Overview of CLYNK customer experience
CLYNK (clynk.com) has been the subject of numerous consumer complaints. The company has faced criticism for operating with limited hours and locations. Users have reported issues with the failure of CLYNK bags being accepted, resulting in lost deposits.
Moreover, customers have experienced problems with the unclear and inconsistent communication over their processing fee policies. Many have expressed frustration with the inability to receive refunds for lost bags and their low-quality customer service, which overlooked their grievances.
The mobile app's performance has been a significant concern as well, with users reporting technical difficulties, glitches, and navigation issues. The app is slow and unresponsive, making the overall process tedious and frustrating for consumers.
Overall, CLYNK (clynk.com) has failed to deliver a satisfactory experience for its customers. Those seeking a fast, efficient, and reliable recycling service may be best to explore other options.
CLYNK complaints 5
Newest CLYNK complaints
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I cant log in to my account and would like it
I cant log in to my account and would like it solved
The complaint has been investigated and resolved to the customer’s satisfaction.
I deposit the bottles at the clynk sit at ***
I deposit the bottles at the clynk sit at ***. I know all the bottles have a deposit. I also keep track of the number of bottles i deposit and this company short changes me. I am not working and these bottles help me out financially as I hav 100 to 200 bottles. I call the company and nothing gets done about it
I deposit the bottles at the clynk sit at ***. I know all the bottles have a deposit. I also keep track of the number of bottles i deposit and this company short changes me. I am not working and these bottles help me out financially as I hav 100 to 200 bottles. I call the company and nothing gets done about it
I signed up for CLYNK several weeks ago. As a new member, I was promised a voucher for a free box of CLYNK bags, which I never received, even after calling and speaking with a CLYNK Rep. in May. So I purchased my own CLYNK bags and made my first bag deposit of 115 valid cans that I had previously paid a 5-cent *** bottle deposit on. I should have been given a credit of $5.75 in my clink account, but instead, they shorted me by $3.50, as they had only credited my account for $2.25 for the 115 cans. They have since corrected the mistake, after i sent them an email on June 1 about the error. NOW, on June 9, I made a second bag redemption full of 135 valid ***-bottle deposited cans, and I should have been credited back $6.75 to my CLYNK account, but for the second time in a row, they've shorted me - again. They only credited me $4.65 for the 135 cans and plastic bottles (ALL valid for 5-cent reimbursement, *** and *** ) . Twice in a row now, they have shorted me. On June 12 I sent them another email about this second error and now they're not replying to me. They still owe me $2.10 for the last drop-off on June 9. I believe I am finished with using CLYNK services. They have not been reimbursing me correctly.
Clynk is supposed to give you the full deposit (for my state, 5 cents) for each valid container you drop off. My first two bags had around 115 in each. Each had over 100 for sure before another 10-20 were added before dropping off. All were either very obvious brands (*** or *** cans, or *** bottled water) that would definitely be in their system, or a small number of off brand glass soda bottles that should be in their system since they were bought at their parent company ***. We were credited with just $9.25. So it was AT LEAST $2 off. Because of this, the next bag dropped off was counted and was exactly 150 containers. But instead of the $7.50, we were credited with just $4.70. Almost 40% less. All totaled, we have been shorted about $6 on about $19 worth of containers. So about 30%. There is no way that is an honest mistake.
Since July , I have dropped off a total of 9 CLYNK bags at the *** location in ***, ***. Each bad had approximately 118 cans and/or bottles in it. I count the totals each time. I have only been credited a total of $0.40 in my account. I have ensured that each bag is a CLYNK bag, and that each bag has a label on it. Per ***, the scanner does not work and they have a sign up advising to put your full bags in a chute for CLYNK pickup. I understand that with COVID, the staffing may not be adequate, and if so, I can wait to be credited. I just want to be sure the bags have been received and that I will get credited in the near future. 9 bags at 118 in each bag at $0.05 each equals $53.10. Thank you.
Replied
I brought 4 clynk bags filled with atleast 100 bottles in each bag on the month of April
I brought 4 clynk bags filled with atleast 100 bottles in each bag on the month of April . Instead of getting a refund of almost $20 i only got a refund of $4. Then on July 23rd i brought in 5 bags filled with 100 bottles in each bag, should have gotten $25.00 in return instead got only $12.00. This company has been scamming people. They are a bunch of thieves.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm terribly sorryto hear you've encountered issues with bag credits in the past few months. Ourtop priority to get our customers paid, so this is certainly disappointing toread. I credited you the difference of what you received initially and what youcounted. You will now see this added to your balance. In the future, do nothesitate to reach out to us directly. You can reach us by phone at 866-883-4113or by email at ***.
I wanted to addressyour concern about how CLYNK gets compensated. The Manufacturers of the world(Coke, Pepsi, Poland Springs, Gatorade) pay CLYNK a handling fee for theservice that facilitates the return of the customers deposit because by law,the beverage manufacturer has the responsibility of returning the customersnickel (or 15 cents). This is all in service of recycling as much plastic,aluminum, and glass at its highest use so those manufacturers can reuse thematerial and not having to tap the earths raw resources. In ***, thathandling fee is 3.5 cents per container. As Hannafords outsourced redemptionoperator, CLYNK receives a small service fee. And finally, we license ourtechnology to other states. Those are our only sources of income.
Further ourautomated system does not allow us to process a container and submit to thebeverage manufacturer its details for reimbursement of the deposit and ourcorresponding handling fee without that container being associated with acustomer account. In other words, we have built a business model thatdoes not allow CLYNK to systematically steal from our customers. Everycontainer processed must also be associated with a customer bag/*** and istherefore credited to a customer.
Thank you again forgiving us the opportunity to make things right.
***
CustomerSupport Supervisor |CLYNK
I am shorted every single drop off I make. I have resorted to video taping my count and drop off in case proof is needed. I have also had money taken out of my account for no valid reason and customer service cannot explain why My last drop off was 2 bags each with 135 in them. My credit should have been $13.50. They only credited me $6.65! That is the biggest discrepancy so far. When I call, the rude cs representatives reluctantly credits my account but the fact remains they are totally ripping people off. I advice everyone to do the same as I did, video tape so you have proof . I can feel a class action suit coming.
SAFETY NOTICE: ComplaintsBoard has analyzed CLYNK and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.
We found clear and detailed contact information for CLYNK. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Clynk.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows CLYNK website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Clynk.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Clynk.com you are considering visiting, which is associated with CLYNK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a clynk.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Clynk.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from CLYNK.
- Clynk.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The clynk.com may offer a niche product or service that is only of interest to a smaller audience.
- CLYNK protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I am the President of *** We have a CLYNK fundraising account
I am the President of *** We have a CLYNK fundraising account. On On Fri, May 7 at 1:50 PM *** emailed me and said:Hi ***,I tried calling you a few minutes ago but received your voicemail.We tried to deposit funds from your CLYNK to Give account, but it was unsuccessful. Attached you will find a blank *** form. If you could fill it out at your earliest convenience, we will process the payment.On Sun, May 9, 8:35 PM i emailed *** with the updated *** form. May 14, 2:24 PM i emailed *** to ask if the Accounting department got the *** form i did not see the funds into the bank account. May 21, 3:10 PM. *** emailed me back and said this ***: It appears that when the payment bounced, we wrote out a check. It was sent out on 4/29. Did you receive anything yet?*** has not gotten the check yet.
Replied
In the past year I have started to keep track of the number of bottles I deposit using Clynk service
In the past year I have started to keep track of the number of bottles I deposit using Clynk service. The total I determine does not match with what Clynk deposits into the account. I think the thin quality of plastic bags used could be adding to this situation. The plastic can handle light plastic bottles or cans, but heavy juice bottles, wine, champagne bottles are often too much weight, even with the quantity in the bag below the black line. Last week Friday, July 30, I dropped off a bag after a wedding with the sorted bottles and cans (below the line). As I was lifting the bag into the chute, my finger went right through the bottom, which then caused the plastic to easily tear more. An attendant rescued me with another clear bag over it. She said there are many customer complaints about the thin plastic which easily tears and rebagging is what Hannaford tries to do. How many bottles are then lost and entire bags of bottles do not get directed to the correct account?
The complaint has been investigated and resolved to the customer’s satisfaction.
We appreciate you reaching out in regard to our CLYNKbranded bags. We partner with Hannaford who sources these bags to sell atrespective stores. As a recycling company, we value sustainable practices. Ourbags are made of 100% recyclable material, coming from industrial plant scrapand post-consumer material. By manufacturing and selling these bags, we areable reduce the impact of our business practices.
Secondly, we require our bags to be semi-transparent foremployee safety. Your bag passes through numerous hands before being processed.As you mention, glass on glass containers, especially in transit, can causebreakage. Combined with nonrecyclable waste, the transparency allows ourdrivers and processors to identify potential risks.
As mentioned on the phone, we are more than happy todiscuss your bag contents. Our process works by scanning the barcode onindividual containers. Beverage manufacturers are responsible for registeringtheir UPCs with the state to comply with the Bottle ***. Unfortunately, notall manufacturers comply with releasing such information in a timely manner.We, however, have a dedicated team who research these unknown barcodes toensure our customers are paid on qualifying containers. We are more than happyto work with you on any bags that would have unregistered containers.
Here is a link for more information on our CLYNK bags andtheir impact: https://www.clynk.com/recycled-clynk-bags/
Most discussed CLYNK complaints
I deposit the bottles at the clynk sit at ***Recent comments about CLYNK company
I cant log in to my account and would like it
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I am the President of *** We have a CLYNK fundraising account. On On Fri, May 7 at 1:50 PM *** emailed me and said:Hi ***,I tried calling you a few minutes ago but received your voicemail.We tried to deposit funds from your CLYNK to Give account, but it was unsuccessful. Attached you will find a blank *** form. If you could fill it out at your earliest convenience, we will process the payment.On Sun, May 9, 8:35 PM i emailed *** with the updated *** form. May 14, 2:24 PM i emailed *** to ask if the Accounting department got the *** form i did not see the funds into the bank account. May 21, 3:10 PM. *** emailed me back and said this ***: It appears that when the payment bounced, we wrote out a check. It was sent out on 4/29. Did you receive anything yet?*** has not gotten the check yet.