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Waste Management [WM]

Waste Management [WM] review: Why Is it so hard to talk with a WM rep in the Age of Information Technology?

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12:52 pm EDT
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Went on website for quote and called "customer service" to confirm. Customer Service is an oxymoron. After 2 1/2 hours of being transferred SEVEN times for a simple reason to discuss new service, the final quote was higher than online. To add insult to injury, I was not offered new customer intro rate! And, set-up fee to be charged was $138. Based on my experience trying to get information about the company and service, I cannot trust this company. Clearly, it has expanded and absorbed too many competitors so that it does not feel the need to offer respectful customer service. Better to continue to search for company that values its customers. I wish that I could recover my 2 1/2 hours of wasted time and especially aggravation. I hope that some one in the corporate office reads this so that they can schedule TEN meetings to discuss and spend TEN times my wasted 2 1/2 hours...

Recommendation: If you value your time and self-respect, look for alternative service providers.

Waste Management [WM] response
Aug 14, 2025 4:08 pm EDT
Waste Management [WM] customer support contacts
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Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 3 3 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
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    Oct 30, 2025
Waste Management [WM] Category
Waste Management [WM] is ranked 1 among 48 companies in the Waste Management category