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CB Fast Food Chains Wendy’s
Wendy’s

Wendy’s review: Wendy’s app and customer “care”

D
Author of the review
7:11 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Sunday March 22 I made an order for pickup at My local Wendy’s. When I got to the store I was informed that they were not receiving any app orders and I could order again. Pay again and call Wendy’s customer care for a refund. I chose to call the customer care line. When I call, it disconnected me every time. Only to learn they close Friday at 8 pm til Monday. When I finally got a hold of someone, they were patronizing, and informed me they need to go back to the franchise for the refund. The same franchise that sent me to customer care. I asked for a call from a supervisor that never came. I will not be a customer of Wendy’s ever again

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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
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    Customer Care
    +1 (614) 764-8478
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    +1 (614) 764-3044
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    +1 (614) 764-3368
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    Media Contact
    +1 (614) 764-3300
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    +1 (614) 764-3327
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    Animal Control
    +1 (614) 764-3311
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    Vice President Investor Relations
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  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 02, 2026
  7. View all Wendy’s contacts
Wendy’s Category
Wendy’s is ranked 8 among 57 companies in the Fast Food Chains category
#06 Chick-fil-A Chick-fil-A #07 Pizza Hut Pizza Hut #08 Wendy’s Wendy’s #09 Panera Bread Panera Bread #10 Chili's Grill & Bar Chili's Grill & Bar

Most discussed complaints

uncooked chicken and cold fries
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