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In 2022 I went to Aspen Dental to have upper and lower partials made. They took measurements and told me they would be in in two weeks. They came in I went in for a fitting and they were too tight, she did an adjustment, and she said wear them for a few days they should loosen up. about four hours my mouth was hurting so bad I took them out. My mouth was so sore. I went back and the did more measurements and I waited more weeks, when they came in I went for a fitting and they couldn't even fit in my mouth, they spoke to dentist and he said do a mold, I had to wait longer because of the Christmas and New Year holiday. Which I was very disappointed. But when I got them they did fit after minor adjustment. In late June or early July I broke my upper partial and I went back to Aspen. I was informed that I would have to pay $2000. I told the young Lady at the desk that my ins Humana had already paid and I'm paying Concordia back now. she said it was for the one that didn't fit. I told her I didn't have them and I wasn't paying for something I don't have and didn't fit.
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Aspen Dental, it sounds like you’ve turned a simple process into a painful ordeal. After multiple attempts to get partials that actually fit, the experience has been nothing but frustrating. And now, charging $2,000 for a partial that didn’t even fit? That’s beyond unreasonable. It's time to address this mess and ensure your customers aren't paying for something that never worked in the first place. This situation needs to be resolved quickly and fairly.