CB Fast Food Chains Wendy’s Complaints #2-21

Wendy’s review: South Philly 24th and Oregon Ave

Frankie Figgs of US

Aug 12, 2026 4:59 pm UTC

Featured review

I placed a mobile order July 4th for me and my friend. We went to pick it up and the store was closed. Yet two days later they took the money from my bank. How is it possible when the store was closed and I never got my food and now no one will talk to me or refund my back. I’ll never go to any Wendy’s again. Terrible customer service. And I should have never been charged. I had to go to another Wendy’s and re order and was late back to lunch. It’s been over a month and no refund. No help. No one emailed me back. It’s a joke. Terrible if that’s how you deal with customers. And the store was supposed to be opened. They closed without reason.

Claimed loss: 26.20 and 45 minutes of my time.

Desired outcome: A refund. I shouldn’t have to give you money for a product I never received cause you were closed. And a fix for the system. If the store closed, don’t charge ppl.

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Wendy’s phone numbers

+1 (888) 624-8140

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Customer Care

+1 (614) 764-8478

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Media Contact

+1 (614) 764-3300

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+1 (614) 764-3327

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Animal Control

+1 (614) 764-3311

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Wendy’s emails

customercare@wendys.com

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crista.miller@wendys.com

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erica.erwine@wendys.com

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Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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