Aspen Dental’s earns a 1.5-star rating from 1660 reviews, showing that the majority of patients are dissatisfied with dental care.
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Unethical behavior, improper financing advisement, damage to teeth
Local Account Number [protected] - Amount of Bill 1642.60. Service Date 10/18/19 for $3459.00. I was charged these amounts and receive separate billing for financing via their financial agency Dental First. I was told by local office finance person not to pay their bill and to pay Dental First. Now I have a demand/final notice for 1642.60 for which yesterday...
Read full review of Aspen DentalDentures
TheseI dentures are a nightmare, two pairs and having problems with both pairs. Was told by the dentist to come in and have her ajust them, not make them over. How can you adjust something thats to large for my mouth. I am still wearing the temporay dentures that fits a little better, having major mouth problems as well as digestive problems. It's all about money, not good customer service. I was offered a loan before anyone checked to see if I had Insurance. My insurance was charged one price and the credit company another price. I really need this problem corrected, I am afraid to go back to that office. I don't want that same dentist working in my mouth. A nightmare! I want my money back, so I can go some place else, my distrust of these people is over whelming.
Getting dentures
I had my teeth pulled and got a set of dentures that have never fit . They are too big for my mouth and when I try to wear.them I have to carry denture adhesive in my purse and add it to dentures all day long. I was supposed to get a second set which was original agreement but my last visit there they told me it would cost $600.00 more for a second set. I...
Read full review of Aspen DentalUpper restoration to open my bit I was going to have all my teeth crowned on top
Aspen dental just won't money had five crowns lost one tooth had to get a bridge that been about a month ago and it's already broke another one they crown I'm at the time of this complaint I have a major toothache went and got second opinion all the work is going to have to be redone I was going to have a upper restoration of crowns they weren't even doing the procedure right it's supposed to all be done at once in one day they was doing two teeth I also have been on two rounds of anabiotic for abscess due to their procedure.
They refunded all my money insurance to
Unauthorized credit card charges
On 9/10/18 I was givin a Detailed treatment plan. Total plan amount came to 4, 625.00. on 3/12/19 I decided to go ahead and get my teeth pulled and get dentures. Aspen dental informs me that Dental first opened a credit line for me up to 9, 900.00. @28.99%
They charged my card 9, 036.00 the day they pulled my teeth. Altho I never received my dentures untill 11/2019. They overcharged me almost double and had to pay that high interest on something I didnt even have yet.
After my teethe were pulled when I returned to them with sores in my lips and gums. Very painful! They refused to give me anything for pain. Aspen said to use ibprophen and warm salt water. That was after I tried for days to get an apt. to get in. They wouldnt return my phone calls and when I did finally get thru they were very rude! I really feel like these people are cold hearted and crooks! I have tried disputing this with commenity bank . They sent a letter saying they are investigating my claim. but in the meanwhile are reporting bad thing to my credit. killing my credit! Like I haven't been through enough! now i have teethe that fall out without glue and horrible credit! At my wits end!
Very poor service / product
I had my teeth removed in Dec 2018 in prep for an operation. I arranged for dentures at the time.
An impression was taken before the teeth were removed. After some time (had to wait for swelling to go down ) I came in for a fitting and picked the grade of teeth I wanted. I picked the middle one.
From the first time I was never happy with the fit. I was back several times for adjustments. After sever times I asked for a replacement set as they advertised. They geve me a hard time about that. They gave in amd made them but I felt no difference. They feel loose from side to side and no amount of adheavsive helps for very long.
Everytime I eat from the first bite food sticks to the sides. I expressed that consern to them and they shruged it off. I was at a Dr office for a follow up visit on the operation I need the teeth removed for and he asked how my eating habbits were and we got into the denture thing. He said the food sticking was becuse of cheap materials.
After several trips to Aspen In Schylkill Haven and a few time going over and being told there was no one there to help me and I would have to come back, they sent me a regestered letter stating that they no longer wanted to deal with me.
I am now planing on going elsewere for new teeth.
Charges and ill fitting teeth,
On Oct 31 2019 I went in and had All my teeth removed. THey gave me immediate dentures, stating they were free and woud be charged for my permanent set. It was supposed to be an automatic withdraw on the 3rd of every month. ( My dad was paying for the dental procedure and dentures at $1, 000 a month for $7, 226.40) NOT the price we had agreed on at all in...
Read full review of Aspen DentalThe prices of these procedures to me it a rip off
I sent the procedure of my bills of the procedure. They aside I have gun disease I just went to my dentist and they took xrays of my whole entire month. And my dentist didn't say anything to me about gingival and composite posterior that 1, 235.00 for Sodium gel, gingival irrigation's per Quadrant extraction erupted and on and on . My mind telling me know
Read full review of Aspen DentalThe dentist
I came there with severe tooth pain, had 3 extractions. When the dentist was doing the extractions I asked for her to please stop for a second I felt as if I was hyperventilating and she kept going. All though she did her job that was the worst dental experience I've have ever had. When everything was done I was taken to the front to pay and was never given...
Read full review of Aspen DentalDentures
Dentures I got comfy lite in Jan 2015 I have had to move my home burn down in March 2015 I lost my 5 yr old Greatgrandson I lived in Montgomery Al had work done in Prattville al move to Deland fl saw Dentist in Daytona Beach early in 2016 they replaced the company lights but they never could get them just right they tried to realign them I just kept gagging me then I moved to Snellville Georgia due to my health tried to see Aspen dental in Snellville Georgia the first Dennis I saw tell me I needed a new set of dentures. Then Another lady come in and told me she had to talk to the owner of Bad Aspend Dentist she told me I needed to return to Daytona to have them Replaced contacted Aspend Dentist Home Office the dentist in Snellville contacted me and told me to come back in she cut some off of the back of the teeth still not beating right gag them out of my mouth before I was out of the parking lot I can't afford to buy a new set I would like to get my money back on this that I bought and go somewhere else thank you
Filling
My son and I were looking for a new dentist after our regular one retired. My son chose to try Aspen Dental in Methuen for convenience of the location. My son went through years of orthodontics including a palette expander and braces. For this reason, he takes very good care of his teeth. He saw our regular dentist a month before going to Aspen with no...
Read full review of Aspen DentalService
I was told I had periodontal disease and my husband too.My husband was told he had 6 cavities.None of which are true because we've been to two different other dentist and neither of us have periodontal disease or cavities for my husband.I went in to have fillings removed to replace with tooth colored fillings and the dentist made a rude remark to the dental technician about my tongue being in the way and he didn't know he was going to have to fight that the whole time.I also received a tongue ulcer from the technician pushing my tongue out of the way for so long.The dentist also was supposed to fill a couple of cavities and he missed one.
Bad dentures
Ted Bleckstein, DDS, MS I went to aspen dental in Lake wales FL I purchased a set of new dentures.. I have never been able to wear theses dentures I paid 2600.00 dollars for them and from day 1 I had a problem with themThe front teeth never match my top lip, and they had to add more acrylic because they look so bad. when I put them in my mouth, My mouth...
Read full review of Aspen DentalMy dentures and implants and costs
I feel I am overcharged and my 1of my implants fell out immediately and was never told that happens until it did and my dentures are cheaply made when they cost over $8, 500 I've already had to take the top part to get fixed cause it broke apart and now I am going to have to take back my bottom it's cracking apart when I have to go back it seems they are...
Read full review of Aspen DentalDental work damage and fraudulent charges
I have been having dental work done for 2 yrs now sent to 2 different offices. I have insurance and seem to still be paying outrageous amounts i'm up 7, 000$ i've been interest charges threw their dental first plan on teeth that I do not even have.. I've have 4 different sets of partials made and each partial was adio poorly fit that it broke and damaged...
Read full review of Aspen DentalDeceptive advertising
After calling to confirm pricing and that they took my insurance, found out that the pricing on their website is deceptive. I ask if this was the price they said yes, I ask if they took my insurance they said yes. Now here is the crap they tried to pull. They said the pricing listed on their website is for non insured individuals, then they said since you...
Read full review of Aspen DentalFraud/billing
I had wisdom teeth removed 2016 for 3 1/2 years it was pending through insurance they were not responding to the insurances requests for documentation therefore insurance refused payment they took too long to submit correctly. I paid 600 up front in cash before surgery that was supposed to be what I owed after insurance. Now I have collections for money I...
Read full review of Aspen DentalBilling for crowns and root canals
I had two root canals done in October. I paid each time as directed, even having to pay a deposit to have the work done. Now, without even sending me a statement they are sending me to collections for work that was already paid for and other work that was declined.
Service there was terrible - from waiting hours to being left 2 months with a temporary because they kept cancelling my appt saying they didn't have a dentist that day
Billing and customer service
December 12, 2019 To Whom It May Concern: I am writing this letter to share my experience with the Aspen Dental location located in Festus, MO. I originally went to this office for a second opinion regarding a bridge in my 3 front teeth that was loose and needed to be replaced. My first visit was in early 2018. My first visit was great, the staff wa...
Read full review of Aspen DentalDentures
The day after my teeth were removed and the temporary dentures were put into place I knew the lower dentures were too big. Not only did they cut the inside of my mouth, but made my lower lip protrude. When I went back to Aspen Dental after a soft realign and asked why my lip is protruding, they just said, "oh, they are only temporary dentures". The main...
Read full review of Aspen DentalAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 64 64 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 01, 2024
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