I went back to the office they did an adjustment on my lowers but I still couldn't wear them. I was told I would need a surgery to grind my jaw bone but there was only one dr that would do this procedure. He floats from office to office. They have a money back guarantee on the dentures, I want my money back. I am not satisfied, I'm tired of the run around of being told last minute I have to have a consult before the procedure to be sedated. I will find another dentist and a second opinion.
Payments on my account
I received a collection notice from computer credit from aspen dental on
November 3 2020 saying my bill is over due .I am still sending my payments in but they are saying they are late because they won't changed my billing date because of the way I get paid I tried talking to staff at the office here in Augusta Georgia but they keep giving me numbers and I don't get any answers back .I don't think this is right its not like I'm not sending any money. I think they should change my billing date so payments can be on time I really need a answer back as soon as you can. I never had a problem like this before and it seems like no one wants to help
Billing charges
Wife had root canal done in June 2020, prior to scheduling procedure she was told total cost was $444.00. They required half down and balance paid after procedure was completed. We paid the total amount ($444.00) and then received a bill for additional $266.00 in July. Called the Hanover Pa office and they informed me that they would take care of it. Received the bill again in
August and September and both time I called the Hanover office and was again informed it would be taken care of. Received the same bill again and now they have informed me it is pass due. They are charging a copays for procedures that required none. I pointed this out to Office Manager and again she said she would take care of it. These are unauthorized charges.
They were to make dentures for me so I can eat properly and smile without 2 missing front teeth of many more
They reported this as partial dentures to my United Healthcare now I cannot "real" partial dentures because it is once every 5 years. problem: I didn't get any dentures, partial or full. They also did a yearly cleaning, split it to two separate appt so tech could scrape my teeth here and there with a metal instrument. When i inquired they said it wa...
Read full complaintDentures that were not required
I would like to be a part of the class action lawsuit against Aspen Dental. They caused me real harm. The dentist who removed all of my top teeth and many of my bottom teeth then gave me dentures told me that I had gum disease and that my teeth would become loose, not that they were loose. They weren't. So, he pulled all of my top teeth and several of my...
Read full complaint and 1 commentDentures
I am writing on behalf of my brother, he got his dentures a little over a year ago, they have been fine until now (with the fit). We got him an appointment with the warwick ri office. When he got there they told him they wouldnt even look at the dentures before he pay a fee of 180.00! We were under the impression that fittings were included in the warranty...
Read full complaintFalse financing
I am really upset with your office in Clarksville, IN and in particular Tiffany. I went in for a cleaning, xrays and look into getting a tooth pulled and an implant. I thought I was "given" a toothbrush, nothing was ever said anything about cost, the hygentist said "I'm giving you this toothbrush". Next, I sighed up for a Care credit to cover the implant...
Read full complaint and 1 commentReceived unknown bill
Aspen dental never filed my claim with my insurance. They claim that I owe them 800$. I have already paid them $2, 000. Out of pocket for expenses. I went to another dentist practice who claims that the procedures done by aspen were not necessary. They drilled fake cavities into my mouth and gave me a unnecessary crown. My previous insurance company humana will not take my call.
Read full complaintI am complaining about services and over charging for work not needed.
First of all they do not cover there Warrenty with the dentures. We still have 3 more years on the warranty and they do not honor it!
2. I M antibiotics were administered without proper need I was told by insurance company that it was not covered because my husband did not need it because pockets did not show abscess. So we got stuck with the whole bill.
3. Also deep tissue cleaning was done when not needed an I was charged $1000.00 For it.
4. I called to make appointment for liner for dentures Was told warranty was no longer valid.!
Charged for projected work that was never done and charged before leaving office.
Aspen Dental has about ruined me financially by causing my credit rating to go from Excellent to a Bad risk. This has caused tremendous stress, financial hardship and emotional pain due to the harassment of their partner, Comenity Financial Credit Collectors, during the lockdown period, which has been a major source of negative stress affecting my physical...
Read full complaintRescheduling over and over
I was at my 1st appt with Aspen Dental to have a new crown made because my old one had come off after 10+ years. They did the impressions for the new crown to be made and that was 29 days ago. I keep getting phone calls that push my next appt to next week, next week. I can't seem to get back in there. And yes, I prepaid. And I have been wearing a temp crown...
Read full complaintDamage to several molars
I have had fillings fixed on my upper right molars. Now I'm missing part of 3 or 4 molar teeth on that side. I will probably need the rest of those teeth pulled. Second issue is a molor on the bottom left now has receding gums as they did a root canal and crown on it. I have paid over 1500 for these 2 procedures. I'm in constant pain and it doesn't help...
Read full complaint
Most discussed Aspen Dental complaints
Class action lawsuit against aspen dentalRecent comments about Aspen Dental company
Surprise billing, fraud in billing, taking advantage of the elderly
Western Dental Services
297 reviews
Affordable Dentures & Implants / Affordable Care
135 reviews
Coast Dental Services
187 reviews
Wilson Dental
4 reviews
Bright Now! Dental
69 reviews
We have received your comment. Thank you!